Do not go here, outside of the workers- the mangers are mean people. They think they can talk to you however they want. We had an issue with our moped and called the place numerous times. 8 times to be exact between me and my buddy. The manager who picked up the phone, (already in an attitude) gave me lip about me only calling "twice and not a hundred times." We payed $200 per scooter which we couldn't ride for even an hour. We had to fight to get our money back. Do not go here unless you want a headache and a sour taste in your mouth. These people need a reality check and to not put people below them. I feel bad for the actual workers there that have to stand outside in the heat while the mangers stay inside under fans in their fancy clothes. Do NOT go here!! read more

Do not go here outside of a select few employees everyone is rude a stuck up and think they can talk to you however they want. We had an issue with our Moped and tried calling numerous times eight times to be exact between me and my buddy. Once this lady finally picks up the NEXT morning she is rude and not helpful at all and also claiming we are liars about the amount of times we called. Bottom line dont go here unless you want a headache and to be put down like you are worthless. read more

Nantucket Bike Shop - as you can see 8 phone calls. - Bike Rentals Near Me - Nantucket, Massachusetts

Use them Good bikes 1/2 or full day. Will knock you up though so planround trip. Bikes in good shape. read more

$35 for an adult bike 1/2 day! Includes baskets and helmets. Great service and the bikes were perfect! The seat was super comfortable too!!

Such friendly and patient staff at Nantucket bike shop! We ended up needing to switch from a tandem to single bikes, and they couldn't have been more accommodating! Also adjusted rate for us based on the number of hours we needed to rent them for. Highly recommend! They'll take great care of you. read more

It was a great experience we rented 6 mopeds! And Joe the owner and the rest of the staff was super friendly and attentive! Thank you, highly recommend! read more

THA BEST BIKE STOAR! 'Nuf Said Friendly Staff and Owner. Professional. Great bikes. read more

I go to Nantucket once a year for the day and every year I rent a bike from here. This year I went to leave my final destination and my key snapped in half which left it impossible to unlock my bike from the stand. I called the bike store, they came about 30 mins later. Since I was now cutting it close to my ferry time I asked if we could catch a ride which they said no. My husband and I then got back late to the bike shop and the "manager" was a totally Jack ass and basically accused me of breaking the bike lock even though I did nothing wrong and literally just tried to unlock it. This man was a total jerk and I will no longer be using this shop even I come to Nantucket every year. I did nothing wrong but try to unlock my bike and this jerk tried to pin it off that I screwed something up rather than taking responsibility that this was an old lock that needed to be replaced. A simple sorry would have been sufficient but the way this man made me feel Is unacceptable in terms of customer service. In the future I'll just use the bus. Cheaper and no jerks. read more

Not an enjoyable experience. The bikes my wife and I rented where in bad shape, front tire was flat, rear was completely bald. Bike pulled to the left constantly and handlebars rotated. Baskets were held on by rotted leather straps. The lady behind the counter was very rude and not interested. I recommend using the place right next store, they seems a lot friendlier. read more

Such a great opportunity to ride bikes thru Nantucket! We rented an adult bike and a kids bike and had a great experience. Friendly staff, super helpful. We got a basket, helmets, and bike locks. read more

they were super helpful and kind! nantucket bike shop is where I will always go for bike and moped rentals on the island!

Wanted to rent bikes for a 2 day trip. I first tried using their online rental service. There was an option for delivery so I thought that'd be great logistically - once filling out the form I noticed there was nowhere to enter the delivery address... upon calling to confirm they said their online forms weren't working!! If I hadn't called bikes would have never shown up!!! After three separate phone conversations and having to give my credit card information twice (red flag) our bikes were delivered a half hour early (we weren't there and they required signature so they had to come back and there were issues with both bikes. One had sticky gears, we were afraid the chain would fall off, and the other bikes seat was unstable even though it was locked in fully. The saving grace was a sweet gentleman who we dropped the bikes off to after our Rental period was up. Charles was so kind and assuring - it's too bad the rest of the experience was so poor. read more

My husband and I rented a tandem bike from the shop and the service was good and they have a lot of bikes and helmets to choose from. What we loved most was that you can drop off and lock your bike after hours in case you need to return it late night. read more

