I had acrylic tips done at Nail Genie. The girls there are very adept at doing a vey professional job. I could never do my nails like they do at Nail Genie, they make it look like its easy, well this what they do all day. My nails have been very pretty for over two weeks now. In my entire life my nails have never been looked so good for such a long time. Im going to just throw my nail polish away, I dont need it any more. Trust me, go to Nail Genie. read more

Poor customer service! I've been getting a pedicure here for the past year and I always make an appointment with Lee Lee. She was out but I made an appointment with another stylist. I patiently waited 25 minutes. Someone walked in after me and was seen right away with no appointment. I was so disappointed. It was blatant and disrespectful. I told them never mind and they kept apologizing. I'd prefer to take my money where I'm valued and respected. Very disappointed. They just lost a loyal customer . read more

The first time I came here, I actually had a good experience and didn't want to believe the negative reviews. Unfortunately, this visit proved that the reviews were accurate. I asked for a gel pedicure. I usually get the deluxe package, but no one asked me which type of pedicure I wanted. The technician who worked on me, I believe her name was Thuy, was an older woman with glasses and mostly gray/white hair. She cut the skin around my nails multiple times while trimming them. The products she used also had a strong old, moldy water smell, which made me question the cleanliness. While filing my nails, she repeatedly filed my skin instead, and it was painful because she was going so fast. The polish application was also poorly done. Several of my toenails were only half painted, and when I pointed it out, she immediately gave me attitude instead of apologizing or trying to fix it. That completely ruined the experience for me. She also skipped the massage entirely, which is my favorite part of getting a pedicure. She only put lotion and oil on my legs and feet. I told another employee that I wasn't happy with my pedicure, and she didn't even ask what went wrong. There was no concern or effort to make things right. This experience showed me I won't be coming back. Between being cut multiple times, the poor quality of the service, the lack of professionalism, and the questionable hygiene, I left feeling disappointed and worried about the health of my nails and feet. read more

Service is still great like last year. I need to make them my regular spot. They took me in quickly and very friendly. They made conversation when necessary and let me work when not. I can pay cash or credit which is great. Will definitely be going back as a regular! read more

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Came in for a pedicure today and the service was unacceptable. The tech never asked what type of pedicure I wanted. I had to ask multiple times to have my nails cut -- she only filed them. She refused to cut the nail digging into my skin. Someone else took over and still did zero cuticle work. This was less than basic. All they did was remove old polish and repaint. No scrubbing. No callus removal. The "massage" was a joke -- one minute per leg of slapping lotion on and wiping it off. That is not a massage. I looked around and saw other clients with dead skin and cuticle shavings all over their towels -- that's what a real pedicure looks like. My towel was completely clean and dry. I got none of that. I paid for a pedicure, not a polish change. I've already rebooked at my usual salon for the same price where I know I'll get actual service. I only came here because my regular tech was booked. Never again. Quality and consistency are non-negotiable. When other customers are getting full service and I'm not, that's a problem. Nail Genie, do better read more

I've been getting my nails done for 30 years, and this was the worst experience I've had. Two nails fell off within days. When I went back, the manager blamed it on my nails being "oily," even though I had just washed my face and used lotion -- and in the past they told me my nails were "too dry." The technician (Kim) who fixed it was rude, made faces, talked about me to coworkers, couldn't find the right color, and even left me under a UV light that wasn't turned on until I called her back twice. She rushed the job, didn't clean the nails properly, and told me I was "done." Poor quality, unprofessional behavior, and terrible customer service. I won't return, and I've told my family not to go anymore. read more

I came to Nail Genie for a simple pedicure and left with an infection that required a hospital visit. The technician who worked on me was rough from the beginning; throwing my feet around, cutting my nails much shorter than I asked, and completely changing their shape. When I told her I was in pain, she said it was fine and continued. During the pedicure, she aggressively dug into my big toe to remove an ingrown nail, yanked it out, and caused immediate redness and pain. She didn't apologize or check if I was okay. By the time I got home, my toe was swollen and throbbing, and a few days later it became infected. I had to seek medical care and cover those costs myself. On top of that, the polish was uneven and messy, she tried to overcharge me by $5, refused a student discount I'd previously received, and kept asking for a tip despite the poor service. This was one of the worst salon experiences I've had. I hope management takes this seriously and ensures that staff are properly trained in both nail care and professionalism. read more

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Very disappointed with Nail Genie! I went to get mani/pedi on Friday,5/22 already nail polish is coming off! It should at least 2 weeks but Nooooo! This is all bad! Won't go back! read more

I've been coming here for over 15 years and 98% of the times I walk out happy. The other 2% is because I chose a design I ended up not liking. Not there fault. They try really hard to please you. Cindy, it's really nice. I highly recommend Kim for exotic designs. Overall, I say I'll keep coming back. read more

