I stopped by Morong Falmouth needing help with my new car--specifically to make myself the primary…read moreuser on the included phone app. Corporate customer service had been helpful and directed me to the dealership for assistance. When I got there, the guy I spoke to was rude and dismissive. He told me he couldn't help and to "come back later," without an attempt or explenation. I called Audi customer support again--and they fixed the issue over the phone before I even left the parking lot. Totally useless experience at this dealership. Go somewhere else if you expect basic help or respect.

Eric and Miah were excellent and helped me buy a truck. Seems like a fun place to work. Overall a…read moregreat experience. JD

1/6/26 Went in just for an annual inspection and…read moreThey washed the salt off my car! Incredible!

We bought TWO IONIC 5's electric vehicles in May 2025. We contacted several dealerships - Maine,…read more(Rowe), Virginia and Florida. We found our vehicles in Florida (tho I do owe them a review as well). If Maine had the vehicles we would have bought them from Rowe. They did not. We did deal with a salesman at Rowe and he was very helpful and went out of his way to try and accommodate us. Unfortunately it did not work out. On October 30 I encountered a problem when leaving my Dr. office in Portsmouth NH to travel home to Maine. Upon entering my car I had all kinds of flashing warnings about my breaks.(My car has 3400 miles on it). NONE OF MY SAFETY SENSORS WERE WORKING AND I HAD NO IDEA WHETHER OR NOT MY BREAKS WORKED. I called HYUNDI and was told to take it to ROWE (my service destination) once I got back to Maine. She assured me they were open till 5 or 6 pm (I can't remember) - She also told me I could "drive the car" in spite of all the warnings about the breaks. So off I go to Rowe (a 45 mile drive with flashing warnings about my breaks). I have NEVER USED ROWE service nor had I been to the dealership in past - In past, I have used BMW in Westbrook (awesome BMW) and Lexis (again exceeded service expectations in years past). I enter the service area having never been there - (a bit bewildered) I might add as I was not sure while traveling 45 miles whether or not my car with malfunction or cease all together. I walked into the service area where there are 2 women seated one behind the other. I tell the woman that I was told to bring my vehicle right in to the service as the breaks are malfunctioning. I was greeted with "WHO TOLD YOU THAT"' To which I responded I did not know the name. Then I was told "WELL I DON'T KNOW WHO TOLD YOU THAT BECAUSE WE ARE BOOKED OUT TILL NOVEMBER 20TH! There was NO OUNCE OF TAKING CARE OF YOUR CUSTOMER EXHIBITED HERE - AT ALL! She then informed me to go to the OIL AND LUBE DEPARTMENT. Which made NO sense to me but ok and I had to ask her twice to point it out to me as I had never been there before. So I drive up to the OIL and LUBE people and was greeted by another woman - who was at least KIND and had experience dealing with the public in a compassionate manner. She scheduled my apt 3 weeks out. She also tells me the car is ok to drive. I left ROWE HYUNDAI befuddled and VOWING I will NEVER DO BUSINESS WITH THEM AGAIN. On Friday 10/31 I contacted McFARLAND HYUNDI in North Hampton NH. They could get me in the following Monday. Being told my car was drivable I found the breaks FUNGABLE.... rather sticky. NO SAFETY CAMERAS ZIP NADDA NOTHING. (Did I mention I am a Senior?) So I contact Hyundai's national towing service and they will ONLY TOW ME TO ROWE. UNACCEPTABLE. The charge to tow me to NH was in excess of $500. So let the car sit in ROWE parking lot for 3-4 weeks (RENT A CAR) or drive to NH. I drove to NH... they had to order a part - we are presently waiting for that part and my car would be ready this week. There service area treated me RESPECTFULLY, they accommodated my needs and they even GAVE ME A LOANER CAR FOR THE WEEK. NEEDLESS TO SAY I HAVE NOW TAGGED THAT DEALERSHIP AS MY PREFERRED DEALER. I WILL NEVER SET FOOT IN ROWE FOR SERVICE, I WILL NEVER BUY A CAR FROM THEM SINCE THEY CANNOT SERVICE THEIR VEHICLES. AND THEY ALSO NEED TO TRAIN THEIR CUSTOMER CARE FOLK (IN THE SERVICE DEPARTMENT) I have managed and run customer care centers over 30 years - AAA, a start up company, hospitals, banks etc. I have also trained reps for customer care. I have no tolerance for folks sitting on the other side of service desk GIVING ATTITUDE TO CUSTOMERS. My car was purchased for the safety features and quality. My car PRESENTLY has 3400 miles on it! We buy new cars because we value safety & we are seniors. We like electric. BUT I will go back to BMW, Toyota or some other brand that seems to place value on not only selling to their customers but also servicing their customer vehicles. (and oh btw HYUNDAI enough already with the coffee break notifications. . . its DISTRACTING AND MEANINGLESS! My car sat for 2 months while I was in Europe and the first time driving it from South Portland to Arundel I received 7 SEVEN NOTIFICATIONS TO TAKE A COFFEE BREAK) Enough!!

