I felt the need to share my experience about this location. I recently brought in my car in for an engine leak. When I got the car back the engine had a loud rattle and now needed VTC sprockets in their opinion. After waiting for 3 months for the part the vendor we ordered the parts from went out of business and Robert the service manager quit. As I explained my situation to the new service manger Joe basically did nothing to resolve the situation. When I called to speak with the GM to explain my customer experience I was prevented from dealing him and force to work thru his assistant. She was useless as well. Now that I see what a poor rating they have I can appreciate why. Bottom line who runs a successful business where you refuse to speak with your customers when there is a problem. COWARDS! read more

A few weeks after this bad experience at Naples Nissan. Went to Sutherlin Nissan to see what they can do. Had a great salesman and finance advisor. Traded in the Honda HRV. Drove out with Nissan Rogue Sport 2019 that had very low milage and was like new. Worked out a great deal with a similar car payment and no down payment. Great service in the service department as well. They offer great deals and don't do a bait and switch like Naples Nissan. read more

Saturday May 5/20/18 I was looking for a small SUV and stopped into test drive and talk about price. I will never go back. Yes they will will give you more for your trade in but I feel their prices are over inflated to make up the difference. When I told them I was not willing to trade today and wanted to research their vehicle it put a stop on the whole deal. They would not give me a price. I feel they are use to dealing with idiots that sign on the dotted line without hesitation. I now understand why on a sale day the sales team was not busy. Most people are not idiots and have shown their intelligence by not falling for your misconception. I hope one day you will do the right thing and treat your customers with honesty and respect. read more

I went to purchase a used vehicle and when showing me the car I asked to see it had a DIRTY DIAPER in it - I refused to step foot inside the vehicle and the sales person and manager questioned why. Sanitation and COVID safety precautions do not exist here. Nobody wears a mask, and they will refuse to put one on during the test drive. Good luck getting any contact from them in the future, especially if you need to call to get your car serviced. I got transferred to 5 different people on the phone, the last person I spoke to transferred me to the first person I spoke to, and they took phone number and said they'd call me back only to never follow up. All this because nobody could do the very simple task of telling me how to make an appointment to get my car serviced. When purchasing the used vehicle we found 2 cracks in the windshield. Our salesperson said we had until the warranty ended to get it fixed - LIES. Found out today that they would only fix it within 30 days of purchasing the vehicle. That would have been good to know. The workers here are imbeciles and I'm begging you to never set foot in this disgusting, shady establishment. read more

Not sure what the deal is here but for sure is one shady dealership! Called in to inquire about a used Honda for my daughter. The person who answered treated me like a convict. Asking me all types of questions but not answering any of mine. Nothing to do with the vehicle. Asked me to reply Yes to a text, which ai did. They never text me. Called me back the next day and said he would love to help then realized who I was from the night before and said he would follow up. Seems as if they don't want to make cash deals and want to get you with the finance. All very very weird. I'm the VP of a large sales company and in all my years I've never dealt with something so weird! read more

Naples Nissan is a reputable dealer. Top notch technicians. Service representatives are professional and polite. I highly recommend Naples Nissan to anyone looking for honest business practices. Sincerely, Beau Boswell. Owner of https://www.napleswineaficianados.com. read more

Basically the same story of other 1 and 2 star reviews. They advertise a used car for sale at $6300. I call, talk to a salesman, and ask for some out the door numbers. Their out the door price?? Over $10,000!! Subtracting tax, title, and registration, their fees were around $3,000!!! When I asked the salesman why the fees were nearly 50% the price of the car, he got nasty and argued that they weren't. Really??? Come on guys. This is a typical, snake-oil salesman style dealership who will try to ring every $$ possible from you. All sunshine and roses until you push back and ask some questions they either don't want to, or can't rationally answer. It is dealerships like this that give car sales its bad name. Stay away. read more

Never came across a more dishonest senior sales team. Like others, the quoted price on a used car was increased $3000 at the end of the process. I was told to read the fine print. "Let me help you understand." A quote from senior sales. Total lack of transparancy. A return to the old days of shady used car sales practices. Suggestion. Shop elsewhere. read more

I really wish I could give this place a lower rating. They are very unprofessional and if you have questions or a smart buyer they get mad. They aren't transparent about where the fees are coming from. Shawn basically berated us when we asked questions. Save your time and money and go else where. read more

was not totally happy about having to keep going back due to didnt have a part and to redo the new tire.

