Purchased my glasses here and they started pealing after a few months. I asked for them to be…read morereplaced with another pair as it is clear the frame is no good and it will continue happening. Shah agreed to the price of $90 to replace my defective ones. I get a call 2 weeks later to let me know that my glasses were ready to be picked up and that I had a balance of $200. Her receptionist (probably the 4th I've known to work there since I've seen her) said the doctor won't come to the phone to further discuss this discrepancy. Only after I started posting bad reviews did she call to say she'd give me the frame and with a much cheaper lens for $99.99. I won't give her one more cent of my money. Don't bother with this place. Go to another place the stands behind the products they sell and that hold some degree of professionalism. Her frame selection is awful too, so don't waste your time. I should have ran out of there the minute I walked in. It never felt right and now I know why. Whatever you do, get it in writing because the people there keep switching and Shah won't keep her word.

Have you ever wondered why the protective coating on your prescription glasses will start to crack,…read morelook scratched, or fade in certain areas? I brought this problem to two different eye doctors, who all swore that it's some defect with the lens and that the lens I buy from THEM wouldn't do it. Yeah right... So when I walked into More Eyecare and mentioned this problem, Irving had an answer for me right away.* The customer service here was above and beyond amazing. Irving was the one who walked me around and this guy is SO willing to take the time to discuss frames and lenses and anything else about eyes with you. He really knows his stuff and is happy to make recommendations and keep things within a certain price range. So... I walked in thinking of only ordering a pair of lenses for my current frame. I walked out having bought the lens PLUS three pairs of sunglasses.** Although I was fine with the prior shape of my lens (I have a frameless, so the shape can differ), Irving went out of his way to suggest frames that will better job of complementing my face. He even went so far as to cut a sample pair of lens for me at half prescription so that I could see how it looked. Of course, this new shape looked better, and I was thrilled with it. Once we were set on the shape, hubby and I headed to the nearby mall while Irving went to cut the real lens. They then spent almost an hour helping me adjust the fit and bend of my glasses. As for the decor - It's not a huge store, but there are plenty of chairs, and a large comfy leather sofa in the middle of the room. There are two back rooms, both with sinks and a small tray of contact lens fluid and free contact lens containers for if you need to take them out, rinse them, or anything else. When I started to use the already opened contact lens cleaning fluid (which was close to empty), Irving said I didn't need to use that one and then he gave me a new unopened box of contact cleaning fluid that I could use there and then take home. The store has been quite busy on the weekends that I've been there, but no customer service is ever sacrificed. Chung, who is the owner of the store also works there and he's a bit more quiet and doesn't talk as much, but he knows his stuff just as well. This place is not open on Sundays, but there is another More Eyecare in Ridgewood*** that is open on Sundays. I've seen lots of people just walk in and ask to have some small aspect of their glasses/sunglasses fixed. I don't believe that each pair was bought from this store, but it doesn't matter to Irving and Chung. They are happy to help and are great at building a relationship with their customers and any potential customers that walk into the store. Lastly - Irving sold me on this new type of protective coating for my glasses that is dust and fingerprint resistant. I was hesitant because it costs about $75 more, but it was SO worth it! less cleaning, less smudges, I can touch my lens w/ my finger and not get prints. AMAZING. Also, if you have some discounts with your insurance, the price difference drops a bit too. 2 year warranty on the coating so if anything happens**** I can just bring it back to More Eyecare and they'll make me a new pair of lens. With this kind of customer service, I don't doubt that the procedure will be a breeze, should it be necessary. Lastly - depending on what you get and how many things you buy, there may be some room for negotiation on some of the prices. Not guaranteeing anything, but, yeah... you should definitely visit this store. ------------------------------------------------- * You'll have to visit his store to get the answer***** ** In my defense, one of the pairs of sunglasses was for my husband, and the other was a specialized clip-on for my prescription glasses. *** I think it's Ridgewood NJ ... Google Maps says the place exists, so that's good. **** See ***** below for the possible things that could "happen" to cause problems with the coating on the lens. ***** Just kidding - the reason the coating cracks or scratches is because you can't run the glasses under hot water to wash them. It must always be cold and must be cleaned w/ a nice paper towel thingy. Don't use the soft cloths they give you with your glasses for dust. Only use those for finger prints or smudges because the dust will collect in the cloth and cause scratching the next time it's used.