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I came here upon recommendation of a coworker . Due to yelp reviews I was hesitant but I gave them a try . First, they were kind about a last minute appointment after closing hours . Super accommodating ! Dayna was kind and attentive. I requested a pink and white set . She showed me all the pink powders that were available. She took her time , no once did I feel rushed. Very attentive to detail. I asked for short natural looking nails and she deliver. I will definitely come back again. Request Dayna , you won't regret it. read more

Nail Genie - Pink and white acrylic with nude/pink powder. - Nail Salons Near Me - Union City, California

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Getting SLOPPY . I've just come from Nail Genie and this is the result. The nail technician also chose to stand while performing her duties forcing me to keep my arms in the air. If I behaved this way at work I would be fired. They have been under performing for a year and my patronage is now over. Sorry Cindy. read more

Nail Genie - Nail Salons Near Me - Union City, California

Hello Cindy(owner), I came in with a young adult with a disability and the treatment was so RUDE. I've started coming to you when you and your husband was first opened the salon. It may be a time to introduce customer service training. She wouldn't let my daughter change her color, customers change color all the time. My pedicure was not great. She made me bleed, didn't check on me, didn't help with putting on my shoes. This was my 3rd time in a roll with and she will not be helping me again. CUSTOMER SERVICE IS KEY read more

I went to this shop did my manicure with nail color, it ripped off right away. After that I looked at my nails and now they have bumps and also it seems like I have fungus. read more

Nail Genie - A bit of the bumps and fungus after getting my nails done. - Nail Salons Near Me - Union City, California

Did a express Mani Pedi a couple of weeks ago on a Tuesday morning. Had someone for a manicure and another person for a pedicure at the same time. The person that did my manicure did not do a good job at my cuticles and they were worse off days after. Neither employees helped me put my sandals back on after the service. Nor did they fix my sleeves that they asked me to pull up. Since no one offered to help me, I had to do it myself and literally ruined my manicure trying to button my sleeve. They literally stopped caring because I did not chose their deluxe package. One of them said in viet that they loss money for not doing it. One of their other employees even commented saying how they covered my thighs with a towel because it looked like an orange. read more

I got my nails done and within two hours one snapped off with little to no force. The next day, i come in around 5:30 to get it fixed. They said that they were "too busy" and when i asked how long the wait was she insisted to come early next morning. Not even 30 minutes later, my friend who was also planning to walk in for a set texted me saying that she was allowed the service. In the literal context, I see how it makes more sense to take her and not me, for she is paying money and repairs of nails are free. However, it is the fact that my nail broke off promptly after paying for them and refusing service is just unnerving to me. Now i have to make more time out of my schedule over their faulty mistake. read more

I never been to this place but I did a walk-in and they took me right away. I did a full set manicure and pedicure. I hardly been to a nail salon so this is like my first time experience, with their help and suggestions I got what I wanted and it turns out pretty good and affordable. I love my nails, my manicure and my pedicure thank you to Lee for her suggestion and patiently worked on my nails. Overall, the vibes are pretty cool. Everyone is pretty much chill and doing whatever they're supposed to be doing places is pretty clean. Yes I would definitely recommend people to come here. read more

I took the majority of the photos still in the parking lot, immediately after getting them done. I added another from a few hours later, of two of the nails already chipped off. I went in to get acrylics removed, and then a manicure. They didn't even remove the full acrylic nail like I needed. the square shape of the nails are because of the leftover acrylic. The paint job is horrendous & even the nail shape with the leftover acrylics is so ugly. I'm embarassed these are my hands. read more

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Ridiculous l!! Been coming here for many years however my nail polish in 2 hours is chipping after my regular manicure so not coming back!!

I have been going here on and off for 30 years!!! I need my acrylic full set, pedicure and hair removal service done at the same place. I make my scheduled nail appointments with Ivy because she is always booked and busy. Very peaceful vibe overall!! read more

They lack skills at this establishment. They need to go back to school and re learn how to do nails I am always get nicked and always have paint on my fingers and toes. The customer service isn't the issue the owner is actually pretty nice and welcoming but their skill level is horrible. My nails look like a 8 year old painting them I won't be returning. This is my 3rd disappointment read more

I came here before to get a manicure but this time was more different. I'm not the type to complain, but I had to ask the lady if she can go over my nail again because missed a lot of the nail from the side. She said she wasn't able to because it won't cover it. I stood there in confusion because i can clearly see that there's space to cover it. So she tried to file in down and no wonders, it didn't make a change. So I noticed the remaining of my nails were still not fully covered and I asked 2 more times because it just wasn't up to standards as shown on the pictures.. and all she did was put more gel on it. She got upset and didn't even attempt to fix the issue. Definitely not worth $25 If I were able to have them just take it all off & walk out I would. Not satisfied :/ read more

