If I could, I'd give it no stars I would, I went in tonight and there was a lady working, I forgot…read moreher name (she was Mexican I believe with long hair, a face that says I hate my job and life) but she closed with a very very helpful coworker (older man) anyways, I needed a headlight for two different cars. I had assumed I could go in with just the make and model and year of the car and they could help find the part... WRONG!!! She demanded I give the license plate number refusing to even search by the make model year, saying that if I don't have the license plate she can't really help me, so I give her my plate since I know that one (not the other) and she claims I gave the wrong plate number (mind you my car was right outside and you could read it from the window) then she retyped it and says "good job that's correct" like I'm some little kid, then asked which light I need, I'll be honest I didn't know low Beam or high beam and I said the light just don't turn on, thinking that would narrow it down (again I've never changed headlights) anyways she then gets mad at me for not knowing and says "it's not that hard to know just turn your light on" again my light doesn't turn on, at that point I gave up and asked ChatGPT for help and within a minute I got the answers and was able to find the parts, when I went to the register the older gentleman was open so I went to him because I refused to get help from her again, and when I walked up he was super respectful, I asked if the light didn't fit could I return and he took the time to go out and remove my headlight, check the part number to confirm I was getting the correct one and then helped me replace the headlight and make sure it was working correctly, then proceeded to give me the part number to put in my glove box for future reference, he then went and checked to confirm the light I was getting for the second car was correct and when i mentioned I didn't have the plate number he said it didn't matter I just needed to know the make, within 4 clicks on his computer he was able to confirm the part was correct. I was extremely disappointed going in tonight being disrespected and to be honest felt like I was made to feel stupid for not knowing the parts numbers I needed and the plate numbers for a car. But when the older gentleman helped it made the visit a little better, I wish I got his name because he was absolutely amazing and respectful and I wish I got her name because I highly recommend NOT going in when she is working and to go to another location, if I was able to I would have left instantly.

Today had my oil changed and was told need headlight and brake light replaced (cost over $100) said…read morenot today !! Went to O'reillys inKirkland. Young man did it in quick. Surprised he wouldn't take any money for his service. Very impressed...Will definitely go back when need arises. Thank you..,

Tried to sell me an Acura which had no factory warranty. i asked twice (in email and text) and was…read moreconfirmed both times that it comes with 4+ years of factory warranty. yet, when i inquired with Acura and was told the opposite, they quickly backtracked. not even an apology for misinformation.

I'm really impressed by the Quick Lube service at Lee Johnson Mazda. I showed up at 7:50 AM on a…read moreThursday morning with no appointment required. The oil change in my car was done within 30 minutes. I appreciated that the process of reviewing vehicle condition and items that might require maintenance was automated. It's not the cheapest way to get an oil change, but I appreciated the speed and efficiency of the process that they have set up

I recently purchased a Lexus and took it to Lexus of Bellevue for service. Juan Pablo Salazar is…read morethe BEST Service Consultant I've worked with. He's extremely knowledgeable and gave me many tips on how to avoid costly repairs/service. I will caution everyone that their AI-generated person that answers the Service Dept. calls is a pain! I hate it and I spoke with other customers that feel the same way. Why can't a "REAL" person help with scheduling service appointments?

