Came to this salon bc when i walked into my regular place, the staff was very rude when i asked for my daughter's nails to be done. Found nails paradise online, Called at 3:30 and got an appointment for 4pm. From the receptionist to the artists, they were extremely welcoming and kind, making my daughter feel comfortable and beautiful from the start! Very clean and organized salon, fast service and very fair pricing! Will definitely be back! Thank you ladies for an amazing first experience read more

I came in today with my sister who had planned for us to have a mommy pedicure day. We chose to drive to Nails Paradise because we love to support small/new-ish businesses. Little did we know that she would be humiliated in front of other guests. When we walked in, there was 3 ladies sitting casually by the front door, they then signaled the "receptionist" to come up front to help us out. She didn't greet us, she just stared at my sister's face like there was something wrong with us being there. It was really awkward to say the least. We got seated down next to each other and I had gone to use the restroom. When I came back, a nail tech was helping my sister and I had Maricela (the sweetest) help me. I have nothing but good things to say about Maricela as she did my nails. She was friendly and customer service was great; from her. While my sister and I were talking, I saw my sister flinched a couple times and I had asked if she was okay. She replied and told me that she was cut twice by the tech which by the way didn't even ask her if the water was hot, or if she could cut her nails, nothing at all. It was odd but we let it play out. Then the nail tech got to her other foot and was hesitant to even touch it; almost like she was disgusted by my sister's toe (treated fungus). The tech then called the receptionist, told my sister that they were going to explain, and she went to grab another lady (who I assumed was the owner) and just like that they told my sister they have to decline her for a pedicure. I let Maricela finish doing my feet. When she was done, I wanted to double check if my bill was taken care of already by my sister but I had to wait to ask because she was on her personal phone. Overall, I'm very much disappointed in our experience here. It's safe to say we will not be back and I highly don't recommend this place unless you ask for Maricela or Josy. read more

From me walking in the front door was awkward not welcoming at all. The receptionist looked at me like I didn't belong in the establishment, I had to say hello before she greeted me and said something while looking at me straight in my face. She's middle eastern and so are 80% of the staff looks like. I am Afro Latina and my sister who saw everything is Filipino. Go to sit down tech says hello how are you I great her. She starts service doesn't ask is water too hot, do you want them short, just does her thing I let her. I wanted to experience their services. I do have a problem with a toe nail and apperantly they deny you services for this. She called receptionist and then receptionist called another person to say they couldn't service me I have to see a podiatrist like I asked them to cure something. I asked for a pedicure that's it, I have been getting pedicures for years and have never been humiliated or turned away because of this. But I'm sure if I was a different ethnicity it wouldn't have been a problem. Replying to the amazing customer service from whoever that was. If you greet everyone the same then WHY WEREN'T WE GREETED AT ALL UNTIL I GREETED YOUR RECEPTIONIST? AND IM NOT BEING RACIST IM STATING FACTS THEIR WERE 8-9 FEMALES THERE ALL MIDDLE EASTERN AND 2 LATINAS THATS ABOUT 80% OF THE PEOPLE THERE! THANK YOU. I've never had a problem at any other location doing a pedicure and even a podiatrist says it's ok. The fact that you decided to treat a new client this way and reply this unprofessionally is simply shows your character and the ones of your staff. I appreciate the Latina girl who showed class and empathy unlike the rest of your staff. Who also by the way made my sister wait while on a personal call so my sister could ask to check out. Your lack of customer service shows. read more

As a former client, I used to love coming here for the consistently great customer service. The staff were always flexible, accommodating, and made sure I left satisfied. Unfortunately, my most recent visit was the complete opposite and left a very negative impression. I booked a birthday appointment a month in advance and specifically requested a technician I trusted. Upon arrival, I was casually informed by the owner's wife, Gege, that the technician no longer works there--something that should have been communicated well before my appointment. As I calmly asked questions and clarified my budget, I was unexpectedly accused of being "aggressive" and "rude," despite maintaining a respectful and consistent tone throughout. The situation escalated unnecessarily, and instead of resolving the issue professionally, the owner's wife responded with hostility and ultimately due to the experience I chose to leave. This experience was not only upsetting but deeply disappointing, especially the day before my birthday. I did not feel welcomed, respected, or valued as a returning client. What stood out most was the complete lack of accountability or apology for how the situation was handled. This place is no longer what it used to be, and the difference in service is noticeable without the former staff who made it a positive environment. Sadly, they've lost me as a client. God bless read more

