I had the pleasure of working with Jerry. The easiest process you come in.. get approved .. test drive.. give your insurance and down payment and you're out! That simple! Everyone here was very nice! Very professional. Happy I'm finally on the road again! read more

I would strongly caution anyone considering doing business with this dealership. When customers leave honest negative reviews, the dealership responds by posting or referencing people's personal information publicly. That is extremely unprofessional and raises serious privacy concerns. Instead of addressing complaints or improving customer service, they appear to try to intimidate reviewers. Businesses should respect their customers and handle disputes professionally, not expose personal details online. If you value your privacy and professional treatment, you may want to think twice before working with this dealership. read more

NEVER BUY FROM THESE PEOPLE. They will treat you any kind of way, call you out of your name, threaten you, call your family and friends, tell all your personal information whether you gave them permission to or not but when that car is paid off and it's time to send that title to you, it magically disappears. I'm not stopping until they are out of business. Shadiest company around. Scouts honor. read more

Update: While my experience with the salesman was pleasant, this vehicle has been hell! The repair people are unreasonable. I have had this vehicle for ONLY 8 months and I sit in a repair shop as I type waiting for repair on a 2013 Nissan Altima for a Battery, Alternator, Compressor and Belt. I HATE THIS. Understanding that a vehicle is used, from a reputable place, I would expect money into it after having for a few years but NOT AFTER 8 MONTHS. And when speaking to Chase from their repair shop, he was completely disrespectful tell me "you don't understand you have a used car" BELITTLING. Of course you know it's used but you don't expect to start pouring loads of money into it so soon. Then proceeding to tell me "you got lucky with your last car" meaning ... are breakdowns of these used vehicles standard. That's not good representation. So I sit hear disheartened because a dealership I trusted and assured me of the reliability of this vehicle completely lied to me and was not willing to help me understand or figure it out. Not saying that it's needed per say, but you should be able to call and ask questions as to why so many issues. I would NOT RECOMMEND this dealership and would like to state the poor customer service from the front desk along with the repair shop member. Chase. ----------------------------------------- This is my second time buying/working with them. Literally my favorite place to shop a new car. Not only does it have a professional environment but also it feels like family. There is no doubt that you will be handled with care and that your experience will be confidently detailed and honest. I appreciate National Auto Sales and I thank you. I worked with the awesome, Victor. ** Both times! read more

National Auto Sales, Inc - Car Dealers Near Me - Marietta, Georgia

National Auto Sales is the BEST place to purchase a vehicle. The online application is very simple. It could not be any easier. Pat is the Man. Gloria was great and fun to work with. The car that we bought is awesome. They have very clean cars that are in great shape. I know exactly where I will make my next car purchase. Thank guys so much. read more

I like to say my experiences was great at national auto in Marietta I was help by Joe and he was very helpful with great customer services . read more

Very poor communication and treatment of customers. I brought some car issues/concerns to my salesman Chris's attention a week or so after I purchased vehicle. I received a lot of "let me look into it" or "I need to speak to such and such" or "I'll call you right back" and "let me see what I can do". Once I finally got somewhere with the issue I was then told I was out of the warranty time frame and it would be out of pocket. My transmission went and had it serviced through their service department and they sent it to a dealership they contract with and got my car back missing pieces (see pictures below). I was reassured Malcom or Ira would call. I've been waiting for a return call from Malcom and Ira since November 2021 it's now February 2022. The only reason I don't give it one star is because a lady by the name of Diane try's to help resolve many of these issues but I would need to speak to Malcom or Ira. Clearly we see how that's going. BUYER BEWARE!!!!! read more