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Nail Genie is the perfect spot if you want a quick and clean application for nails. Their acrylic nails are affordable price compared to many other places. Overall the service is pretty good, easy to communicate, and fast! On most days they close at 6:30, which is perfect for anyone with a busy day. Coming here after school or work is the perfect way to wind down after a long day. Acrylic Nails - Stay on for months - Prices are pretty cheap and reasonable -Don't charge crazy prices for french tips or charms - For a basic set it's around 40 dollars which is an amazing deal!! Pedicures - Fast and clean service - Very communicative -Stays on for months! - Wide selection of colors - They also do Acrylic toes for anyone who needs a little more length read more

Nail Genie - Pricing! - Nail Salons Near Me - Union City, California

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I've been a customer at Nail Genie for well over a decade. I've been bringing my daughter here also for the last 5 years consistently. The experience has been hit or miss, in terms of nail design execution and acrylic overlay application for both. You definitely can't rely on taking a picture of a design & expecting the nail technician to replicate it-- hit or miss for sure. Yet, I still tip my go-to technician generously pretty much every time. But today I'm leaving another review because after leaving unhappy with the conversation & execution around my design the first time last week, I came back for the 3rd time to get it fixed, it started peeling. I had asked for the chrome to be 2 layers last week when I first got the design (chrome tip) but was told it wasn't possible & that black polish underneath would make it darker. I was hesitant but followed my technician's recommendation. Today, I finally had the polish underneath taken off and insisted on 2 layers of chrome & it worked! It's darker and finally correct. The problem is that my nail technician charged me $30 for the nail color/design change! That's half of the base charge for a fill. I tipped my technician $20 the first time even though I was unsatisfied with the design. Charging me this much to fix something that they should've executed the first time is already unfair, but the price seems also unfair. But to make matters worse, my nail technician asked if I wanted to tip for the nail color/design change! I've already paid $100 for a design that still isn't executed exactly properly. This is a reminder that you get what you pay for at this salon-- regardless of how you tip or how long you've been a loyal customer. I guess it's time to look for a new nail tech & salon. read more

Nail Genie - Chrome tip design after the 3rd try. - Nail Salons Near Me - Union City, California

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When I go to do pedicure I just wanted to relax. I feel so rushed and the lady talking to each other about me thinking I don't understand the language. The worst pedicure and gel manicure I ever got. I'll never come back again. read more

My go-to. Booked an appointment with Nina. However, she needed to leave early before I even got there. Another lady took me in and I'm happy with the outcome. She did a great job :) read more

Nail Genie - Happy with the results :) - Nail Salons Near Me - Union City, California

They USED to be great focusing on customer service but not any longer. They have Mimi who 9 out of 10 cuts your finger when filing or glues your skin to the nail and when it grows it's soooo painful , Tiffany who can't do a simple design, Kim who is limited in what she can do and Mary who used to be the gold standard for pedi no more. Not clean nor thorough. Nothing is worse than one technician trying to do 2 people at once. Best yet, when they charge you it's always a different price on top of a small surcharge to use debit card which isn't legal. They want all cash. Language is an issue, or shall I say selective language issues. They say too busy yet I saw 3 technicians sitting in pedi chair doing nothing when someone asked for them to fix a botched job they did. read more

BEFORE YOU GO - Acrylics are not removed properly - Some nail colors are unavailable/not always accurate to the swatches My first time was by the lady who sits at the station right in front of the door as you walk in. Loved my first set, I just chose the wrong color My second time I liked my set a lot (kind of grown out in the photo). I also brought my cousin and we kept choosing nude swatches for her but when we saw the bottle, the color would.. not be even close to what we imagined I guess. The only issue with my mani was probably when my technician was cleaning up the red, it kind of smeared onto the nude color. my mani lasted really well, but ofc in due time, it started lifting so I went back to get my acrylics removed. As someone who picked up doing my own nails in the pandemic, I knew they need to be filed and soaked for the least damaging removal (obviously I know acrylics naturally are damaging). I decided to go to the salon since I figured they would be more experienced with this. I also told my technician the acrylic was kind of caught on my natural nail on my index finger. Sadly, they just clipped the fake extensions and used another fake nail to slide under the acrylic to peel it off. On my index finger, it HURT. I just asked for shellac but immediately removed it when I got home cus I hated it on my stubby nails lol. My pic shows how much of my nail was ripped off and how raw it is In hindsight, I guess I shouldnt have expected that they'd have time to remove them properly.. it's just disappointing. I urge anyone getting acrylics removed to think about getting them removed properly elsewhere or just prepare yourself read more

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I have been coming to Nail Genie for years. I used to have one specific person for my nails and pedicures but he and his wife left. I have tried other places and my nails will break and lift. It doesn't matter who does my nail because they always come out wonderful. They have an assortment of colors and do all the designs and fancy styles as well. They have always been able to fit me with little to no wait without an appointment. read more

