Stopped at the new AutoZone at Estrella and Van Buren in Goodyear on my lunch break today. Had a…read morebattery issue when starting the car so wanted to make sure there were no problems. Martin and Jakobie were ROCKSTARS!!! They both jumped to help me in the extreme heat. They checked the battery and everything under the hood. Then they helped me find the correct size rivets that needed replacing under the hood. They did everything with a smile!! Highly recommend this shop and these two awesome gentlemen!!

I needed help with my vehicle so I stopped by AutoZone in Goodyear on yuma road and received the…read morebest customer service from an employee name Fabian. Thank you Fabian for all your help! Anna

I' have only had great experiences at this O'Reilly Auto Parts location every time I purchase parts…read morehere. Most recently, I ordered two OEM liftgate supports for my vehicle, and they arrived very quickly. When I went to pick them up, I asked the associate, Daniel G., how to install them. He explained that it was very simple and only required a flathead screwdriver to remove the old ones and snap the new ones into place. He even offered to install them for me, and it literally took about five minutes. My auto repair shop had told me it would take 30 minutes and cost $45, so I was really grateful for the help. Another time I came in with what I thought was an alternator or starter issue after receiving incorrect information from an auto repair shop nearby. Daniel let me know they had an OBD2 scanner available and helped check the codes on my car. The scan showed a battery code and not a starter code/ issue, which helped point me in the right direction. He also recommended that I purchase a good OBD2 scanner for future diagnostics and even told me where I could find one, even though they didn't have one available for sale. I really appreciated the honesty and transparency. Great service, knowledgeable staff, quality parts, and fair prices. Thank you, Daniel G.!

My husband's car broke down so we needed the right parts in a pinch. O'Reilly's helped us find it…read moreat a reasonable *commercial* shop rate, mind you. Quick and easy experience, looked him up in the system and that was that. As for the lady, I was fascinated by the variety of cool air freshener scents and shapes haha!

I was in the area for a wedding and needed wiper blades for my truck. I stopped in the store only…read moreto be extremely surprised by the price of Rain X wiper blades. $35 each!! I thought maybe it was just because of the area I was in. I grabbed them and jumped in line. Luckily for me, there was only one guy at the register and he was helping a guy with a special order. It was taking forever and I decided to leave. I went two blocks down the street to Walmart and found the exactly the same item for $ 9.97! I can see a bit of a mark up for being a dedicated auto parts store .... But three and a half times the price of Walmart??????? That's highway robbery!!!!! Pretty disappointed in this AutoZone!

When my battery died, they were so friendly and helpful. Installed free. Cost was reasonable. They…read moreexplained warranty on all my choices. And they were fast. I was out of there in no time.

Prices....especially since auto zone and O'Reilly are 80% remanufactured parts too. Why pay more?read more

They did not resolve the issue with my vehicle. I had to return multiple times regarding the check…read moreengine light, and ultimately another mechanic fixed the problem immediately.

Lance was a huge help to get me out of an automobile bind. He was very timely and efficient…read more Recommend his services to anyone.

They got everything done that i needed. Communication was very professional answered all my…read morequestions never gave me the runaround..

Rude and lack of solid customer service. . . teach your employees how to talk to be inviting. First…read moreand last time working with napa... wish i could give zero

Purchased parts for my vehicle - 2 parts were special order. Received the parts - they were the…read morewrong ones - returned for credit. The older sales rep in the store sucks - he is rude and has a very negative attitude.

Billy, You're a good man and I've been trying to reach you for a couple of months now with no…read moresuccess. I hope you still own the shop, but every time I call, I'm told you're unavailable or that you've been out due to an injury. I haven't visited your shop in about three years, and I noticed some new faces there, but I have serious concerns about the work done on my vehicle--specifically by Shane. I brought my car in for routine maintenance, including a new radiator, fuel pump, window regulator, and control arms, and paid $2,000 for the service. When I dropped off the car, the only steering issue was the need for an alignment and the bad control arm. However, when I picked it up, I immediately noticed several new problems DBC Malfunction Start-Off Assist Inactive DSC Malfunction Cruise Control Failure. These are all related to steering and stability--critical safety components on a high-performance 450bhp 335i. This turned my car into a dangerous liability. Concerned, I took the car to Arrowhead BMW, where they confirmed that parts were missing and fuses had been pulled--issues that were not present before bringing it to your shop. I personally handle most of my car's maintenance and only bring my vehicles in when major work is needed. I've trusted your shop for years and have always had good experiences in the past, as reflected in my previous Google review. When I picked up my car, Shane rushed out, citing a personal emergency, without giving me the courtesy of reviewing the work. When I returned the next day to address the issues, he dismissed my concerns, claiming an alignment would fix everything. This was completely false, which Arrowhead BMW later confirmed. Because of the damage caused, I had to pay $4,700 to repair what was improperly done. I have the proof and receipts to confirm that my vehicle was mishandled. I am reaching out once more in good faith, giving you one more week to respond before I pursue legal action. If I do not hear from you, I will be suing for damages beyond just the cost of repairs, as this situation put my life, my wife's, and my children's lives at risk. I am also deeply concerned that this may have been intentional or discriminatory in nature. Regardless, it was reckless, and I will not let it go unaddressed. I regret having to post this here, but I have exhausted other options. I look forward to your prompt response.

charged over 2k for a simple radiator and coolant fix and it seems as if they were stressing or…read moretrying to do it in a hurry and damaged a part

Gunnar and his crew are always awesome! They have been helping our family with car issues as simple…read moreas general maintenance and as complicated as diagnosing and rebuilding the top of the engine block. They are always upfront about what is happening and make sure to get consent before proceeding with any repairs after diagnosis. So far they haven't been wrong, and they've always given us a great price for the services received! I highly recommend this auto shop!

Love these guys. Their work is great and they went out of their way to make sure I didn't pay for…read morethings other places tried to sell me that I didn't actually need. One thing that made me confident was the fact that while my car was there, they had a Lotus race car that they were putting a new engine in. If the owner of that car trusts them to do a job like that, I feel comfortable letting them do maintenance on my super common Toyota.