Yana fantastic, great quality place has a wonderful vibe! Service requested manicure. Great price. I highly recommend her. I absolutely recommend you try her read more

Nails Paradise - Nails - Nail Salons Near Me - Panorama City , California

If I could give them a negative 5 star I would. The owners don't know how to conduct bossiness! On two occasions they have cancelled or rescheduled my appointment. Last month they canceled my appointment reschedule it before calling me and advising an employee is texting me and when I called her she tells me to call nail salon because she's off - made no sense - professionals would call you before canceling and rescheduling! Today they canceled my appointment 2 mins before my appointment mind you they sent me a message at 11:58 am advising me of my appointment no reply needed is what the text says! They said they canceled me because I didn't pick up my phone - they call me two minutes before as I'm driving there!- NONSENE- learn how to keep your customers- The shop is empty half the time - on another occasion they doubled booked the nail technician- DO NOT GO HERE! And than they have a man - the one in the scooter- who doesn't know how to conduct himself he yells at you when he's talking to you to over talk when you're speaking and than the wife joins in- Your business lacks knowledge in how keep your bussiness- Again DONT GO HERE! read more

Nails Paradise - Proof they called me 2 mins before my appointment mind- - Nail Salons Near Me - Panorama City , California

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Horrible experience! I would not recommend anyone visiting this nail shop unless they want to run the risk of catching an infection. The Russian technique done here is not correct. I was cut 6 times to bleeding and Anahit, the nail tech, continued to brush my bleeding cuticles. I have never been in so much pain from a Russian manicure. I made it clear that I was in pain and all i was offered was a sorry, alcohol patch and Neosporin for my bleeding cuticles. Stay FAR AWAY from this place! read more

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Would not recommend Nails Paradise. Super unprofessional. Booked a prom appointment on a Wednesday night for Friday afternoon, they canceled with no alternative. Then squeezed us in today Thursday but gave attitude about timing, and told my minor daughter pricing only after I stepped away--way higher than quoted on their app. and suddenly couldn't do the pedicure. Too many inconsistencies and poor communication. I got her up and left. We ended up going back to the salon we originally canceled to give them our business, and everything there was clear, professional, and upfront. I would drive to Burbank anytime to support them instead. Go actually check them out LV Oasis Nails! Save yourself the hassle and go elsewhere. read more

Nails Paradise - This was on the app. what they quoted. They told my daughter after it's $105 for just nails +20 French tip + design and no pedicure. - Nail Salons Near Me - Panorama City , California

Took my daughter to get her nails done. We didn't have an appt and were quickly pampered. Everyone was super friendly. Place was clean, organized and so relaxing. Much needed for a mother daughter day! Thank you! read more

I will rate this place negative -100% percent! I'm not recommending this Nail Salon! Don't waste your time going here! First time in my life to have a very bad experience to Nail salon! Very rude people, horrible & poor customer service!!!!!! No wonder you're only 3.7 star. It should be 1 star only!!!!!! read more

My technician was GeGe. I showed her the inspo i wanted and she told me it would be $130, I proceeded to say That's a bit too much for me, I have $100 and she told me ok no worries I'll do a couple flowers only and we'll make the design to your $100 budget. Great and I said thank you. Fast forward to getting the base color on, it wasn't the exact color that was on the nail inspo. I did wait to tell her hoping the the base color she chose went with the blue French tip and unfortunately it did not so I asked her if she could change it and she got mad and said I won't take it off but I can layer a pink on top and I said yes, no problem.. When she layered the pink on top of the brown, it just looked too brown still so I asked if she could just remove that color and put a pink and honestly the pink they had didn't even match the picture at all, but I just picked a pink and I had her continue.. After that, she got an attitude and we get to finishing my nails and she doesn't do the flowers at all and I asked are we not gonna do flowers and with an attitude she said No and I was like OK so how much are these and she was like it's $100. $85 for the nail $15 for the French tip, I'm not even charging to take off the brown still talking with an attitude. I'm looking at their booklet and there's no $85 nail set, the largest amount I saw was $75 so when I said that, Gege continued to say that it was $75 plus $15 for length.. when additional money for the length I chose was never discussed. I was confused because she had just said she would do a design to fit my hundred dollar budget and when she got mad, she took that from me. I get it. It's $100 but it's about the principle. if you Say you're going to work with me keep your word. I walked out of there in tears because I felt Gege was being so mean. I did nothing wrong to her. These were supposed to be my graduation nails. I walked in so happy and walked out so sad. I just found out Gege is the owner! Wow! Do not go here! read more