Wanted just to look at some cars to see what we liked, but all the doors of the vehicles were…read morelocked, we just wanted to look inside. one car had the key in the door so we opened it and the alarms went off. Salesman came out we said we just wanted to look inside I asked if he could open it for us to take a look he said no he couldn't without the alarms going off, he said too many thefts, come on guy we just want to look inside he standing right beside us, so we said to hell with it and left. Why would I buy a car $30,000 + without checking it out, and no I don't want to go inside and for you to check our finances without finding a car we like first, besides we were thinking about paying most of it with cash. Sorry buddy you lost a sale, never going back

Buyer Beware: My Subaru Outback is a lease through Pape Subaru. The factory tires have only lasted…read more23k miles. I had my car serviced and tires rotated at the appropriate times by a reputable local Subaru shop whom I trust completely. Most of my driving is in town. Subaru was willing to cover the cost of 2 of my tires but not all 4 (which seems to suggest Pape Subaru also feels the tires are substandard) I feel Subaru is putting substandard tires on out of the factory so please be aware of this when purchasing a new vehicle from Pape Subaru. The service department recommended a middle of the road Yokohama tire with a life expectancy of 30-50k. You would think this would be the standard tire to begin with. It's a bummer because I am now putting the same substandard tires on my car because in 9 months I will be done with my lease.

Recently purchased a used vehicle for my wife and one of the rims were pretty messed up. My amazing…read moresales guy got the manager to pay for it to be fixed. At first I had my reservations, thinking it should be replaced! However, Paragon proved me wrong, the wheel came out great! It looks brand new. I cannot speak to value (as I did not pay for it), but the service was easy, just dropped the car off and picked it up the next day. I will recommend.

Had a bunch of rim straightened for two MB's I own. I dropped off on Sunday after hours and one of…read morethe shop gentlemen was there and helped me with drop off and key deposit. Service was great. Work was impeccable! these folks are awesome! True professionals of the trade. Highly recommended! Thank you so much! Bryce

Do not buy a car from here, ESPECIALLY if you are dealing with an incompetent sales person named…read moreHeather. I purchased a car here in 2025, I live in California and I bought this car out of state and had it shipped to me. When I originally called and explained all of this, Heather told me that she's going to be very thorough and as transparent as possible with the condition of the car. She sent me a couple of videos that weren't that great of quality and when I asked for follow up pictures on certain things wrong with the car she assured me it was no big deal and sent me blurry photos to make it look like there was nothing there. I wanted a very specific car and there were very few available in the country at the time which is why I went with this dealership and ended up purchasing the car and shipping it to California. During this whole process, Heather told me that I needed every single paper notarized since I am out of state so I made an appointment at a notary and was about to pay $15 per signature (there were lots of forms so it would have cost me hundreds of dollars). A few days later the finance department called me and asked me why I haven't sent back the papers yet and I had to let them know that it's because I was waiting for my notary appointment. Gail was very surprised to hear that and said that I don't need to have any of the forms notarized... I am very grateful for that call because she saved me a ton of time and money. Heather then told me that I needed to put a $500 deposit in order to reserve the car which would go towards the final cost of what I'm paying for the vehicle. When I receive the paperwork I noticed that the $500 deposit was not applied anywhere. When I asked about it, Heather tried to tell me that I did not make any deposit and they were holding the car for me as a courtesy... Luckily I had the receipt and sent it to her, that is when she refunded me my $500 and didn't even apologize for the error. Unfortunately, it doesn't end there. When I got the car there were a lot of dents, marks, and scratches on the car that were not disclosed to me prior to purchase. On top of that, Heather sold me a car with failing tires that had chunks of the tires missing... I expressed my concern with the fact that they were trying to sell me a car with tire tread that was bordering on "yellow" (which is not a safe standard for tires) and asked if it's possible to get replacement tires, Heather assured me that even though they are on the low end of the "green" for tire tread, they are still acceptable to drive and will last me over 10,000 miles. A tire specialist in San Francisco told me these tires were failing, not wearing down since it's abnormal for chunks of tires to just fall off the tire. In the end, it sounds like Heather was just taking advantage of the fact that I am an out of state customer who wouldn't be able to see the car in person before purchasing. Very disappointing and shows how untrustworthy she is. Avoid if you can!

The worst management and service dept. They do not stand by the warranty or cars. Do NOT recommend…read more They are awful customer service.

Absolutely awful service. Called to get some assistance with my warrantied 2018 Alfa and they said…read moreand I quote "take it somewhere else I want nothing to do with it." Glad to know when you need help there are people like the service manager here to tell you to go screw.

Great people, great customer service. Thanks Carmen and Caleb for all the help!!read more

Great personalized service, and they aren't out to take all your money. They are honest and fix…read morewhat needs to be fixed.

Great service from a very knowledgeable service team! I had a relative visiting from out of town…read moreand their vehicle was losing power, jerking, and had multiple dash lights come on. Not only was Andy able to shift his schedule around to get their vehicle into the shop and diagnose the next morning he was able fix the problem the same day too so they could continue on with their trip! Very reasonable prices too! Several months prior they were able to fix my wife's vehicle correctly the first time which had previously been to two other shops for the same issue. Thanks Bulldog Auto!

Love the service and love the employees they are awesome and make sure the job gets done and done…read moreright I highly recommend them

My husband and I have been using Past and Present for several years on our trucks. Whether its an…read moreinspection, issue, or need. Past and Present always takes good care of our vehicles and provides prompt service that works within our schedules. They will also ask about your budget for extensive repairs and will work with you! Have been very pleased!