During my routine oil change, I was told that I should replace my battery, so I came here to shop for the car battery. I first asked to test my battery to make sure that it's time to replace. There was only one guy working in the store. He kindly asked me to wait for him as he had to wait until all the customers leave the store so that he could leave the store. I felt sorry for him as there were quite a few customers in the store. I browsed the store around while waiting, and he kept apologizing for the inconvenience. He was very polite. Finally, all the customers were out, then he grabbed the tester and went to test my car. He tested the battery without staring engine first, and he found it in good condition. Then he asked me to start the engine to test the battery, which I did. The result also came out great. I told him that I had been told to replace the battery immediately. He said that my battery was still in good condition so no need to replace. When he was testing my battery, a few customers walked into the store. After testing, he apologized again that he had to rush into the store. I thanked him for his help. He saved my money!! I am not sure why the rating is so low here. I guess only one person just couldn't run the entire store to please every customer. The store is also clean and well-organized. I hope they can hire more people to work there. Otherwise, I am happy with the service, and I would like to come back again. read more

O'Reilly Auto Parts - Battery center - Auto Parts & Supplies Near Me - Bellevue, Washington

Jordan was amazing. He helped show me where I needed to change the headlight and also help me plug in a few loose lights as well. They are always very helpful and I don't know what I would do without them!! read more

I had a terrible experience at O'Reilly Auto Parts at 15303 SE 37th St, Bellevue, WA 98006 that I feel compelled to share. I went in to purchase a new battery for my car and was "helped" by two knuckleheads who assured me they were giving me the correct battery. Unfortunately, their incompetence led to a disaster. Not only did they sell me the wrong battery, but installing it caused significant damage to my vehicle, amounting to $1200 in repair costs. The car essentially blew every fuse when It was installed, leaving me facing an enormous repair bill. When I returned to the store to explain the situation, the staff were unhelpful and dismissive. The company refused to take responsibility for their mistake, leaving me to cover all the expenses out of pocket. I am extremely disappointed with the service at O'Reilly's as well as the LACK OF PROFESSIONALISM AND ABSENT COMMUNICATION EFFICIENCY FROM THE REGIONAL DIRECTOR, Ulises Reyes. Due to the lack of accountability from the staff I will never shop here again and urge others to be cautious when dealing with this store. If you value your vehicle and your wallet, go somewhere else! read more

Went in to buy a bulb and I could tell the worker just didn't feel to be bothered to handle the register. When buying my bulb he picked it up and threw it back towards me. No receipt. Nice attitude buddy. read more

Leon was awesome. Went above and beyond to help me out. Made it a great experience, won't be going anywhere else.

When I need new wiper blades I always go to O'Reillys for them. They do all the work. They look up the correct info for the blades that match my car along with several price points and I select the ones I want. Then they follow me to my car and install them in seconds and I'm done with absolutely no hassle. I am usually in and out and driving away with my new wiper blades within 20 minutes. They are so helpful and efficient I just love them and you might also. read more

Workers here are very nice! They will help you as much as they can and offer lots of advice to you. The workers here take the time to make sure you're fully satisfied! They helped me change my spark plugs, check my engine light, replace signal lights, and map lights as well! They offer Lots of advice on seafoaming, HID, oil changes, painting rims, painting calipers, LED bulbs, and much more! I always come here For any auto parts and advice on my vehicle and they've never let me down! I highly recommend Oreillys! read more

O'Reilly Auto Parts - Ignition coils covered in oil and they advised me to change my valve gasket cover and they also walked me through the procedure. - Auto Parts & Supplies Near Me - Bellevue, Washington

Called to see if they had a harmonic balancer in stock. They did not but could have one delivered by 1 pm same day. Perfect since I work less than 3 mins away. Sent a friend in to pick it up so I can just head to the garage right after work. Lo and behold the part wasn't there. Why? The delivery guy took it the Issaquah O'Reilly. I was extremely annoyed but the lady said she would drive out there herself and pick it up and it would be there by 3 (the time I got off work). Fine. Annoying but fine. Called right before I got off work and, yes indeed, it was there. Uber up there, run in to grab it, and they tell me they have it but it's dented so they have a guy running back to Issaquah to get another one. Wait. What? So now I have to let the Uber driver go and wait around for 30 to 45 minutes? Really? I was pissed! No apology, no offer to appease the customer except make me wait longer. Here's the thing, if they had bothered to check the part before leaving Issaquah, it'd be a whole different review. Okay great they didn't. So, I'm unhappy because they never bothered to check it, wasted my time, and didn't apologize for their mistake. The only reason they're even getting 2 stars is because the last time I was in, I bought windshield wipers and the guy who installed them was extremely nice and the lady I talked to about the balanced was super nice as well. read more

Joe helped me test my battery and replace it with a new one. Joe has probably done this a bunch of times, but my old van was a real pain in the ass to get the terminals off of cause of the corrosion, either way Joe stuck it out and grabbed some extra tools to get the job done and help me get on the road , this all happened at the beginning of a cross country trip so his calm manner and professionalism helped greatly! Can't say much for the rest of the store but get this man a raise he truly cares and does great work, heck while you're at it give him a promotion, a new car, and a fancy chair to sit in, he was super helpful and a nice dude! read more

