They were nice and helpful and they are car guys plus they will answer all questions forread more

Stopped here a couple of days ago because my check engine light came on as I was leaving work and…read moreDavid helped me out. He ran diagnostics, figured out the code was for my coolant/thermostat, filled my coolant for me, and printed a quote for the part I might need if that didn't fix the problem. Luckily, I drove home without any issues and the check engine light has since disappeared. Very grateful for David's excellent customer service, he was super friendly and helpful.

I made the classic mistake of leaving my fuel cap on my car when leaving the gas station. I was…read moredriving through town from Portland to Seattle and in this town by chance when I did this. I have a Honda CRV so I knew a cover would be easy to find but I was completely unfamiliar with the area and was worried how far a supply store would be. I looked and found​ this place on yelp. They were soooo helpful. I called and asked if they had this part and the women on the phone was so friendly. I got there and they helped by bringing out options for me. So helpful and seemed genuine​ but not cheesy. Can't recommend them enough... I was in and out in less than 10 minutes and was on my way. I'll remember their random kindness for a while.

This place is the Best. I am restoring a 1975 ford truck and have been calling wrecking yards all…read moreover the state. Even though they didn't have the parts I needed Rosalee was so kind and looked up other wrecking yards that do have it. She was so extremely helpful, I will call her first every time from now on.

professional and not pushy. They we're patient as I made my decision and were very informative…read morealong the way.

The car had a lot of problems. Volvo V90 Cross Country. It sat on the lot for 278 days. They were…read moresomewhat willing to work with me after the PPI. They adhered to 50% of the after-sales paperwork, ignoring the rest. Sales consultant Terrell always answers his cell, yet on 3/3 occasions, he did not follow up. Almost did not get a full tank of gas. Car was delivered on empty; I chose to wait for them to fill it with premium at a nearby station. Cosmetic damage on a used car. A couple of dings, underside bumper damage -- mechanical, electrical, and cosmetic expectations not exceeded. Used car, I get it. I'm dealing with some electrical problems, a peeling leather dashboard, and a rim that needs to be resurfaced. Bought a second key. Volvo being a Volvo, luckily I have worked in this industry, and I have seen more than most. Paperwork and bill of sale filed for 6/30/2026 when the actual date of sale was 7/2/2026. 2-day difference, DOR revenue shift, and $56 more paid in sales tax (Q2 end and quota focus on the dealer side). Had to call the billing office to request a check for the state-owed tax, title, and registration difference (overpaid by $117). Would I happily buy a car here again? No. If they have your dream car listed for sale - look elsewhere first. Was it awful? Well, if I had not worked in the industry or if I were someone who did not know better -- borderline yes. The reviews track.

I had a great experience with Bright Star Motors! I have typically bought vehicles at big…read moredealerships, but I found the perfect Jeep online at Bright Star Motors. I reached out to them and received great communication, a fair price and a great vehicle!!! Would recommend!!

Stopped by to look at a vehicle and liked what I saw. The vehicle was clean and seemed to be in…read moregood running order. I asked to take the vehicle for a test driver and Jim took a picture of my ID and we got in the car. I asked Jim if he had to go and he said yeah, its our police. Fine... I then asked if he was the only one on site and he said "yes." Not sure what kind of business leaves everything open and unlocked when they leave but again Fine... Upon return Jim and I went into the office where he provided a CarFax for me to review while I thought about it. A few weeks passed and I stopped back by to see if there was any wiggle room with the price as everything is sold as is and they do not offer a warranty. Jim again told me no that is the price. I thought that it was a bit odd that the lot did not have wiggle room give or take $100. As I was there talking with him a couple pulled up, got our of one of the cars for sale, walk up to Jim, hand him the keys, then say "thank you for letting us take the vehicle out for a drive," and get in their personal vehicle and leave. Hmmmmm..... I left right after thinking that it is funny Bright Star will not let me take the vehicle on a short test drive but will allow someone else to do so, and there was even someone else working so that made no since... About 4 days passed and I decided that the car was something that I really wanted and was willing to pay the asking price, but I wanted to drive it again alone to just drive comfortably. My family and I went up to the lot so my wife could drive our car home. When I got there I asked to test drive the vehicle. They had to jump start a vehicle to get it out of the way and whatnot. Once the car I intended to drive was available to drive, I asked if I could drive it by myself. I was told no it is against our policy. At that point I said "FINE I'm out!" As I returned to my vehicle, my wife could clearly see that I was irritated and I explained to her what had just happened, then asked another person that worked there to come talk to me. I was frustrated and the gentlemen listened to why I was frustrated, but reiterated that they have to have someone be in the vehicle for the test drive. I did explain to him that is NOT true as I saw with my own eyes 4 days prior that there was people test driving without an employee. He proceeded to say "well I was not here so I don't know." Anyways, I am deeply disappointed with the result of this "dealership" because all I wanted to do was buy this stupid car that has been on their lot for about 6 months. It really seemed like they could care less about selling cars. The take it or leave it attitude never makes someone feel good about spending thousands of dollars as it leaves the consumer feeling like they are not worth the employees time. Busted up lot, bad customer service, no negotiation, Oh well attitude