I stopped by Lexus of Bellevue during the Lexus December to Remember sales event after seeing a car…read moreonline that I wanted to test drive. I had already done my homework and knew exactly what I wanted, the features that mattered, and the price range that made sense. I was not there to waste anyone's time, and I appreciated that they were not looking to waste mine either. Their one person one price approach creates a very straightforward and customer focused experience without any haggling or being passed around. Eric reached out to me right away after my online inquiry and gave me a call so we could set up a time for me to come in. Meeting him in person confirmed how great he is to work with. He is friendly, knowledgeable, and genuinely invested in helping customers find the right fit. The car I test drove was nice, but it was missing a few must have features. Since I have had a long relationship with O'Brien Auto Group, I asked if they could locate a similar model in a different color. They found one, but it still did not have everything I was looking for. I was getting ready to wrap up when Eric suggested we take a look at the vehicles that were currently being shipped from Japan. Sedans are not in high demand these days, so only a few were coming in. Four total. Two had already been claimed. Out of the remaining two, one had every feature I wanted. That was the moment I knew it was the right choice. I asked how much I could put on a credit card because earning points is always a priority. I placed the deposit and waited for the car to arrive from the port. Once it arrived, the dealership handled everything including detailing, preparation, and paperwork. The signing process was quick, easy, and completely seamless. A huge thank you to Eric N, Andy, and the entire Lexus of Bellevue and O'Brien Auto Group team for helping me secure one of the last Lexus IS 350 F SPORT AWD Gen 3 models built and shipped from Japan in December 2025. I had been wanting a new car for a while. I hoped the next generation IS would go hybrid, but the redesign was not for me. I have always preferred the final generation of this model, and I am grateful they were able to track down one of the last ones produced. This team consistently delivers an exceptional experience, and this purchase was no different.

During my routine oil change, I was told that I should replace my battery, so I came here to shop…read morefor the car battery. I first asked to test my battery to make sure that it's time to replace. There was only one guy working in the store. He kindly asked me to wait for him as he had to wait until all the customers leave the store so that he could leave the store. I felt sorry for him as there were quite a few customers in the store. I browsed the store around while waiting, and he kept apologizing for the inconvenience. He was very polite. Finally, all the customers were out, then he grabbed the tester and went to test my car. He tested the battery without staring engine first, and he found it in good condition. Then he asked me to start the engine to test the battery, which I did. The result also came out great. I told him that I had been told to replace the battery immediately. He said that my battery was still in good condition so no need to replace. When he was testing my battery, a few customers walked into the store. After testing, he apologized again that he had to rush into the store. I thanked him for his help. He saved my money!! I am not sure why the rating is so low here. I guess only one person just couldn't run the entire store to please every customer. The store is also clean and well-organized. I hope they can hire more people to work there. Otherwise, I am happy with the service, and I would like to come back again.

My father and I are regular customers because we live close to this location. We have purchased…read moreparts and tools here many times. Unfortunately, this was a very disappointing experience, and I won't be coming back. I bought a lug wrench on July 3. After trying it once, I realized it was the wrong size for my vehicle. I returned to the store on July 5 with my receipt to request a refund. The employee, Jay, refused the return because he said the tool had been used and pointed to the black marks inside the socket. He also told me, "Some customers use the tools and then return them." I felt uncomfortable because it sounded like he was implying that I was one of those customers. I found that comment unprofessional. The situation then escalated, and Jay called the police. The officer asked me to leave the store. I was shocked because I had only been trying to return a lug wrench that turned out to be the wrong size. Based on my experience, I was very disappointed with the customer service. If you buy tools here, make sure you are certain they are the correct size before using them, because once they show signs of use, the store may refuse a return. Other small story about Jay, at the beginning, I didn't bring my invoice with me, I asked Jay to search it in there system and he pretended he couldn't find it, so I asked my husband back to home to find it, then an old guy came out and find the invoice just like one minute. But my husband already back to home and find the invoice. Jay is a very rude and drama employee, leave him alone.

I took my car into Kirkland Autoworks and had an amazing experience. My car was serviced when the…read moreair conditioning went out. All it needed was a charge and a small leak repaired. I paid $251 and was out the door in 2 hours. I appreciate the quality and value the shop provided as well as the honesty on what my vehicle needed and wasn't charged for something it didn't. I'll be bringing all our vehicles in for service. Thank you! Julie

Asked for a quote for a service using email several times. The unidentified person using the…read moregeneric shop name in the email was given the make, model and year of the vehicle but kept insisting he needed the VIN number and license number in order to give a quote. I cut off the conversation after being messed with long enough. Never got what I needed in order to determine if I wanted them to work on my vehicle. No one else said they needed this information in order to give a quote. Their loss.