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Sadly, we cant give less than one star. I never dealt with car Sales people who dont even TRY to sell you a car until my encounter with Joe Desilva today. I saw their 500.00 down special and applied for the financing. I was denied, eve though all I pay is rent, practically no bills whatsoever. Credit isn't perfect, but does it have to be for a small loan? That's not the issue here, though. I think that "special" is just to lure people in, because the people who need to pay $500.00 down, low income, bad credit, are not getting approved. Its just a gift to people who don't need to pay a small down - be aware if you deal wit them that they discriminate against low income people and their deal are not for us, ok! That being said, after I get the boilerplate email telling me generic reasons why my credit isn't good enough to pay $500.00 down and probably no more that $200.00 a month for their used cars, (A person could work part-time flipping burgers to pay that, but sorry, National Auto Sales has nothing for you, poor boy.) I call my "Salesman" Joe "The Asshat" Desilva. He is trying to get off the phone the moment I start talking to him. No matter what I say to him, and I am only asking him questions, he keeps repeating the same phrase. I ask him why does the email say "large loan"? How much was the application checking to finance? I told him I was looking for a car under $5000.00. THEN he says "All our cars are over 10K, so I cant help you". He ignores anything else I say and keeps saying "You were denied financing, so I cant help you" Just trying to hang up. He never offers any alternating, not even ask me if I have more money to put up, other sources, co-signer - no attempt to sell me at all. If I was his manager I'd be in his shit about not making any effort to SELL A CAR. His whole attitude was "This guy has bad credit, so screw him". No customer service, no attempt to be friendly whatsoever, just a straight up butt-burger trying to get off the phone. I wouldn't recommend this place to a person wanting to buy a scooter. Joe benefits every car that is sold, and that's a vote for his nasty attitude and the company's attitude towards lower income workers in general - in a state with the lowest minimum wage in the country. I could find another way to buy a car, but not from this uncompassionate company. Its not like there's this massive market of car buyers anyway - you have to start being more benevolent and customer friendly - you never know, they might go on Yelp, Google, FB, Twitter, etc. and start telling people about your stinking side, and those people tell people, and those people tell people.... read more

I purchase a 2014 Subaru Legacy at this location. When arriving I asked sales men at this location is this a traditional Buy here Pay here location, he insure me that this was in fact a " Buy here Pay here" and the do not run credit. They asked to verify income and that is all that is used. Upon purchasing this vehicle. 2 months later I see current payments of a new car loan on my Equifax. In March I was involved in a hit and run accident which left me 2 weeks without a car. I always made my payments on a Sunday or Monday when it was due on Saturday, since I work weekends. Never been later than that date. I received nasty voicemails from the manager in the payment department on Century Lending. He told me verbatim " You think you can drive around for free!! I called your job and they told me you still work full time and still a active worker!!" My reply was a my car note is only two days behind and I was just involved in a hit and run why do you think I'm pressed to call you guys when I'm dealing with the cops, my insurance, the party involved insurance and my job. The manager at Century lending, I believe his name is Ira begin to say well it is our car and YOU NEED TO LET US KNOW WHAT GOES ON WITH IT!! He also stated IF I DO NOT PAY HE WILL REPO MY CAR!! I was frustrated like anyone else would be. Two days late but dealing with A hit and run and have to deal with this person leaving harassing disrespectful voicemails. When arriving at the location to speak to the vice president. I notify upon arrival I did not want this person to be in the meeting and he still managed to be in the meeting. He lied through his teeth about the reasons for his staff to be rude even saying the lady was rude cause she is pregnant and you know how that can be? Who says that to a paying customer or in general. Weeks later still during the epidemic of the COVID-19. I was admitted in to the emergency care for COVID related symptoms. I was bed rested for almost 16 days. I was out of work due to the protocols in placed for this virus. I called National Auto sales to let them know what was going on but due to them having the wrong email on file I never got any emails to send of documents of my health issue at the time. When I finally got back on my feet i places another phone call to still did not receive any email. I decided to on Friday the 04/24/2020 at eta of 12pm to go up there to make a arrangement with payment same day. Once gave proof of what i was out for the older lady at the payment window ( Never gave her name) told me they cant do a deferment. Like anyone else during this hard times would do I informed I would seek legal advise and then follow up back with them. I later emailed them insisting on paying half the month and putting the 2 weeks behind my car note two hours after leaving. I never got any reply! Monday the 27th of April around 10am I received another 2 nasty voicemails from the same individual at century lending who claims to be the manager over everyone. He once again stated you think you can drive for free without paying and calling up here and coming up here being rude to everyone. If you do not pay today we are coming for the car. Once again I called back asking to speak to someone in charge due to this ongoing harassment from the person. Once arrived they never told the vice president I was there they told the person Ira is that is in fact his name I was at the dealer. Once seeing him I told him I wish not to communicate to him i would like to speak to his superior due to his lack of respect for his paying customers and unprofessionalism. He stated then you got to deal with me cause that is that and you can not speak to anyone cause it is his decision. He then begin to tell me you can wait here all day cause I will not be able to speak to anyone so either i pay or he is repossessing my car today! he was loud and obnoxious in the dealership in front of other customers and employees. 2 of the employees walked outside cause they did not wanna hear it. Tabetha that had nothing to do with it then begin to chime in, in a negative way. Arguing with me about what I said weeks ago when i made a full payment! Ira then got aggressive and begin to walk towards me and telling a gentlemen to go outside and take my vehicle while I had my little brother sitting in the car! The vice president had to step out of the office cause he heard commotion. I explained to him how this is a ongoing issue with this gentlemen. I need the owner to contact me to fix this!!! Cause if he is like this with me I can only imagine whom else he does this to. I have all voicemails and documents to prove this person is unfit to run this department. read more

