Very positive experience at James Tracey over past two visits in the last week. Extensive…read moreselection of frames at all different price points, very knowledgeable staff and overall a great customer experience. Staff made the use of my vision plan simple, getting the details in advance and having that end of things all figured out before I arrived. The optometrist (Tracey) performing my exam was friendly, professional and efficient. Optometrists are a husband wife team, James and Tracey, who clearly care about their patients eye health. I definitely recommend James Tracey Eye Care.

We have been customers'-forever' it seems but on a serious note, the doctors and staff are 5 Star…read more and always provide above the top service level and product. If your eye doctor is falling short, pickup the telephone and make yourself an appointment. They do practice safe distancing and masks while inside.

Doctor Clancy and all the staff were very nice and pleasant. I visited the office to have a foreign…read moreobject removed from my eye. He seemed very knowledgeable and professional and made me feel as comfortable as possible.

Very pleasant experience from start to finish. Office staff are efficient and competent. Dr. Clancy…read moreis a real pro - thorough, knowledgeable, and informative. Office is up to speed on technology and great selection of eye-ware for those looking for one-stop-shop. Highly recommend Dr. Clancy.

Thankful I found this local optician. Janet the owner was so helpful and ethical. Another store we…read morewent to before for another pair of glasses did not tell us the truth of what our plan covered. The other store told us that under our insurance we could only choose from his small ugly display of frames. So I went and bought the frames discounted online. Found franklin lakes store for the lenses and she explained my insurance plan would cover up to 150.00 frames that covered the nice Ray Ban frames with a 20 or 30 dollar copay. I'm returning my online frames and buying the insurance covered ones from her. Appreciate her honesty. Will be returning for all family frames and lenses. She has a decent selections of good looking frames as well

I will never go anywhere else for eye glasses again. I have always been happy with the service…read moreJanet has provided but today she went above and beyond. I had my prescription filled and called her mid morning about a week and a half later to see if I could pick up my glasses that day. I was driving to CT the next day and did not want to drive home at night without glasses. Janet promised I would have the glasses by end of day but they were not delivered to her. She had the lab rush them after hours and delivered to my home at 8:30 pm so I could leave in the morning for my daughter's. This is personal service you would never get any where else. Thank you Janet I will be sure to recommend you to all of my friends.

I had an appointment with Dr. Sinatra, (the owner) who told me their office was a "tier one"…read moreinsurance coverage. Later, I found out they were actually a "tier two insurance plan." That might sound small, but it felt misleading--especially once the rest of the visit unfolded. Dr. Sinatra diagnosed me with a staph infection in my eye and prescribed a strong antibiotic (doxycycline) that I was supposed to take for a full month. It didn't sit right with me, so I went to Eyes On Ramsey for a second opinion. The doctor there was amazing--super professional and thorough--and told me I didn't need antibiotics at all, just a simple steroid drop to be administered for a week. Total relief! But here's the real kicker: A YEAR later, they billed an additional $1,000 for simply removing an eye lash or makeup brush bristle off my upper eye lid! Something I could've done myself by simply wiping my eye . I was shocked! It honestly felt like they were trying to take advantage of me (and how strange to bill me a year later?) Long story short: Misrepresented their facility Prescribed unnecessary and strong medication Charged an outrageous fee for wiping a piece of debris off my eye lid and called it a "medical procedure" Please, do your research and don't be afraid to get a second opinion. We all deserve honest, competent care--without the surprise bills or scare tactics. I'm happy to answer questions if anyone wants to know more. I Just want to keep others from going through the same thing.

I had my first visit with dr Sinatra a couple of weeks ago. I was very happy with the experience…read more The office staff were friendly and helpful. The Doctor s assistants were patient , friendly and professional. Dr Sinatra was excellent in explaining my eye exam She readily answered any of my questions or concerns. She, too was friendly and made the experience not at all stressful. I highly recommend her and her staff. I don't understand some of the reviews that were critical. My guess is that they have the wrong doctor and office. I

Horrible customer service. My 83 year old mother had an appointment today. I called 2 months ago to…read moreverify insurance. It was all verified. My mother gets to the appointment by a ride service and the receptionist said they don't take the insurance and that she has been out for 6 weeks and there was someone else taking the calls. The person taking the calls made a mistake. They should have owned their mistake. Not a good business practice. Go somewhere else if you have a choice.

High Mountain owns a chain of clinics at this time. Like any chain of places it is the same…read more Let me the doctor is good. The assistant is excellent for help. As for the rest of the team....worthless. This practice is owned by another business now. This staff does nothing. I was in to get my eye exam. I needed new glasses. I brought the frame with me. Theytested me and sent the frame out. They told me the date it was to come back. Two weeks later I still had no glasses. I was told they would be there the following week. Next week I kept calling and asking. The individual to help did nothing. "Oh, they are coming" he said. Finally I called on Thursday and he said they were in the next morning. Of course, the glasses were damaged now he said. They did not have these frames so I would have to call where I got them in Europe. I said just give me the glasses back and I needed a refund. I went back the next day and he was gone. The glasses vanished. Everyone did not answer anything. I now need to call the insurance company to get the money back. This staff is terrible. The doctor was good. I will just find another doctor now. Maybe this company is as blind as a bat.

