Ryan Marzucca and Connor at Namco in Southington are the best. They know their jobs and are so helpful. They make your shopping fun and enjoyable. I will only shop there for all my pool and outdoor furniture needs. Ryan and Connor keep up the great work! read more

Everything about the install an sales people. RUN...They add monies at install an bill with no explanation 1600$ pool now 2600$. SAD

I had a Dolphin pool vacuum that wasn't working. Ryan Marzucca , the manager, went above and beyond to solve the problem. The end result was he had a new and upgraded vacuum sent to me. In a time when good customer care is rare, Ryan did a wonderful job. I'm a very satisfied and appreciative customer. read more

Hadn't been down here in a few years and decided to check the place out. What a difference! The store looks like its been completely remodeled. Its cleanliness is pristine and the isles and sales floor were chuck full of product. Speaking of product they have so many new things, including HOT TUBS! I worked with the managers James and Gianna who were both incredibly knowledgeable and friendly. They were both able to help me as well as a few other customers at the same time. Great Job Guys! read more

I just had to file a complaint with consumer protection in regards to Namco. My town inspector will not pass my pool as he is claiming Namco sold me a pool that is not a state complaint. I have attempted for weeks to have this resolved with Namco but they are not returning any phone calls/emails. I have chosen them believing they were a great company that would take care of their customer but sadly that is far from the truth. I been having this issue for 6 months now without resolution in sight.... read more

We are first time pool owners and decided to go with Namco Pools. Our sales associate, AJ Sena was very knowledgeable, helpful and accommodating to what we were looking for. He made sure we knew right away that we would need to obtain a permit and helped us decide on the best pool for our family! I would definitely recommend using Namco Pools and working with AJ Sena!! read more

SUMMER IS COMING!! It's time for some fun in the sun! Namco is your source for reasonably priced pool accessories. You don't have a pool? No problem they sell other things too. In fact I think the store can use a cleanup, finding things here can be a hassle. They carry it all from water toys, goggles, flip flops to patio furniture, you name it anything cheaply made in China can be found here way cheaper than at Target. For me Namco is my source for inflatable water tubes. I get cheap-I-won't-go-broke inflatable tubes here for riding down the Farmington River with friends and family. Namco sells them for $10 each, you really can't go wrong with that. Sure you can purchase a bunch of them from a wholesaler online but who has the time? Water tubing is a spontaneous activity. On a nice sunny day when the sun becomes unbearable you call up some friends and without making a huge investment you can drive up the Farmington for some cheap fun. Just remember where you park your car or the walk back can be sticky. (details on exactly where to park to execute your knock-off river tubing trip to come soon- there's a few places to park - mostly state parks). While you're picking up some tubes don't forget to check out their clearance items. I got flip flops on my last trip in for 50 pennies!! No the flip flops didn't last the entire summer but they were cheaper than an ice cream cone. When it starts to get a little warmer, head to Namco grab some tubes and be prepared for a thrilling yet relaxing adventure. Disclaimer: This review was only for cheap inflatable water tubes and discontinued color flip flops. read more

Worst place in the state. We purchased their highest priced pool, thinking it would be the best, withing a year it started getting little holes, turns out it was rusting. I was wondering why the manager's kept quitting, every time we went in there was a new manager and they would say the old one quit. We had purchased an extended warranty for another large amount of money and they did not assist us at all. Trying to get in touch with someone is hell, and when you do, they say they will call you back, but never do. Pool was a piece of junk, and there is no customer service. We are surprised they are still in business. DO NOT PURCHASE A POOL FROM NAMCO. YOU WILL REGRET IT! read more

They want to know you when you're buying a pool and will give you you the attention you deserve. BUT after the sale, they lack customer retention. Plan on getting over looked and having to wait 30-40 minutes to ask a question. Every season there is new young faces. All their parts are low quality at high prices. Every year I kick myself for returning. I pledge to myself not to return, again. read more

We need to replace our pool and worried about shopping due to pushy salespeople or just poor Customer Service and the expense of it all. We were greeted by a young Man who was very knowledgable, understood our budget concerns, wasn't pushy at all and found us the best deal. We then worked with the Manager who also was very pleasant, professional, explained everything and went out of his way to accomodate us. We left that store as if a weight had been lifted off our shoulders and we are excited to continue working with them through the delivery of our new pool!!!!!! Kelley & Ted read more

Not even worth one star. Horrible, atrocious service. Called 4:25pm 6/16/20. Guy was rude / put me on hold then hung up on me after 7 minutes. Stay far away !!! Horrible service read more