Nail Genie - Nail Salons Near Me - Union City, California

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My friend introduced me to Tina bc Lena's in Newark is terrible at honouring appointment times and they make my nails look clunky. Tina is so patient and detail oriented. Funny moment was when she was filing down the gel from my set from Lena's Nail Salon, she muttered "too much powder." Tina took the time to make sure the acrylic wasn't too thick and was nicely shaped. I couldn't be happier. Usually acrylics feel heavy but this time they don't. read more

Nail Genie - Nude mid-length stilettos. - Nail Salons Near Me - Union City, California

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Great service, got a pedicure and acrylic fill done. It can get very busy as well but they do honor appointment times if you make one. I got my nails done by Tammy, highly recommended. She did not cut me and took her time making this design. read more

Nail Genie - Nails by Tammy - Nail Salons Near Me - Union City, California

Stay away from this place. Don't get your manicure or pedicure done here. The woman who did my pedicure left my old nail polish stains on my toes. She was so rude when I asked her to please fix the air bubbles on my toe. My gel manicure was a total fiasco. As you can see in the photos: large areas of the nails left exposed. Terrible gel coverage all over. It was clunky and all surfaces of the nails were left unevenly polished. Not profesional at all. read more

Nail Genie - Terrible Gel manicure - Nail Salons Near Me - Union City, California

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I came to do my nails this morning with my daughter they sat both of us down, my daughter was just a manicure but I wanted a full set, I sat down they filed my nails and put one nail on as you can see in this picture then I'm assuming a regular of the lady doing my nails walked in and she saw her and the lady doing my nails said hey can I have someone else do your nails I have a client I'm like sureee even though there was no one available, so she tells me to sit next to her client and starts working on her nails. I was so mad this girl didn't even have an appointment but just because she knew her she put me to the side to work on her. She left me with this one nail on and did not care to get someone to work on me. I ended up leaving I couldn't believe this how terrible it makes this nail shop look, I've came here for years and this has never happened to me it really made me feel so sad. read more

Nail Genie - Work done - Nail Salons Near Me - Union City, California

They are good to me! Never a wait and I always come unexpectedly. I think that this salon is friendly and has been here forever. I hope they keep updating the nail polish selection and gem/ornamental inventory! read more

Nail Genie - I'm really confusing and picky when getting my nails done. Especially emotional and she handled my drama well! NICE SET AND NICE ATMOSPHERE - Nail Salons Near Me - Union City, California

I highly recommend Tammy! She did my manicure and took really good care of me. I will be back!! Thank you Tammy!

I understand that they try to be efficient by doing your nails and toes at the same time but it was not relaxing at all. It felt really chaotic and rushed. The lady who did my manicure did a sloppy job. The lady who did my pedicure made both my big toes bleed from scraping the side of the nail so hard. When I asked her to stop, she did but continued after painting my nails. read more

Nail Genie - Bloody toenail - Nail Salons Near Me - Union City, California

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Love this place, clean and affordable. I always look for the same 3 ladies, Tina is the best!

I squabbled around frantically in search for a nail salon to do a basic manicure and pedicure for an occasion today. I stumbled across Nail Genie, have them a call yesterday and Cindy made me an appointment for today.- I was so elated giving the vas majority of cosmetology related business are closed due to the Pandemic of course. I'm satisfied with my results. The manicure exceeded my expectations and so did the pedicure. The salon is clean and neat and they have safety precautions in place suited to the Pandemic. All in all, I won with Nail Genie today. Am very thankful for their service!! read more

Nail Genie - Pedicure. - Nail Salons Near Me - Union City, California

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pedicure this was the worse pedi i ever gotten. she put my feet in water, scrubbed them with the scratchy thing. cut my toenails and painted them. she didn't cut the cuticles out clean under the nails or anything. $37 WOW not going back read more

My observation, I went to do my nail there manicure and pedicure, and I was noticed the pedicure after you washing your feet then never change the plastic. It's nasty. They're very tidy and some of coworker there this lady she doing my nails. She's kind of rude so I learned my lesson I won't go back there anymore. read more

I always come here to do my nails and it's always amazing. I usually get gel but now and then I'll come and get an acrylic set for a special occasion. Every time I've come for either, they do a spectacular job. I'm surprised at some of the reviews I've seen because genuinely, my nails have never looked bad after leaving Nail Genie. The pricing is affordable, the energy in the salon is always high--there are many returning customers who have an established relationship with the staff and it's all over a positive atmosphere with amazing artistry. This month, I got heart themed nails and the technician did an amazing job. I'll let the nails speak for themselves. I always tell people to come here! read more

Nail Genie - Nail Salons Near Me - Union City, California

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