My experience has been amazing today at National Aut Sales. Victor my salesman was very knowledgeable of the cars on the lot. I will most definitely be recommending the company. read more

This place is trash FALSE ADVERTISEMENT!!! Don't even waste your time !! All credit is not accepted! Also I have never seen a hard inquiry hit my credit as fast as this place ever ! Making 5k a month but I couldn't get approval I call bs ! read more

If I could give no stars I would. This company is not great for first time drivers or anyone who's looking to get another vehicle unless you plan to work on it. The only good thing about this company is the tow company and mechanics. I purchased a vehicle from this company and the car stop working after 3 months of having it. it was nothing I did to the car it had everything to do with the computer and transmission stop working. The company knew something was wrong with car but they still sold it to me. I know this for a fact because one of the sales rep actually showed me and told me. When I spoke to the owner they try to say the sales rep lied and cars mess up all the time. After speaking with two sales rep and the owner I didn't want to get another car by them, when I notify them how I felt and that I wish to just not purchase another car with them , the owner told me its either I purchase another car with them or have on my record that I had a repo. So they put me in a predicament to have to purchase with them again and they made it so difficult for me to get another car I half way like because they wanted me to put more money down. Now months go buy and im headed to the company to make a payment and I see the road is blocked off due to multiple cars blowing up on the car lot. Also this company charges way over market value for old cars. they also will send you false emails, text messages and phone calls saying you are late on your payments. So not only do you have to worry if your car will stop working or blow up on you also have to make sure to keep a copy of each payment so you wont be scammed out of money. I just hope someone see this before they purchase a vehicle from this company. They might be nice and giving great deals at the time but once you sign that contract there's no going back. They are not good company to purchase from. I hope someone see this before they purchase. read more

This place is a gem! Buying my first car was an overwhelming process altogether. Joe made my life so much easier with his help. As soon as I arrived at the lot we were welcomed with smiles and information needed. I pulled off same day with my beautiful new car and time to spare. Thank you! I am completely blown away with my experience here! This place is highly recommended!! read more

Mr. Owner - I am afraid that I am reviewing the exact same location as displayed on the site (same address, the pictures are all the same, etc). I would like to think that my negative experience was the only one, but look at the other reviews. There is NO evidence of any of the payments I made in 3 years on my credit report. Your company is a fraud. And, you wouldn't find my nickname "Valkyrie" in any of your databases, because it is an online nickname and not my real name...I'm just glad I'm in a better financial position to be able to afford vehicles from REAL car companies that do what they're supposed to (legally). read more

