If I could give 0 stars I would. Con artists. Stay as far away as possible. Everyone I've encountered has been incredibly rude, unprofessional, unwilling to help. RUN AWAY. Save your money, time and sanity and go someplace else. read more

It's no wonder people are nervous going to a car dealership. It's almost always ends up with confusion. My experience lasted two days. Their come on, great deal on a new Rogue is a bunch of rip off! We couldnt understand their figures. And they couldn't explain. We bought a Rogue next day because we brought in a veteran car salesman friend with us. He saved the day for us. They're just liars . read more

Attention, if you are thinking of purchasing a new vehicle at the Nissan of Naples, BE CAREFUL! They are scammers. This past October of 2022, after I lost my car during to Hurricane Ian, I went to Nissan of Naples to purchase to a new vehicle, in good faith and trusting the reputable name of Nissan. At the moment of signing the closing of the purchase, Joshua at financing department, offered me an additional "GAP and Oil Change Program", ($25.00 per month for GAP and $25.00 per month for oil change in program, for 72 months), a total of $3,600 added to my loan. Reassuring me and selling me in that oil changes would be included for the remaining of my five year loan, 72 months - meaning I would never have to pay for an oil change for the rest of the 5 years until I am done paying my loan. This is exactly what was explained to me by Joshua and I even brought my friend as a witness who sat next to me when Joshua clearly made this statement. I did not "misunderstand". Now, on Friday 5/19/23, I scheduled an oil change for the third time since October because my car's screen alerted me that I was due for an oil change. When I arrived at the service department, they informed me this would be my last "free" oil change. I asked if this was a mistake, and the attendant who was in front of the computer, even showed me on screen that in the system it appeared this was in fact my last available "free" oil change. I asked her to please double check because this had to be an error due to the fact that I know Joshua very clearly told me it was $50 for the GAP program and the oil change for the remainder of the loan, again 72 months. I then headed over to the finance department offices to speak with Joshua about this, who was the person I closed the deal with. And then that day, he retracted himself and told me that I was wrong, that I did not understand, and it was only 2 years OR 30,000 miles, basically every 10k miles that I would receive an oil change - which is NOT what he had said to me when I signed the papers during the closing. So then I expressed that I was going to file a complaint and write a review, and then Joshua said he will have someone speak with me and that's when Victoria Machedo, who is the "owner loyalty" manager approached me. She apologized for the "misunderstanding" and told me it actually costs Nissan $350 on their end for each oil change. Yet if a customer has to pay out of pocket for an oil change, which Nissan Naples charges $99 plus tax - so how does that make any sense? She explained again that I had already used my three oil changes and now I have to continue paying the $1,800 (which is half of the program) that I was offered by Joshua. She also very oddly asked me why I "was driving so much that I was already putting so many miles on my car" - which is none of her business - but I still explained I live in Estero and I commute to work to Marco Island every day for work and back. Which she then replied "if you are putting that many miles on your vehicle, then it is not our problem". Victoria continued to give me her explanation and I reiterated that they should at least give me two more years of "free" oil changes for lying to me because I was not explained this AT ALL. In the same conversation, she now offered me instead just two free oil changes in order to try and make me comply. To which I declined her offer and stated that I was very upset and I wanted to speak to whomever was necessary in charge. I then headed over back to the service department to pick up my car because the maintenance service was completed. Victoria then comes up to me at the checkout, with a now changed demeanor, opposed to the sarcastic and ironic attitude she had in our previous conversation, and asked me again "are you going to accept the two oil changes and you know, as long as you don't write a review and you're happy and we are happy? And this will be solved". Those were her exact words, to which I said no again. It is obvious she wanted to manipulate me to keep me quiet because she knows a review would affect them, otherwise why would she approach me a second time and mentioning not to write a review. In the copies of the contract there is no evidence where it states that it is two years or 30k miles of "free oil changes". In the end, I had to pay for the oil change on that day. On Monday May 22nd, 2023, someone from the Nissan dealership in Naples called to apologize for the incident and offered a full refund. I did not ask for this refund, however due to how upset I was, I accepted. The person who called me that day assured me I would be hearing from a MANAGER. On Tuesday, May 23, 2023, Lori Roa, from the finance department, who I confirmed is NOT a manager, called me to apologize in a very nice and sincere way about the "misunderstanding" and I thanked her, and she told me that every time I come into the dealership for services that I come and see her first to "see what we can do". read more

