Definitely some kind of scam with this service technician. Came late without the proper equipment and didn't seem to have any interest in fixing the problem with the refrigerator. Spent about 1 hr just doing nothing behind the fridge. He left the house and then a couple of hours later the fridge stopped working, the fridge lights started blinking and then it stopped working completely. When I called Samsung to notify about this, they told me that they couldn't get a hold on him or his office. Apparently he billed Samsung for his wonderful service in my house. Unfortunately he is the only service provider for Samsung in my area. This is my personal experience with this technician. Don't take the risk! read more

Had a problem with my fridge (under warranty) and Nace was the outfit they sent to repair it. They called and set an appointment. Then they were on time, and quick to trouble shoot the problem. They had to order a new valve and it came in about a week later. Again, they called and came out on time and replaced the valve in 10 minutes. Technician was courteous and knowledgeable. People are quick to give a negative review, but forget to give positive reviews when they are due. So, I have to give Nace a 5 star review for a great job done in a timely manner. Thank you! read more

Poor customer service skills from the customer service rep. Her voice tone, attitude, and overall lack of desire to help the customer were very disappointing. If you are planning to call this company for a washer/dryer stack repair, be prepared, they will only perform the repair after the units are unstacked. You will need to hire a separate appliance or moving company to unstack and restack the units. Currently pricing is approximately $250 to unstack and another $250 to restack, totaling about $500 just to remove the top dryer. There are other appliance companies that provide these services as part of the repair ticket at no additional cost to you. I tried to discuss options with the rep and was initially told they could help by the technician but later they refused and showed no willingness to assist or provide alternatives. Based on my experience, I would stay away and look for a company that is more customer-focused and willing to help and that have staff to do the work within a one month period. read more

Refrig/freezer stopped cooling. Samsung sent this company. Said that sealed cooling system needed replacing. He said he also could hear the 2 icemakers were not working. I didn't have the POP so he said the charge would be $1,600 to repair ($1030 for cooling system). He did say the cooling system had a 5 year warranty,(the refrig was 3 yrs old) and the refrigerator was only $1,500 when purchased. I got the POP and sent it to them and asked that they replace the warrantied part but not the ice makers. I don't use ice. They refused to replace the defective warrantied part unless I paid for the $600 ice makers. They simply refused to repair the warrantied part. Since they were the only Samsung Warranty Repair business, I called Samsung again but Samsung, after 6 phone calls to them, wouldn't help. I gave in to Nace's demand and had to pay for icemakers. They then replaced them along with the cooling system. I was forced to pay for something I didn't think was broken ( he said he could hear the ice makers weren't working) . The Nace company phones also went unanswered many times, and call backs were seldomed returned. read more

If you own a Samsung product and live in the Melbourne Area you are stuck with Nace as their only Warranty repair company. I have a three-year-old 30" Smart electric wall oven Microwave Combination. The unit Magnetron is defective and needs replacement. I contacted Nace and they said it would be $105.00 and parts to repair. When I told them the parts were manufactured warrantied for 10 years, the price was now $200.00 and I would have to remove the combo from the wall and replace it after the repair. Samsung was no help and Nace did not return my call. I have had several Microwaves and a GE for as long as 19 years and it still works! I will replace the unit with another Manufacturer after checking that Nace does not do their warranty service. read more

Appoint scheduled for between 12-4. Call at 12:30 said be there in 30 minutes. Tech showed up with 2 boxes under his arm said these are the usual problems. Installed them and had my range up and running in less than a half hour. Totally expected they would diagnose and have to order parts. What great surprise to have it fixed in one visit! read more

