When the technician arrived, we discussed the tile-work that was to be done - the tile section in front of the fireplace in our living room had sections of small, red tiles that were uneven and falling out in places. The floor was clearly sloped and needed to be leveled, and then new tiles were requested (I had requested larger tiles to minimize the risk of the same issues occurring again). The materials were procured by the technician and he did in fact remove the tiles from the fireplace landing, but aside from mixing a small batch of cement and applying it to the lowest area of the tile section, the rest of the area was left relatively uneven and filled with debris up to the time that the tiles were affixed. Regarding much of the tile work, the technician attempted to use multiple tools that were not appropriate for cutting down the larger tiles (24x12) to fit into the area being worked on. I was asked to hold 2 separate tiles as he used a grinder to try and cut the pieces down (mind you, I had no protection on my eyes and had to blindly look away hoping I was not cut in the process) - these attempts failed. He did end up buying a tile cutter, but he was unable to use it since it was new to him. However, since time was drawing to a close and I paid for a full day of labor and the materials, I stepped in and offered to cut the tiles. Yes, I performed some of the labor myself. If I had not stepped in, the project would have drawn on for another day and the area would be unfit to allow a toddler to be near as well as our two small dogs. So, after my assistance in cutting the tiles and arranging them to fit the area, the technician proceeded attempting to affix the tiles on the still uneven floor. No grout was applied, no attempts were made to clean the region to make sure the adhesive would actually stick or to ensure that the tiles were laying on the surface beneath to ensure adhesion. Instead, I was informed that he was running out of adhesive and that he had to "make it work" with what was left. I told him that given the time already used and how long it took that I would have to grout the area later (especially since the tiles have small gaps between them). While normally I would be ok with helping out a technician a bit (and trust me I was glad to be of assistance here), I was rather displeased that at the end of the day I essentially paid for a full day of labor to receive the following: someone ran out and purchased supplies, old tiles were removed, and new tiles were poorly glued in place). There was no cleanup work performed aside from the removal of the tiles and some grout debris. There were no tarps laid down on the hardwood floors: instead materials, tools, and other rough objects were left about to scratch and damage our floors. As I gathered his tools to help hasten his exit (his time ran past 6pm, a full hour past the anticipated end time) I was faced with the task of sweeping and cleaning the area myself. There was no time at any point that a vacuum was used or a tarp was laid down. Instead, dust and chunks of old grout were left everywhere. Later in the evening, upon closer inspection, I noticed at least 3 tiles are completely un-adhered to the area, and there are some pretty nasty marks in the floor around the tile area that were most certainly caused by the chiseling of said grout/tiles in the beginning. Equally as unsettling was that Maurice had removed a screw from the facia of one side of the gas insert fireplace in an attempt to access the tiles beneath it - I only noticed upon inspection that this screw was re-inserted and screwed in completely sideways. I'm not completely sure why I paid someone else only to do some of the work myself while he was there. It is clear that this was not the correct technician for this job, and while he is probably well suited for some jobs, tile work on a fireplace is most likely not it. I will most certainly have to have my floors repaired and will have to have the tile-work I expected to be done by Nail It performed again by someone qualified to do so. I did not like the fact that I had to leave a review before the technician left the premises. That was an awfully uncomfortable moment in which I was unable to accurately assess the condition of my property and the work done. read more

When looking for a basketball hoop installer, I googled and found "Nail It Handyman" as specialized in Basketball hoop installation. Their specialization is what I wanted knowing the installer would set up quickly and efficiently. I proceeded to give them a try. I explained that my old hoop, which was in ground, fell during a windstorm and that I took the old hoop apart and jack hammered the old base and left a hole to make the job for the installer easier. Ben the sales rep and I discussed numbers and the estimate seemed somewhat fair. We both figured it would be a 3-4 hour job tops! Little did I know when the tech arrived to start the project, the first 30 minutes he just looked over everything and then said he had to run to Home Depot for cement. One hour and 30 minutes later he returned. Yet the tech did not come prepared with equipment to mix the cement. This blew my mind! So I questioned the tech that if he knew the job was to install an in-ground basketball post why would he not bring cement and equipment with him. He told me that he wouldn't charge for that time and start now, so I was like ok. Then 3 hours later, only 6 bags of cement were mixed and poured in the hole. He had to run back and forth to Home Depot to get cement. So specialization in hoop installment, arriving unprepared without cement and equipment and charging for time to assess the job inaccurately because the number of trips to home depot shouldn't of occurred? I reached out to the manager (Lauren) and I was told that I was billed for 4 hours and owed $605.97. Stunned, I said it was only 3 hours and she claimed he started at 12:26pm and that him going to Home Depot twice for cement, which he didn't bring to the job in the first place, was on me. I stated my case to Lauren and asked for her Manager and she stated she was the top and this is how they run their business and that's that! So all in all it took 4 hours to mix and pour 6 bags of cement and charged $605.97 for something that should have been less than 1 hour. I never got the hoop installed, but got charged about $100 per bag of cement for 4 hours. A bag of cement is $7. I also had to guide the tech to not mix cement over my driveway but instead to do it on the grass. I also found nails on my driveway which would have caused another headache. The name is fitting as they definitely "Nail It" to you in so many ways. I would NEVER recommend this company to anyone. The manager Lauren needs to understand the meaning of Customer Service and Customer Care. Lauren was extremely rude and just didn't care what I said. I will never use their company again. What a rip off! read more

