Thankful that Clearbrook Water Systems responded in a timely way to our initial phone call. My 89…read moreyer old mother's water system needed to be upgraded. Clearbrook promptly replaced the old one with a new unit. The water system wan not properly installed. The next morning, we found a big watery mess all over our kitchen floor. The Kitchen floor warped by the time that the subcontractor arrived to fix it. Twice he came to look at the floor whatever he did made matters worse. He accused us of having a warped floor all along. Not at all true. The floor had been fine before he installed the new system. He agreed to sweep up wood shavings all over our basement floor from a hole that he drilled in our basement ceiling. He did not clean up after himself under the kitchen sink. Another mess there. The floor and appliances in the basement were left a mess by his "work space." We were disheartened consumers. Neither Clearbrook nor the floor subcontractor would fix what warped floor properly. Blame shifting took place. They would not call nor make amends despite our calls and text messages. Soooo disappointed. That warped floor cost us another $700. A local handyman attempted to repair it. At least the floor was safer for my 89 year old mother to walk on now. Still today we have a bit of a warped (uneven) kitchen floor in the house. We attempted to go to small claims court for reparations due to our financial losses. Not sure who we can trust to give attention to our osmosis machine now (Streetsboro area).

I give Kinetico 2 Stars…read more I give it 2 instead of 1 only because of the product itself. The system (so far) seems to work fine. The low rating is, instead, for the people, installation, and horrendous customer service. They don't show up with what they need to do the installation so they have to reschedule. They show up more than 2 hours late to do the installation. They tell you it will take 2-3 hours to do the installation and then don't leave for more than 6 hours. When you complain, it takes 5 days for them to get around to getting back to you (I'm talking to you VP Higgins) with a pathetic, insulting "apology" and compensation offer. They do not care in the slightest whether you are satisfied or not. They got your money, they're satisfied. Buy the system if you want. But know the people will insult you, waste your entire day, and drill into the foundation of your house without asking. Up to you. P. S. UPDATE: VP Higgins has made an acceptable offer as compensation. The statements above remain true.

Thank you for running right out and restoring our water supply at Seven Hills Golf Course without…read morewater it's difficult to conduct our business. Thank you again.

From the owner: We have been Ohio Tri County area supplier of water well pumps and tanks service since 1976. Our…read morefamily-owned and operated company provides water pumping solutions that serve the needs of residential and commercial customers in the following Ohio counties: Summit, Medina, Portage, Wayne and Stark.

This has been renamed Max-Well Water Well Service, in Clinton, Ohio. Same phone number, but…read morewhatever. When it was Coventry we never had a problem. Now? This service technician is at minimum a jerk! He seemed to be annoyed to make a service call, and wanted to dig a well! No, the pump is bad, the well is fine! I will call anyone other than this company again! Very disappointing experience, I think you should call anyone but these people. It's also called Aaron's pump service, akron well and pump service, Clinton pump service, toms well service...why would a company have so many names? Very confusing, and it's a bit strange. It's been in business for over 60 years, we've used them for years-but now we will look elsewhere and make sure it isn't this same darn company!

well pump went out just had it replaced 7 yrs ago they came out and replaced it but also probably…read morenot very accurate on pressure tank being bad ! Think I was ripped off! Doesn't matter if hospital bills from cancer get paid ! Heck I got water right

They were quick to come out and solve my issue, did great work too. Answered all my questions and…read moredid exactly what I needed them to do. A lot cheaper than your typical big plumbing businesses

very expensive (rates are double what other companies charge) and incredibly rude - bad customer…read moreservice - bad business dealings -

Horrible customer service. They never called back. Had no record of my purchase of a whole home…read moreunit and couldn't answer my questions. Do not use this company.