My wife and I were in the market for a work van. We went to Naples Nissan and found their "qualifying" sales tactics absurd. We were jumped on immediately upon entering the lot. When I told the salesman we wanted to walk around and look he wouldn't leave our side and immediately started with all the qualifying questions, I had to tell him to back-off, give us some space but he didn't get the hint. I ended up telling him that if he didn't walk away NOW we would just leave. I also told him that if we found something we were interested in I would come back to him, he wouldn't lose his "up" or a possible sale. He begrudgingly backed off and begged us to not leave without seeing him or he would be in trouble with management. When we found a vehicle we were interested in and wanted to test drive things went from bad to worse. I'm not going to go into every detail but we literally had to sit inside and get hammered by the salesman and sales managers. Each trying to qualify us and get a commitment to buy that day etc. etc. In order to test drive they took our DL's and held them captive. About 45 minutes later, still no test drive and even more qualifying I finally lost my temper and demanded that our licenses be returned as we were done with the games and were leaving. Our salesman and sales manager then disappeared for about 15 minutes to retrieve the DL's. I ran out of patience and I literally went to their finance department and demand the DL's. As we were leaving (no goodbye's) the van showed up for a test drive as the salesman chased us to our car. After all that crap we should have just walked but we took the test drive. In the end we didn't buy, not because we didn't like the van but because they we so damn sleazy. Our credit scores are over 800, we have high income with almost zero debt, we can buy whatever we want but we refused to buy from them, awful experience and an utter waste of time. We ended up purchasing a different vehicle from another dealer days later through the internet. Zero hassle, zero games and a smoking good deal. We will never return to Naples Nissan. read more

Just plain terrible. Worse place to service a vehicle. Overpriced and rude all around. My recommendation is to STAY AWAY

Something weird must be going on, because I've had great service and experiences every time I've gone for service at Naples Nissan and it appears others have as well only their reviews are showing up as "Not Recommended" reviews. (In fact there are 18 non-recommended reviews that don't show up, 16 of which are positive, but only one other negative review is displayed? Wondering if mine will show up when I'm done!) I know for a fact one of those 16 is a real review, as it was my fiance who left it after he realized he never left one back when he brought my car in for an oil change one time. He rated them a five and did a little write-up but the algorithms must be broken. Shame the only one showing up now is a "1" star review, because I'm at a "4" myself! That all being said, I can say I am ONLY reviewing their service department as I have yet to buy a car from them. Every single person from start to finish was friendly. I even bumped into one of their mechanics while I was making my complimentary coffee. Someone had spilled the powdered creamer all over the place and it was just like me to start cleaning it up - he had no idea I wasn't the one who spilled it, just laughed with me and said he is always doing it and then cleaned it all up himself. The price for my oil change - especially for synthetic - was extremely reasonable. The only two downsides of the place are that 1/4 of the waiting area was very dirty and unkempt looking (the rest was spotless) and that not a single person came to ask us if we needed help while we were browsing cars to pass the time. Granted we weren't in the market that day and maybe even the people outside across the lot knew we were in for service, but we actually were thinking of trading in my car for a convertible or a truck and someone could have capitalized on that easily! In the past few days we've had a lot of time to reflect on the good and bad experiences we've had at car dealerships, mechanics and other service stations over the years and Naples Nissan ranks toward the top of our list. We've also begun talking about trading in my car again, and as soon as our other car is out of the shop I'll head over to Naples Nissan and give them a chance to show me what they've got. If I end up doing that, I'll definitely update ya'll with my experience to give a feel for that side of the business. For service - not just on Nissans but other makers (I sent my parents there last time, too) - Naples Nissan and their crew are the way to go in this area. read more

I know Nissan had not been good in the past. But I guess its new management since.... But I have taken my Nissan 2x for minor things. They have been courteous, helpful, honest and, fair. They recently saved me from Sears automotive ..... and saved me about$ 750.00. read more

