Received first class treatment and carside service courtesy Zackery, who helped me find wipers for…read moremy Highlander then installed them personally for me today, in the freezing rain. These guys have always found me what I've needed car-wise going back to 2013. Thanks, Zackery and O'Reilly's!

Overall, I've been very happy with this store, especially the outstanding service provided by the…read moredelivery drivers, David and Nick. They are a tremendous asset to the company and, in my opinion, a big reason customers continue doing business here. My only concern is that they regularly handle extremely heavy parts without dollies or other delivery equipment while also being pressured to rush to their next stop. I hope management will provide them with the tools and support they need to stay safe and continue delivering the exceptional service that keeps customers coming back.

I came to replace a battery for my Nissan Pathfinder, after comparing prices with other local auto…read moreparts stores in town. NAPA auto parts gave me the best deal for a brand new battery and they replaced it for me at no extra cost. Cody, the store manger was super helpful, kind and attentive. I'm super grateful for the pleasant and professional customer service and highly recommend this store! God bless.

Miles from anywhere, a week left in my 3 week vacation, on the road since Seattle, a bolt is lose…read moreon the roof rack holding down the snowboards and its storming outside. Lift tickets for the morning at Northstar. How can this get any worse? Luckily for me, the GPS had found us Shasta Auto Supply. Looking for metric sizes in a "Made in the USA" city isn't easy but the salesman rifled though all the stock to find me a metric allen wrench set. He apologized for not having singles, but who the hell would stock only a 8mm allen wrench? I still have my boards today because the guy that helped me was sure they had a metric set and took the time to find the one (dust and all) in the store. Great to find such wonderful help when I was in such a pinch.

We ran over a nail coming out of our hotel that pretty much destroyed the tire. This was the…read moreclosest tire shop and we limped in with just enough air in the tire to get us into the parking lot. I was bracing for a huge bill, a huge delay, or both - small town, limited options, we all know the story. But after we dropped the car off and walked to breakfast, their tech called to inform us that while the flat couldn't be fixed, they had a lightly used tire in our size, and they could install it for a very fair price. They completed the work by the time we finished breakfast and walked back. Very grateful for their friendly and courteous service.

Yesterday we ended up in a really bad situation…read more We were driving from Mount Shasta back to San Jose when, just outside of town, we got a flat tire on our Tesla Model 3. The car wasn't drivable, so we had it towed to Point S Mt. Shasta. Without even inspecting the car, the technician immediately told us we had to replace all four tires--even though they had all been replaced back in March. At first, he kept talking about the drivetrain. Then, after an official Tesla representative confirmed that replacing just two tires would be acceptable, they switched their explanation and said it was simply their company's policy. It was Friday, and they were closing for the weekend. They knew we had no other options. Their quote to replace all four tires was $1,200. When my husband asked if they could at least repair the tire or even just let him use or borrow the necessary tools, they literally went to lunch. They refused to help, even though they could clearly see we had a child with us. They even told us we had to leave their parking lot if we wanted to repair the tire ourselves. I honestly have no words. I was so frustrated. After that, my husband called three more tire shops in town, and every one of them told us to wait until Monday. In the end, he went to O'Reilly Auto Parts, bought everything he needed for about $100, repaired the tire himself, and we made it safely back to San Jose. The employee at the parts store even told us that we were probably treated that way because we weren't locals. Unfortunately, after this experience, Mount Shasta will always leave us with a very negative impression.

Ethan is nus the person in charge of scheduling and he's fantastic. Game changer. Smart…read morearticulate. He's attuned to your needs. Excellent staffing change. I bought my Jeep here but service was so bad I would take it elsewhere for oil change. Light replacement etc. I had great results last week.

Great customer service and fairly reasonable smog prices especially when it's really the only shop…read morein Mount Shasta that is doing smog checks anymore

What an awesome place, the people are great and super helpful!…read moreThey fix my wheel bearing last minute on a holiday weekend! Good price, good people, I will be back if I ever have a problem!