Walked in and was greeted by Kenneth the sales manager that passed me off to his son. a salesman. I have a 2013 Nissan Merano SL and heard a great promotion on the radio for trade in. I gave them my keys and walked with the salesman and found a pathfinder sl and Merano sl that I was interested in getting a price on. Went back inside to see what my trade was worth and an idea of the price on the two cars as neither had a price or options listed. After 15 minutes another salesman came out with my keys and said they could not provide a price unless I was ready to buy tonight and I should leave. I said I was ready to buy and would like to talk to a manager, he said no I was not and asked me to leave. He left and I spotted a white shirt manager and he said they cannot help me as the numbers change. At that point Kenneth spotted me but I was feeling manipulated and they refused service. This doesn't make any sense... but leaves you really unhappy. read more

Naples Nissan - Don't waste the time making the drive! - Car Dealers Near Me - Naples, Florida

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Brought my car in for open recall because they are the closest dealer to me. They said that it would take 3.5 to 4 hours and they would call me on my cell when it was done. They didn't offer a shuttle service so I walked home (2.5 miles). After 6 hours, I called to get a status update and went to voice mail so I asked for a call back. After 7 hours, I called the mainline and got transferred to the service department. No one answered the call so I left another voice mail asking for a call back. Finally after 8 hours, I got a ride there and found that the service was done and the car was waiting for me to pick it up!!! I hard is it to call a customer!!! Will NOT ever do business with this dealer!! read more

False advertising. The prices online do not match the prices at the lot. They think they're slick, trying to double the price when they bring out the paperwork with a bunch of extra fees. DO NOT SIGN ANYTHING WITHOUT CHECKING THE NUMBERS. They will absolutely agree with everything you say, and then change the numbers on the paperwork. Be prepared to check their bullshit or find another dealership. read more

My son's mother purchased the new car and I came along to make sure all was good with delivery. Sales manager was combative when confronted about something's that were not done. My confidence level is about to 10%. He won't give a straight answer. Was going to buy a second car Nissan but rethinking the attitude of the sales manager. read more

By far the worst customer service and experience I have ever experienced at a car dealership. They replaced a sensor in my car that didn't even need it and still proceeded to charge me $900. When questioned about it, the service department gentleman "Peter Franks" told me he doesn't make the price. Do not take your car here!!! This dealership is just out to make money and they don't care. Naples gets a lot of snowbirds and if y'all are seeing this, find a mom and pop place to fix your car. Naples Nissan will rip you off and you will definitely pay for it !!!!!!! read more

These negative reviews are real. Bait and switch, false advertising, etc.....Do not waste your time there are definitely alot of less headaches elsewhere read more

Would give 10 stars if I could ! Some of the best customer service I have ever received . All the staff at this dealership are exceptional . From the owner , Mr. Walker to his son, and The salesman that we had a pleasure of working with . My husband and I both needed new cars and chose Nissan of Naples . My salesman was Angelo and my husbands salesman was Scott ! What an amazing team . Eric in the finance department took care of us and we both drove off the lot with our new cars today !!! Thank you all ! Rush put our plates on so we need to give him a shout out as well !!! If you need a car you must shop at Nissan of Naples !!!!! read more

We've bought 6 vehicles here. Have always felt as though we were taken care of and accommodated within reason. The process is as quick and painless as possible when buying a vehicle. They've always stood by the products we've gotten and corrected and complains we may have had. read more

Dishonest disreputable dealership have been working with them for several months and at every turn. I catch them in lies every stereotype of car salesmen is unfortunately exactly what you'll find here. Beware of financing.. they add service plans you don't agree to!!! read more

I had an extremely negative experience with the dealership today. A car was posted on Facebook for about $2700. This was going to be a car for my son who had been saving towards a purchase. I went to the dealership drove the car and was then presented with the real price of over $7,500! That misrepresentation of the price was unbelievable and insulting. Let's talk about totally destroying trust with a potential customer. I'm amazed that this practice is allowed. Unfortunately more than twice the price was more than we could afford for his first car. read more

I called to inquire about a car they were advertising on their website. I was connected to Sean (or Shawn). Shawn told me the car wasn't on their lot but on the lot of someone in their "network". He suggested I buy a completely different model that was on their lot. I thanked him but said I was only interested in the car I called about. I asked if I could buy it through Naples Nissan from the dealer on their network who had the car. He said he did not know which dealer had the car. He said no. I asked if he could find out. He said he couldn't. I politely suggested Nissan Naples should take the car off the website. He hung up without a word. Won't be buying from them. read more