Avoid this dealership AT ALL COSTS! Their cars are NOT fully inspected and they do NOT do what's right or fair for their customers. They are only concerned about profit and savings. I am currently in the process of suing National auto sales. Here's why... They took my $2k down payment (which didn't even apply towards my car) and gave me a piece of sh*t vehicle that needed a turbo repair right off the lot. I sent in a list of 12 concerns that needed addressing. They only fixed the turbo. After they repaired the turbo, (mind you this is within a week during my warranty period) I continued to have a lot of the same 12 issues. After many emails and calls, my warranty ended and I never got a response or call back. I was left out in the cold with this car. To deal with all the mechanical issues on my own. I continued paying my car note on time, but they continued to refuse helping me in any way that would make up for them dropping the ball on me. I had a head gasket failure 4 months into the loan. Couldn't necessarily determine if it was their doing or my own, but they were very predatory and unprofessional by not even attempting to remedy the situation at hand, so I paid for it myself. Now they won't do anything else to help me because I had another mechanic work on my car (because they clearly couldn't be trusted). My car is now ultimately unsafe to drive, the engine could catch fire any day. So I had to return the vehicle because I can't afford the new engine, AND the car note, insurance AND a rental. After 7 months of hell, and absolutely NO accountability on Nationals part? Thanks for nothing read more

I have been with National Auto Sales for almost 2 years now and never in the last 2 years have I ever been disrespected as I was today. From the start of me getting my car with the company, I have made my payments on time. It wasn't until this past September when I lost my job that my payments started to slack. Whenever I knew I was going to be late, I would call the location to let them know. Always had a nice experience as well, I would let them know the situation and they would help make that arrangement. Currently I am 16 days late on a payment, I just made one today(11/22/21) and planned on making one tomorrow as well to help me catch up, but in the process of me making a payment I got one of the late payment texts from the company and I was just blown away by what I read. Usually the text messages are nice and generally mean well, but lately they have been a little out of hand. Not only do I get multiple messages a day from different numbers, but the messages are belittling to me. They constantly explain how I need to clean out my car because they are coming to repose it, or they threaten me with an arrest warrant. For a while I just brushed them off because they knew about the arrangements, but I cant simply sit back and let them harass me like this anymore. After I got the message about the warrant today, I called the location simply to ask why the messages were so harsh. When the woman who I'm assuming is the receptionist answered the phone, I explained my issue to her and afterwards it was silent for about 10 seconds. She came back laughing and said okay, I shocked that she found amusement in my situation. I proceeded to ask to speak to anyone that could potentially just give me an answer about these text messages I have been receiving. I get transferred to Ira the GM, the way this man started speaking to me was unreal especially for someone in his position. He was rude, spoke to me with such anger in his voice, so much hostility. I explained to him how I felt I was being harassed by the messages that his employees are sending out. All he could say to me is "No one is harassing you", "You owe me money", "until you pay me my money, you will keep feeling this way", "money, money, money". I cant stress enough how much this affected me emotionally. You never ever know what someone is going through, or how your words can and will affect them. Thankfully for my situation I'm not the only one who has had problems with Ira. If it wasn't for the internet then I wouldn't have known his name. After he was done yelling at me, I proceeded to ask for his name and he hung up on me. Nothing like that has ever happened to me and I pray it never has to happen again. I have lost all trust and respect for the company. Never again will I recommend anyone to buy a car from National Auto Sales. Something needs to happen to Ira as well, he should not be aloud to talk to customers the way he does and get away with it. 0/10 WOULD NOT RECOMMEND! read more

National Auto Sales, Inc - I GET THESE TYPES OF MESSAGES ALL DAY, EVERYDAY! THESE PEOPLE USED TO BE SO HELPFUL. - Car Dealers Near Me - Marietta, Georgia

