This was a bitter sweet experience, First let me say that our sales person (Kateryna Kittlel) was…read moregreat, very nice, friendly and knowledgeable, highly recommended her. Everything was going great, we drove from Chicago on a very cold day 12-13-25 with our trade in ready to buy, Until "Jeff" the manager , exactly how he introduced him self. No Hi, how are you, thank you for coming, nothing, very unprofessional. He would not negotaite with us over $795. not joking $795. What a waste of time, not only was he rude by saying " I don't want to sound like a broken record, if you don't want it at this price we have no problem selling it to someonelse. He should be ashamied for sabotaging the deal over $795 dollars. I will never recommend this dealership because of "Jeff" the manager, and I will be sure to mention this to everyone I know. Sham, Sham on you.

I recently helped my sister buy a late-model used car. Having grown up in Mequon , we went to…read moreSommers because we were familiar with their reputation. We worked with Kateryna and Darrell, who worked seamlessly as a team. We got a wonderful car for a fair price. An issue came up at the end that Theresa, the Sales Manager, stepped in to resolve entirely to our satisfaction. I recommend Sommers without reservation.

There are 2 BMW dealers in southeast Wisconsin. You get better service or a deal on a new or used…read morevechile than at BMW of Milwaukee. Ask for Tony when looking for he is one the the best in sales. Keith and Rima make the purchase hassle free. Great service for oil changes and repairs. I highly recommend.

We had an outstanding experience purchasing our BMW at BMW North of Milwaukee. Joe Pettay is an…read moreexcellent sales person who went out of his way to provide us with the best experience possible. Highly recommend!

6/5/26 Additional Review: We dropped our Escalade off at…read morethe end of March for an issue with the adaptive cruise control. They initially had issues getting in touch with our warranty company but we were able to get that resolved and the new part was ordered around mid-April. Fast forward to now and they STILL have our vehicle and now claim that when the tech brought it in to work on the adaptive cruise that a camera failed and the car was having issues with the anti-theft that would require additional parts. As of two weeks ago, they supposedly had those additional parts and just needed to wait for a bay to free up to get it in. It also now needs and inspection and I asked them to check out our front tires since they have a slow leak. As of today, the car remains untouched after over two months of sitting and I am now told that the tech assigned to our car is working on removing an engine from another vehicle and they were unable to give any sort of ETA for when we can expect our car to be ready. At this point our vehicle is effectively being held hostage with parts in hand and no resolution in sight. We have spent nearly $2k on rental fees at this point since they outright refuse to provide any sort of loaner (wonderful "Cadillac" experience by the way). It is to the point that my wife and I are looking to purchase a new vehicle this weekend as we can't keep going forward without a car and paying the high fees for a rental. Crest quite literally could NOT care less when I explained the situation. I was met with silence and asked if I had anymore questions for them. I tried giving them a second chance given a poor experience the last time we took it to them for service, but this seems as if they are intentionally not working on the car out of spite from the past review. I can't wait to be done with Cadillac completely, abysmal service.

I purchased a new 2025 Escalade from Crest Cadillac on 3/1/25. The vehicle was purchased in cash…read moreafter we provided all necessary trade-in information in advance, and we traveled from Lake Forest, Illinois to complete the transaction. At the time of delivery, we were informed that the vehicle displayed a "service leveling system" warning, but were told it was a minor issue that would be resolved with a software update. We were assured that this update could be performed by our local dealership in the next few days. Based on this representation, we took delivery of the vehicle. Upon presenting the Escalade to our local Cadillac dealership, we were informed that the issue was not minor. Instead, we were told the car required a replacement module for the central computer system of the vehicle and that multiple features, including the air conditioning, were not functioning properly. This could also become a safety issue if in an accident and airbags may not deploy. It has now been over 3 months, and the vehicle remains unrepaired, with no firm timeline for when the module will be delivered or installed. I have since accepted a loaner car, but this does not adequately compensate for the inconvenience or the high-end vehicle I paid for in full. Since we do not have any time frame as to when the module will arrive, I have asked Crest Cadillac to trade our car in on another coming in. They said unfortunately our car is now considered used, so it would be less in value. Crest should have had their technician look over the car prior to us picking up. They have washed their hands of any wrong doing, and have been no help on getting the module. I now have a Better Business Bureau case with General Motors in Detroit. The problem is still not resolved. This is our third Escalade and are treating us as if we do not matter. I would never recommend or do business with Crest Cadillac.