First of all I would like to thank Frankie Gee, for helping my grandmother and I get the car that we wanted. His enthusiasm and help, made the process as painless as possible and we were out of there in less than 2.5 hours. My family and I will definitely return to this location for him and the excellent teamwork this dealership provides. Every one is a team player, even if it's late at night and that is our only time to buy. I'm very pleased with his help and everyone that helped us get into our new Nissan Rogue Select without feeling like stereotypical pressure you see in movies. Thank you again from our family. We both love our new addition to our ever growing Nissan collection. read more

Naples Nissan - Our new baby drives like a dream! TY again, to everyone we interacted with on that day to bring this beauty home. - Car Dealers Near Me - Naples, Florida

I BELIEVE the BAD reviews!! calling this group, carnival barker rejects is being kind. Found the car I liked and wanted to test drive on their website. We previously purchased a 2013 Nissan Altima when the dealership was owned by John Marazzi, since then, this dealership has been acquired by AMSI, Terry Taylor. Salesman Oz,took us on a test drive. I told him I just checked my credit rating and had proof on my phone of 755 rating. We really liked the car and we we're prepared to purchase the car .... As soon as we got out of the car he said the price was $44,000... I said you have it on the Internet listed at $41,270. So before we even went inside the dealership, they were trying to rip me off to the tune of $2730, and remember, I am a returning customer! Don't get me wrong the salesman was nice enough... But they have to follow the protocol of "Let's get as much money out of these people as possible". He was training a nice young man who should run for the hills and not be corrupted by the tactics of this dealership in my opinion. After Oz got my drivers license, he stood up to go into the soundproof booth and said to the kid this is the "trial close". He came out and gave me an interest rate of 7.9 - 9.9%... I said that was never going to work. Then the BS begins! This is why I hate buying a car and only do it when I am forced to. I'm only here because my car was totaled by a distracted driver and I'm still alive. When I questioned the interest rate, they went in and had their powwow in the soundproof booth again, and came out, SURPRISE, there's a new just released plan 1.9% , 2.9% or 4.9%. And when I asked why they didn't start with those numbers, Chad from finance was bought to the table.... He told me they can't "discriminate" (guess what Chad, IMO you just DID). Their "Naples advantage plan" is a joke (IMO) do not finance $3000 worth of promises. On the paperwork was over $600 worth of tag transfer fees?? When we asked about this they said they would rather give us a high number and then come in low... You can go to the DMV and transfer your own tag for $80-$100. They kept saying, today, today, today. We didn't need the car today... And I won't be pushed or pressured when spending $40,0000 but that's what they're all about, IMO. It is dealerships like these that give car salesman a bad name this is why I would rather have all of my teeth pulled out than buy a new car because of these tactics. In the end, it became very heated, and I had to demand my drivers license that was not readily produced. Then all these men can out of the booth and are like, what's going on?! Ha ha you know what's going on, you're trying to take advantage of me and this ain't my first rodeo boys, no one gets over on me not even 4 or 5 finance guys who think they are slick snake oil salesman. I am a little gal but when you push me you will unleash the Tasmanian devil! Shame on Nissan and Terry Taylor for even keeping this dealership open with such tactics. They have lost my business and my respect. Go to Tamiami Ford and see Shawn and Doug who actually know how to treat people right with respect and will give you a great deal!... The only thing I got out of the Nissan dealership today was a great story to tell at cocktail parties, on the Pickleball court, tennis court, and just about anywhere! I will share my experience, so others will not be taken advantage of... read more

Bait and switch pricing - charge crazy reconditioning, adjusted dealer markups, etc. If you're looking for a new car in SWF, avoid Naples Nissan like the plague. They'll also call you several times a day once you're in their system after you've complained that you're not interested in doing business with them. Absolutely wild - have asked around after a lot of car shopping and finally have a new vehicle that I love from elsewhere. Out of all the dealers, Naples Nissan stood out as the very worst. Please don't do business with them. read more

This dealership is a joke. They advertise cars not in stock, misrepresent prices and are very condescending. STAY AWAY!