Came here for the first time a few months ago for my routine eye exam. Doctor charged me $50 for a…read more"contact fitting" where we tried ONE brand of contacts. Doctor also refused to fill my prescription for ONE YEAR and that I would have to come back for a follow up. Doctor also told me he'd find a way to bill it so I wouldn't be charged for two exams. I also asked him not to prescribe me two different contact prescriptions for each eye; did it anyway. He also would only take cash or check not credit card. Total money hungry scammer. Probably going to report this incident to my eye insurance.

Very wonderful experience!! So happy my family stumbled upon this local eye doctor! Great service!…read moreVery professional!! Friendly and caring. Dr Rosen took his time with each of us, during the exam, and including the selection of glasses. Never pushy, or trying to oversell the expensive stuff. We are all very happy!! We highly recommend!

I can't say enough about Dr. Craft . A true professional in the industry . I have been a patient…read morefor nearly 25 years. He remains current-updated test equipment and continually learning new technology in eye care. I trust my vision and my family in his hands

From the owner: At Elmwood Eyecare, we care about your vision. Whether you need a contact prescription, new glasses…read moreor medical eye treatment we can help you. We are able to prescribe both oral and topical medications. We never cut corners and always do our best for you and your vision. Dr. Arnold D. Craft is here to make sure our patients have a comfortable and rewarding experience in our office. Dr.Craft and his staff are committed to answering any questions you may have about our facility, insurances and services. Elmwood Eyecare has been serving the community for over 20 years. Dr.Craft and his staff have built a trusted reputation based on experience, expertise, and quality care.

Excellent optometrist! careful, accurate exam and eyeglass RX…read more I've used him many times over the years and highly recommend him.

Had a appointment for 4:45…read more Was on call with boss so couldn't call to say running a bit late. Drove while on call so can arrive as close to appointment as possible. Arrived at 4:55 Knocked and waited. No one there. Called at 4:58. No answer. Left message No return call Sent email No return email At least call back. He didn't call to check if I was on my way. Ten minutes!!!!! Guess he doesn't need my family as patients and we will be sure to tell others to go elsewhere.

- - - STARS.... The only Rude doctor I met in my entire life. The way she talks to me and my Dad…read moremade us feel like we were uneducated homeless people. She doesn't have an accommodating personality. As a doctor, she must treat her patients at the most polite manner to gain trust. NEVER HAVE AN APPOINTMENT WITH THIS DOCTOR. IF YOU CAN FIND SOMEONE ELSE, THE BETTER. SHE SHOULD STAY HOME AND STAY OUT OF PRACTICE!!! -You will thank me later. The rest of the staff were very friendly.

If I could give Dr. Graves negative stars, I would. She is the most rude, out of line, and…read moreunprofessional doctor I have ever had the unfortunate experience meeting with. It comes to no surprise that the other Google Review is a 1 star with a similar complaint. I went to my annual eye doctor appointment for a new contact prescription, as I've been doing since I was 8 years old. Unfortunately, the doctor I normally see did not have any appointments available and I had just run out of contacts. So, I opted for a virtual appointment, considering I don't have any issues with my eyes, aside from needing more contacts for the next year. I can assure you after my experience meeting virtually with Dr. Graves, I will never choose to see a virtual doctor again. The wonderful technician at my doctor's office did all of the imaging necessary for Dr. Graves to review in order to give me my new script for the year. But instead of doing so, she immediately diagnosed me with diabetes that she felt had been undiagnosed for "several years." Let me be very clear in saying, I am a healthy 31 year old woman, who is currently 6 months pregnant. I've had more blood workups in the last 4 years having my children and annual physicals. I am not naive to the fact that I could have gestational diabetes, but to say I have untreated diabetes and retinal bleeding was extremely aggressive and inappropriate. Needless to say, I became upset and actually walked out of the appointment due to her horrible bedside manner. Thankfully, the office rescheduled me to see the in-house doctor, who is AMAZING. They squeezed me in to their already full schedule just so the doctor could meet with me to review the images. She assured me there is NO EVIDENCE of retinal bleeding and I have nothing but healthy blood vessels in both eyes. She also let me know that 1. eye doctor's should never be the doctor to diagnose diabetes, nor should they even mutter the words before gaining an extensive amount of background knowledge on the patient's medical history. She told me there could be a multitude of reasons to see retinal bleeding, in particular, taking a few Advil right before imaging is done. Dr. Graves should be ashamed of herself for treating patients this way. She knows nothing about me and my medical history. She had no knowledge of my current pregnancy, yet still decided to open our appointment by telling me I had undiagnosed diabetes. Please, for the love of God, do not make an appointment with this woman. I rest my case.