Nails Paradise - What I got for $100 - Nail Salons Near Me - Panorama City , California

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I made an appointment, thirty minutes later they called to say I cannot have the 9am appmnt for gel mani and reg pedi. they can do it at 11 am. I said it's not feasible. then they said they can only do mani at 9. I didn't hear it good so I ask her to repeat. they repeated it in a loud voice. so I said never never mind cancel my app now. you guys are rude. I hang up. they called again, so I said to cancel the appmint since they are rude. this time she hanged up the phone. this is my very first time posting a review, but this nail salon should really have some good manners to their customers. Neg V read more

I had a pedicure appointment a couple of days ago with Flora was the nail technician. She is not detailed oriented and the quality of her service was poor. Did an absolute horrible job. And not to mention the girl in the front desk needs more training. read more

Nails Paradise is amazing. I always leave loving my nails. The staff is friendly and very talented. I usually just get one color but when I do want something a bit fancier they are always able to achieve exactly what I want and usually make it even better. Highly highly recommend!! read more

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I am never coming here again. We waited over 40 minutes to be helped with our nails and we had booked an appt. There were a few ladies open to do our nails and they chose to not help us and help the next guest while we waited for the same nail lady to do our nails. The lady that did my nails hurt me while removing my "cuticles" she made me bleed a few times and cauterized it. The lines aren't even on my nails. Worst experience I've had ever getting my nails done. read more

I had Gel X done and had a great experience. The customer service was excellent, and you can really feel the positive dynamic and culture in the salon. I felt welcomed from the moment I walked in. I will definitely be coming back! read more

First timer! Hesitant, but I really wanted to try a new place close to home. The reviews were very mixed, but their google reviews are great. The receptionist was very attentive. She asked several times if I would like anything to drink. I walked in after work and it was a great way to decompress. Their massage chair is amazing! I got a pedicure and I'm happy with my service. I will be going back. I didn't get cut like the other reviews were stating. They have lots of colors to choose from whether you want gel or regular colors. My feet will be happy this summer! read more

Literally love this place! Ny first time going, I came for a pedicure, she did such a great job everyone was so welcoming and nice. I brought my baby with me to my appointment and everyone was so sweet to him. Can't wait to return for more services! read more

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The salon was clean, relaxing, and beautifully maintained. They took their time, and made sure we were happy with the results. The service was exceptional, and you can truly tell they care about their clients. read more

First time at this nail salon and my nails aren't my expectations. The girls are really nice here but my nail tech definitely needs more practice! read more

Nails Paradise - Nail Salons Near Me - Panorama City , California

Worst Mani/Pedi I've ever had. I really wanted to like this place since it's close to home and have gone twice. The first time was not great but I decided to give it one more try which was a huge mistake. The cuticles around my fingernails and toe nails are still swollen & throbbing hours later. The worst part is I went to do my nails for an event and now I don't even think I can wear open toe shoes that will show my swollen, cut up toes. I've never had a mani/pedi hurt so bad. Both technicians that helped me were just carelessly clipping away and cut me multiple times. One of them was talking on the phone half the time and seemed irritated to even be there. I will never go back there again and just hope to save someone the pain of having to endure a similar experience. Next day update: I was not surprised receive this type of message from the establishment after sharing my experience. Clearly, the issue wasn't the bad work, but my own failure to manifest happiness into your technician's hands. Next time I'll try harder to radiate inner peace while watching my nails get butchered. But hey, at least we agree on something-- I won't be coming back. I'll leave you to keep perfecting the art of blaming customers instead of improving your business. Can't wait to see how that works out for you! read more