Staff is friendly, approachable and straight-forward, and I trust that my vehicles are getting…read morereliable service. (Added bonus - the waiting room in their new location is very comfy)

These Two gentlemen helped me with my back right side passenger window that was shattered by a weed…read morewacker! Funny guys too! ‍

Refused to drive 30 minutes from mt Shasta even when offered an extra fee for fuel and drive time…read more Not too "mobile" after all. Must be nice to turn away potential clients

During my drive from Sacramento to Corvallis my left front tire began to fail. Didn't blow but had…read morea huge bubble. I stopped in after hours and a nice young friendly employee said stop by at 8:00am the next morning. Got a motel and was in their office the next morning. They fit me in and had two new tires delivered and installed. On the road by 1:00pm. They also drove me into town and dropped me off so I could drink coffee and eat a nice gluten free break while enjoying the view of Mt Shasta. Highly recommend Brooks Auto Repair.

Routine maintenance, minor repairs, and major repairs all were done professionally and in a timely…read moremanner and at a fair price. Staff are all pleasant to deal with. I am very thankful that I can bring my Sprinter van to a local shop of their caliber. I could have ignored a noise. Thankfully Chris took a test drive and then remedied what would have progressed to a very serious and costly problem. Of course I'd prefer it if my vehicle never needed their help. Who likes car problems? When I need them, I'm happy to bring my vehicle in for their expert care.

We needed air in our tire. We did but need fuel, but wanted a drink and snacks for the road. The…read moreclerk refused to turn on the air despite a purchase, insisting it had to be a fuel purchase. As someone who travels full time, I have never encountered such a firm refusal. Seriously? It's AIR. While I realize the equipment costs money to maintain, we were happy to spend money in the shop. We had just fueled up the night before and did not need fuel, but just needed air in a tire. Terrible customer service.

Got gas here and tried to use the bathroom. The door has a code and asked for it. They gave it to…read moreme and I went to put it in and it did not work. Went back and told them it did not work and they asked if I put the right code in and gave me the same code. Tried it again and it did not work. Finally just left and went to Burger King and used their bathroom. No code needed. Do they have a serious homeless problem here where people are trying to use the bathroom? Frustrating. Will try another gas station when coming through this town on the next trip.

There's a cute bench in the shade where you can sit and have lunch. And a little stream with a…read morebridge over it. They have free poop bags by the trash can. There's a hotel with a bathroom. The only reason I'm deducting a star is because it costs more than the other chargers.

What's up: We had to do a quick supercharge session before hitting our next destination on the…read morelist: Lassen Volcanic National Park. Parking: There are 15 rear-in spots and 1 head-in. It was fairly busy when we arrived and there were only a handful of open spots. Environment: The chargers are located in the parking area near the Puerto Vallerta restaurant and O'Reilly Auto Parts. Once you see Black Bear Diner, turn into Commercial Ave. It'll lead you into a small shopping area towards the back. The area is ok but there's not much to do. For restrooms, we went to the market called Ray's Food Place; once inside, you'll see the sign towards the right of the building. There's also a ChargePoint charger not too far away. Yay/Nay/Meh: Meh. The area doesn't have much to do nearby. There was one trash can close by that was overfilled. It was convenient since it was right off the 5 FWY.

Yeah I had it exhaust manifold job done ended up costing me 555$ to fix what had been done the guy…read morerewired my O2 sensors which electrical Arc off the chassis causing my vehicle to blow fuses particularly camshaft sensor fuse I replace the fuse it was a $70 fuse did all the work myself so all together I have thrown away 625$ just from taking the captains advice so unless you have a lot of money to throw away I'd recommend that a person do it yourself! DYI or there are several other shops around the area just make sure you pick one that the Captain hasn't been fired from

Shipwrecked? Marooned? Call the Cap'n! He'll have you ready to set sail, in no time! Also,…read moreavailable for general maintenance to keep your ride ship shape! Excellent pricing. Awesome customer service. He keeps my 99 Ford running like a champ! I highly recommend Cap'ns Roadside Service. Sincerely, a very pleased customer. KimK