Horrible customer service!!!! Traded my car in on a Nissan rouge. Love the new car and Angelo our sales guy but after we left the dealership the nightmare started... 2 weeks after buying the car they call back saying we need to sign a new contract, and that our lender was so and so, then we get a call saying our lender was a different so and so. Confused as to who our lender was we call Naples Nissan and leave numerous messages for someone/ anyone to call us back. Even tried to make a payment to new so called lender and they had no ideas who we were had no information on us. Tonight we finally got ahold of someone at Naples Nissan only yo be treated like garbage by sales manager Arq. Still have no clue as to who our lender is, the car we traded in has still not been paid off so we are now almost 3 months behind on those payments. I've honestly had better service at McDonalds! Buyer beware of Naples Nissan!!!!!! read more

What a horrible experience. 1) Did NOT pay off my trade in as agreed to in the contract. 2) Sold the car that they had located for me after I agreed to purchase it. Avoided telling me, avoided returning calls, and changed stories multiple times. "I'm going to be honest with you, we sold the car we had located for you" to "There was no car located for you yet" despite having a signed contract with a valid VIN on it. 3) Rude service after they realized they botched the deal. They did not change my license registration when I went to pick my old car up so they sent me off in a car with illegal tags. 4) After purchasing the same car with a better deal in Port Charlotte they did not change the registration in their system so I am still having to use dealer tags. Don't waste your time here. Ended up going to Harbor in Port Charlotte and got a much better deal with infinitely better customer service. read more

Advertised a vehicle for $11,000. Then said they needed a $3500 inspection charge. What a scam. Can't be trusted. Stay away.

Do not use this dealer for service. Most dishonest service place I've ever seen in over 40 years of car ownership! Took my 2015 Nissan Altima there for manufacturer recall. As part of service they did their vehicle inspection. My service advisor, Carlos Saucedo and tech, Jimmy Shewmaker told me my car, with only 53,000 miles needed new AC blower motor AND Front control arms!! ($2115.34) Wisely I said no and took it to "The Garage" on Collier Blvd. My service advisor there said it was highly unlikely since I have no symptoms and mileage so low. He put in up and on hoist came back 5 minutes later and told me all fans were working fine and control arms looked like new, no bushing cracked as this dealer told me. I write this to warn others. I cannot believe a dealer behaves like this. read more

I rarely write negative reviews but my experience at Naples Nissan was so incredibly poor that I feel that I have a moral duty to warn my fellow Yelpers here. They say first impressions are everything and the following is the story of my first ever experience at Naples Nissan. I stopped over to Naples Nissan on a Sunday evening to check out a used car that was not eligible for their "exclusive lifetime powertrain warranty" and therefore was being sold as-is with zero warranty. But no worries, the salesperson claimed that every used car goes through a comprehensive 160-point inspection by the service department. But since it was a Sunday, the service department was closed and they could not access the report since sales and service are on two different computer systems. No problem, I understood that and agreed to wait until the service department re-opened the next day so that the sales person could gain access to the report. Fast forward two days to Tuesday: I had to reach out multiple times to both the salesperson and their sales manager to get a status update on the whereabouts of the report. I was then told that the report is for their "internal use only" and I cannot see it despite the promise by the salesperson to be transparent and share this report with me to ease my concerns as the car sale would have been a no-warranty, as-is purchase. After I raised the red flag of not wanting to purchase a vehicle at Naples Nissan without viewing the inspection report that was promised to be and then asking how we are going to proceed/resolve that issue, the salesperson became non-responsive. Can you say shady? To top things off, I called around to "fact check" and discovered that other area dealers offer the exact same "exclusive" lifetime powertrain warranty for eligible used cars using the same 3rd party warranty provider, so that was a blatant lie as well! I did discover one competitor who had a limit on time and miles but the others had the same program as Naples Nissan, down to the same exact verbiage on their website! This place is infested with slithery snakes even at the management level. Avoid at all costs unless you want to be scammed or taken advantage of. I did not expect this since they are a big-name dealer and shame on me for giving them my time of day beyond the first 24 hours of disappointment. read more

Stay away , Overcharged me big time. A month after I was billed they billed me again.

