I went to the NAPA Auto Parts store in Weed, California to purchase a gasoline fuel treatment. The…read morehelpful man behind the cash register came out to show me where those products were. I found what I was looking for. There were two products, one for diesel, and one for gasoline. I bought the gasoline one behind the tag with the product description, marked $10.77 and paid for it with a credit card. As I walked from the register, I noticed that the receipt was for $17.73, and was for "Gen Merchdise," not for the fuel treatment. Also, there was no sales tax on the receipt - very weird! I went back to the register and the helpful person went with me to the display. He confirmed the error. He returned to correct the price and needed the manager's approval for the refund. The manager was hostile and said that the $17.73 price was correct. The manager went to the display and removed the $10.77 tag. I did not want the product at $17.73 and I asked for refund against my VISA card. The manager became more hostile, put the product back on the shelf, and scribbled VOID on my copy of the credit card receipt. He said that no charge would appear on my account. I drove home and saw that the NAPA $17.73 charge WAS on my account. No proof of return, just scribbled VOID, that anyone, including me could have written. No refund. No product. Having no proof of refund, I drove back to the NAPA store and requested a conventional refund receipt. The manager refused. I went to the Weed Police Department and requested standby while I again requested a receipt. An officer went to the store with me and the manager signed a receipt for return of the $17.73.

Overall, I've been very happy with this store, especially the outstanding service provided by the…read moredelivery drivers, David and Nick. They are a tremendous asset to the company and, in my opinion, a big reason customers continue doing business here. My only concern is that they regularly handle extremely heavy parts without dollies or other delivery equipment while also being pressured to rush to their next stop. I hope management will provide them with the tools and support they need to stay safe and continue delivering the exceptional service that keeps customers coming back.

Price gouging!!!! What was $180+ I went online and got for $40 total. This is not a mom and…read morepops shop it some rich corporation ripping off hard working people and taking advantage. I don't enjoy getting ripped off so if you're like me I wouldn't go in here it's 2025 every thing is online even next day shipping on the items wouldn't have amounted that high.

I came to replace a battery for my Nissan Pathfinder, after comparing prices with other local auto…read moreparts stores in town. NAPA auto parts gave me the best deal for a brand new battery and they replaced it for me at no extra cost. Cody, the store manger was super helpful, kind and attentive. I'm super grateful for the pleasant and professional customer service and highly recommend this store! God bless.

Miles from anywhere, a week left in my 3 week vacation, on the road since Seattle, a bolt is lose…read moreon the roof rack holding down the snowboards and its storming outside. Lift tickets for the morning at Northstar. How can this get any worse? Luckily for me, the GPS had found us Shasta Auto Supply. Looking for metric sizes in a "Made in the USA" city isn't easy but the salesman rifled though all the stock to find me a metric allen wrench set. He apologized for not having singles, but who the hell would stock only a 8mm allen wrench? I still have my boards today because the guy that helped me was sure they had a metric set and took the time to find the one (dust and all) in the store. Great to find such wonderful help when I was in such a pinch.

I can not say enough positive things about JB Auto of Weed CA. The mechanic is Ed. Ed, worked with…read moreme via phone as I live in Mississippi. My elderly parents AC in their pickup truck completely failed during a recent heatwave. Naturally, they were concerned and stressed about the repair process. As we are moving them here in 3 weeks. My daughter is driving that truck, my father, and 2 large dogs to MS. My mom and I will be in a rental following. Ed knew this information and treated us like family. From the moment they arrived, the service was exceptional. Ed took the time to speak with them directly, patiently explaining the completed AC repair without using overwhelming jargon. He showed a level of compassion that is truly rare in any industry. He prioritized their repair to get them back on the road safely and comfortably as soon as possible. The work was done flawlessly, at a fair price, and with outstanding communication throughout the process. My parents are thrilled to have their AC working again, but even more so, they are grateful for the kindness they received. He should be your forever mechanic, and I will be recommending Ed at JB Auto to everyone. Thank you for your honest, expert, and compassionate service. He is even going to assist my mom in selling my father's motorcycle! Who does that? A true hero, that's who! ~ Karrie Davis Long Beach Mississippi

I had a catastrophic on my 2014 Transit Connect XLT on my way to Springfield Oregon from San Diego…read more I broke down in Siskiyou County and the Tow truck driver suggest I take my van to JB Automotive in Weed, best decision ever. The cost of repair ran to over $10K, initially my warranty company (Fidelity Warranty) was denying my claim but ED form JB Automotive spent an hour of his time on the phone with the Fidelity's Claim Approver and I to finally get it approved. The van is completed and runs great.

Fort Jones NAPA auto parts to the rescue!! Our battery died on us in Etna so we drove to the…read moreclosest auto parts store. 10 miles away in Fort Jones. This place had exactly what we needed. New battery and we were back on the road! They let us use their store tools to install our battery and they were super friendly. Store was clean and they were super friendly. Thank you!!

Very helpful, courteous service. I stopped in for new wiper blades and the gentleman behind the…read morecounter advised me on a good choice for my car (not the most expensive) and installed them for me in under two minutes. This is a smaller location but well-stocked with a local, service-oriented feel.

Very helpful staff. Had what we needed. Offered to check out our alternator at a later date if we…read moreneeded

When the brakes are applied to my motor coach the brakes are also applied to the car being towed. A…read morehose carries the signal to the car that the coaches brakes are being applied. Somewhere on I-5 heading south to Yreka the hose became detached from the car. The connecter must have bounced along the highway for many miles and was destroyed. Greg at Yreka Auto Parts repaired the hose for me. Highly recommended. Thanks Greg.

Michael, Tommy and Robert are fantastic people! We were on a road trip from Washington to…read moreCalifornia with our daughters and our brake stop switch went out:( They did all they could to supply us with parts and direction. We are now able to resume on the road safely!

I love this store. They are always so helpful, knowledgeable, and efficient. Glad they are in…read moreour town!!

Needed wiper blades for my Class A Motorhome a HARD TO FIND ITEM but not for Don or this SMALL TOWN…read moreAUTO PARTS STORE....... Don handled my need perfectly Found the part wasn't in stock but tried to get it same day by 4 pm He was able to track them down and had them the next morning by 8 am for me and I APPRECIATE DON'S EFFORT in getting me taken care of TOP NOTCH for a SMALL TOWN as Yreka is They even gave me a Brand New Napa American Flag Hat with a smile THANK YOU DON / Napa Auto for giving me such good treatment and service HIGHLY RECOMMEND THEM for all your Auto parts needs

Came in on Friday January 8 2021 No one available. After a while a fat guy came wandering up…read morefrom the back. I asked him where they kept the things I was looking for. Instead of telling me he went to them and planted himself between me and the items I was looking for. Thats when I realized that he wanted to rummage through the bin instead of getting out of the way. When I realized he also wasn't wearing a mask I just turned and left. I have bought some big ticket items there since the new owners bought the place a while back. It will never happen again.

In all my years working on cars and getting parts, I've never had such great and knowledgeable…read moreservice. Ryan was friendly courteous and fast and got us all the parts we needed.

From the owner: Your family-owned Yreka, California & State of Jefferson Baxter Auto Parts store at 400 S Main St…read moreis known for having knowledgeable staff ready to help find the parts & accessories you need in the brands you trust. We offer free battery testing, wiper blade & bulb installation, & check engine code scanning. Join the many loyal customers who have trusted us for competitive pricing since 1936.