If you like getting lied to, and swindled, then this is your place! Check car fax whenever you buy from them. I wasn't told my car had been in an accident, but it's my fault because I didn't check car fax. There's more to this story, but I'm done with these people. Fortunately, I bought a Jeep, and all services are to be done at Jeep where their people are nothing like Nissan where purchased. read more

Going here with a pre-approval from one of there so called affiliated banks is a joke. I let them know of the pre-approval and to find next steps only to be told they don't give numbers over the phone.. which i never asked for!! The instructions on the site clearly tells you to call them and let them know you have been pre-approved so they can send to that bank but I never made it that far because they are so scared to actually tell how much a car cost! Its not hard but they want to add a little here and there while you wait and sweat it out. DO NOT SHOP HERE IF YOU WANT UP FRONT LEGIT BUSINESS TO OCCUR! read more

Do not buy a car from here especially not from Angelo. Sold me a previously crashed car without disclosing it to me. He and the rest of the staff is incredible rude and unprofessional. read more

Worst service ever noticed car wasnt vacuumed went to check fluids ,never repleneshed . Would never ever going to that place again...keep away!! read more

Purchased their "perma plate" coating with new vehicle in 2018. Terms were free re-coat every 6 months. Also, they said they had free loaner cars when your vehicle is in for service. Made appointment for service this week. Appointment confirmation notes "rental car". When I went to drop off vehicle I was told there were no rental cars and they had no idea when they would get them. No one could explain why I wasn't called so that I wouldn't waste my time driving there. Also, never heard the word "sorry". Terrible customer service. They want me to buy a new car. Never will deal with them again! read more

Ridiculous! Apparently the staff at Naples Nissan don't know how to use the internet. Www.choosenissan.com/Rogue offered a lease for the vehicle at $199/mo. The dealer said it was impossible to put me in a Rogue for this price. They suggested I try looking at an Altima, when my family and I went out to see the Altima they supposedly went to get, it was a Sentra. I never wanted a Sentra. We test drove and left immediately. Will never go back. read more

My husband and I went to this dealer to talk about having our car service and at the same time asked for some good deals for trading our car. we were very disappointed with these sales persons because of the way they handled their negotiations. Very rude and unprofessional. Each time we went there, we were meet with different agent although we already talked to a certain agent. The manager who is a big jerk, very rude and unprofessional, showed us an attitude that that should not be in a selling business. I read the other reviews about them and they were right; these sales people are rude and liars. They would pressure you to sign some papers and confused you with lots of figures and details which are confusing. We told them that we would think about it and that jerk manager got up, slammed the papers that he was holding, said something and walked away, Very rude and unprofessional. Do not deal with these so called sales people. read more

I purchased a new 2018 Nissan Kicks in December of 2018. I have to say this experience was better than my experiences in the past. This dealer must have turned things around because the sales and service department is completely different. Either it is because they hated working on my 2000 XTerra and wanted me to buy a new car, or it's because I did buy a new car. Now they communicate much better, are more customer service-orientated, and are friendly. I'm happy I gave them another chance because I love Nissan and only buy this make of vehicles. read more

Went in with trade and was told would get $8000. Upon returning after several follwups to close deal on 2018 (loaner/rental) fleet car, I was told that this deal only applies to "NEW" car purchases. I would rather be stolen from than be lied to. Happy new year. read more

Absolutely the rudest people. They act like they're doing you a favor by taking care of your car they have the communication skills of a snail. The lady that was checking me in ungodly disrespectful and rude, I asked her if I can have paperwork explaining what was done to the vehicle and she looked at me like I was an idiot I don't know where Nissan Customer Service people but she has absolutely no business working with customers, the idiot that was working on my car parked in the parking lot it was thunder and lightning pouring rain it said on the paperwork that I was waiting for the car so he knew the customer was there so why would he Park in the middle of the parking lot with a hurricane coming down outside the guy walks around like a thug please please do not come to the dealership do whatever you have to do but do not come to the dealership. read more

I am responding in tandem with Michelle L. Her review was spot on. The car was not "reconditioned" and hadn't been touched at all. It was, at best, a hard sell....not in great shape. But for the price listed it would do. After all was said and done the price was doubled. This is hard to believe since I've never bought a used car anywhere that ended up being twice the asking price. Also, the "young" salesman was less that professional when his exiting remark was "Thanks for wasting my time". No matter what conspired between salesperson and buyer this should not have been his reaction. read more