We have been very upset with the customer service at Nissan of Naples. My husband called about a convertible and said consider the car sold. We waited for pictures after the detailing and did not receive any. Later we called Rush, and he did not answer our call. We then called again the next day but he continued to avoid us. A few days later, we called and asked to talk to the general manager. We were told he would call us back. Well, We are still waiting. My husband and I wanted to buy an Armada along with the convertible. Evidently they do not need our business! Can't believe the response. We are moving to Marco Island and will be sure to tell our friends to stay away from this dealership! Ridiculous! read more

RUN!!!!! As a business owner I am socked that this company can still be in business. From the moment I traded my car in and was told I was going to get excellent service and had no problem getting financing and my payments would be under $500 a month all LIES!!!!!!!! I have a 730 credit score and they could not get me loan unless I wanted to pay 9% interest rate. I was told that they let everyone drive off with a new car and that they will be approved( ANOTHER LIE) . This dealership is a scam, after you drive off in your new car being told you would get financing than denied they they call the police and have it towed away. The only reason I got the car was because I had to have a co signer. Finally got the car and now went for an oil change and tire rotation half hour later I barely taped a pole and the whole front of the car feel apart. I taped it up and brought all the clips back to the dealership, not one person would help me as it was 5:50 and they wanted to go home. Daniel "so called manager" could care less to help me, The only person that was helpful as I was stranded there not knowing what to do was Arquimed Oduardo he told me to call Nissan Connect, HE WAS TERRIFIC. My car is now sitting outside of Nissan service with the whole front bumper hanging off and no assistance. read more

Beware of their Finance Department. When purchasing our lease at the end of the term, they attempted to add an additional $1,363 warranty, $299 wheel protection, $199 "ding shield", and a pre-delivery service charge of $799.50! The manner in which they attempted to add the fees to the loan was both deceitful and unethical. None of these fees were on the original price sheet, nor discussed. Instead, they tried to insert them into the final paperwork. read more

We traded in both of our vehicles here. My 2016 mazda CX-5 grand touring and my husband's mazda as well for a Nissan Titan and a pathfinder. Afer spending thousands in down payment and driving two vehicles off their lot, my pathfinder quit running after just 1 1/2 months. Found out the battery was no good. Couldn't drive my car for two weeks til my appointment to bring it in. They still had us pay for the battery. Absolutely ridiculous. You sell me a new car off your lot with a bad battery and then I have to pay for a new one?? Had I known that I would've never traded in my Mazda. I loved my car but somehow your salesman convinced us to trade in both for two nissans and this is the customer service we get. Will never buy from this Nissan again. read more

Worse place ever, there's a bunch of liars working here, 2 years ago we bought a car here and obviously anyone that's buys a new car knows that has to get gap insurance right, we'll fast forward to now after hurricane Ian, we lost everything including our car, well we call our lender and was told we did not have any gap insurance! How is that possible when we first bought the car we asked for gap insurance and we were told we were getting gap insurance, explain to me how in the world I call the bank and now I'm informed that we don't have it, we can't look in our papers because all of our papers were inside the car that got flooded, so we have been trying to call and no one in financing answers the phone, we have been leaving messages and nothing, the only day that we were able to go in we were turned down because "it was a Sunday and they couldn't do anything on a Sunday" so they promised us to get back to us on Monday, well is Thursday and we still have not heard anything back again, like if we have all the time to be driving all the way to Naples mind you we don't have a car and we have to be asking around to borrow a car to be able to get there, this is very disappointing I would not recommend this place at all please stay away from here, I repeat stay away from here read more

Ok so here goes... unfortunately I didn't read all the bad reviews, Now I know better, Took my car in to get a hose replaced, The kid had no idea what he was talking about I guess the mechanic told him to tell me this but he didn't know what he was talking about, Not his fault.... The hose cost $20 first of all to replace I don't know how to do it. If not I would've done it myself it was going to take them three hours at $179 an hour to get the job done because they said due to the car it was a little difficult to get in there? Then they gave me more bull. So they knew it was going to take three hours? Took the car in at 11:00 am had to call them close to the end of the day because I wanted to know what was going on. They waited to the end of the day to tell me that way I could just leave the car there... I wasn't going to pay 700.00 dollars, I think they do this to people that don't know anything about cars and they take a vantage of us of the old people that live in Naples... very sad, with all the bad reviews on here regarding the shop I don't understand why the owner hasn't done anything to clean up this place they have no idea what they're doing in there and the prices are outrageous!! I would never go back.. PPL SAY AWAY FROM THIS PLACE!!!!! read more

