My dog was a patient with Dr. Silos for several years. Over time his costs continued to rise (likely due to his lovely view of the Carolina Beach Marina) and we were forced to choose a new veterinarian. Today I seeking the medical history of my dog who has recently suffered from seizures. This info would have saved me a great deal of time and money. When I gave my nale the secretary asked me several questions about my dog, clearly she had info in front of her. When I asked about a specific treatment (a broken leg and subsequent weekly recasting, which cost north of $2000) I she asked if I still lived locally. When i replied that I did and we were using a different vet I was told she would have to consult with Dr. Silos, and he would call me back. ALL I WANTED TO KNOW WAS WHICH LEG WAS BROKEN. Dr. Silos did return my call. He told me that they did not have the records on file because the law only required him to keep them for 3 years. I replied by stating that the secretary seemed to know quite a bit about my dog given that there were no records available. He then went on to say that he did keep SOME IMPORTANT records and could tell me that he had performed an xray and prescribed medication but refused to provide further detail. At this point he told me that his office isn t computerized and that all of his notes are hand written and he does not have room to store them. I fail to understand how this could be in the year 2013. So I asked him what his patients were suppose to do If 3 years later they experienced a problem? He reiterated that the law only requires him to keep records for 3 years and that s just how it is.
The moral of the story is that this out-of-touch and pricey vet, does not care what happens to you once you walk out the door. Furthermore, he will go as far as to keep important records from his clients should they chose to no longer use his services. My current vet would go out of his way to help a former patient because he has a passion for those he cares for. read more