First, to be fair, Corey way an awesome sales rep. He is the lone bright spot on my dealings with this company. Second, my car was purchased from NAS in February. On Father's Day it dies on me in mid traffic. 4 months from purchase, my car requires what my mechanic says is a timing chain AND tensioners (FYI, I work in an auto repair shop). This is easily a 2k fix, yet it's an 80k vehicle 4 months from purchase. I go there and a man who's name I don't recall agrees to have it towed to their mechanic for inspection. At this time I've left a lengthy review describing the aforementioned situation and my disdain. Leo calls me and says we will work something out and that they'll touch base with me after vehicle inspection. I remove the post and I'm elated. Fast forward to a week and a half later, NO ONE has called me about my car nor has anyone returned my calls. I've left 2 messages for Leo, at least 4 for Tim ( service advisor whom knows about issue with car ) and no correspondence. I've been without my vehicle for 2 and a half weeks total and every time I call I get "he's busy, out to lunch, etc." I call today and speak with a lady in the service department whom states that since the car was sent out I have to wait until they hear something for them to tell me something. In what world does it work like that? I have no idea when I'll have my truck, nor how much I'm supposed to pay or what total is wrong. This is unacceptable! What makes matters worse is the demeanor and attitude the lady that answered the service phone had. For two plus weeks I've had to rely on friends, uber, a bike, my feet just to get to and from work all while it's an acceptable practice to just tell the customer to wait on a call. I'm at the point now where they can have this 4 month old truck as I will send this complaint to the BBB and will never do business with them again. A lot can can be alleviated with open communication. At least that's what I've learned since working in management since 2005. Be great today! ***7/7/16 JUST got a call from the mechanic, and low and behold my engine is locked up. Mind you I put $700 of work into it at my job (preventive maintenance and mileage scheduled maintenance, brakes, and oil changes). The cost to replace an engine in my 4 month old vehicle with 80k miles on it is $3100. It took almost two weeks to diagnose this right? Do business as you please, I will no longer! read more

After doing research online and filling out an online application they called me the next day and approved me so I went in to test drive and see what they could do. First off I should say that I read through the website which stated they had "competitive interest rates. So after I test drove and decided on a car they showed the the financial breakdown. $15,000+ for a car valued at $10,000 by Edmunds and KBB (at the highest value). Then they say the interest is 19%. I'm sorry, but there is no way I am paying one and a half times a car's value and 19% interest when the average interest rate is 5.28 on a 36 month term. I asked if there was negotiation in the price, but NO! I walked out. Unless you are desperate for low down payment and have no other way to get a car I would highly recommend not to go here. It is a huge rip off!!! read more

This is the absolute most matchless place you could purchase a good running car with bad or no credit! I went ahead and did my application online before I went in. I received a phone call within 15 minutes from Victor informing me that they accepted my application and was going into finance for further review. One hour later Victor called back letting me know how much I was approved for and that he was available for appointments. I came in the next day (Sunday) and he had EVERYTHING ready plus no wait! All I had to do was test drive and sign. I ended up getting a 2015 Nissan Altima that runs amazing and he provided me with the best possible payments that worked for ME! The dealership and cars were clean and in pretty good condition and the staff was just over the top impressive! I'm so thankful someone recommend to this place to me! Victor was the best!!! read more

My friend purchased an Audi from this place and they charged him $13k. He paid a $3000 down payment on the car. A year in, the car could not pass emissions and the breaks went out on the car. National auto sales is the worst buy here pay here in Cobb county. There are tons of other buy here pay here facilities that sell cars for the correct price. Don't let these people sell off their pieces of junk to you. Hands down, GO SOMEWHERE ELSE! read more

To start off Joe was my salesman! I came in after leaving marietta car sales which is horrible. I pulled in at 6pm they close at 7pm. Joe took time to get my info and said hed call me the next day. Sure enough i got a call and he got me into a car that day. Usually when my husband and i walk in to places they stare as if were broke trash because we have tatoos. Soon as we walked in here we were treated with respect and the process was so easy. Joe works for the customer he got my intrest down 1% which was awesome. He is truly great at what he does. Thanks Joe read more

Please safe your money and time on this dealer, Worst dealer you can possible go to. My worst experience with this dealer and 5years later im still having problems because of this people. and if you do, please inspect the vehicles because almost all of them have some sort of problem and it will break down in the near future. read more

Went to this place last week looking for a car. I walked around for about 10 minutes, they did not have any prices on the cars so after a little bit i walked inside and one of the sales associates was just standing there talking to the front desk lady. I asked for some sort of price sheet or something so i can know what stuff cost and he gave me a general price range for cars (example. i was asking for cars 2006 fuel efficient "uhh 14k") . You could tell he did not want to take the time to show me anything. He didnt even come outside. I guess his conversation with the receptionist was more important. Very sad. Ended up buying at cobb county toyota. read more

I had a wonderful experience with Will . I lost my car last year in a wreck and I have been looking for a quality buy here pay here dealership with low down payments and that is exactly what I found here! Will was friendly, patient and very knowledgeable. He made the process of buying a car a breeze and I love my Honda Accord. I would recommend National Auto Sales to everyone I know. read more