ACTUALLY ZERO STARS If I could give a lower rating than 1-star, I would. Visited twice and spent at least an hour test driving a preowned car with a mirror tag stating $10,477. Decided to purchase, only to get dragged inside for the typical run around by the salesperson "I would like to introduce my finance manager..." even though we had stated more than once we would be paying cash. The "final figures" on paper put the sale price over $14,000! Turns out the advertised price was only for a financed deal, not cash. This was not disclosed upfront. We left immediately, furious with the bait & switch figures, only to have noises made at us by employees as we left the building. Wow. Also a note to the COVID cautious: not one employee wore a mask indoors. I will spread this information as far as possible so no one considers using this unprofessional unethical dealership ever! read more

Don't sign anything until you go to Naples Nissan ! They are truly the greatest ! I have purchased numerous vehicles and it is always a pleasure working with the staff here. They are super friendly, make the buying process painless, and I swear they can work miracles ! Why would you purchase anywhere else ?!!! Thank you Frankie, James, and the whole staff ! read more

Just had my first experience with naples nissan service department and it should be 10 stars. They communicated with me through out the whole process and russle the service associate assigned to me went above and beyond my expectations! read more

If I could give this place a -1 I would. I bought my Rogue here with my young son present and the sales person talked me into buying the service plan because I had a young child and it would make my life SO much easier. He lied about what all it covered but that is not even where my agitation comes in. Trying to make an appointment is literally impossible because they "have problems with their phone lines" aka never answer them or call anyone back so you literally have to show up in order to make an appointment which I did the first 3 times. All 2 out of those 3 appointments that I made when I showed up for some how didn't exist when I came back for them and they fought me on them when I showed them to them. ALL three appointments which where for oil changes took over 2 and a half hours. I spoke to a manager about how this was ridiculous and impossible for me, how I would pay for all the appointments that I had but I wanted to money back for my service plan as it was obviously something that they didn't have the ability to provide. He was extremely nice and again blamed it on these phones that have now been broken for a year and told me to make an appointment online. So I did. I arrived for my appointment and the person at the counter was extremely rude and told me AGAIN that I did not have an appointment. I am not stupid so again I pulled up the appointment on my phone and said this is today, this is this time, this is here, I have an appointment. He said "I see that but it didn't show up on my end so our wait is 2.5 hours". Umm no. I asked to speak to a manager because this has now happened FOUR times and it's ridiculous. He walked inside and came out saying they would do my car now. The manager NEVER came to speak to me. This is soooo beyond stupid because I will NEVER buy another Nissan not because of the vehicle but because of the service. We just had another baby and I would be the easiest person to sell a new car to but instead they want to upsell service packages that they can't provide the service too and then refuse to refund the package when they could have sold another vehicle. It should also be said that this is my THIRD vehicle that I have bought through them. Idiots and unprofessional. Lost a dollar to save a penny. read more

I was planning to buy a new SUV with my family. I have never seen in my life that pushy sales associate. He brought his Managers deal and wrote few numbers on the paper.. he asked me to sign it. Also he ask me to filled up a credit App.. nobody runs their credit before they agree with the numbers. Of course I said No. Mario Sales Associate... stand up and said "what a waste of time being with us" he walked away angry. I bought two cars from Naples Nissan.. They were great.. After today's experience.. I would never buy a vehicle from there. read more

My 30 minute appointment to buy my own leased car took 4 hours and no one cared. While sitting there and doing nothing, I witnessed such a childish, unprofessional group of salesmen who just looked ridiculous. They entertain themselves by calling elderly prospects and put them on speaker phone in plain sight of other customers and mock them while they basically egg on the customer as to why they didn't choose Nissan. It really bothered me to hear an old man becoming extremely upset while discussing his experience while 2 sales men listened on speaker and laughed and laughed and acted like complete dicks. I'm embarrassed to even have the naples Nissan name on my car and hope to sell it outright now as it's just disgusting there. Not to mention.... like no masks! I felt like I was on another planet. Never seen anything like this place. read more

Our experience with Naples Nissan recently was the worst experience I've ever had! 4 months ago, we were bombarded with calls to turn in our Rogue early and get a new lease, as we only had 10k miles on it and they wanted the vehicle in their lot. We obliged and went down to look at their inventory, which was understandably low as most are now. Brandon, one of the salespeople, took one of our key fobs to inspect the car. We decided to keep our vehicle and left without our fob being returned. Upon getting home, we called and were told to pick it up Monday. Upon returning, they could not find the fob and we Would be called when they found it. Fast forward three months later and many calls, we decided to buy out our lease and upon signing the papers, we were told a new fob would be ordered, as it was their fault. The next day, we were informed that, even though it was either Brandon's or the sales manager's fault that they lost the fob, they didn't feel responsible for replacing it and refused. We were flat out told too bad, go to small claims! This company is one of the absolute Worst customer service businesses I've ever dealt with! They ADMIT they were at fault, assured us a replacement key fob would be ordered and then after signing our purchase paperwork, we're told too bad, not our problem! Absolutely horrible and if I could rate a negative star rating rather than 1 star, I would do so! The worst, do not deal with Naples Nissan! read more