The service department has been just awful. Either they don't know what they're doing, or they all tell a different story. They dismiss and misinform women, they don't answer their telephones, and they charge a huge amount. Unless one needed warranty work done, go to an independent mechanic. read more

Go somewhere else!!!!! Watched a gentleman buy a used car left came back because it had problems and they told him to bad he signed a contract....... read more

If I could give 0 stars I would. Con artists. Stay as far away as possible. Everyone I've encountered has been incredibly rude, unprofessional, unwilling to help. RUN AWAY. Save your money, time and sanity and go someplace else. read more

Attention, if you are thinking of purchasing a new vehicle at the Nissan of Naples, BE CAREFUL! They are scammers. This past October of 2022, after I lost my car during to Hurricane Ian, I went to Nissan of Naples to purchase to a new vehicle, in good faith and trusting the reputable name of Nissan. At the moment of signing the closing of the purchase, Joshua at financing department, offered me an additional "GAP and Oil Change Program", ($25.00 per month for GAP and $25.00 per month for oil change in program, for 72 months), a total of $3,600 added to my loan. Reassuring me and selling me in that oil changes would be included for the remaining of my five year loan, 72 months - meaning I would never have to pay for an oil change for the rest of the 5 years until I am done paying my loan. This is exactly what was explained to me by Joshua and I even brought my friend as a witness who sat next to me when Joshua clearly made this statement. I did not "misunderstand". Now, on Friday 5/19/23, I scheduled an oil change for the third time since October because my car's screen alerted me that I was due for an oil change. When I arrived at the service department, they informed me this would be my last "free" oil change. I asked if this was a mistake, and the attendant who was in front of the computer, even showed me on screen that in the system it appeared this was in fact my last available "free" oil change. I asked her to please double check because this had to be an error due to the fact that I know Joshua very clearly told me it was $50 for the GAP program and the oil change for the remainder of the loan, again 72 months. I then headed over to the finance department offices to speak with Joshua about this, who was the person I closed the deal with. And then that day, he retracted himself and told me that I was wrong, that I did not understand, and it was only 2 years OR 30,000 miles, basically every 10k miles that I would receive an oil change - which is NOT what he had said to me when I signed the papers during the closing. So then I expressed that I was going to file a complaint and write a review, and then Joshua said he will have someone speak with me and that's when Victoria Machedo, who is the "owner loyalty" manager approached me. She apologized for the "misunderstanding" and told me it actually costs Nissan $350 on their end for each oil change. Yet if a customer has to pay out of pocket for an oil change, which Nissan Naples charges $99 plus tax - so how does that make any sense? She explained again that I had already used my three oil changes and now I have to continue paying the $1,800 (which is half of the program) that I was offered by Joshua. She also very oddly asked me why I "was driving so much that I was already putting so many miles on my car" - which is none of her business - but I still explained I live in Estero and I commute to work to Marco Island every day for work and back. Which she then replied "if you are putting that many miles on your vehicle, then it is not our problem". Victoria continued to give me her explanation and I reiterated that they should at least give me two more years of "free" oil changes for lying to me because I was not explained this AT ALL. In the same conversation, she now offered me instead just two free oil changes in order to try and make me comply. To which I declined her offer and stated that I was very upset and I wanted to speak to whomever was necessary in charge. I then headed over back to the service department to pick up my car because the maintenance service was completed. Victoria then comes up to me at the checkout, with a now changed demeanor, opposed to the sarcastic and ironic attitude she had in our previous conversation, and asked me again "are you going to accept the two oil changes and you know, as long as you don't write a review and you're happy and we are happy? And this will be solved". Those were her exact words, to which I said no again. It is obvious she wanted to manipulate me to keep me quiet because she knows a review would affect them, otherwise why would she approach me a second time and mentioning not to write a review. In the copies of the contract there is no evidence where it states that it is two years or 30k miles of "free oil changes". In the end, I had to pay for the oil change on that day. On Monday May 22nd, 2023, someone from the Nissan dealership in Naples called to apologize for the incident and offered a full refund. I did not ask for this refund, however due to how upset I was, I accepted. The person who called me that day assured me I would be hearing from a MANAGER. On Tuesday, May 23, 2023, Lori Roa, from the finance department, who I confirmed is NOT a manager, called me to apologize in a very nice and sincere way about the "misunderstanding" and I thanked her, and she told me that every time I come into the dealership for services that I come and see her first to "see what we can do". read more