Incredibly rude. Returned my bike and was essentially yelled at by the staff for no reason. Guy would not stop barking at me. Go to the bike right next door. read more

Rented a couple of mopeds here on a pretty cold, windy Saturday afternoon in April. Experience could not have been smoother. The guy at the front desk was very patient and gave us some riding tips. He also had us ride around the block once just to make sure we were ok. Single-seater equipment were Yamaha Vinos that were in decent shape. Definitely recommended and would return next time we're back in Nantucket. read more

Nantucket Bike Shop - Yamaha Vino rental from the Nantucket Bike Shop - Bike Rentals Near Me - Nantucket, Massachusetts

Very professional and helpful. I visited the island for the day and did not want to bring my car over. I decided to rent a moped for the day to tour the island. They very very helpful in getting what I needed. I recommend this place if you want to rent a bike to moped. read more

Nantucket Bike Shop - Great little scooter. - Bike Rentals Near Me - Nantucket, Massachusetts

Courteous and Kind staff helped us have an awesome experience. How do you feel safe taking your family on mopeds when no one has been on them before? Well, Milosh got us up and rolling safely and efficiently. He and the rest of the team gave us great instructions and he had me go around the block twice I before my 11 yr old co-pilot climbed aboard. The result? I felt confident and safe. God help Nantucket, it survived our caravan of four mopeds. Hey- we were respectful! I loved this experience. The 19 and 17 yr old boys had a blast too. It gave us a fun, new way to enjoy the sights and a blissfully sunny day. PS... Wear closed-toe shoes, just saying. read more

Nantucket Bike Shop - Wicked awesome! Thx Nantucket Bike Shop! - Bike Rentals Near Me - Nantucket, Massachusetts

Love NBS! Stopped in for a map...weren't sure we were going to rent bikes. They couldn't have been nicer ~ gave us a great map, and also had recommendations on where to go. Returned the next morning for bikes and helmets! Bikes were in great condition and we had a fun afternoon exploring the island. Highly recommend them! Check about Inn discounts as well. Depending on where you're staying, you may qualify. read more

Good staff. Bad bikes. Didn't have the size I reserved and the bikes we received were beat up and old, although quality brands. Also, the island is an extremely unfriendly biking environment. It was either EXTREMELY crowded city streets or desolate, long straightaways in the hot sun. Maybe a moped is a better option. read more

This place is dangerous. My husband and I rented a moped and set out to explore the island. What we did not get was (1) a warning about how to sit so my leg would not be near the exhaust and (2) a recommendation for a route that would avoid the cobblestones. This ride left me with a large second degree burn on my leg. I was unable to walk for weeks after renting the moped from Nantucket Bike Shop. I would not recommend this establishment to my worst enemy. read more

****** Please Don't Go here ********** They have pathetic service and we just rented one vehicle & they have charged my credit card twice. After reporting they are not giving that money back Everyday I am calling them and they ate not answering out avoiding. Fraudddddddd . Please don't do here. Owner is liar also. See his reply. read more

My boyfriend and I plus another couple of friends rented mopeds from this establishment over the 4th of July weekend. We had a lovely time. The staff was helpful and informative, making sure we knew how to drive and ride before taking off. We had no issues the majority of the day and drove around the entire island. What a great way to get to see Nantucket! Unfortunately, at our last stop, the key broke in the seat compartment. Again, the staff was great! We called the shop and they sent someone out within 20 minutes with a new key. The problem however lies in the way the shop handled the broken key. These keys are poorly made, extremely flimsy. I've never broken a key before. I do not man-handle keys or force them into locks where they do not fit. It is the responsibility of the company to ensure their equipment is safe, sturdy, and reliable. We got back to the shop at the end of the day and were told we had to pay for the key. My boyfriend spoke with the manager Joe who said he would wave the fee once we explained the situation. Later I find that the shop charged me $50 for a new key. My boyfriend and I tried multiple times to reach Joe but he never returned our calls. I sincerely hope they use my $50 to buy a new sturdy key to prevent this from happening to some other unsuspecting customer. read more