Left three messages over 2 weeks with no return call…read more My last message said if the doctor is no longer taking patients at least please call back to say that is the case. Still no response.

an amazing experience from start to finish - very nice and pleasant staff - Dr Friend was caring,…read moreprofessional and gentle - I am thrilled with the result of my surgery (cataract) - his demeanor at the office and in surgery was very comforting; he was engaged in conversation and listened to questions and answered all questions - I would absolutely trust him with anything he advised - a total 10!

I had an extremely negative experience with this optometrist office. When setting up my…read moreappointment, I was informed that my insurance did not cover a mandatory retinal photography exam and that it would cost $39.00. After speaking with my insurance and providing the billing code for the procedure, I was told it was indeed covered and given the exact billing instructions. When I called back to discuss this with a male employee, he became hostile and insulting, insisting that the procedure was not covered and stating, "I don't care what you think about the insurance," before hanging up on me. It seems they prefer to avoid submitting the test to the insurer and get paid directly. This is a total rip-off. Stay away from this office. They are only interested in ripping you off and taking your money, basically stealing. My insurance even warned me never to pay them out-of-pocket.

I have been coming to Dr.Craft for many years, I will never go anywhere else, you get superb…read moreservice and the best eye care you can ever wish for. Today 3/16/2021 I had my eye exam ,Dr.Craft invested in a high end machine that most optometrist don't have and he is able to take a picture of the back of your eye and he takes the time to explain to you how your eye works and what you are looking at. Will never go anywhere else! This is a hidden gem!!

I went to the facility in Glenrock NJ. I have never seen more rude and dismissive front desk…read morestaff in my life.

This was unfortunately a terrible experience. My sister has retinitis pigmentosa and is almost…read morecompletely blind. She recently developed painful glaucoma and cataracts and was referred to Dr. Merchant. The visit was an unqualified disaster. The staff asked her questions like "what activities have you been less able to do, for example driving at night." Driving at night? She can't see. It's OBVIOUS as she uses a cane and had her daughter helping her find the chair that she can't see, yet a professional who works in eye care would look at a blind person and ask if their driving has been impacted? That was the tip of the iceberg but that example says everything. The lack of awareness and sensitivity was appalling. My sister left in tears. On top of that, the staff promised to call back from a surgical coordinator that never happened. I am sure many people who rave about this practice are fully-sighted people who develop temporary and reparable conditions, but to treat a blind person with such callous disregard turns my stomach.

I had a great experience, not sure why the low reviews, Joanne was super nice and professional and…read morethe girls up front were extremely nice and informative.

Very bad customer service. Impossible to get a human on the phone, calls go to voicemail and doctor…read morerefuses to share eye exam reports from previous year with patient's provider citing the patient hasn't returned for another exam. Ridiculous. We are referring patients to another eye doctor.

My Mom was seen by Dr Hodle in June for a eye checkup in a nursing home in Delaware. I was present…read moreat the time of the visit and was hoping that she would have brought in samples of glasses so we could have order a new pair for my Mom since her other pair are broken. She didn't have any and I don't think my Mom has seen her since and was disappointed that she wasn't getting new glasses. Nursing Homes need to have a room or a place where the residents can be seen and the DR can provide the right equipment to have a good exam. Linda G.

Terrible experience. The staff is extremely rude, disrespectful, and completely unprofessional…read more They show no interest in providing good service. They say they will return calls and never do. The doctor also does not return calls or show any concern for proper patient follow-up. In addition, I was charged $100 for a test that was done with an incorrect prescription, and they neither refunded the money nor offered to repeat the test. We also ordered glasses and had to come back four times because there was always something wrong. I do not recommend this place at all.