Pay attention to that return policy! On 07/17/2020, I bought nearly $200 worth of supplies at Southington Namco, including a 25 lb. container of granular chlorine shock for $59.99. I didn't need it immediately, put it in my dry shed and didn't open it until 08/12. When I did, I found a large, solid, cylindrical brick. I even broke the scoop trying to get it out. When I went to return it on 08/13, I was told they would not accept it, since it was beyond the 14-day return limit. I couldn't deny that, but since it was clearly a defective product, I thought they would take it back. After 28 years of buying all of my pool supplies there, I'm done with Namco. read more

STAY AWAY!! So much back and forth with these people, absolutely horrible customer service, HORRIBLE. Will not recommend, will not purchase anything from this store. Pool was delayed weeks for installation, liner broke after having the pool for less than 24 hours. Nothing but a headache and problems. read more

Bought the pool 2 years ago, Terrible service ever since the pool was installed. The sub contractors that they use to instal pools did not do a good job installing it, this is the second year in a row I have to change the liner on the pool. The store employees claimed they could not go anything and suggested to call corporate office. Don't believe the "warranty" crap they sell you at the store, they don't hold up to it. They also said it is not our fault you didn't close the pool right. Very disappointing, would not recommend to anyone. read more

NAMCO!!!!! You think I would have learned my lesson 2 years ago when I bought a pool from them. NOPE!! I went out and bought a patio set. You know, easy financing, decent pricing, special sale. Well the patio furniture was nowhere to be found so I started trying to call. After 2 days of being left on eternal hold waiting for the next available customer service representative, Being disconnected multiple times after long wait times. No matter what phone number or option you try you can not get a real live person on the phone. Namco has the absolute worst customer service I have ever dealt with. The only reply I could get is by filling the online form out and waiting for them to e-mail me back. I have switched to Leslie pools and the service is great. Next Patio set I need I will whittle out of trees in my back yard as it would take less time!!!!!! Good Luck!! read more

We needed parts to install a new pool filter and the manager was very knowledgeable and helpful in setting us up with everything e needed. Love that they are open long hours versus the "pool" stores that close at 2pm on Sundays.... Prices on chemicals were very high, though. read more

Our pool is less than 5 years old contacted the company numerous times regarding a hole in the pool wall which makes pool leak. The company is not getting back never calls back and gives absolutely no resolution to our problem we have waited 4 weeks now and they blame it on the manufacture of the pool itself. They have the worst customer service do not purchase your pool or supplies from here they will not help you in any way if you have a problem they are rude and not willing to help. If this is how you want to be treated good luck! read more

If you are looking for a pool don't choose Namco! This is going on the third week they promised a pool ladder that still hasn't been received! The manager at the Southington store hung up on my daughter in law when she was inquiring when the ladder would be in. GREAT customer service!!! THINK TWICE before choosing Namco!! read more

Probably some of the rudest employees I've ever met the old hag there is the most useless human being at the store and probably as crappy as their pools are had my Namco pool for 3 years and it literally just fell over by itself I don't recommend this place at all unless you enjoy being treated like garbage and having to replace the products you purchase there every month. If you work hard for you money invest in a quality pool and go to any other company but the Southington namco. I will be calling corporate about the behavior of the employee even thought they will most likely do nothing I'm writing this so good people don't end up treated like I was at this joke of a store. read more

Kind of mad. No one told me about permits and the 7 day waiting period I was told the pool would be installed with in 2 weeks. F'g liars

This has to be the worst place to buy a pool. The pool quality and the customer service can't get any worst. We bought a pool here 5 summers ago. After the 1st year the pool wall began rusting through. Contacted Namco about the problem and their only offer was to replace the liner if we paid $250 for liner even though the liner wasn't the problem. With the wall rusting through they didn't want to know nothing. The pool is now less than 5 yrs old and we have holes rusted through wall the size of half dollars. We've been trying for 2 months for Namco to honor their warranty but they do nothing but jerk us around. The pool is less than 5 yrs old and needs to be torn down. Stay away from Namco! read more

This is the absolute worst company I have ever dealt with in my life. They make promises they cannot keep, and even when trying to fix the issue with some form of compensation they get that wrong too. You can forget about calling the store they will never answer the phone unless it rings maybe a good hundred times. Stay away!!!!! read more

Namco is a company that sells inferior products and then refuses to stand behind them. 4 years ago I purchased and pool and pool deck from Namco - at the end of only 3 years the pool deck was completely rusted and huge chunks of rust were actually breaking off into the pool! I contacted Namco and sent them many photos of the rusted pool deck. They ran me in circles, saying they sent it to the manufacturer, but then started completely ignoring my emails and did absolutely nothing. I seriously have to question a pool company that sells a pool deck that RUSTS in 3 years and then does nothing to assist their customer! Did they think the pool deck was not going to get wet? I have never heard of and never imagined a pool deck completely rusting and rotting away in only 3 years! They sold me a despicable product for $2000 and then proceeded to provide me with despicable service, proving how little they actually care! read more