The technicians were on time and did a phenomenal job fixing my gas fireplace so it can be used. I…read morehave had several check it out when we first moved in, and it never worked for long. Give these guys a try. You won't be sorry!

Not a fun experience. Terrible to work with. They put in a fireplace and added to gas line but did…read morenot get a permit. Was unable to obtain one because per their sales rep "they are not licensed contractor". They were suppose to be working with their insurance company for a bond and after nearly 2 weeks still don't know what to do. I called the city to verify all of this and they haven't heard from them yet. They also charged us $500 for work that had to be done in the attic. Per sales rep it was "too hot" and his men were "sweating too much" so we had to have somebody do it. And we had to pay them and they never reimbursed us back. Stay away!

Excellent service.. Technician was very knowledgable.. Will DEFINATELY use Embers in the future..read more

This was a far more customer friendly store under the prior owners. They'll sell you Ritz Carlton…read morepricing, but the service after the sale is more akin to Motel 6. Nope. We are done.

We had a small issue with our fireplace so we reached out to Sweeps and Ladders to assist. The…read moreOwner was in the area and took it upon himself to stop by. The issue was as simple as replacing the battery for the box. Neither one of us had the correct batteries - he took it upon himself to go to the closest gas station to purchase the batteries. He may have been gone 10mins - came back, replaced the batteries and the bonus was the great conversation that came with it. EXCELLENT customer service - this is what going above and beyond looks like. If I could rate Sweeps and Ladder higher than a 10 I would!

Their inspection was really thorough and good. Worth the expense. Even included drone shots of top…read moreof chimney.

We had such a great experience with the installation team at Hearth & Grill Shop. When I needed to…read morereschedule the installation appointment, the manager, John, took care of it easily. The installers, Don and Camacho, were professional and made sure I understood how everything worked.

Piedmont Natural Gas came out to check out my fireplace and noticed that it wouldn't stay lit…read morebecause a part needed to be replaced. He adamently recommended The Hearth & Grill Shop. After a few email back-and-forths, the technician was less than polite and refused to even look at my fireplace. If I'd done my due diligence, I would've seen the overwhelming negative reviews on Yelp and never contacted them in the first place. I'm just here calling 'em like I see 'em, and this place is a dud.

Set up an appointment for 9am this morning. At 9:02 I reached out to let them know that I will put…read moremy dogs away when they arrive if they text me when they get here. Was told at that time that they were not able to make the appointment time they were already late for.

They got my old unit back up and running. Chase did me a favor and disposed of an old mini split…read morefor me, no charge. I'll definitely be back

From the first call for a quote to the job beautifully completed, Chim Chimney was professional,…read moreprompt, attentive and creative. Our first encounter was with Elias, who thoroughly inspected and offered his expertise on design and what to expect. He was honest and didn't rush us or give us unreliable expectations. Initially, we just wanted a wood stove inserted into the "hole" where the old fireplace was. He kindly explained that this wasn't possible without dropping out the prefab FP, along with cutting out stone for proper clearance. Fast forward, Elias found that we had an old chimney to the left side of the unit that spanned from basement to third floor and out the roof. Long story short: in order to make this happen, we had to demolish the entire unit. We chose our stove and the flooring. Next appointment was demolition! Walks in Ben! This guy was the real deal! He was professional and courteous, but what we admired most was that he was honest! This wasn't the usual slam dunk job. Our house was built in 1980. Once demolished, we found all kinds of issues that needed addressing. The builder cut up the hardwood floor to meet the old FP, so there were odd gaps, the old side chimney was in the way! At first, Ben built out too far. We weren't happy. No worries! He came back, removed the frame and backing and built tightly around the chimney column. Throughout the entire process, they made certain all work was done to code! The initial quote never changed, even though wrenches were thrown in. What seemed like a nightmare, this company turned into a dream! They exceed our expectations and then some. I would highly recommend this company, as well as their employees and subs. Absolutely stellar job! Thank you Chim-Chimney for making our dream come to life.

I called them & requested a quote to repair our chimney. The guy was knowledgeable just like the…read moreother to companies I called afterwards. Before he left he said I had to pay 99.00 him for the quote before he left. He said they would deduct it from the bill if I gave them the job. If I had know that ahead of time I would have moved on. I called 2 other companies and they didn't charge a fee. They both gave me a quote for the same work for nearly half the cost. Needless to say, I hired Alligiance Chimney & they did a fantastic job. Never again will I call Chim Chimney. I felt tricked & taken advantage of.

The pilot light in my gas fireplace would not stay lit. I called three different companies to get…read moreestimates and schedules. Advantage was the most responsive and had the best price for a basic service call. Communication was excellent. Initial contact was by phone and I had to leave a message. Received a response by text quickly and that was how we answered questions and set up the appointment (I really like working this way!). I also received email confirmation and reminders of the appointment by text and email. Service technician arrived within scheduled time and included a text to let me know he was on the way. He inspected everything, cleaned thoroughly, and replaced the lava rocks. He tested electricity output, carbon monoxide levels, and checked for gas leaks. He determined that dirt and time was the culprit and no other repairs were needed. I was very impressed by the company and the service technician. And my fireplace is now working beautifully!

Advantage Gas Service did a very thorough job cleaning and servicing my fireplace. I definitely…read morerecommend them.

We hired this company in late winter/early spring to tell us whether the gas log fireplace in a…read morehome we purchased could be converted to a wood-burning fireplace, and if so, to make the conversion. Also, to either repair or replace the back wall of the fireplace as the imitation masonry wall had split. They told us it could be converted and ordered a replacement back wall of sheet metal. They made the conversion. When preparing for the next winter, we checked our propane tank and it was completely empty. We had had it filled in the spring and had not used it at all. We contacted the propane company to check our gas lines and they found that the gas line that terminated behind the fireplace for the gas logs had been cut (actually bent until it broke) when the fireplace was being converted. It had not been capped! A gas line connection had also been bent which caused another leak. Had the leaking gas caught on fire due to us making a fire in the fireplace it could have burnt our house down! Not to mention the hundreds of dollars in lost propane, the metal piece has no feet or anything else to keep it from falling over. We have to shove the firewood grate up against it to keep it from falling over. To beat all that, when I tried to send a certified letter, return receipt to the registered agent for their company, it was returned as the company had moved. I wouldn't trust this company to do ANY work of ANY kind - ever!

From the owner: After three generations in this trade community, we no longer participate because of its practices…read more If you see our unrecommended reviews, you can see our customers genuine response