I found this business on Yelp…read more My college aged daughter was in Kingsport shopping and heard a loud scraping noise when hitting the brakes. Fearing the worst and not wanting her to drive back to VA, I sent her to this auto repair shop. They drove the car and didn't hear the noice, visually inspected the brake pads (without putting the car on the lift) and then discovered the issue was a broken mud flap. I applaud their honesty as I sit several hundred miles away. THANKS!

I have used him for years. Not the least expensive but one of the best. Great at diagnosing…read moreproblems. So you won't pay for something you don't need. Which in the long run saves you money.

I blew a motor in my Lexus between New Jersey and Texas. Fortunately, I landed close enough for Tom…read moreDawes to tow it to his shop and replace the motor. Drove it home 2 weeks later and I'm happy with the new (used) motor. When i got to Texas, I checked the oil and it was so clean I could hardly read the dipstick

Transmission was shot. Called 10+repair centers. Uses best parts and excellent service. Support…read moreretired military service my shopping here. Honest and dependable. No surprise charges. Excellent service.

I called shopping around for estimates and not only were they more affordable than other shops but…read morethey were able to fit us in same day and had it done within a couple hours. Definitely will come back with any future work needed.

The other day my diesel truck died on my way to work. The tank still said 1/4 full, so I feared for…read morethe worst. Hoping it was only fuel, I found a ride to get diesel and put it in the tank to no avail. After getting it towed there, they were honest and gracious enough to let me know they were able to get it started again, and that it most likely had run out of fuel and got air in the lines. Not only am I relieved that the problem is minor, I am extremely grateful to have an honest and trustworthy mechanic to work on my truck! Thanks to DP Automotive for being so reliable and honest!

What a great person and got me back on the road thank you for you're service I give him perfect…read morescore , kept his word , came out a fixed my car and he is definitely a asset to our community! Give him a shout

had this guy work on 2 vehicles and did great. so now I've sent him my family's business and very…read moreknowledgeable and fair .highly recommend

super helpful crew here, I stopped by because of a leakey tire while i was in a road trip. they…read morecheerfully fixed my leaky tire in 5 minutes. I picked the right place and got a good price too!

I basically told them what was wrong with my vehicle and the only thing they did pull the wheels…read moreoff and DIAGNOSE what I told them. I was charged $114 to tell me what I already knew and give me aquote on the repair. I was not told of a 1hour labor charge just to inspect and give me a price. I WILL NEVER bother to darken their door again. What a ripoff!!

I went in because one of my tires was losing air. They were unable to work on it right away…read morebecause it was lunch time, but the owner had a tech fill up my tire until I returned after their lunch. Then they repaired my tire for a reasonable price and I haven't had any problems with it since. Thanks!

The only place I trust to take care of my cars. They are always honest and reasonably priced…read more Easily one of the best places in the Tri-Cities.

A diamond in the rough. The shop is right out of the Andy Griffith Show; complete with "Gomer"…read moretype employees. But, don't let the similarities throw you off; the joint is fast, efficient and reasonably priced business. ... The work they did on restoring my broken bracket on the tailpipe assembly, put the car back to running order; complete with the "Gomer" smile from the mechanic when finished. ... The place isn't much for looks but the end result is perfect. After all, I wasn't there for the glitz , just get my car fixed and let's get back on the road. ... A diamond in the rough is an appropriate title..

I went in with high expectations based on the reviews and those expectations were surpassed. my…read more2018 mustang had an aftermarket exhaust when I bought it, and I had noticed some rattling. I dropped the car off today without an appointment, and the car was on a lift within 30 minutes. Jeff explained that the aftermarket exhaust was bolted on rather than welded on. almost before I had time to realize what he had said, Jeff welded my exhaust before my very eyes (I didn't stare at the weld. lol) All said and done, my issue was fixed within an hour. I probably shouldn't mention dollar figures, but the price was a fraction of a typical trip to the grocery store.

I took my vehicle to Firestone Complete Auto Care for mounting, balancing, and alignment of two new…read moreback tires. The process started with conflicting information: I was told I ordered the wrong tires, then that the correct tires hadn't been delivered yet. Once the tires were finally delivered and installed, I returned the next day to find one tire was flat. When I called, I was told to bring the wheel in so they could check for a puncture, which seemed reasonable. At the shop, I was informed they couldn't pull up the previous work in the system and were to check if I had run over a nail or screw. Within about 10 minutes, I was told the rim was cracked and that it probably existed before the service, and that I'd need a new rim. This was surprising because: - The rim did not leak before the tire installation. - The new tire had no damage when I found it flat. - The rim and tire were inspected at the time of installation, so I question how the rim could crack or be damaged during service without an immediate failure or noticeable damage on the new tire. The final outcome was insufficient: I was told they do not repair rims and there was no clear explanation, accountability, or resolution offered. The communication throughout this process was inconsistent, and I did not receive a concrete plan to move forward or a satisfactory remedy. Ridiculous

Just a standard oil change and tire rotation. Nothing special, except for the fact there were only…read more2 people managing and working the entire shop on a Sunday. Lots of vehicles in and out all day, but Mike Wood took care of me. Very efficient and professional. Thanks Firestone.