Went in today to see if the commercials were actually what they say. "If your car has less than 120,000 miles and is newer than a 2012 we'll give you what you paid for it". Sat down with a sales person and I said let me know what my trade in is worth and take it from there. He kept on insisting what are you looking for. Then he said ok you don't know what you want. Rude. Then some other sales man came over, his name was Ira or Iran or something. Same bullshit except he said we are done we don't need your business. Lol. He walked off and I said hey you got a business card. He said no. I said let me talk to a manager. He said there's not one here. Lo and behold I run into the manager. So the salesman flat out lied more than twice. Worst experience at a a dealer ever!!! It's all a scam to get people in the door. Pathetic how they treated this veteran and nurse. read more

Do not do business with this dealership! They liars, shady & don't care about their customers - all they care about is getting their cars off the lot. We spent 3 hours there, traded our car in, signed 25 pages of paperwork including what our monthly car payment was going to be, what date payments were due, the banks name who was financing us etc. We drove our brand new car home & everything was great. The guys we did business with clearly only cared about us walking out with one of their cars, that was clearly obvious because of how impersonal they were. At first we weren't going to do business with them and walked out; within 7 minutes they called us offering $1500 dollars more for our car than they originally did. We said we'd think about it. We went in the next day and they said they would NOT honor what Mario had offered us the day before- nothing they could do & mysteriously Mario was nowhere to be found! We did the deal as I said and left. 7 DAYS later Mario text my husband they were using a different bank & got us a lower car payment & they needed us to come in and sign some paperwork & wanted to take a picture of the odometer for the new bank financing us. We left our pool & went over there. We walked in and nobody could find Sam, the guy Mario told us to ask for and would have the papers ready for us. After waiting 12 minutes, Sam finally came to us & we went into his office. He said they couldn't get financing for us based on our paystubs! We both work full time and make 20x as much as our car payment was going to be!! This made no sense, we owned the car for a week!! We were furious. We couldn't even fathom what had happened, it made no sense in anyway! They said if we could provide bank statements, they could get it done. I told them to go to hell & they are lying scum bags! I've never heard of a business doing something so shady! Mario clearly lied in his text message saying we got a lower rate; they clearly couldn't get the deal done and just wanted the car back!!! That is not reputable, normal business. We reported them to the Better Business Bureau and Fox News. They lie about anything & everything to get a deal and really don't have an approval, even though they say you do and you sign closing paperwork. I told them to give us our Title back & switch the license plate back to our car and left! Biggest waste of our valuable time read more

I am calling since three weeks and left numerious messages to finance department. As usual noone called back nor noone responded to my inquires. 3 weeks ago the technician stripped the oilpan plug and make me wait there more than 3 hours. At the end i find out they never ordered new plug and asked me to wait. Not nice at all! I took to another shop this week. Cost me so much to drill it out and replace it. I cancelled my maintenance contract right away because of their careless people.. still no refund or no response. I called for the owner ERIN. He dont have an extensionnor an email!!! What a shitty organization. Never do any business again. NEVER! read more

Will not buy a car again at this dealership they screwed me with gap insurance knowing I will not be covered and when call to complain they must know my number don't pick up or return my call I give them a one star they act like their your friend but not really just looking for sale I will go to different dealer or different car completely I call George 5 times and same response no return call read more

I would give them a - (minus) 100 stars if I could. Do not have your car serviced at Naples Nissan. They do not honor the priced disclosed on the website, regardless of confirmation and pricing. When I scheduled my appointment online I selected the 30k service for $189, when I dropped off my car I was told that wasn't the price and the actual price was $399, made me feel like I was crazy. After I went back online I saw what I had originally scheduled and the price was in fact $189. I contacted the service manager but does not care whether you are satisfied with your experienced or the honesty/integrity of the service. I have reached out to Oscar Campos and Aaron Walker, they have both ignored me. Stay away from this place. read more

worst car dealer in naples !!! Do Yourself A favor and drive to a different city to buy your new Nissan. worst company I have ever had to deal with. I could not be any more disappointed in a company!!!!! read more