I found a car I had been wanting for a while now. $99 down sounded amazing! Their Web page doesn't display the price so I called. I was asked to fill out an application. So I did. I provided them with everything they needed. Then was asked to put $1000 down on the car...?! Then, the car was selling for almost $14,000. I had been looking at other cars in the area and calling around to dealerships, researching online about how much this car is worth. With the miles on the car and the year, it was only worth $7,000-$9,000. When I asked about this...there was zero negotiating. So, I definitely passed. It is really disappointing when you see ads like this and they turn out to be false advertising. I guess they don't want to sell that car quickly...it might be a while too, considering I've been talking about this car with them for 1.5 weeks. Be sure to research, ask questions, call around, and negotiate....if they are really wanting to sell a car, they will help you. read more

Bad place to buy a car. Sold me a 20,000 dollar car that had been in two accidents and didn't show me the car fax till after the purchase was final. Filling chapter 7 bankruptcy because can't afford the repairs. read more

NO NO NO ! Terrible ! I mean TERRIBLE business and service. First right before you buy the car they threaten you with a lie saying all our cars have the ability to be stopped by us wherever you are if you miss a payment. I come to find out that was a lie. Furthermore, my car was a piece of crap. Initially the car was 13.5 but somehow they wanted 25,000 for an 07 Camry with over 100,000 miles. But I was desperate (stupid) and they get you with the "low" down payments. Accepting $99 down but your payments are through the roof. I put down $200 and end up paying $400 a month for that mess. After 2 years I paid over $10,000 and still owed 12-13 more. I hit a hard spot and got a little behind on the payments but kept communication and made my payments in increments for some time but instead of understanding my situation which I made clear, they harassed me, and threatened me with warrants and repossession requests. Numerous emails threatening me from multiple employees not communicating within the company. The man from their collection team (First Century Lending) who repossessed my vehicle while I was at work was rude, mocking me and even talk down to my parents. Threatening to hunt me down and get me as if I was criminal. DONT send your kids, friends, colleagues anybody to this hell hole. Very unprofessional, no regard to the customer just the dollar bill. The worst buy-here-pay-here in GA. Do more research. read more

I applied online for financing. Was told I needed a co-signer due to having a vehicle loan on my credit. Got a co-signer, then was told I did not need a co-signer. They said I could do the loan in my name if I paid off my current vehicle. They said it is their policy that they do not allow people to have more that one vehicle on their credit. Did not make a whole lot of sense for families that need more than one vehicle...... I have perfect credit and have paid off 8 vehicle loans. Seem like a great business model not to lend to people that pay their bills. Good luck! You missed out on a buyer with cash in his pocket and perfect credit. read more

(5/18/2021) do not purchase from this place i haven't had my car 30 days and the check engine light has been on for 2 days now and 2 other lights. this vehicle is supposed to be under warranty but the service department won't even schedule a time to bring it in. these people are crooks. run far from these snakes. chris guitry or however it's spelled is the worst of them all. you've been warned don't purchase these overpriced lemons read more

Run!!! Run!!!!! Run!!!!! This is by far the worst experience buying a car in my life!!!!! They are the most rude staff starting with the manager and working it's way down. You call them about anything they offer no assistance whatsoever. I was laid off due to covid and sent my separation notice and all. They would not work out any sort of payment plan with me in a pandemic!!!!! Then threatened to repo my car and I'd be sued if it was paid late! The car broke down and was in the shop, hadn't been driven at all. Was towed to the shop and then when I went to get it, they repo'd it from the shop bc the registration expired. Even though the month wasn't over and my payments were current. I wasn't even sure it hadn't died bc 3 people couldn't figure out what was wrong with it. So I got my car repo'd from the shop bc of registration when by law I had to the end of the month to renew it. The manager called me a liar when I said it's been at the shop bc the GPS showed it moved, well yeah it moved bc it was towed clown! Charged me 600 plus dollars to get it back from them and they damaged the whole front bumper when I got it back. All of this during a pandemic after I loss my job!!!!!! I had paid on my car for 2 years. Clearly had no problems paying it or maintaining my vehicle prior to this. These people have no compassion for their customers at all!!!!!! DO NOT BUY anything from this place. I promise you will regret it. They need to be sued for harassment!!!!! I've never been treated this way by anyone. read more