I contacted Samsung regarding an issue with my refrigerator, and they sent a technician from their third-party provider, Nace Appliance Repair. Paul from Nace came to my home on May 5th, conducted a diagnostic, and quoted me $600 for the repair. He explained the issue, said a part needed to be ordered, and I paid $300 upfront to proceed. Paul returned on May 12th with the part and assured me it would be a quick 10-minute fix. While no customer wants to pay $600 for a 10-minute job, I expected the work to be completed as promised. Instead, within five minutes, Paul told me the fridge was not repairable and that I now needed to contact Samsung. This is unacceptable. A diagnostic was done a week prior--if the fridge was beyond repair, that should have been made clear before I paid anything. I asked about the $300 I paid upfront, and Paul told me someone would contact me regarding a refund. No one has. To make matters worse, Paul left without providing a work order, receipt, or any documentation--despite me asking multiple times. As of today, May 21st, I've received no follow-up, despite repeated calls and voicemails to Nace Appliance Repair. I've also contacted Samsung several times, only to be redirected back to the vendor with no resolution. At this point, I am demanding immediate contact from Nace Appliance Repair regarding my refund and official documentation of the service. If this continues to go unresolved, I will escalate the matter further. ------------------------------------------------------------------------------------------------ Update: Jessica from Nace Appliance Repair contacted me on May 21st and informed me that Paul would issue a refund, minus the non-refundable diagnostic fee. I did receive the refund, which I appreciate. However, it should not have taken multiple calls, messages, and escalations to get a basic response and resolution. Companies should be far more accessible and proactive when customers experience issues like this. In my opinion, companies that operate with this level of disorganization and lack of accountability should be held legally responsible. When a business consistently fails to provide clear diagnostics, avoids communication, and forces customers to chase down refunds, it reflects a systemic issue--not just a one-off mistake. From what I've seen and researched, Nace Appliance Repair appears to have a pattern of similar complaints. When customers have to document everything, escalate to manufacturers, and consider legal action just to get basic service or their money back, it's a serious red flag. I truly believe that legal consequences are sometimes the only way companies like this take accountability seriously. If they continue operating this way, it will catch up to them--both in court and in reputation. ------------------------------------------------------------------------------------------------ ******************** FEEDBACK ******************** 1. Improve Diagnostic Accuracy What went wrong: The technician misdiagnosed a non-repairable fridge and initiated a costly service unnecessarily. Lesson: Technicians must be thorough and honest during diagnostics -- especially before charging or committing to a repair. Fix: Implement stricter diagnostic checklists and second-opinion reviews on borderline repairable appliances. 2. Always Provide Documentation What went wrong: No invoice, receipt, or work order was left with the customer. Lesson: Lack of paperwork signals disorganization and opens legal risk. Fix: Require technicians to issue digital or printed service records at every visit -- no exceptions. 3. Establish Reliable Customer Communication What went wrong: Customer follow-ups were ignored, causing frustration and distrust. Lesson: Ghosting a customer after a service failure is reputational suicide. Fix: Set up a 24-48 hour response policy with dedicated support staff or automated acknowledgment systems. 4. Streamline the Refund Process What went wrong: The technician promised a refund but offered no follow-through or timeline. Lesson: A refund process should be clear, consistent, and trackable -- especially when services fail. Fix: Create a formal refund policy with steps, timelines, and accountability. Empower staff to issue refunds when necessary. ‍ 5. Train Technicians in Empathy and Communication What went wrong: The tech framed it as a "10-minute job," creating a tone-deaf expectation mismatch after quoting $600. Lesson: Technicians should never diminish the perceived value of what a customer is paying for. Fix: Train employees to communicate value, explain complexity (even for fast repairs), and show respect for customer investment. Summary: This situation can be a wake-up call for Nace Appliance Repair to: Prioritize accuracy and transparency in service calls Treat communication as a core part of the job Recognize that every customer interaction is a reflection of their brand read more

Absolutely not do not use this business. Not professional and if you have the time please read this review. Have a Samsung refrigerator and it started to sound weird and come to find out after the technician came to check it out, there is something going on with the motor or part of the motor. The technician stated he would order the part and set up another date and time for home to come out and complete the repair. So, the technician came back out and he ordered the wrong part and the part was used and old and box the part came in had a hole in it and the entire process was unprofessional. So now I called the office and half the time no one picks up the phone, finally able to speak to the woman that manages the office or phones and tell her what happened and asked about the $390.00 check that they cashed and she stated " well the technician has to make money and get paid" . What a joke of an appliance company that I had to deal with. Customer Service is ABSOLUTELY TERRIBLE AND I WOULD NEVER RECOMMEND ANYONE TO THIS PLACE!! I would rate it 0 out of 10 read more

Nace Appliance Repair - Nace is not a BBB accredited business. No customer service, not reliable, and not trustworthy!!!!!! - Appliances & Repair Near Me

Paul Nace came out & diagnosed my dryer problem on 6/10/25. But had to wait a week for the computer board to come in. So, he comes back out on 6/17/. Then informs me the computer board is defective. Before leaving he said he'd be back out on June the 24th. Mind you going on 3 weeks & no dryer. 24th roles around & he's a no call no show!! I've called twice & knowone picks up the phone. Or return my calls. From the reviews I've been reading. Thank God my washer/dryer combo is under full warranty. And that i didn't give him money!! And to add to the aggravation he was constantly complaining about it being in a utility shed. A shed with 4 walls & door. He acted like I was committing a criminal offense! So, Floridians beware if your the 80% that keeps your washer/dryer out in a garage, carport or shed. You'll never hear the end of it. In closing I've had to switch to another repair company. In my opinion, I'd avoid them like a plague. read more

I don't understand. We had Nace Appliance Repair come out and inspect our dryer on January 23, 2025. A repair person came out to our home, he inspected the dryer, stated while he was here he was going to order parts when he got back to the office (or in his car). According to the person I spoke to today (February 24th) at Nace, she said they received a call from Home Depot Allstate Protection (the insurance plan company) on January 25th stating the parts were no longer needed and the claim was closed. There was no indication of the reason for the closing of the claim given except "they were no longer needed." The clincher is: I called Home Depot Allstate Protection (H.D.A.P.) today February 24th, they originally approved the appointment for Nace to inspect the dryer for the 23rd of January, they eventually paid them. Home Depot Allstate Protection did hear back from them for thirty days and they closed the claim. H.D.A.P. made no phone call to Nace in January regarding the claim was closed. Home Depot Allstate Protection documents all incoming and outgoing calls. I called Nace today, February 24 five times and left messages throughout the day. At this time Nace still has not returned my call and that was over three hours ago and counting. I can only figure they realize what they told me wasn't quite the factual. I contacted our Home Depot a few minutes ago to let them know of the lack of service, the error, and that we were forced to open another claim because Nace didn't contact Home Depot Allstate Protection with the repair parts, nor did they inform us of the status of the claim. Shame. May we suggest you out there you select a different repair company other than Nace Appliance Repair. If they are offered to you, well, it's your call. I wouldn't. read more