I am always amazed at the level they stoop to at Nissan Naples. I will explain my situation and let you decide for yourself. Things must've changed recently about buying a car. I went in to look at trading my Nissan rogue for a new rogue. I wanted to know the price of the lease, how much they would give me for my trade-in, and what it would cost me to buy the new Nissan rogue. The sales person was very polite. One of the finance managers came to the cubicle and started asking questions. I ask him what a lease would cost and he told me it would be somewhere between 400 and $500 per month. Well that's a big difference. I asked him if he could be more specific. He told me the only way he could give me the numbers is if I would commit to buy the car that very day. When I told him I always give myself 24 hours to think about things, he told me to come back once I've made up my mind and he will get me the numbers if I will commit. So scratching my head, I asked this person. You mean the only way I can buy this car and you will give me the numbers is if I tell you right now that I will buy this car once you give me those numbers. He told me basically yes. I told him I never heard of anything like that. He told me that this is a different way of doing business because this is a family run business. I just couldn't believe it. You have to Agree to buy the car before you know how much money it will cost you. That is ludicrous. It sounds like Congress. Pass the bill to see what's in it. I just feel insulted. They are not looking for customers, they are looking for sheep. Buyer beware. Stay away from this place If it all possible. read more

Jimmie Caissie in the Service Department was very professional and provided my family with exceptional care. Highly recommend the Service Department and Jimmie Caissie. read more

Very disappointed with the lack of concern towards health safety during this times at this dealership. Not one person out of 15-20 employees I encountered during my "partial" service was wearing a mask. When i asked the service person if they do any disinfecting after 3-4 people have been inside my car without a mask, i was told they no longer do that, but that they do use plastic cover on chairs and steering wheels. A person did cover my chair and a piece of paper was put on the floor before driving the car to the service area but nothing was put on steering wheel as mentioned. I wasn't able to take very good pictures as i was afraid someone would come up to me and say something. As i am 33 weeks pregnant, i just wanted to get it done and leave as soon as possible. Will not be returning here unless absolutely necessary! I felt very uncomfortable and only went there because i needed a recall taken care of. read more

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Customers are all wearing masks. Masks are provided and hand sanitizer also. However, only about 50% of staff were wearing any mask and the remaining had a mask on below their nose or on their chin, and many had no mask at all and that includes managers. Not safe , not practicing social guidelines. Taking a risk by going here. read more

Bought a 2015 Jeep Grand Cherokee altitude and it was the worst experience of my life from start to finish. Within the first two months the Jeep had to have new cam shafts installed and a new transmission. The Jeep is a pos and now I'm stuck paying 550 a month for a car that should have never been on the lot. I tried to call the owner got no response. Then I tried to see if they would get me into a new car and the sales manager literally said to me "if you want a reliable car, you need a co-signer" and now I am stuck. I WISH I NEVER WENT TO THIS PLACE. They charged me a 3000 re conditioning fee and the damn car had more mechanical issues than a 1990 Jeep. So mad. Shady business. read more

Liars. Watched several people walk out after promised made then "contract terms" changed. One customer torn contract up and she was signing paperwork, told finance..."this is not what my paperwork states". She walked out. Another couple wanted a promised payment, salesman had quoted...he pulled it back and said..."we don't have a car on the lot that can get that low of a payment". Yet, all these are advertised. Additionally, sales people left in visible view SSN's, DL's and personal identifications of customers. Is t this a violation of epic proportions? We were buying 2, walked away because of their multiple lies and "Mis-communications". Sales person mumbled under breath and derogatory comments about us and numerous customers. Unprofessional. Unethical. Would rather walk than attempt to deal with them, ever. read more

I have been a Nissan car owner for 12 years - always using their service department - and I have never been let down. Their customer service is always prompt and courteous and my car is always done on time. My last rep was named Oscar at Naples Nissan who made me feel very well taken care of (and my car). Thank you Naples Nissan! -RJ read more

Worst experience of my life buying a car here was told it had ARB braking system Bose speakers it did not I was told there was nothing I could do about it because I paid in full for car. Don't buy anything there. read more