I regret going to this place I got my car in October 2019. I backed into a pole a month later. I didn't contact my insurance. I pulled up to pay my note like I've been doing for 10 months since the accident. The lady at the register asked me my name 5 times then she asked about the dent in my car that's been there for 10 months. I was in a rush and I told her I was and to call me about the details. I told her I wasn't sure if my insurance had lapsed or what happened and to just call me. I had someone watching my son during virtual learning so I could pay my note. I was in rush and thinking about an accident from nearly a year ago was the last thing on my mind. She refused to give me my receipt. She told me I needed to speak with the manager about the accident. After going inside she finally gave me my receipt. I called to speak to the manager to tell him how rude she was. And that she should get a little more training on customer service. He didn't want to discuss her rude behavior he wanted to discuss the accident. He was rude and hung up on me because I wanted to address her rude behavior and holding me up before discussing the accident. He told me my car would be repossessed in one hour and hung up. I'm big on customer service and the manager of any establishment should be too. I regret getting a car from this place. The best part was my salesman Corey. read more

They don't even deserve to be given one star. I will begin with the day I purchased my vehicle. It was October 21, 2016. I was desperate for a vehicle, didn't think it through, was very impulsive, and ended up at National Auto Sales. I had some money saved for a down payment and liked one of the vehicles I found on their lot. It had a lot of room and the mileage was ok. I put $99 down, purchased insurance that day and drove it off of the lot. It drove great and I didn't have any issues with it for the first couple of weeks. On November 11, 2016, I was driving up Dallas Hwy and it began "skipping" so badly that it would not even accelerate. I coasted into a parking lot and it sat there until I could have it towed to National Auto Service Department. Now, mind you it was still under the 30 day warranty. The following Monday, they made some minor repairs, like changed a plug, and sent me on my way. The next day, more issues...same issue and more. So, I took it back. The mechanics said they couldn't duplicate the issue and sent me on my way. The next morning, I couldn't get the car started for a few minutes. When I finally did, I called the service department and took it back in...only with a friend who is a mechanic. He spoke with the service department face-to-face and told them what the vehicle needed. The service department did a complete tune up...changed out all of the coils and spark plugs...kept my vehicle for three days and put me in a rental at their expense. When I got my vehicle back, it was running better. However, after one week, the skipping began again. I was beyond frustrated! So, I took it to my friend the mechanic and he said, "Maybe they didn't change your transmission fluid. I think it needs to be flushed." So, I called National Auto and they said, "We don't flush transmission if the vehicle is over 100k miles." I said, "Well you need to." So, I took it back up there and they did it. Well, the vehicle ran fine....for a while....for about three months. Then it sat idle because it would overheat, stall out, and it was just a danger to drive. All I wanted to do was give it back and get my money back. I was so mad that they had sold me a lemon. The only problem is that the lemon law only applies to new vehicles and not used vehicles. They wouldn't work with me. Just told me they would either come get it or to voluntarily surrender it would be my option but I wouldn't get out of the contract peacefully. So, I stopped paying on it, called one morning and said I was not going to continue paying for a vehicle that was a danger to drive and that I was going to bring it back. They said they had a tow truck that would come and get it. Today, almost a year later, I was greeted by a process server. In this document, I learned that National Auto sold my vehicle to another idiot for the exact amount that I financed it for. The EXACT AMOUNT. And they are suing me for repairs to the vehicle (I will find out exactly what repairs were made to it), storage fees for it being parked in their lot, and a tow truck fee. Now, I get to fight them in Court in front of a Judge. I welcome it. I might just take it to a jury. They need to know the kind of business they are. Just be careful when dealing with these people. They do not go over these vehicles with a fine tooth comb nor do they go over your contract with one either. You can buy a new vehicle for the amount you pay at this lot and you are better off doing so. I made the mistake of jumping at the opportunity to buy a vehicle so easily. I was stupid and now I am paying the price mentally but I will not physically. They may have started this battle but they will not win this war. read more