I took a Subaru Forester Touring in for a pre‑purchase inspection, and my service advisor was Gabby…read moreFrogget. She was exceptionally friendly, efficient, and professional. She even arranged complimentary Lyft rides both ways so I didn't have to wait several hours while the inspection was being completed - a thoughtful and unexpected gesture. The inspection report was shared with me through a web link, allowing me to clearly see what work the vehicle needed. There was absolutely no upselling. I highly recommend Gabby; she is one of the best service advisors I've dealt with in my life.

I went to Michaels Subaru to test drive the Crosstrek Hybrid Limited. I had done some research and…read moredecided this was the car I wanted. I went in to test drive to see if I really liked it. Jhamal was my sales agent and he was fantastic from the word go. He was low (no) pressure. He showed me the car I wanted to see, let me drive it, and answered all my questions. He was very personable, funny, and knew the product. I bought the car a couple days later and am very happy with it. I would recommend Jhamal to anyone. Look him up and go see him!

I had a very negative experience renting a truck through this location operating as Jim's…read moreAutomotive (U-Haul dealer). First, be aware: although this is an automotive business, they also act as a U-Haul rental location from the same address. My issue is specifically with the truck rental service. At the time of rental, I was clearly told that I did NOT need to refill the gas and could just return the truck. I asked multiple times to confirm this, and another person with me (listed driver Muhammet Emin Bilgin) understood the same. Later, I was charged for fuel anyway. I was also advised that returning the truck to the same location would be cheaper than dropping it off in Kent. That turned out to be misleading, since I was charged for both mileage and fuel. I returned the truck within about 5 hours on a Saturday, yet I was charged for an additional day because the business was closed Sunday. That makes no sense and should not be the customer's responsibility. When I tried to resolve the issue, I spoke directly with the owner, which made the situation even more disappointing. Instead of helping, he repeatedly interrupted me, would not let me explain, and accused me of being rude while cutting me off during the call. They may try to separate themselves by saying this is a different business (U-Haul vs. Jim's Automotive), but the service is provided at the same location, by the same people. As a customer, that distinction is meaningless. Overall, I feel misled and overcharged. I strongly recommend that people avoid renting trucks from this location and go through a corporate location instead.

I have been going to Jim's for 5 years now with my Kia and my Subaru. As a single mom I always felt…read morethey were a trustworthy and reasonable family-owned business. I need to keep my cars safe and in good shape for my kids and I to drive but needless to say I'm on a budget. This week I took my KIA in and found out the business was sold. WOW! It is even better than before. Great online scheduling with text and email confirmation. Electronic report on what they checked on my car, reasonable cost and Sam the technician was super friendly and accommodating. I felt good about going here before, but I feel great about it now. A+

We recently returned to the area after being out of state for three years. During that time, our…read moreprior AAA approved shop had been bought out. So when I saw this shop on our way to and from work I was excited. Shop always looked neat and clean. :) Booking the appointment with Blake was seamless and quick. Brought the car in and Mel did a really thorough job of making sure he understood why we were bringing in the vehicle (there was a list!). Shop was very clean and well kept. Mike called us around noon and explained everything. Very professional, unassuming, and candid. I appreciated that he took the time to explain what was done, what needed to be done based on specific issues that were found, and addressed the items they could not diagnose. He even went so far as to explain how issues are diagnosed and that nothing had come up for one of our concerns. Everyone we encountered was friendly, knowledgeable and candid. They called when they said they would as well. So we were always well informed. Will be back!

I've used AA Auto for more than 20 years. A neighbor suggested that I would get better service…read morethere than with the dealer. My Honda is more than 30 years old and runs like new. They have saved me so much through the years and I trust AA to always provide professional and trustworthy service. The people there are the best!! Redmond is so lucky to have AA Auto. Barbara L