Nails Paradise - Nail Salons Near Me - Panorama City , California

I like the atmosphere here looks very nice and professional. People here are nice as well, and I liked my nails, I can recommend this place

I went in April & got a gel mani & Russian pedi by Flora & Fabi. They were both so friendly & sweet which was really refreshing . Flora is so knowledgeable & an expertise in what she does, you're in good hands if you book with her. The place was spacious & clean! Hoping to go back soon. read more

new location and excellent customer service BUT my toes got injured and inflamed the next day with tenderness. I get my pedi 1-2x a month and this is the 1st time I've experienced this. I should have read the other reviews before coming in with wifey. read more

Nails Paradise - Nail Salons Near Me - Panorama City , California

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I've been here a few times and gotten different services: removal only, gel mani/pedi a couple times, and gel x done. I wanted to love this place but unfortunately I do think its a 3 star salon. Pros: -Good customer service. All the techs and receptionist are nice. When you first start coming here they offer you water, tea, or coffee, but dont after a couple visits. -I can see they clean and sterilize their tools, i really appreciate that as its honestly rare in the valley for some reason -Josy is a great nail tech, probably one of the best ones they have. She's very knowledgeable on her craft, takes care to do a good job, and if you do come here I'd recommend requesting her. -They have a reward system where you come back a few times and get a certain amount off of a visit. -Prices are fair and they're very transparent about it. Cons: -As other reviews stated (on yelp at least), you get cut here a LOT. Out of the multiple times I've been here, its rare i DONT get cut. The first time I came here I got cut a couple of times which I chalked up to just being an accident. The last time I went here i got cut 3 times on a couple of fingers and a toe. Which is why im happy their tools are clean at least but still, it should not happen so often as it risks infection. -The gel x set i got here was just okay. The shaping was subpar and they started lifting pretty quick. when I came back for removal, the tech i had asked me where and when i got it done and was shocked at the lifting I had. -the cuticle work (other than the making you bleed) is usually not the best. Same with the shaping. If you look closely at some of the pics other reviewers post here, the cuticles and shape are a bit messy. Overall, I think this salon has great potential. The techs just need more practice and more care when working with the natural nail and skin. And this doesnt bother me but it may bother other ppl: sometimes they will be speaking with eachother in a different language, just in general but also sometimes about you (not always maliciously). It can be a bit loud in here with them talking to each other, kids running around, and party music which i personally dont mind but doesnt make for a relaxing environment if that's what you're looking for. read more

I had the pleasure of being their customer today! I was so pleased with their service. First off, I called and asked if they had any openings last minute and they were so sweet and genuine over the phone. As soon as I walked in, I was greeted by the staff & was immediately sat down. She then offered me coffee. I am very pleased with the outcome of my nails and the salon. read more

Nails Paradise - Nail Salons Near Me - Panorama City , California

Wow first time going here and if I could I would give a 10 out of 10. First off excellent customer service. The owner is very kind and attentive. Also the receptionist Melo is so sweet, friendly and provides great service. The place is very clean, modern and relaxing. Also the nail technicians are great at that they do and do a wonderful job. Hands down the best nail shop I've been to in year. As of today this is my new go to. I'll no longer be going to my nail spa I've been going to for over 6 years. Thanks guys and can't wait to be back. read more

Nails Paradise - Nail Salons Near Me - Panorama City , California

Nona has hands of magic. She gave me the best facial. The best salon I have ever been to and very nice staff. I will definitely be back for another facial. read more

I was so happy a new salon opened in the area and was so pleasantly surprised to see they they offer multiple services. I absolutely love Ani for my gel pedicure she's so nice and great at her job I book with her every time. Also love Nona for laser hair removal she makes me feel comfortable! The receptionist is always very attentive and offers water or tea every time I'm there! You won't regret your visit ! read more

This is a newly opened full service salon. I came in for hair and nail services . Anet the hair lady did an amazing job for my highlights , color and eyebrows. I've tried multiple of the nail ladies and they are all wonderful. The salon is extremely clean and organized an . Will definitely be coming back for future services. read more

