extremely helpful and professional staff…read more choices of animals are varied and staff, extremely helpful providing input

I agree with many of the other reviews in regard to the manager being very rude. This is made…read moreevident if you scroll through the poor reviews and read her response. I wanted to love this place as my partner and I had heard good reviews. We called prior to coming in and the person on the phone was unsure of what dogs were at the shelter currently (as many of the dogs online were actively being adopted) and couldn't answer many of our questions. Upon arriving to the shelter we felt as though the staff was super friendly, (except for the manager) but still did not know much about the dogs, even getting the names wrong of the dogs we were looking at. When we decided to move forward with adopting the paperwork took upwards of an hour and a half while I waited in the car with our other dog whom had to come meet our future new family member (which we informed them would be an issue over the phone since she is also a rescue and has separation anxiety.) The overall way this shelter is run appears rather unorganized, although we are thrilled to have a new member of our family, I do hope the manager/business owner takes some time to reflect, as well as accountability on the image they're putting out there of themselves instead of just attacking people in the comments for their negative reviews.

I have been researching cat rescues/shelters in New England with particular attention to the ones…read morelocated in Massachusetts. CARMAH or Cat Rescue of Marlborough and Hudson is a rescue organisation which does a fantastic job of adopting out cats. Even during this hectic period of Covid when applications are flooding shelters and rescues, they do a thorough job of reviewing all applications and respond quickly to all inquiries. CARMAH has no bricks and mortar base and so relies on many volunteers and staff to take in unwanted/stray cats and place them in foster homes where they are lovingly kept until forever homes are found. I dealt with Liz, who is the adoption coordinator. She was unbelievably helpful. After everything on my application checked out, and they certainly do contact all your references, she arranged a great virtual visit with my kitty's foster mum. Jennifer was so open and kind and was available for emails and texts. Picking up my new fur baby was done very safely with all safety precautions due to Covid. I could not have been happier on my drive home with my new kitty. She is exactly as she was described. I have seen instances with other shelters where the cat has not matched its description. Since my new kitty has been home, I have maintained the relationship with kitty's foster mum, who has been so gracious and helpful. I also had dealings with Melissa and Brittany, also with CARMAH. Again they could not have been more helpful. So from new kitty and me 10 out of 10 "mewows" for a purr-fact experience.

These people have no idea how to care for a pet. Their…read moremethods are laughable and they treat the animals as though they are liabilities. I was denied due to their belief that a fenced in yard (9ft PVC and unclimbable) is an unsafe area for them to enjoy the outdoors. These types of people would rather treat their pets as objects and keep them under lock in key in a small room rather than allow them the freedom to explore their own nature. I have loved and cared for cats for almost 30 years, never abandoned or given up a cat but apparently I am not capable of caring for them properly. The kicker is that I discovered the kittens that I attempted to adopt living outside underneath someone's stoop and sent them to Carmah for a chance at a better life. I apologize to those babies and hope they make it through the unreasonable and untrustworthy care of Carmah.

I had an absolutely fabulous time visiting Animal Adventures. The facility is quite spacious with…read moreoutdoor and indoor animal exhibits. They also have onsite parking, various indoor/outdoor seating, and a playground. You can also buy pellet at the check in counter to feed the goats and cows. I went for the otter experience and it was truly worth every penny. The online booking process was seamless as was check-in. I had a private room with two otters and their caretaker. The otters were rambunctious but it made for such a fun and memorable visit. You could tell that they're very loved and well cared for. All of the staff that I encountered were very friendly, incredibly knowledgeable, and very kind to the animals. I would highly recommend this business to other animals lovers who are seeking a unique experience.

We booked an owl adventure for two, and were not disappointed! The owls were beautiful if a little…read moreskittish at first. Dean, our guide was great with them and super informative. We learned a ton about the owls and got to interact with them up close- as well as getting some epic pictures! The outdoor play area was really great for kids and I can't wait to come back with my grandkids. I was totally overwhelmed by the variety of animals they had- totally unexpected for a fairly small operation. We interacted with other employees as well including Captain Brian and Ron(?) who gave us a wonderful tour of several areas and animals. I have read some bad reviews here about enclosure sizes- of course we would all love to see these creatures running free in the wild, but many (most?) of these animals are injured and cannot survive in the wild. Others (Diego) have had their enclosure size limited (prescribed) by veterinarians to minimize additional strains on their injuries. I was especially moved by the way every employee I saw interacted with each animal. They respected them, spoke to each animal by name, and showed genuine love and affection for every creature there. I think if I could recommend an improvement, it would be more signage. There were several cages that weren't labeled, or didn't have a backstory listed. I definitely would like more information! Overall, I would definitely support this business and I will be back! I highly recommend you check this gem out too.