Noah from Nace was extremely helpful-he thoroughly explained everything and inspected our appliance for adjustments and minor repairs. This is a reputable company, and we highly recommend them for Samsung appliance repair. read more

Horrible people. They came to my home on 10/21/25. They were sent by Lowe's f warranty on my dishwasher. He diagnosed it and staTed it was the circuit board and he would be back the following week with the part. Never heard back from them. finally got some one to answer the phone. the told me that my claim had been denied because I had a roach infestation that had caused my dishwasher to malfunction. What the f... got back on the phone with Lowe's warranty and they told me that this company sent them pictures of 1 roach and in order for the warranty to be covered I had to hire a professional pest control technician to come out prove that my house was not infected with roaches. Did that and provided the documents to them. Opened the claim again. lowes sent me notification that Nace would be coming ba to do the repair. Neve showed up or notified me of anything. Called Lowe's back again, according to Lowe's nace submitted to them that the dishwasher was beyond repair again what the heck I tried calling nace several times and got voicemail no response back. read more

Great service. We received fast service and unit was fixed on the first visit. Everyone was friendly and easy to work with.

Service technician was very professional, polite, and courteous. Did a great job in my stove now works perfect. Would highly recommend this company for appliance repair. read more

Office support was fine. The technician didn't show up on time within window and blamed the customer for their tardiness. Then refused to accept responsibility and left us without repair with warranty. read more

Jessica scheduled quickly and Mr. Mace showed on time. Touched compressor said it was hot, but I had it on quick freeze to diagnose. It's been 2 weeks and still holds 34 degrees fridge and 11 degrees freezer. Never took a measurement on Freon pressure and he said it needs a compressor without any readings for $1200. Not very professional without readings. I will update next week if this refrigerator still steady after a shot of Freon for $35. read more

This is one sorry outfit. They supposedly do repairs for Samsung. I wouldn't known because their tech, I say that with laughter because he was too sorry to remove two screws so he could unplug the microwave. He actually said it was against the law for him to do that! what load of . I cannot say this loud enough! DO NOT USE THIS OUTFIT. They have a 2.7 star rating for a reason. They also don't like animals. read more

And experience technicians showed up and mis diagnosed problem with oven. And lied to Samsung support . Oven never got oven fixed. Do not recommend using this dishonest company. read more

My husband and I have dealt with Nace a few times. We never had an issue with Nace. Jessica scheduled all the appointments either through text or call. When we had a question regarding our Samsung dryer, she was able to get an answer for us within 24 hours. Scheduling appointments were very easy! Paul and his son fixed our Samsung washing machine and dryer. Nace/Paul knew the issue from the beginning. They are very honest, knowledgeable and respectful which we appreciated so much! They arrived within the time frame. We will definitely use NACE for future appliance issues. Thank you Paul and your team for everything! read more

The visits were scheduled, the engineer called while in route and gave me an eta. He was on time, knowledgeable, replaced the needed part and tested to ensure the issue was resolved. He also taught me about the appliance and fixed a couple of minor things that he noticed. My experience was 5 stars +. Thank you read more

First scheduled service they were a no call, no show. Called to follow up and was told a common power issue with my washer was the board that they would order and be back in 3 days to install. Came back and said the board was bad (on-site less than 5 minutes) and denied claim because of traces that an insect was possibly present in the machine. An appliance in Florida saw an insect, shocking! The reviews for this company speak for themselves. read more

Great job great repair person . If you don't call Nance you are wasting your money. Nance came on time and went right to work. Also respect my home and did not make a mess. Did the job the right and did not have to come back. read more

TERRIBLE. came to repair broken ice maker. Replaced multiple components. left and immediately fridge would not cool. Ice maker still not working. company says "unrelated". refused to come back without service fee. unethical. rude. unprofessional. read more

We knew that we were taking a chance on contacting this company because of the bad reviews. We had no choice because of the limited Samsung repair dealers. Turns out to be the best decision we made. We got excellent service & good communication. When the supervisor came out the first day, he had a good idea what the problem was with our icemaker. He confirmed it & told us that the parts were expensive (not unexpected). He let us make the decision & his son came out at the appointed date (punctual) some days later (had to wait for the parts). He was able to just defrost the icemaker compartment & not the entire refrigerator (didn't know that could be done). Didn't have to move the refrigerator completely out (just far enough to unplug it briefly). Finished & waited for the temperature to regulate. He then made sure we were satisfied. The price is what they quoted me (in fact a little lower on the labor side (very important to us). Hope you have the same experience like us & that this helped you.. read more

terrible unreliable company. they will come out to your house and do a half assed job and then not answer the phone when you call them back.