Nails Paradise - Pink ombré with chrome - Nail Salons Near Me - Panorama City , California

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Horrible, horrible, HORRIBLE!!! stay away at ALL cost. Otherwise, the owner will harass you if you don't like his salon's services. I NEVER asked for a free service BUT because you saw your nail tech gave subpar service, YOU offered in exchange for a good review. Although my manicure was better than my pedicure, it still didn't meet my expectations. I hope your business thrives. I really wanted your place to be my go to and that is why I initially made an appointment but it's not worth my money not being called a liar. Keep sending messages and I'll post those too. read more

Nails Paradise - Nail Salons Near Me - Panorama City , California

I'm so happy with my nails! Came in for a Russian gel manicure on my natural nails and they did an amazing job. I'm super picky but my nails are perfect. Will definitely be back! read more

Nails Paradise - Best Russian gel manicures! - Nail Salons Near Me - Panorama City , California

From the moment I walked in, I felt so welcomed by the friendly staff and the receptionist even offered me a drink of choice. My nail tech, I believe her name was Rocio, was incredibly professional and made sure that she was able to match my inspo pic to the best of her abilities. She took her time to ensure that every detail was perfect, and the results were beautiful :) The salon was clean, relaxing, and had a great atmosphere. My gel-x nails look flawless for the event I'm going to this weekend and I left feeling refreshed. Highly recommend this place to anyone looking for quality nail care! read more

I brought my daughter here for her 5th birthday! They did amazing and treated her like a princess. She loved her nails and the shop was really nice and clean. She felt so special. What surprised me the most was the price. It was very reasonable. I would definitely bring my daughter again! It's totally worth it. read more

Nails Paradise - Nail Salons Near Me - Panorama City , California

They had a technician to my pedicure it was the worst experience ever I got cut three times on my toe and I bled I called and told them the situation as well as explain to them what could happen if they would have done this to a diabetic and they told me I wouldn't have the same technician again and gave me 10% off on my next visit really what the hell read more

Nails Paradise - Got cut 3 time said next time 10%offwth - Nail Salons Near Me - Panorama City , California

100/10..I LOVEEE IT HERE,, the front receptionist is the sweetest and makes you feel very welcomed as soon as you get there.. the ladies are very friendly and funny..i definitely recommend this place for a natural nail glow..I had thick dipping powder but luckily Flora did an amazing nail transformation read more

I've debated to make this review since the service here was amazing However, the quality was not great at all I came in for a manicure and was a little skeptical when i was getting them done by an older lady who seemed very lost. When prepping my nails she filed my nails way too thin, my cuticles were cut just as previous reviews. Anxious just by how prep was going I still had faith it will be great. When applying the nails it was a bit sloppy and gel kept over spilling. The design was the most disappointing of all. Not all of my nails were cured, if they were there was nail dust or lint on them. I can say she tried her best but it was not close to the design at all and i left very sad and embarrassed. With all of this said, I do believe this place has potential but they need a lot of practice. I hope they get more training and the business thrives. read more

Pedicure was beautiful! Great customer service! Kind ladies! Great vibes. I had fun! My new nail place.

Today I went it around 4 pm. Thinking this place was going to be amazing. But turned out I had a horrible experience. My technician that did not have name tag but she did my manicure cut my skin down too much, made me bleed. I inform her she cut too much and still trying to cut more everything. She was putting water from the bowl where my feet were. I was unhappy with the service another point the prices are over the sky it's I paid $90 for gel pedicure and manicure I will not come back I will stay at the place where normally go the owners are very polite and have great energy great customer service. Liliana did my pedicure she was very professional and polite. I will give them 1 star to the person that did my manicure but will give 5 stars to Liliana and the other staff. read more

Nails Paradise - The cut that she did - Nail Salons Near Me - Panorama City , California

They had me wait for an hour just to get a fill in. I live in the area so I really didn't want to search for another salon. The receptionist repeatedly told me 10 more minutes, 10 more minutes. She must have said it 10 times. Very disappointed. The workers were not welcoming. As a Black woman I did not feel welcomed or respected. read more