*********FRAUD *******keep out from them**** We rented a bike from them. We went in a group . They are fraud .. Do not rent a bike from them. They take a security deposit from you and after you return the bike back they do not refund . They stoped responding to our calls. They are total fraud.. Never ever rent a bike from them....... read more

My husband and I rented two bikes and a cart for our large dog for the day after a last minute decision to rent bikes to see the island. NBS employees were very helpful in making sure our dog was comfortable in the cart and that the bikes we rented were a good fit for us. We'll definitely rent bikes from Nantucket Bike Shop again when we return to the island. read more

Had a ton of fun on our mopeds, but the owners here totally fit the Nantucket bill of arrogance. We arrived on the late ferry and were only going to have the scooters for two hours - tops. The owner didn't even look us in the eye or care to explain why they could not offer a reduced rate for such a short period of time. Apparently they just don't do that during this season (though there was nobody else in line, plenty of availability and this is a family-owned business) Needless to say, we paid a full-day rate for two scooters which was around $200. We didn't have a lot of time to look for another shop, so we bit the bullet to enjoy the rest of our experience. Not a good first impression right off the boat...so if you're planning to come here, do your research and find another shop! Staff was great, but owners are clearly only interested in padding their pockets. I guess you have to when you live here. read more

Nantucket Bike Shop is the place to go when renting a bike or moped on Nantucket. With an excellent selection of bicycles (tandems, children's, etc.) and mopeds, one can't go wrong. They offer a variety of services such as safety instructions, bike and moped repairs, and even door to door delivery of rentals. This bike rental shop is located on both Broad st. and Straight Wharf for extra convenience. Just watch out for those mischievous bike shop employees who stand outside. They often resemble Caribbean island pan-handlers who offer to braid your hair. read more

These are some friendly dudes and had me and my hottie accomplice outfitted with some sweet cruiser bikes for the day. They even set us up with some wooden baskets on the front of our bikes so we could ride in style. Cruiser bikes are definitely one of the easiest and funnest ways to get around Nantucket. The guys provided us with a bike trail map and recommended to us the best routes to get away from the circus-like Nantucket tourist traffic. We took the Cliff Trail to the Dionis Trail and ended up at beautiful Dionis Beach on the North side of the island and got a nice little workout in the process The bikes themselves weren't top of the line but they were well maintained and reliable. I'd recommend this place to friends and definitely come back for a cycle if I'm on Nantucket again. Although next time we're definitely trying a tandem bike. read more

In early July, I rented a bike from Nantucket Bike Shops to explore Nantucket during my first ever visit to the island. Luckily for me, I had a really helpful salesman named Joe give me advice on the best routes, and the best bike to fit my riding style. I visited the awesome Cisco Brewery under his recommendation, and then continued to explore the island further after that. Overall I would say that the customer service was VERY helpful; giving me an inside view on where to go and where not to go on the island. The prices were fair and I had no problem with my bike the entire time. Can't wait to come back and rent another bike next summer! Would recommend to all of my friends!! read more

Absolutely fantastic experience. Cheaper than Young's by 20%. I would discount the one one-star review -- anytime you're trying something new, let the store know. Riding a scooter is not riding a bike, so requires a 5-10 minute training session. Nicest folks on the island. We rented duo and single scooters for the three of us. I took my daughter on the duo and my wife, who had never been on a motorized two-wheeler, took the single. The proprietor gave my wife a lesson and stayed with us as we learned the ropes going around the block before letting us go off for the day. He suggested a route that took us away from the downtown cobblestones. He also gave us a few great ideas for touring. The equipment was well-maintained, and we had five sizes of helmets from which to choose. read more

Rented an adult bike with child tagalong connected as well as another adult bike. Bikes were in great condition. Gave us free baskets for both adult bikes plus helmet for our 5 year old riding the tagalong. Would highly recommend the attached tagalong bike if your child is not yet ready to ride on their own. (ours still uses training wheels at home but was fine on this one) Maps and recommendations were great. Riding bikes around the island was a wonderful way to explore the island without a car!! read more