I had my deck repaired. First , this is probably my very first review I have ever left for anything. Paul B and his brother Tajae B did the work. If I could give them more then 5 stars I would. They were professional, did a great job, picked up everything and most of all were HONEST. I say this because not only did they return the unused wood, They also told me that when they returned the wood, Home Depot refunded more then they should have. So, these gentleman passed that savings on to me. I saw the home depot receipt!! How many people would have kept the unused wood or kept the extra money that was refunded? Thank you guys. You have earned my business and you will be hearing from me again!! read more

I just moved into my home and had many "Honey Do's" on my list. Hans completed the complete list in a quick and professional manner: Hung my 55" TV Assembled a wooden 2 drawer file cabinet Installed shower heads in 2 restrooms Installed 2 new toilet seats Hung 20lb mirror Hung curtain rods in bedroom Hung 8 diplomas As stated work was completed in a timely fashion and Hans cleaned up afterwards. All in all I was very pleased with the work completed and I highly recommend this company with no reservations. Hans I give 5 !! read more

I hired David Schofield and David Britt from Nail-It Handyman to help me organize our rather large basement. They worked very well together, completing what I thought might be a five-day job in three days, with excellent results. They installed shelves along the entire perimeter of the basement, listening carefully to what I envisioned and making it come to life. I could not be more satisfied. As well as being skilled carpenters, they are very kind, accommodating men. I highly recommend their services. read more

This was actually my 1st experience with Nail It Handy man and I was very surprised and satisfied. Great experience with my Scheduling/Sales guy (Ben), followed by exceptional professionalism from my assigned Handy Man, Lance. Lance was the hardest working and nicest guy I could have wished for, taking ownership of each of my mini projects and giving me great value, and completing each of my projects. Lance - 5 stars Ben - 5 Stars Nail It Value and professionalism - 5 Stars Thank you! read more

Our technician did a fantastic job fixing our bed and cradle. My wife could not have been happier! Thanks so much for a wonderful experience from start to finish. I will recommend your company any time! rob Yovannys did a beautiful job repairing our four poster canopy bed and also our cradle. Both pieces were antiques and although a relatively small job, it required an elevated skill level and artistic eye. He was very respectful throughout the job amy read more

Great experience all around, from booking the job to completion. The salesman answered all my questions and were very honest with how everything works. The tech showed up on time and was very pleasant, got all.my project completed(which there were many). He also left my house I'm better condition clean wise then when he showed up!!! Would highly recommend and will absolutely be using them again for any future projects. Thanks again Nail It Handyman read more

I needed to replace my microwave and purchased one from a big box store who said they would install. however there was an issue with the granite backsplash being 1/4 inch to high and the installer could not do it. I contacted Nail it handyman and they sent Nathaniel who was great, quickly understood the issue and we worked a strategy which he carefully followed and the microwave looks great. read more

I cant give them one star! They screwed me the same way they do to everyone!. I would suggest contacting your State Attorney General, BBB ( Nail It Handyman has a" F "rating with the BBB) and filing a claim with your local small claims court.The judges don't stand for his ripping off people. Eventually Jake Gutman will be held accountable. Make his life miserable! read more

Outstanding job. Arrived as scheduled. Inspected the doors and did a great job of installing them. Regrettaby 1 set of doors had been damaged in transit and was not discovered until unpacking them. He took several pictures and sent them to me to support my request for replacement with the supplier. Then cleaned up the area and left it spotless. read more

Alexis did a great job, he explained our options for a railing we would like installed and then continued on to 3 jobs involving various doors throughout the house, and finally got a towel rack on tight which my husband had been trying to do for years. Very professional and knowledgeable..we will use again and highly recommend. read more

Jeff did a superb job repairing a large, antique armoire. One heavy door needed a new plate to be fixed in place so it could be hung and would swing open. The old brass plate was broken but we were lucky to find a small metal plate at Cohen's Hardware which Jeff was able to drill and fix in place. The door swings smoothly. read more

Very polite, knowledgeable, and explained to me what was need for the job to be done, he was great, the price I thought was going to be cheaper, but by the time he was leaving I was getting sick and knew he was only doing what he was told, maybe I get lucky and get a little rebate, or discount next time I use them. ​ read more

Quote was right on, was very knowledgeable, stayed until the job was done and went above and beyond to make sure my elderly parents were happy! Living 2 hours away it's hard to find good contractors and trustworthy people for them and this was exactly what I had hoped for! Thank you! read more

He did an excellent job. All my neighbors passing by couldn't believe the difference his work made to the appearance of my house. He was pleasant, courteous, and hardworking. The lady in the office was so polite and helpful. Very good experience from the salesmen to worker. read more

excellent work. very efficient and friendly. doesn't cut corners and completes the job with a finished look. my job was a an over the range microwave install plus a new bath vanity that needed shims and added mitered molding at the bottom to hide the shim work. bravo read more

Nail it handyman offers great services. There technicians are friendly, professional and thorough. Was very happy with the work they did in my home. Would highly recommend Nail It handyman to anyone in need of any home repair services! read more

Very good experience Maurice was excellent not only did he have a wonderful personality but he was very quick and efficient and did a beautiful job. I look forward to having Maria's come to more jobs for me in the future. read more