They sold me a car that they knew was unfit to drive. The engine completely locked while I was on the highway putting my life in danger. They used me to purchase this car because the manufacturer wouldn't provide repairs without the car being owned by an individual. Since I purchased the car and almost died on the Interstate the manufacturer replaced the entire engine. Now they are harassing me daily. Since then If I miss a payment for literally a few hours they do not hesitate to threaten to take my car! They sold me a messed up car and used my name to get the repairs and now they're hoping with everything in them that I won't be able to afford my payments so they can take my now "brand new" car to sell it to another buyer at a higher price. I feel they used me because I'm young and they were hoping they'd be able to take the car back for further profit because they thought I wouldn't be able to afford my payments. Grade A Scams are done here! Steer clear of this dealership! They will risk your life to earn an extra pay day and have zero remorse. They have zero respect for their customers. They will threaten to call the cops on you for no reason just to put fear in your heart. They'll tell you you might as well give your car back because you can't afford it. They'll constantly threaten to turn off your car within a few days of a late payment. They will show you zero respect after you've purchased your car and left the car lot. Do not buy your car from them no one deserves this treatment and I hope this review helps you avoid these people. read more

The finance department and management called leaving threats on voicemails when u pay the day of.

I wish I could give them zero stars. I urge you not to buy a glass of water, Let alone a car from here. I have had this car for less than two months I've had two check engine lights and they refuse to do right and take this lemon back. These cars are highly over price with arrogant management. That won't do right by their customers and trap you into bogus contacts with broken cars. read more

I got a 2011 Nissan Cube from this place in May 2016 and I was already having transmission problems in August 2016. I couldn't afford to pay $$$ to get the transmission fixed, pay the note, and insurance. I shouldn't be having major issues after 3 months if they actually inspected the car. The cars are ridiculously priced anyways. If you have bad credit, just save up to buy a cash car or go elsewhere. It's worth it in the long run. read more

We purposely purchased a car from this company because we were assured we could make our payments at their facility. We started having problems with the car, but they fixed those. Within several months they sent us a letter telling us they were signing our loan over to a loan company we had never heard from. This loan company will charge $100 a pop if you are one day late. You quickly get into credit line hell with these loansharks. They are the absolute WORST dealership in Georgia. They flat out LIE to customers, sell shoddy cars, and their mechanics couldn't wipe their own asses without help. Stay FAR away from this place. If you value your sanity and your credit rating, go elsewhere. read more

My experience at National Auto Sales was very positive! Although I had prior repossessions, Victor my sales rep was able to get me into my desired vehicle, within my desired budget, and deposit amount. Very friendly and professional atmosphere. Would recommend others to try them out! read more

I'm only giving National Auto a one rating because I have to pick one, if I could go below that I would. I recently found out that the car I purchased (2012 Hyundai Sonata) was in a major accident and has a potential salvaged title. Before I purchased the car the sales person was asked on several occasions if this car was in an accident and I was told no. I've tried to speak with personal at National and have not had any luck to see if there is any resolution that can be made. My insurance company has dropped me because of this accident with the car and its hard to get full coverage. Absolutely would not recommend this card dearlership read more

I went to National Auto for the $399 down payment they advertise. But that is a trick just to get you in. I did not mind the $2500 that I actually had to put down for my car, because that's what I would have used to buy a cash car. About 9 mouths down the road I was hospitalized a few times; in the hospital means no work, I stayed in communication with everyone at the dealership always tried to keep them updated and they tell you that they will work with you; another lie. I ended up having some Motor problems got the car towed to the auto shop and from there they started being very very disrespectful not only where they disrespectful they also we're receiving payments but because I had fell behind a bit repossess the car did not tell me but told and third-party Insurance Company of someone who hit my car but when I would call I could never get IRA the finance manager. Yaddah, yaddah, yaddah more of a bad experience but all the while my car is at National Auto auto shop. I needed to retrieve some things out of my car, they said I could so I made the travel from Clayton county to Aceworth because now they've towed it to another shop and I have property missing. A lot of my things were still inside but a pair of size 10 brand new Air Max and birth certificates are missing out of the car. Go figure. Worst experience ever in my opinion! read more