They delivered the car to the FBO at the airport, which went fine. I returned it there which also…read morewent fine. I got a delayed charge for fueling despite the fact that I filled it over-full less than 1 mile from the airport. I called National Customer Support and they were able to cancel the fraudulent charge of $77.

Whoever heard that you cannot drop a rental car off after hours? I have an early flight and I am…read morebeing told I have to return the car during operating hours. No key drop! PGD. You gotta do better!

They fraudulently added extra coverage without my knowledge. Seeing from the reviews, it seems to…read morebe a consistent scam that they have been running for quite a while. It's shocking that corporate has not intervened. I noticed and called after I picked up the car, but they were closed so I called the next morning. They assured me it would be removed, but it was not. I also noticed that my car wasn't quite full, but marked as full. I think that the pace they work at is all part of the scam. The line was not abnormally long, but the time in between customers was. The staff noticeably was going extra slow in between people, so by the time you finally get up there, you just sign and leave. The car, for being almost brand new, had issues. The key kept saying not detected randomly, half the time you started the car and put it in drive, it just was off (it was a hybrid) and the rear seatbelt sensor went off with nothing back there. Make sure to pay attention! Total scam artists!!!

Tried to fraudulently charge insurance coverage. They tried to do the same to other family we were…read morevacationing with. This company is a scam. Customer service seem more like sales people, offering is 30% refund, "final" 50% refund, until eventually giving is our full refund for something we had already declined.

Update: The manager at the Alamo Punta Gorda location…read morereached out to me, determined to make this right, and he did. Thank you, Tim. *** Original Post: This was the worst customer service I ever experienced, and I'm a very experienced traveler. The customer service representative asked me where I would be staying during my visit. I didn't understand the purpose of the question, which struck me as invasive so I asked for clarification on why they needed to know... i.e., was it a policy, required, etc. The employee put her hand on her hip and sarcastically responded, "'Cause I'm about to give you one of our $30,000 vehicles.. So I need to know where you'll be." I said again I wanted to understand the policy before I would give out personal information. She repeated the same sarcastic answer. I asked to speak with her manager. When the manager came over I explained the situation. The employee said I was cussing at her. Now I had said she was being a smart ass, although I'm not sure that constitutes "cussing" at someone. The employee continued to be rude in front of the manager, snickering, making scoffing noises, and otherwise goading me. I asked the manager, who is Melissa Natanni if she was observing this rude behavior and Ms. Natanni said she would not honor the reservation since I had used the word ass, and that made her uncertain as to whether or not I would be safe to drive. And so Alamo would not honor the reservation I had made weeks ago. I called the 800-number and they said they were powerless to override franchise decisions but that they were sorry for the poor customer service I received and would escalate my complaint. However, since it was Friday evening, no one would get back to me until the following week. All around, the worst customer service I have ever experienced.

Worst car rental experience of all time. I reserved a midsize SUV and all they have are 15…read morepassenger vans. It has taken over 20 minutes for them to bring this monster size vehicle around and I am still waiting. They ran out correct of the correct vehicles for everybody who was in line. The whole thing is a hot mess. They don't know how to keep a reservation. I just want to take my kids to my mom's house and I'm sitting here waiting at 12:47 in the morning. The guy said that I can exchange the vehicle tomorrow perhaps but that involves a lot of work on my part is a giant pain in the butt.

Grate Service grate staff it was easy and fast to get the car this will be the spot when I need…read moreanother car.

The curly hair lady at the desk is very rude and has a terrible attitude. She doesn't seem to treat…read morecustomers with respect. She was not kind to us and kept insisting our corporate airline reservation had no card on file, even though we rent cars with work on a weekly basis. She treated my captain with disrespect in front of our passengers and then argued with our travel assistant on the phone. Then she called her manager, came back and said she was wrong. It's ok to be wrong but learn how to be nice and humble and apologize when it's due.

Customer service! We are a gold member! Went to pick up car…read moreat given time Saturday and they were closed! Had to go with different car rental!!! Very bad service! How does that happen? Appt was for 11:00! We were there right at 11:00.

No inventory, poor cleanliness of car, frustrated counter lady. No recourse for a swap out of car.read more

My worst experience at a car rental agency! Went to pick up…read moremy rental and was told they had no vehicles. Mind you I made a reservation days in advance. No email, no text ,no call saying they had no vehicles. Instead I show up for nothing and sit there for an hour while the two employees just stand there , not sure if a car would ever come in. In 20 years of renting vehicles this is a first, and a huge inconvenience. I definitely will never return to this location or enterprise as a whole and go with another company. BEWARE of you rent here, you may be next.

This experience was just off from the start. I did everything right on my part to make it as smooth…read moreand quick as possible. I'm an emerald club member, did the precheck in stuff. Had my code ready as I walked in. There were three working. Not one greeted me when I walked in. When I finally got to talk to someone I felt like I wasn't even there half the time. Twice during my check in she answered the phone and stayed on the phone helping the person all the while I'm sitting right in front of her thinking, I'm right here, shouldn't you be helping me? Check in took over a half hour even though I had everything pre filled out and should have just signed and drove. Ok the car, yes they did give me a Mini Cooper and I thought it was going to be fun. Turned out to be the biggest worry of the trip. So as I have never driven one of these I didn't really know what was supposed to be lit on the dash. I saw the brake lite on as we were leaving so stopped down the road to check that I didn't have the parking brake on. It was not so just continued the hour drive to where we were staying. The next day after I turn the car on, a warning comes on saying there is a problem with the brakes and drive moderately. You have to hit a nob to turn this off and get to the radio. So instead of driving to explore the area, I only used the car when we absolutely had to. We worried when we drove that we wouldn't be able to stop in an emergency. When I dropped the car back off, again a mess. I stood in the middle of the room without an person saying they will be right with me. After awhile, this lady walked in behind me and the girl at the desk immediately asks if she is dropping off. I actually had to say, I've been standing here this whole time trying to drop the car off. That got her to help me. Wow what horrible service. Now when I got to talk to them. I tell them about the brakes. They tried to sell me this story that they just had the car to a garage and they must have forgotten to reset the light. Now this is total BS, what garage would fix brakes and forget to clear the warning. I told them this much and the fact that when you turn the car on, you have to take a step to clear the message on the screen. Which was done as it wasn't there when we first got in. I got no explanation about this. At this point we had no time and had to get to the airport. Avoid this location if you can.

Yolanda R. Went above and beyond to help me out. I went to the counter when it opened. She was…read moreamazing-something so rare to find in customer service anymore! She was thorough, explained it all patiently and did it all with a smile. She made it an enjoyable experience!

I do not even want to rate them a one. I had a reservation and confirmation number. Got there at…read more10pm after a long day, and no car. The man at the counter stated "Yep, this happens all the time." Recommended I go to AVIS or Economy. I went to AVIS and they were very accommodating. Got me all set up. I am telling you and everyone in my family that is going down in the next three weeks, to help take care of my elder parent, to Definity not rent from here. In the future I do not plan on renting from Hertz.