I have mixed feelings about this place.
My first time here, a little over a month ago, I scheduled an appointment for dipping powder and a pedicure at 5pm on Friday. I drove out of my way to come check out the salon and the raving reviews. Upon entering, it's a beautiful salon. Clean, pretty decor, tons of colors to choose from and just overall welcoming. I was told to pick out a color and someone would be right with me, this is while there were 2 other people waiting before me for services. Every spa chair was taken so I waited a good 15 minutes. The receptionist (perhaps the owner) is very good hostess, she kept checking in on me and letting me know it's almost my turn. I watched a woman walk in with what appeared to be a broken nail and they took her right in, I understood that she had been there a few days before so they were repairing her nails. Except she ended up doing a brand new set, taking over an hour. It was now 5:30 and I had been seated on a spa chair soaking my feet until someone came to do my pedicure. An older gentleman came and started on my pedi-no one has touched my nails at this point. At around 5:45, a girl finally came over to get the process started in removing the existing dip powder. I sat there with foil fingers for about 30 minutes until finally the girl that was repairing the broken nail started on mine. At this point, I'm tired and I just want to leave, and so does the nail technician. I didn't leave until 7:30, that's 2.5 hours for a pedicure and dip powder. Not okay. But I decided to give them another chance because the end result of the dip was pretty good, not great though.
My second visit was just 2 days ago and when I called to make an appointment, I kindly asked them that if they are going to be short staffed again, that was their excuse the first time, to please let me know ahead of time so I can reschedule. I was reassured and told it would never happen again. This time I waited 15 minutes before someone started on my pedicure, that's acceptable and normal. I waited about 25 minutes before someone started on my nails. What I realized is happening is that they are over-booking their appointments and causing the nail technicians to rush. The girl doing my pedicure was so flustered, she cut my toe while cutting my cuticles and it bled for a while. She didn't do a good job scrubbing and did a really job applying the top coat to my toes, they are uneven on every toe. The girl doing my dip powder was also rushed, many times letting the mechanical buffer slip or letting it rest too long on my nail and burning.
Again, mixed feelings. read more