Dan the man! Super friendly and very helpful. He was able to find 2 rims that I needed for my…read morevehicle that he had stocked at his location. I must've called him 5-8 times within a 30 min span and he still had amazing customer service. I was unsure of the rim sizes and upon purchasing them he said if it doesn't fit he would take them back and I would receive a full refund. I would recommend this place greatly! Super friendly, great prices and very helpful.

quick, friendly we ran 4 counties and he had exactly what we needed for a great priceread more

What can I say? I live in Illinois and purchased a trailer online, and my wife picked it up. From…read morethe very beginning, I have to say, SUPER GREAT PEOPLE! Collin, Jennifer, and Dave all went out of their way to make everything go as easily and smoothly as it should. The trailer was ready to go when my wife arrived, and they took the time to carefully run through the steps of hooking it up and making sure everything was right. But most places are done after the sale. Not these people. A few days later, I called them back and asked them for a big favor. They never hesitated once about saying YES. They made a few requests and asked a few questions, and now my wife and son are on their way back home. I cannot say enough about how grateful I am. Thank God for a perfect, well-run company and, more importantly, people who truly care about their customers. That kind of service and kindness is hard to find these days, and I will never forget what Collin, Jennifer, and Dave did for my family. Do not hesitate--give them a call. You will be glad you did. In fact, if you don't, you will regret it. Thank you again, from the bottom of my heart. Illinois Joe

The person in charge of parts seems to be giving things away all the time in a bad mood. I don't…read morerecommend him; besides, they don't have anything in stock.

So I bought a 2012 chevy sonic lt from the carhop down the street from this shop. The cars been…read morenothing but a headache. Breaking down on me only 3 weeks of driving it off the lot. Bitterling's auto has been doing their best to figure out why my car will not start as there seems to be an unknown internal issue. Ik Bitterling's team has been communicating with carhop the difficulties n have been doing their part. I recommend this shop due to their efforts, and soon to be, hopefully a return on my vehicle with no more issues.

I would never recommend Bitterling's to anyone after the service I had! They are not professional…read moreand do not give a clear picture of work required. I DROVE my car into Bitterlings, approved $500 worth of work, then got 2 more calls about an additional $200, then $150 worth of work needed. $850 total. When I was told I'd be able to pick my car up, I got another call that a part had FALLEN OFF my engine and it is NO LONGER RUNNING, requiring an additional $1050 worth of work to get it running again, a total of $1900. The car was older and almost at 100k miles so the estimated necessary work total had exceeded the value of the car. They still REQUIRED THAT I PAID the $850, even though this work did nothing to fix the vehicle because it NOW WON'T START. I also, went by the shop on a Saturday (not realizing they were closed for the entire weekend) to find my car parked on their lot with the DOORS UNLOCKED and my personal belongings inside. I was lucky nothing was stolen because they have signs all over their office saying they are not responsible for stolen property - so had anything been stolen, it would have been my responsibility, not theirs for leaving my vehicle unlocked on their unfenced, not secure property while they were closed with no one on site for 63 hours. ---- I am upset with the service here because I feel like I was taken advantage of and price gouged instead of hearing from an experienced mechanic about the extent of the work needed to repair my car. I was never given a full picture of the damage my car had sustained, instead I was told small estimates at separate times totaling to a lot of money that never actually fixed the car. Keep in mind, this car was running when I brought it to them so I basically paid for them to break my car and ask for even more money to fix that. I got multiple calls and estimates throughout the day while they were working on my car: 1st call- I was told I was lucky that I only needed $500 worth of work,  2nd call - thermometer needed to be replaced $200, 3rd call - small repair for oil leak $150. After approving all of this work and the 3rd time I had talked to them, they mentioned that the timing chain was stretched but I was told that it DIDN'T NEED TO BE FIXED and I could pick my car up by the end of the day. As the end of the day approached, I called to ask about picking up my car. She called back to tell me that while THE MECHANIC WAS DRIVING MY CAR OUT FOR PICKUP, THE TIMING CHAIN HAD FALLEN OFF AND NOW THE CAR WILL NOT START! To fix this they estimated an additional $1050 of work ($1,900 total). I said no to the work because I wanted to do some research, as now the total of all the work already approved and required, exceeded the value of the vehicle. Moneeba called me multiple times the day after my car broke asking for a decision on doing the additional work but when I asked for the estimates in writing she could not provide anything in writing. Moneeba said THEY DON'T PROVIDE ESTIMATES IN WRITING therefore, I must write it down myself (which is actually against the law in Washington to not provide written estimates for work over $100). She said she would try to put an invoice together with the work I had approved but it took 2 days to finally get the repairs they had done in writing. Still no written estimate for the work required to get the car running again. When I came in to speak to Moneeba and discuss options, she was defensive and demanding that they had done nothing wrong. The only thing that she did to right the wrongs of her shop (and I doubt she would have had I not requested it) was due to the fact that I could no longer drive my car off the property -  was she didn't charge me to store my car on the lot past the week mark while I tried to sell it. I'd also like to point out that the old owner, Don, no longer owns this auto shop and most of these reviews are for the business he ran. Bitterling's is not accredited by the BBB. Save yourself the hassle and stress I went through and go somewhere else!

Outstanding customer service! They went above and beyond fixing my truck camper. Didn't need an…read moreappointment and turn around time was very fast.

I called Canopy World on Pacific Ave looking for parts, they had what I needed used, but that's ok,…read morethe parts I lost were used too! They checked to make sure it was the correct part and gave me the parts for free!