Have rented from NBS for past 3 years. Always good, prompt, courteous service. Comfortable women's bikes with basket, helmet and lock included in price. They always give me the best price and are accommodating with grace period if bike is returned a tad late or picked up early. It's appreciated!! Plus, so convenient, being in town. Promised to write this review last summer, but never too late to say thank you! Thanks NBS - you are the best. read more

First thing we laid our eyes on when we got off the ferry to beautiful Nantucket was this bike shop. If it wasn't for this awesome gentleman who we approached and right away he greeted us and asked us if we need any assistance. He introduced us to a super 8 two person moped. We had another worker train us on the basics and five mins later we were cruisin'. The moped was dependable for all 24 hours and that can't be said for our buddy who rented one down the street. We will definitely be back, highly recommended! read more

Nantucket Bike Shop - Loved our super 8 two seater moped! - Bike Rentals Near Me - Nantucket, Massachusetts

Ever since my daughter was little(r) she has never walked away from there without the greatest smile..thank you guys! P.S. it gets buys sometimes, be patient. read more

We rented two bicycles from Nantucket Bike Shop and had a wonderful time riding all around Nantucket. We rented the bikes for a 24 hr period. The staff was friendly and courteous. They made sure the bikes were sized correctly. They even provided baskets free of charge. We used the free map they gave us to find the bike trails and towns we wanted to see. I like that they assured us that if we had any problems with the bike to call them and they would come and take care of the issue. They even made sure we knew where to find their telephone number. Of course, we had no issues so we didn't need to call them. I also liked how quick it was to get on the road. Our time on Nantucket was short so I didn't want to spend time waiting in lines. The drop off was just as speedy. Thanks Nantucket Bike Shop for providing comfortable easy to ride bikes! read more

We rented bikes here on Wednesday of this week. Our family are avid cyclists and understand what we are looking for. The quality of the rental cycles was mediocre at best and the service was POOR!!! Chain came off immediately as I see another person had same issue. My wife's bike wouldn't change into the highest sprocket so she was left pedaling from middle sprocket. Again, the cycles were in mediocre condition and all the employees wanted to do was get the folks through the lines and out the door. STAY AWAY FROM NANTUCKET BICYCLES. LKS L. Has poor review from this week also. Heed our advice ALL. If I could give them 0 stars I would read more

Rented bikes for 5 days, 2 bikes broke (chain slipped off). Shifter was broken on replacement bike and couldn't change gears. On top of it, service employee took key to original bike, so we had to wait a half hour for another employee to bike over and unlock it. We noticed that almost every other bike rental on island was from Young's - and now we know why. Don't waste your time at Nantucket Bike Shop. read more

We rented 3 double scooters for my family of six. The guy who got us set-up, Joe and the trainer were helpful and patient. After that, it was downhill as far as service. We had an issue with the key on the road, and the customer service person was completely rude on the phone. Even though my issue could have been simple and because of my inexperience with mopeds, we couldn't figure out the issue, he made me feel like an idiot and I was inconveniencing him from doing his job. And the people taking care of the returns were very, very rude. They were trying to rush us in getting our stuff out of the mopeds and we weren't even late. They were telling us that our items shouldn't be in the storage cases, even while we were taking them out. I would not rent from these rude people next time. read more

So polite. friendly, and kind. We were even a bit late and they didn't charge us extra. We got a flat in the middle of nowhere, called them, and within 30 minutes were on our way with a new bike that they swapped. We had a fun time on the tandem. read more

We did not rent here, instead we called for an emergency repair on our son's bike while on the island for a week. Not only were they the only bike shop in town to offer repair services, they did it for free. read more

***********Worst customer service experience ...beware of them they are fraud ********** We had a good Nantucket experience but all Nantucket experience become frustrating & annoying because of extra money charged by this shop & overall service. Even though it was mistake done by them, they are not ready to understand the situation. Also the service was so bad, I did follow up with this guys on phone, email and fb too but I didn't got any response. Finally today manager "Joe" able to talk to me and he said I am not returning your amount, I am closing for the season. He don;t have our contract but he is not returning my amount. I am totally frustrated because I paid for the service which I did't got and the customer service which I experience is annoying. I never write review but this time I thought let me aware others from wasting their energy & money... Giving 1 rating only for Nantucket read more