I prefer this location to the Factoria one. Staff is more helpful and friendly. Store has more of a selection. Anytime I purchase parts always compare that they are a match before even attempting to instal. That way there is mo issues when returning. read more

These people are life savers. When your check engine light comes on 5 days before you have an appointment for an expensive tuneup, it can be pretty daunting. I didn't have any spare time to move the appointment up even if my car needed it. So, I came to O'Reilly for a free error code diagnosis. Turns out the issue was the same thing that I'm already getting fixed this weekend, and that the check engine light decided to turn on just for fun. What a drama queen of a car! Problem solved! Thanks O'Reilly! read more

Your pretty typical O'Reilly. This one is significantly smaller than others I've been to and their stock reflects the fact. I went in looking for a pair of windshield wipers. They had a good selection of usual brands (Rain-X, Bosch, etc.). The wipers I chose, Rain-X Latitude, unfortunately didn't work well on my car, but returning them to the store was very easy, if not a bit time consuming since they use a slightly antiquated computer/receipt system. While in line, I saw another cashier helping a gentleman to replace his brake pads. He gave him some good advice on pushing the brake calipers back into place and warned him about introducing air into the system. He didn't push him on expensive pads and actually sold him the cheaper pads. So, good on him for not being a pushy salesman. read more

A little smaller than your average car-parts store, but it gets the job done for most parts. This O'Reilly's is conveniently located right off of I-90 and the staff is friendly and helpful in the typical manner of supply store clerks. They seemed willing to get a little involved in customers vehicles if they needed the help. I came in to buy a headlight and the guy at the desk tried to sell me light bulb grease. Apparently it wasn't a joke. He didn't even know where it was applied. Maybe he liked his job a little too much. read more

My first visit to O'Reilly's in 2011 was great. I had a lovely old gentleman who sold me some windshield wipers and even helped me install them. It was a fantastic experience and why I decided to return to O'Reilly's to replace my car battery. A young 20 something guy sold me a battery based on my car model and I asked him what tools I would need to install it and he said a 10mm socket. Alright, cool. Start working on removing the battery only to find I also needed a wrench. Annoying, but no big deal. A nice guy in the parking lot had a tool box in the back of his truck and he helped me take out my old battery. I get the new battery in and tighten it up and realize it's the wrong battery. Great =/ Go inside and told them they sold me the wrong one, he starts pointing fingers and saying someone else stocked it wrong, whatever whatever, and gives me the new battery and has the AUDACITY to complain to me about how annoying the corporate policy is to return batteries. Who screwed up here?! I just was handed a battery and was shooed off! As we are uninstalling the new battery, he asks me where all the plastic coverings are that go on it as per 'corporate policy'. Doesn't offer to help, even though this mess was their fault. Finally give the battery back and finish reinstalling the new one. I thank the wonderful good samaritan who helped me in the parking lot and dropped my old battery onto the counter expecting my $5 refund as per their current ad: http://www.oreillyauto.com/site/c/currentad/get.oap Get this. You only get $5 back if you DO NOT buy one of their batteries. That's right. They only pay you $5 for giving them a garbage battery, not giving them a profit by buying batteries. No, it doesn't it say it in the fine print anywhere on the ad. It's false advertising. Crappy service. Crappy knowledge. Crappy ads. Screw O'Reilly's. I'm never goin back. read more

I came in with a dead headlight and taillight and not only did they replace it for me they troubleshooted the taillight which wasn't responsive to the new light and it turns out it had another part that needed to be fixed! Now I can safely drive back onto the road! Thank you to Diana and her assistant manager for their care and concern! read more

I rushed in just before closing time to replace a headlamp that had just gone out. Not only did they take the time to help me find the right bulb (among SO many options!) but the manager even installed it for me! Excellent service! I would definitely shop here again. read more

Yesterday, a woman (wish I would have caught her name) helped me check that all my rear lights were working except the one I already had the bulb to fix. She was really nice and installed the bulb for me even though I didn't buy it that day (although it was from O'Reilly's). I really appreciated her customer service and willingness to help me out! read more

I called for bypass caps and even gave the part number, the obese guy said that he had to special order them and that no o Reillys had them in Stock at all... So then I called another nearby Bellevue o Reillys and they ended up having it in Stock... Terrible service, very lazy person I believe his name was Nathan. Don't bother asking for help from him, he won't be of assistance. read more

This is by far the best O'Reilly I have ever had the pleasure of shopping in. I know that sounds dramatic but it's true, I honestly look forward to going into this shop solely because of the very kind and extremely helpful staff! I have replaced the engine in my mustang twice in the past year (don't ask), and I always go out of my way to visit this location to get the help of their manager, Bill. He is very knowledgeable about cars and was so helpful and patient with me as I am still learning. He went out of his way to help me find a replacement for my intake manifold, giving me honestly some of the best customer service I have ever received, and I work in the hospitality industry! Thank you to Bill and the rest of the awesome crew at the BelRed O'Reilly for making my life easier and always brightening my day! read more

I was on crutches and not able walk much but I need replace my windshield wiper. Instead buy on Amazon I decide support brick and mortar store. associates asked my car make model year and assist me located pair of wipers. Couple days later when I place it its doesn't fit so I brought it back for return. I was told I need receipt for return which I never told at 1st place. I simply left the wipers at his counter. Very very poor customer service. What a shame such crappy store in this beautiful neighborhood. read more