I recently purchased a 2010 Toyota Tundra pick up with 110k+ miles from Newman Chevrolet. The day…read moreafter my purchase, I took the truck to a Milwaukee Toyota dealership to have all of the recommended services brought up to date. During that process, the Toyota dealership 'found' the water pump to be leaking. Toyota's quote to replace the pump was $900+. I acquired an extended warranty from Newman (at the time of purchase) because the Toyota was out of warranty. Although the repair would have been covered by the warranty, the defective water pump was determined to be a pre-existing condition by the warranty company. Consequently, they refused to cover the repair cost. I contacted Peter Igel, my Newman sales consultant to express my displeasure and frustration with the situation. He, in turn, worked with Tony Pirlot, Newman's Truck Manager, to resolve the issue. Despite the fact that I purchased the truck without a Newman warranty, and further, that they had found no evidence of a defective pump at the time they did their safety inspection, Tony arranged to replace the water pump at no cost to me, even providing a loaner for use while the repair work was done. Tony and Peter provided satisfactory resolution to my problem. Their efforts exemplify great customer service.

AC compressor was dead and we decided not to move forward with a $1700 replacement. We were still…read morecharged nearly $300 for just a diagnosis

Have used off and on since moving back to the area. The team has or gotten me parts I need quickly…read more Done with no hassles. No need for exchanges or returns. When you have to slightly more for the right item, beats bargain hunting and lame sales. NAPA still rules the roast. Thanks again Team NAPA, Hubertus.

After running into town to Advanced Auto or Autozone, I remembered that there was a little NAPA…read moretucked away in a strip mall just a few minutes from me. I reserved my order online for pickup the next day. Good so far. When I got there, the woman at the counter (she was the only worker I saw, late 50s maybe?) was messing around on the computer while talking with one of the customers. I was not acknowledged at all. After putting someone on hold (and laughing about how they "are going to wait a while"), she helped the man that stepped in front of me. (He may have just gone to grab something and jumped back in line.) After exchanging inappropriate jokes and sprinkling in some unprofessional profanities, she was done with the customer in front of me and finally picked up the person's call that she had put on hold; this was about another 4-5 minute conversation that had unnecessary pleasantries. Don't get me wrong, I find ZERO problem with the employee begin cordial with the customer, but asking about the person's son's move to Florida while 3 customers are waiting to be helped isn't exactly good customer service. Things went fairly smoothly after grabbing my order and ringing it up. A pickup that should have taken 5 minutes at the most took 15-20 minutes. Side note: I have never, ever written a review before. But this service has prompted the first one. I will be going back to give it another shot, but only because the store is a lot closer than others.

My wife and I bought a new car here this past weekend and had a wonderful experience. After working…read morewith other dealerships closer and not liking our experiences, we expanded our search area and found this place. We worked with Ryan and he was honest, responsive and enjoyable to work with. We'd highly recommend working with him.

I can't say enough good things about Lupient Kia in Milwaukee. I located a 2025 Telluride on…read moreFacebook Marketplace that was exactly what I wanted, but I wasn't quite ready to jump. So I contacted the poster, and Ryan answered every question. And there were A LOT Of questions. He was honest, prompt, kind, patient, and just generally easy to work with! Plus, he provided quick, transparent pricing just like I requested, which has not been something other Kia dealers have been willing to do, at least not right away. The car sold before I was able to get to the dealership from Illinois, but I'm still planning to work with them despite it being nearly 2 hours north. If you have an opportunity to get a Kia, call Lupient and ask for Ryan. You won't regret it.