The staff at the Cedar Rapids Airport Enterprise location are very personable, and I've…read moreconsistently had great interactions with them. Customer service has always been friendly and professional, which I truly appreciate. My only ongoing concern is vehicle availability. I rent from this location at least once a month, typically for two-week rentals, and I always select all the premium options. However, I frequently do not receive the vehicle class I reserve and often end up with a smaller vehicle than requested. I've mentioned this several times, but it doesn't seem to have led to any change. If you're flexible about the type of vehicle you drive, I'd easily give this location 5 out of 5 stars based on the staff alone. But if, like me, vehicle size matters--especially when traveling with children and needing adequate space--you may want to consider a larger branch with more consistent inventory.

I booked an emergent car rental due to unexpected break down of my personal vehicle. When I got to…read morethe location I was told there were no cars available. I was stranded with no way to get home. i don't understand why you can't call a store directly to get availability. Total waste of time. No customer service. Was told that the online and phone reservations people shouldn't make reservations. When you google them the only number you get is a reservation agent.

Never again! Waited for over 45 mins to get keys to my vehicle. Depending on the time of day, they…read morecombine their check-in counter with Enterprise. I am surprised both counters wouldn't be open at 8 AM to help ensure people can make it to work meetings and events quickly. It would have took another 30-45 mins if the Enterprise booth hadn't opened up their counter around 8:30 and split the line in half. They should have a way to streamline this process and reduce the wait times. My biggest issue is they can give you a compact SUV like a Ford Escape for the price of mid-size SUV, which is $17 more per day. Apparently, rental companies have their own classification system, which makes things confusing. Online, the Escape is listed as a compact SUV, so it's misleading to pay for a midsize SUV expecting more space, only to end up with a compact vehicle anyway.

There was a little bit of a line (that's expected after a flight) but the manager Wes more than…read moremade up for it with his kindness and positive attitude. He made polite conversation with each customer (while he was working through the rental, the conversations never held up the line), and was very professional. Quick to complete the order, but still treated me like a person and made sure I had everything I needed and felt supported before I left. Awesome management!

All I needed was to book a car to be dropped off and returned at Signature Aviation. There was no…read moreoption to book it that way via the app. After going back and fourth between Hertz and Signature, nobody could give me a straight answer on how to book. They eventually cancelled the reservation that I made and made me a new one from scratch. After the rental was complete, I was charged for 2 days despite only having the car for a little over 4 hours. Every single person I talked to on the phone acted like it was their first day. Nobody had the answers to my questions and had to ask the manager every single detail. I travel for a living and I've never had a more painful interaction in my life.

Our flight arrived at the Cedar Rapids Airport after 5:00 pm on a Saturday evening, and they were…read moreclosed. We had a reservation tonight to arrive at 6:30 pm, but bad weather at DIA caused a departure delay of about an hour. (Arrival at 7:30 pm instead.) Another couple from Florida had the same problem, and they were just as bewildered and frustrated as we were. My husband is a Gold Club member and has been for many years. Why would any car rental company accept and give you a reservation at an airport when flights will be arriving all evening, if they are going to be closed? What a cruel way to treat loyal customers! Shame on you all who thought this was an acceptable way to operate a business. We are currently staying in a hotel nearby, waiting for Hertz to open in the morning so we can try to obtain the car we should have received tonight. (The other car rental companies were sold out tonight,)

We have purchased 4 cars from Budget and all have lasted several years. For the first time we had…read morethem detail a vehicle for us and they did an amazing job. It was easy to drop off and pick up and my Palisade looks just like new! I would highly recommend Budget for quality used cars or great detailing either one!

We used Budget to buff out some scratches on my husband's new truck. Dan and the Budget staff…read morewere super easy to work with and got us in right away. Prices were very reasonable and his truck looks like new again!

They are the best they helped me out. They were friendly, responsive and went the extra mile. The…read morebest place to.rent a vehicle from

The team there is absolutely AMAZING!! They are so patient and kind and go out of their way to make…read morecustomers happy. Thank you!

I had a rental car while my own car was in the shop. Polite prompt service, cheaper than Hertz,…read morethey informed me my car was done ( at the body shop) , not the body shop people

Have you heard the phrase inmates running the asylum. Here its children running the daycare. I was…read moresupposed to get a car last Thursday. They did not have it when I reserved it. I was told by 2. I had a doctor appt and paid tee time. I asked if they could bring the car to body shop at 2. Plenty of time to get to 3 pm dr. I was looked in the eye and told no problem. At 2:20. No car no Enterprise. Did they call to give me a heads up? Nope. I called and asked where they were. They were surprised by my call. I told them nevermind, scrambled to get a ride and missed doctor(waiting three weeks for reschedule. Friday I rescheduled for Monday. Told them first thing Monday. They say no problem. Monday morning no car no call. Just a shrug of the shoulders and next person. I ask for manager. I was talking to manager. No bueno. I ask to speak to regional but they wont give me number. They will call and talk to that manager but I am told I will get call that afternoon. I know they wont call so I say that I am staying until I hear from someone. I spend the next 30 mins talking to another displeased customer. Then I finally got a call. I tell them my situation and they say that I have to wait. I finally get a honda civic. I asked for full size as I am 6 foot 3 210 pounds. I dont do clown cars well. They say they will fix it, Im not holding my breath. If you need a car forget you are the customer and swallow your pride. You are dealing with children at this location.

Over the holidays and they put me in a Nissan Sentra and I own a Dodge Ram. Called and asked if…read morethey had anything else and they said they don't. Drive by and there are several SUV's and trucks on their lot. I just don't understand how they don't have anything else.

They are open 3 hours a day on weekends. We arrived for our scheduled 12pm time 7 minutes late(we…read morehave kids). Apparently they close at noon and still allow people to have appointments at this time. Doors were locked and the employees refused to see us. Rescheduled for 12pm the next day as that's when they opened. Arrived early and they told us to come back at 130. Came back at 130 and the vehicle wasn't ready until after 2pm. We are now 5 hours late. With a lot full of vehicles they had to shuttle people to the airport and some to another branch 30 minutes away. We ordered a full size suv and they gave us a compact but kept the price of a full size suv. Never using this service again.