My son was driving my 2006 Dodge Ram 2500 from Vancouver, Wa. to Gig Harbor and the water pump went…read moreout in Lakewood. He limped it to Tacoma Dodge the day before Thanksgiving 2022. The service time to fix the problem, and their communication were top notch. I was assigned a representative (Mikayla) who contacted me with all the estimates, and responded quickly to a voice mail I left her. The work was done several days before I could travel from Vancouver to pick it up. When I arrived at the train station in Tacoma, (in the process of Googling the address of Tacoma Dodge), I saw the yelp rating was less than ideal. I read comment after comment of mad people who had had a bad experience. (I don't think people with good experiences are as motivated to get on Yelp. So, I'm here to balance it out). They are in an industry where parts can be scarce, and it's obvious they are always busy working on someone's valuable possession. I would encourage every customer to post about their experience good, bad, or in between.

Here's a copy of my Google review…read more The general manager of this dealership should be fired. It was the most rude unprofessional and insulting experience of my entire business career. I had a concern that I wanted to bring to the attention of the general manager and he could not be bothered and got very insulting about it telling me that he was too busy and that I should only speak to his service manager. I told him this was a pretty big issue and I just wanted to speak to a general manager and he continued to berate me instead of willing to listen. I have worked in the corporate world all of my life all the way up to being a VP of sales and regional director of national and international companies. I would never treat someone the way this guy did and if one of my employees did it I would fire them immediately. I have purchased brand new vehicles on average once every 5 to 6 years my whole life including Mercedes dealerships vehicles. When I bought this truck that only has 33,000 miles on it now. It was brand new and I paid cash in full. One of the easiest customers you can sell to is a repeat customer that you take care of and you treat them well. This guy blew it. This general manager should be fired. I brought my truck in and these guys wanted to charge me $350 for a simple diagnostics test which is more than I ever paid anywhere but I said okay After that they called me back and said well they need to pull the engine apart a little bit more and it will be another $2,100 on top of that that may or may not be covered by the warranty. I asked the service department can you please verify it will be covered by the warranty and that that 2100 will count towards the repair and he said he couldn't verify it until after they do this further inspection until after I paid them another $2,100 which to me is unacceptable and seems very shady. I came in to have a calm professional nice conversation with the general manager and he couldn't be bothered. He told me he was too busy and he started insulting me that I didn't want to just talk to his service manager. I politely said look I really want to talk to you, can you give me a few minutes and instead this man was the most rude unprofessional person I have ever dealt with. Based on those repair experiences I would tell anyone don't buy a vehicle here. Based on my experience with that general manager I would tell anyone don't buy a vehicle here. Frankly he should be fired immediately. As a sales professional my entire career in the corporate world one of the things I was always taught your best customers and the easiest one to make a sale to are the repeat customers that you take care of and you show them that you care. This general manager made the dumbest mistake he could have ever made, showing me his complete indifference that he couldn't be bothered and then insulting me in the conversation because he didn't want to listen to me for even 5 minutes. I have had the truck for 5 and 1/2 years now, purchased brand new from that dealership and I paid cash for it. It only has 33,000 miles on it and because this guy showed me he didn't give a damn I will never buy another truck there as long as I live. I have never been treated so rudely and unprofessionally in my entire life. I am a good customer who paid cash for his truck and this guy couldn't be bothered listening to me for 5 minutes without insulting me and being incredibly rude. This general manager clearly doesn't get it and he should be fired. He didn't even think how this could have potentially been a sales opportunity for him. I've had the truck for 6 years now and because of how insanely rude he was, because he couldn't be bothered giving me a few minutes of his time I will never buy another product from this dealership as long as I live.

Traveled 1500 miles 1 way to purchase a car that was that was wrecked In front ! The way they put…read moreit back together, was purely an amateur job , body lines were horrible on the front end mismatch paint don't waste your time with these guys, salesman look like he just crawled out of a hole ...

I was in need of a reliable vehicle since my pickup Broke down on way to work at my new job only 3…read moremonths in.. Anyway Daniel hooked me up with a 2016 Volkswagen Passat and I have been loving it every since. That was March 2020 and my wife and I still love it. Get a lot of compliments too! If I or any of my friends need a vehicle I highly recommend EXPO AUTO and Daniel !!!

Greg my sale person was super great and NOT pushy! We came the 1st day to look and he didnt call…read moreand text the moment we left the parking lot! We went back and I bought the car I wanted. I got a great car with low miles at a reasonable price

Most refund amount was sent but they still owe $1,840.69. Not sure why they didn't send all of it?…read moreI'm still waiting for the remaining amount to be sent. Shady..

I highly recommend Stephen Hammes if you're looking to buy a car. He was friendly, professional,…read moreand accommodating. He wasn't pushy or trying to oversell me on anything. It was an easy and positive experience.

Martizes Holma was amazing so helpful and the process was easy…read more Bought a Crosstrak hybrid

We used Jared as a salesman and he was great, worked with us on trade in and was laid back and…read morepleasant to work with. Great rates and prices. would definitely suggest them for any future purchases.

I just completed my purchase of 2023 Ford Mustang…read more Brian, Kip and Zach were OUTSTANDING!!

Once again, another family member buys a car from NW Autoloan, thanks for helping my family and…read morefriends out AJ

I bought a car August 1st, 2018 from AJ and Eli over at Northwest Autoloan. Great all around…read moreexperience at first, they financed me had me in a car that they said had just been serviced and even had the oil changed for me that day across the street. (Pretty cool, right!?) That was the end of the good, once the car left the lot all professionalism or even common courtesy left with it. To make a long story short(and so it will fit into this review) here we go: On August 7th 6 days after buying the car I was driving down the highway and the car seems a little funny so I was going to pull off at the next exit. As I get off the whole car turns off and I luckily coast into a parking lot. I do a quick check under the hood and determine that I will not be able to drive it home. I have it towed home around 3 in the morning. The next morning August 8th I call AJ, the owner and he tells me he will call back around 1230. (This is the last he answered or took my calls) No call or call back. I would receive scattered texts and promises to call but no real solution or faith that one would be reached. I had the car towed to the local Goodyear and they said it is hydro locked and needs a new engine (this can't happen in the six days I have driven the car). I checked the oil and all fluids daily(again only had the car 6 days) because it was a used 2003. I also placed cardboard under it when parked at home to see if there where any leaks. There was some leaks, but nothing that indicated a catastrophic loss like this! And now today August 16, 2018 over a week since the car broke down and only 2 weeks after I bought the car he finally decides to call me(only after changing my review on Facebook and calling everyday for over a week). He tells me that he calls me on "his time and his schedule". No sense of urgency or care. DO NOT BUY FROM THIS PLACE!!

Business sells damaged and unsafe cars without proper inspections. Just read past reviews…read more Sold my family a car that both headlights wiring harness was already shredded. They said they would fix it, they ordered one from a second hand yard. Then the headlights both went out AT NIGHT on the freeway. The dealership refuses responsibility and refuses to repair or inspect. This is just one issue among many. Anyone else having issues? In the process of filing a lawsuit since they refuse to assist or take responsibility for unsafe conditions.

Two cars both with issues Tried to get extra money for tags…read morethat were already paid . Lemon

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.