Has acess to a tow truck - with reasonable rates…read more Prompt with call backs. Accurate with diagnostic skillset.

This place is FANTASTIC! My daughter and I had just returned from a 18 hour day of travel to a…read moreflat tire at O'Hare and we live in Wisconsin. It was almost 5:00 on a Friday. The first place I called (less than a mile away) would charge $150 to put our spare on. Via the reviews we call Castro Auto who said they could help us. Not only did they help us well past 5:00 on a Friday - they charged a reason price, checked the rest of our tires and filled up the spare (it was flat too!). We are SOOOOOO thankful and wish we could do more to tell you how wonderful Castro Automotive is!!

Great repair service offering quality service at reasonable prices. Mike More Mikes services a…read morewide variety of vehicles. Knowledgeable managers provide a thorough explanation of the recommended repairs along with any alternative options. I've also seen them work with customers on financing arrangements to help fit needed repairs into their budget. Highly recommend bringing your car or truck to Mike's.

i wish i could do half a star. They left one of my tires loose. UNACCEPTABLE! Terrible service and…read morequality . The service requested was very poor.

The car was in a horrific state after being flooded during the storm…read more The customer service was just excellent. I had my car detailed after flooding from a recent storm. The job was not perfect but they did a good job with cleaning for the pricey detailing they charged me. The water continued flowing in even after the detailing. Pretty much everything was moved around and not put back in place. The steering wheel, the cup holder, the rearview mirrors. Initially when I turned my car on I got an red screen of death, but fortunately, after I adjusted the steering wheel back in position, it cleared off and got back to normal. My driving glasses disappeared, some items were broken in the process of cleaning. They threw away my wet towels that I was using to clean out the water and some other items which I wasn't too pleased with. It could have been put in a plastic bag instead of taking the liberty to throw away. The garage wasn't exactly near me in the 60626 neighborhood which was a hassle to get to and back. Many of the causes were obviously from the water flooding. Either way, it was cleaned enough to at least get me dried out from the flooding. In the long run I've been happy to be in a clean car.

I brought my 2018 Volkswagen Passat here after an intermittent EPC light came on. I trusted Mike to…read moredo a simple diagnostic scan, and to check my brakes. What I got was something different than what I was told. This was an attempt to scam me with unauthorized repairs. During the first call from Mike, he claimed it was a fuel injector harness. During the second call, he asked me to look at the email he sent me. He did not verbalize to me what was inspected and what he needs to do. I am to be asked before any repairs are made. I was called "sweetie" by Mike a number of times, a no-no in a male dominated industry. He gave conflicting stories about the battery not working, even though I drove the car in and had no prior issues, and told me he had to replace the battery. I debated with Mike about that because that was not true. He did not discuss the fuel injector harness, after that. The invoice stated that the battery was changed, the car was test-driven, and the issue was resolved, seemingly, along with other repairs that he claimed verbally and on the invoice were completed. He claimed he changed a bulb for the left lower beam that I had not asked him to check or replace. Mike said he thought I was a "nice lady" and decreased my bill. He said they put on the invoice that the repairs are made even though they haven't done the work. I confronted him over the phone demanding that he NOT do any more repairs on my car after figuring out what was going on. His stories conflicted again when he said he did not do any work on the car and denied what he told me from our second conversation. He asked me to pick up my car and said he did not want my money, after I told him that I would only be charged for the diagnostic fee, everything else he did was on him. Mike thought I was an easy target. He told me the car would be finished the following Monday because he attempted to get me to agree for him to do the work by showing me the invoice that says the work was completed, without telling me what he inspected and what he needed to do. He did not verbalize what the diagnostic results were or tell me about my back brakes. The invoice was his so-called legal stance to say I gave permission. The diagnostics and what needs to be done should have been on the invoice, not that the repairs were made so he could actually do them later, which is why he decreased the bill for the repairs. I have both copies. Had I not said anything, he would have made the repairs, but the EPC light was not discussed. After leaving the shop, the EPC light returned, so he was only going to make repairs for other things I did not consent to and charge me without repairing the fuel injector harness he claimed was the issue. The codes were cleared, and I found that out by taking my vehicle to a reputable auto repair shop the same day who did not charge for a diagnostic fee and disclosed that the codes were cleared. I have to continue to drive the car until the EPC light returns for them to clearly diagnose the problem. I left a voicemail at the shop and emailed the manager, Shadi Qawaati and did not receive a call back or a response to my email. I cannot make this up and I do not have to lie. This was a scam because I am of the opposite sex. Thank you Gateway for allowing me to see the hidden craftiness of shady men who operate in this industry against innocent people, especially women. I researched the issues with my vehicle and that is why I was able to spot this as a scam. Women beware.

Had a good experience at Robinson's! I had a minor incident that caused a bent strut so my wheels…read morewere bent and my car wouldn't drive in a straight line but they fixed everything and got my car driving smoothly again. Best part was the fact that they serviced my car within a week! Troy was helpful and friendly throughout the whole process and they even applied my AAA discount. The price was fair for the work they did so I felt like I got good value for my money. Thanks again team!

I took my car there to get my alternator fixed and very reasonably priced and offered such great…read moreservice and very friendly. My husband took his car there to get battery changed and again offer great service and pricing. Never will we go anywhere else.

I brought my car to Pep Boys on Kirk Rd in Aurora because the ABS light was on and I paid $162.90…read morefor a diagnostic. I was told the problem was the passenger-side wheel hub assembly and that replacing it would resolve the ABS issue. I declined the repair. I then had the wheel hub assembly replaced by another shop. They cleared the ABS codes, but the exact same code returned. The second shop determined that the right-front ABS wheel speed sensor is the actual cause of the problem. When I contacted Pep Boys, I was told there could have been more than one issue, including the sensor. However, that possibility was never explained to me during the original diagnosis. I was only told the wheel hub needed to be replaced to fix the problem. I understand the wheel hub may have had some wear, but I paid for a diagnostic to identify all cause of my ABS warning light. Replacing the recommended part did not resolve the issue, and Pep Boys has refused to refund the diagnostic fee or offer any assistance. I left disappointed because I expected the diagnostic to accurately identify the source of my ABS problem or, at the very least, for the company to tell me all possible causes for the light to be on. I was only given the expensive repair option. I submitted a claim and it was closed by the district manager without telling me. Very unprofessional.

Ron did a GREAT job of communicating with me. He had to order the tires, they were in by early…read morethat afternoon. I got there at 2:30 and was out the door by 3:30. The mechanic, a young guy, did a fast job and did it correctly! Thanks Pep Boys!

Everyone was so pleasant and it was easy to make an appointment. They completed my alignment in the…read moretime Specified. I would recommend!

If I could give this business more than 5 stars I would. I fully expected and was prepared for a…read more$1K or more bill for my E-150. I drove out with under $200.00. They have earned my future business. I am a small business owner and fully support McLean auto Repair. They are truly no pressure, honest and fair priced. I highly recommend them! Thank you McLean Auto Repair.