On June 13th, brought my 3 month old kitten Chloe in for a checkup. Long story short, After her…read moreexam, it was determined that she had FIP, and it would be best to euthanize her. We were stunned, but had to make a decision on what to do. Dr. Faeth and Ashley showed so much compassion for us and our dilemma. Answered all of our questions, and gave us as much time as we needed to make a decision, and to say goodbye to our baby. My heart is still broken, butI can't thank them enough for all that did for our girl. Ashley, I will miss you. Your kindness and compassion are remarkable. Your truly one of a kind, and the next practice you go will see quickly how truly wonderful you are Dawn & Robert Peto

it was my first time, taking my pet in for a physical/wellness visit... I had more anticipation…read moreabout taking him to the doctor than I do about myself... they were very nice from the very beginning, clearly informative and professional, and answered any and all of my questions, even through my hyper feelings about being at the doctor and not knowing much about my pets needs.. There was a vet tech there named Brendan I believe who did the blood test and other tests necessary along with a treatment... he was calm and friendly, and assured me that everything went great.. Consistent with the reviews I read this is a great vet service.. I would highly recommend this veterinarian hospital to anybody.. thanks for all your help

When we adopted our puppy, Ellie, at 14 weeks old, we were so overwhelmed. We went to a consult at…read morelife is dog. Our consult was with Nance, and she was very patient in explaining the process and talking us through some initial things that we were struggling with. Then, we started with a training package that included 3 private training classes and 2 months of group obedience classes. We also went to a few puppy kindergarten classes. Nicole did the majority of our trainings and she has been a god-sent. She is very good with the dogs, and her energy level makes the training classes fun both for us and our dog. We learned a lot from Nicole and she helped us to feel a lot less stressed out and actually enjoy the puppyhood. The obedience class is set up like a monthly subscription, where you can go to as many classes as you want. We end up going about 3-4 times a week for 30 minutes, as it is a great activity to mentally exercise our dog and provide socialization while working alongside other dogs. We also started bringing our dog to their dog day camp 2x a week. Tim was also very patient in explaining the process. The dog day camp has been great in getting her to play with other dogs and allows her to learn obedience from others aside from us.

I volunteer at the animal shelter Save a Dog in Sudbury and Nance has been helping us train some of…read moreour more challenging dogs. It's remarkable to see the progress that they make with her and how much they enjoy their training sessions! Nance adapts her training sessions to the needs of the individual dog and she is quick to assess how they learn best. She is always patient, kind, and encouraging. We are so lucky to have her expertise, she has changed the lives of so many dogs!

Angela was great to work with. I selected Dog Proof photography because I wanted someone who works…read moremainly with dogs (instead of photographers who take pet pictures on the side), and she did not dissapoint. She was very open about the process, answered all my questions patiently. She gave me a a list of locations that is within driving distance but was open if I wanted a place of my own choosing. I'm glad I chose one of the places she shared, she knew hwere to go, and good places to take the pics. At our appointment, she came on time and was very well-prepared. My dog had such a good time during our session, and I did too. when the photos came, the result was amazing, and selecting them and getting the digital copies was a breeze.

I cannot praise Dog Proof Photography enough- they are AMAZING. At first, I was just playing with…read morethe idea of getting my dog, Ruth, photographed. Deciding whether or not it was worth the money, time, effort, etc. Clearly I decided to do it and let me tell you- IT WAS 100% WORTH IT ALL. I didn't have any idea where to go to take photos- so Dog Proof set up an absolute perfect array of places to take her. We went to wide open fields, beautiful lakes, graffiti walls, bridges- it was quiet the adventure. Ruth had a blast! Unlike most photo studios, Dog Proof let Ruth be a dog. They captured her jumping for her tennis ball, digging in the sand, exploring the woods. Every single photo showcased Ruth having the time of her life, enjoying being a dog. Not to mention, Ang is not afraid to get muddy! She got in the dirt to take half of our photos- getting the best of Ruth's angles! It was incredible to see her work!! When the photos came back, we were stunned. These photos will last a lifetime, moments that I could never have captured on my own, that are hanging on our walls forever. I can't thank Dog Proof enough for giving my family such a beautiful gift. If you're on the fence about getting your pups photographed- I suggest you do it! You won't regret it at all if you use Dog Proof. (AND your dog will be happy you chose them too- Ruth left the shoot exhausted with lots of cheese & meat in her belly!)

We have used Palatine many times for our dog. He's doesn't complain when we bring him. He's happy &…read morehealthy -- clean, not too tired, when we pick him up. Great personal care of the dogs. A family business. They have play time, but also quiet time. Be on time. Price is best of the ones we checked. Recommended.

From the owner: Sweetpea Friends of Rutland Animals provided no-kill animal shelter services to Central…read moreMassachusetts from 2001 until 2015, when a fire destroyed our kennel building, We have been rebuilding since then, through delays caused by the increased costs of building a new shelter that meets MA's stringent animal shelter codes and by the COVID pandemic and associated shutdowns. We're moving on an accelerated reopening plan and invite you to check out our website and Facebook pages.

The groomer Tia was very rude and nasty. I called and a store employee told us to come at 5pm. Tia…read moresaid i didn't call when it was on my phone. She was aggressive toward my small dog. She was upset cause they close at 6pm. I have never been treated so badly. She has no customer service skills and should not be handling any pets. Store manager apologized for how rude and nasty she was. Never let Tia touch your animal

Booked a Wash and nail trim. I made it clear my dog does not do well in cages and just to give her…read morea quick wash and nail trim no drying as she does not like the blow dryer... You'd think when you book an appointment, show up on time that they would put your dog on the table and start with the nail trim and wash. No as I walked out the door almost closed behind me I hear "put her in the cage" So Instead of leaving I waited knowing I was going to get a phone call. Not 5 minutes later "could you come pick her up" hmm I wonder why? I said not to put her in a cage, but that was flown over their heads because they do not care. I highly recommend you take your dog somewhere else because this place is a joke. I typically use a mobile groomer but he was unavailable, I thought this would have been a quick easy service but was not. Hire people that are capable of their jobs. I've never booked an appointment to get my hair cut where I had to go wait in a cage. I'm sat down right away because I booked the hair dresser for a specific time like I did for my dog. Do better!!! And no where on your website says that they go in cages.