Worst car rental experience of all time. I reserved a midsize SUV and all they have are 15…read morepassenger vans. It has taken over 20 minutes for them to bring this monster size vehicle around and I am still waiting. They ran out correct of the correct vehicles for everybody who was in line. The whole thing is a hot mess. They don't know how to keep a reservation. I just want to take my kids to my mom's house and I'm sitting here waiting at 12:47 in the morning. The guy said that I can exchange the vehicle tomorrow perhaps but that involves a lot of work on my part is a giant pain in the butt.

My family recently had a short vacation in Punta Gorda and rented from Alamo. On first contact, the…read moreperson at the service desk was helpful and the car we got was perfect. There was a major winter storm coming and had to leave early. We had difficult securing a change in flights, so we arranged to use the vehicle. I went back to Alamo at the airport and Soha worked with us so we could get home. After we made those arrangements, we were able to book airflight so I ended up returning the car to the terminal. I returned the car to Jessica Diaz, who was super friendly and made sure everything was taken care of. This was one of the best customer service experiences I have had in a long time. I will return to Alamo because of how their staff treated us. Thank you!

Grate Service grate staff it was easy and fast to get the car this will be the spot when I need…read moreanother car.

Very professional our agent Jess was very helpful even went out of her way to get us a better rate…read more and helped us saved us a lot of money

I returned my vehicle with a full tank and received a $72 charge for gas. After reading a bit it…read moreseems like they do this on purpose. Won't use again.

Lacking customer service I waited 2 hours plus in line…read morebefore I get to the rental desk

Great location which has repeatedly gone far above and beyond to help my mother-in-law arrange…read moretransportation to her medical appointments. Martin in particular spent an extended period helping explain the online booking and app processes which resulted in a better experience for her. Excellent service and good people who care about their customers.

Customer service! We are a gold member! Went to pick up car…read moreat given time Saturday and they were closed! Had to go with different car rental!!! Very bad service! How does that happen? Appt was for 11:00! We were there right at 11:00.

My worst experience at a car rental agency! Went to pick up…read moremy rental and was told they had no vehicles. Mind you I made a reservation days in advance. No email, no text ,no call saying they had no vehicles. Instead I show up for nothing and sit there for an hour while the two employees just stand there , not sure if a car would ever come in. In 20 years of renting vehicles this is a first, and a huge inconvenience. I definitely will never return to this location or enterprise as a whole and go with another company. BEWARE of you rent here, you may be next.

This experience was just off from the start. I did everything right on my part to make it as smooth…read moreand quick as possible. I'm an emerald club member, did the precheck in stuff. Had my code ready as I walked in. There were three working. Not one greeted me when I walked in. When I finally got to talk to someone I felt like I wasn't even there half the time. Twice during my check in she answered the phone and stayed on the phone helping the person all the while I'm sitting right in front of her thinking, I'm right here, shouldn't you be helping me? Check in took over a half hour even though I had everything pre filled out and should have just signed and drove. Ok the car, yes they did give me a Mini Cooper and I thought it was going to be fun. Turned out to be the biggest worry of the trip. So as I have never driven one of these I didn't really know what was supposed to be lit on the dash. I saw the brake lite on as we were leaving so stopped down the road to check that I didn't have the parking brake on. It was not so just continued the hour drive to where we were staying. The next day after I turn the car on, a warning comes on saying there is a problem with the brakes and drive moderately. You have to hit a nob to turn this off and get to the radio. So instead of driving to explore the area, I only used the car when we absolutely had to. We worried when we drove that we wouldn't be able to stop in an emergency. When I dropped the car back off, again a mess. I stood in the middle of the room without an person saying they will be right with me. After awhile, this lady walked in behind me and the girl at the desk immediately asks if she is dropping off. I actually had to say, I've been standing here this whole time trying to drop the car off. That got her to help me. Wow what horrible service. Now when I got to talk to them. I tell them about the brakes. They tried to sell me this story that they just had the car to a garage and they must have forgotten to reset the light. Now this is total BS, what garage would fix brakes and forget to clear the warning. I told them this much and the fact that when you turn the car on, you have to take a step to clear the message on the screen. Which was done as it wasn't there when we first got in. I got no explanation about this. At this point we had no time and had to get to the airport. Avoid this location if you can.