We went in there this past Saturday for glasses for my son. There were 2 people upfront with ZERO…read morecustomers inside. We had gone in asking for help to find some glasses for our son, one of the ladies leads us in the back opens up a cabinet and gives us a tray of plastic frames. She then tells us these are our options plus a section on the wall. She then leaves and doesn't help us with any questions. We start trying on glasses thinking it's very odd for no one to be helping us... when we see her walk by. We ask her 2 questions about color and options for fit which she gives us literally 2 word answers for and proceeds to walk away. It was clear we had more questions and could have used some help. I walked out with my kids and husband completely turned off by the lack of basic customer help. We were ready to buy at least 2 full package glasses.

Ridgewood Eyewear is by far the best of the best for glasses and incredible customer service. I…read morehave been wearing glasses for most of my life, and I've always struggled to find glasses that look great and fit well. At Ridgewood Eyewear, they have an amazing selection of high quality, distinct, fashionable frames to choose from. I was really impressed with how many different top-of-the-line, beautiful frames they have. I also really liked how they helped me find frames that fit and looked good. I have never encountered such helpful people who guided me to find the best frames for me. Mostly, I want to express my gratitude for the tremendous customer service that I have consistently received at Ridgewood Eyewear. I had to get a few adjustments on my glasses to get them to fit just right, and each time I went in, they really listened to where the glasses felt too tight. They were always cheerful when I went back, and they always made me feel welcome. It was just amazing how they were able to make the fine adjustments needed to make my glasses fit perfectly. Ridgewood Eyewear is the ONLY place I will go for glasses and I will continue to rave about how magnificent they are. If you need glasses, head over to Ridgewood Eyewear, you'll be glad you did!

Let me tell you about my wonderful Dr. Sinatra and her staff. They are warm, kind and caring…read more Furthermore, I trust their skill and expertise caring for me. Dr. Sinatra is a brilliant eye surgeon who has a personality to match. With enormous respect, Bonnie Gurda

If I can give them a negative 100 I would. All I can say is do your due diligence before visiting…read morethis office. They are very unprofessional and are not trustworthy. I don't see how that practice and Melanie Sinatra are in business. She has Zero class and not customer oriented at all. I would call your insurance prior to the visit because they will charge you for unnecessary things. They'll even make up things to charge you. I can guarantee that I will let everyone know how they manage that office and I will contact the state so they can re-evaluate their license to operate. You've been warned !

Simply - - The Best! Been his patient or years, including dual cataract surgeries. Answers all…read morequestions asked with a smile! Office staff has always been very pleasant and helpful. Office is immaculate!

Dr. Seidenberg is an excellent physician so I "held my nose" and put up with his rude office staff…read moreand condescending optometrist. I even put up with severe pressure by the doctor and his MA to get the covid vaccine - even after explaining why I hesitate to do so. When I returned 6 mos later, another MA asked if I had been vaccinated and informed me the doctor was no longer seeing unvaxxed patients. They could have saved me the trip by informing me prior to my appt about this change in policy. I will not support anyone who mandates any prior therapy or procedure before rendering service.

I've been coming here for years for my eye care. I've found…read moreeveryone here courteous and professional. So the negative reviews are puzzling to me.

After seeing so many positive reviews I chose this place to get my glasses. After going there…read morepersonally I DID NOT FEEL ANYTHING EXCEPTIONAL. It was just REGULAR, ORDINARY eyecare center. They were professional and gave me space to choose the frame. The staff who attended me was polite but personally I felt they could have been little more friendly. When I asked her to explain the pros and cons for a particular frame she came out with a one line answer "It is a personal choice". i felt the staff did her job but there is nothing like super friendly or plesant or anything helpful that makes me happy and choose maple again. Atleast I did not see anything like that. Just a REGULAR, ORDINARY eye care center. 1) As I stated very clearly this is my personal opinion based on my experience which I had with you guys 2) Seeming satisfied and being satisfied are two different things. I may have seemed satisfied but I was not. When I asked for frames I was just shown few frames and when I raised few questions about a frame I was just told its personal preference. This answer for you may seem satisfied but to me I was not happy. 3) FYI,My first glasses were not made else where. This was bought in your showroom only last year. I think before you respond me please do some homework. I asked you for a pair of nose pads which you replaced for free and thanks. Is this what you meant as repair?

Type of Care; top care the best around…read more Office Experience; the best loved it they treat you the way you want to be like a person not a person with money or whatever

The staff doesn't pay attention to what is happening and just goes through the motions. Needed…read morerefraction to get a contacts prescription. Instead of explaining this to me, they let me decline it, when it was actually covered by my insurance. Not helpful and rude.