I was recently treated very poorly by a belligerent female employee. I would take all your business…read moreelsewhere. I spend thousands of dollars each year on maintenance for my personal vehicles. From now on I'll take all my business to O'Reilleys or some place that doesn't treat its customers with absolute disrespect.

If they don't have it in stock or you don't need it today, just order it online…read more I recently ordered a part at the counter. It took a few days to come in and they charged me $22 for shipping. It turns out I could have had it shipped to my house for free from Napa.com. Long story short: 2 trips to the store and $22 wasted when I could have had the same part delivered to my door in the same amount of time had I ordered it from www.Napa.com. The folks behind the counter were nice enough so I rated them 2 stars.

I called the auto parts store Napa for a part. The sales person told me they have it in stock. I…read moreget to the store and the sales person says I'm sorry, but we don't have the part in stock my mistake. Well after traveling quite a distance I was a bit annoyed by that, then when I initially got to the store, I had to wait 15 to 20 minutes because he was in the back of the store stocking shelves while a delivery driver kept talking to me throughout my wait I would write there store poor Bel poor totally unsatisfactory customer service be aware Public

So yesterday I needed a critical part for my daughter's car. I searched the various parts stores…read moreonline, but none could get me the part faster than two days, except for NAPA Auto Parts. Their site said I could pick up the part at the nearest store today IN BOLD, so I prepaid and expected to get the part today. Good to go, right? I waited all day today for the email telling me the part had arrived, until 30 minutes before closing, then I went there. You guessed it, they didn't have the part. The clerks told me, "Yeah, sometimes the computer just says that." and "This happens pretty often. We've told corporate about this issue, but..." Now, this is a common part for a very common car, and they've had 24 hours. They know they have a problem, but continue to promise delivery times they can't make. That makes it intentional dishonesty in my book. If I wanted to wait two days I would have bought the part online, cheaper, and had it delivered to my door. Instead, I chose NAPA based on their lie. If you have to have a part to get a job done on a deadline, don't buy from NAPA. They have plenty of competition. J. Bee

The WORST customer service in my life with any auto parts store the award goes to this location! I…read moregive a NEGATIVE 10 Out Of 10!! The so called manager didn't try to help me at all! Other that tell me my battery was bad! I said yes I know that, that's why I'm here! She said she couldn't look up my purchase date and get me a new battery since it was still under the NAPA 18 mo guarantee! My bad battery ALSO has their Florissant location right on the battery and yet still said without my receipt she can't do anything! She was rude and condescending and after this experience I WILL NEVER GO BACK TO this location Just because of her rude ass! And if my manager talked to me the way she talks to her employees I would tell her to FUCK OFF and walk out!! My god she is the WORST!!

Yes!!! Thank you so much. Extremely kind and friendly. Dale the assistant manager and the coworker…read moretonight (I'm so sorry I didn't catch his name) were the best. We found out we were leaking antifreeze and the repair shop didn't replace the cap on the overflow. We were panicked. Not only were they ready to help they did it with a smile and a laugh. Dale found the cap in the engine and got us some antifreeze and taught us a trick for easy pouring. We walked in a few minutes before they closed and they didn't rush us out or act like we were bothering them. We will return and send all our family and friends when they need auto related things!!!

I've had a dozen cars in the driveway as long as I can remember. Not all new ones either. That…read morebeing said there are a lot of parts I have needed over the years. And nothing would frustrate me more than walking into autozone/O'Reillys/etc where some 17 year old kid tries to sell me the wrong parts. So I found Napa and it was a real game changer. The whole team up there knows what they are talking about. Fast and friendly service. Great prices. And always always have the parts I'm looking for. 100% worth the extra few minutes to drive past the other parts stores to get it right the first time. Seriously, Tony, Sean, Doug, keep doing what you're doing and thanks for being there!

no restrooms available for paying customers its amazing why they have a 1 star history on the…read morecustomer service

So my boyfriend just left location for the to change my battery.He bought the battery a month ago…read more My boyfriend came back and they were Completely rude and racist. Not only that he battery he came with was switched for a older one. An I had I had a receipt to prove what I had and the time it was purchased. And wouldn't give back my original battery and I gave the oily battery. I wouldn't suggest my enemies to go here. Need a negative 5 if I could.