My special needs brother was sunsetting so I started the online registration process. There are…read morevery limited options if you register online, so I waited and then he passed away the same day. I called them when he passed away and it was pretty easy as he was on hospice at the time. It still took over 4 hours to pick him up. Number 1 complaint - after someone passes it is very hard to schedule an appointment. Nothing happens until that appointment is completed. My brother passed away on a Wednesday night and they told me Monday was the soonest. After arguing, I was able to secure a Friday morning phone appointment. I had spoken to 2 other people before that appointment and all 3 people gave me different information. Here is what I think happens. When they are picked up they are taken to Bloomington. All bodies go there. I was told that some locations (Edina, Minneapolis, etc...) do their own cremations and some (St. Paul) do not. So the body is supposed to be moved to your location for cremation (if offered) or cremated and then moved to your chosen location. The second option could mean a week or more delay. So I picked Minneapolis as they assured me I would have the remains faster. I was also told he would be cremated over the weekend and the remains would be available Tuesday or Wednesday. You cannot schedule a pickup appointment until they have been cremated. I called on Monday and was told he would be cremated that day. It was actually Tuesday. On Tuesday I called again and they finally let me schedule an appointment. The soonest I could get was Thursday afternoon. The service was scheduled for Friday morning. What really irked was they made it sound so busy. NOOOO. We arrived early and were parked for a half an hour. No one came or went. It took 5 minutes. No one came or went while we were there either. Very poor customer service and they shouldn't make you wait so long. They do call and text afterwards to offer assistance. If only they paid more attention and care on the front end.

I signed up for a payment plan with them. Deposited money and never heard back. I called twice with…read moreno reply. I had to go in for a refund. Avoid this place like the plague!

10 years ago we used them when my mother passed away and they were very helpful walking us through…read morethe process and helping with arrangements. My dad had Alzheimer's disease and passed away this week. I had pre-planned most of the funeral last year and purchased the burial insurance. When he passed there was only a few final arrangements to tie up. Kelli was extremely helpful and made everything much easier. They are very professional and offer a full range of services including flowers, brochures, obituary placement, chaplains, music, etc... You can also use their luncheon room for after funeral services. They even have staff to help with that too.

We have traditionally turned to Washburn-McReavy for our family needs. They are caring, reliable…read moreand reasonably priced.

The space is lovely for a memorial that can probably seat about a hundred people, and also a…read morereception area. They have technology for a slideshow or video presentation, but the tech is very outdated and the staff barely knows how to operate it. I had to do most of it myself, as a relative of the deceased. They maaaaybe understand this now and may look into improving the situation.

Absolutely do NOT recommend!! My parent had prepaid several…read moreyears ago in hopes to make their passing easier on us. First, it took 5 days, yes FIVE DAYS, after CSofMN had the deceased's body before we could even meet with the funeral director to get things started. During that meeting, we learned that they didn't even have the deceased's information loaded into their database despite my parent having provided all of that information years earlier. So we had to get that done before we learned that it was going to take 2 weeks, yes TWO WEEKS, for us to get the cremains. WTF??! Then when we went to pick up the cremains, we were to receive a flag as my parent was a veteran. When they brought us the cremains at their facility, they literally handed us the flag haphazardly wadded up. How disrespectful!! Finally, we had ordered the death certificates through them. It took over a month, yes a MONTH, after we had picked up the cremains for the certificates to arrive only after we made a call to them. We learned that they had been sitting in the out box for nearly 2 weeks, yes TWO WEEKS. The entire experience was awful during a very difficult time. If I could give them 0 stars, I would.

I mean... CAN you rate a funeral chapel? It's taken me 5 months to get to it... but I want to…read moreshare my experience! My mom passed at about 1:15 on a Sunday, and the chapel had someone to pick her up by about 3:30. It was comforting to know that we were cared for almost immediately! Two days later we met with Scott, who listened to our every desire for mom's funeral, which was held at the Edina chapel. From picking the casket to suggesting flowers, and finding a priest, all of the people at Washburn-McReavy made everything clear and easy to follow. Mom was 91, and definitely had aged, but the makeup and hair was amazing! We thought for sure it would be a closed casket!! But she looked so good we left it open! Scott found the overwhelming amount of tables and easels we needed for presentation. The funeral went smoothly, and the burial even smoother! When we pulled up to Ft. Snelling... the traffic coordinator knew Scott and helped us immensely! It was as perfect as a funeral can get! Everything was handled and coordinated without worries! It was a beautiful service, and everyone commented! You won't be disappointed! In a time of stress, they made our lives so much easier!

The funeral home dealt with our family with a lot of sensitivity. My father passed away and…read morethen three weeks later my mom passed away. Washburn-Mcreavy handled both private viewing / service. It was quick to plan. We worked with Sydney. They handled paperwork and got us the death certificates we needed and just made sure everything was handled at a time that is difficult for anyone. Thanks for the sensitivity.

Paul Huber and I are life-long friends from Minnetonka High School days. He was our family's only…read morechoice to handle our parents services. Losing loved ones is never easy so having someone who cares and has great character was very assuring those two times in our life. Paul (and his staff) did an outstanding job with both my Dad and Mom's funeral/celebration services. From start to finish, Paul was kind, comforting, very available and highly attentive. Over the years, I've attended many services at their chapels. I highly recommend them. Paul is a consummate professional. No one better!

During Labor Day weekend this year, I had the incredibly heartbreaking experience of taking my…read morefather off of life support. Soon after, I spoke with my family about next steps, and my brother found Huber Funeral Homes. Of all the places he called, Chad, the program director there, picked up immediately. He said he could meet with us the morning of Labor day (the next day) to review booking a date, pricing, and answer any questions. We had the meeting around 10 am, and he professionally arrived early in a suit. He gave us the information, and we felt comfortable enough to go with him. He also gave us a folder with all the information not only about the funeral, but also about what to do after one loses someone. I appreciated that. The day before the funeral, Huber Funeral Homes coordinated with the hospital (where my father passed), embalmed him, and transported him to their location. We had to think of so much that day; I'm glad they took care of everything. The day and a half I had to organize the funeral, I worked with Chat to have a program printed, and he gave me so much flexibility in getting those materials to him. When I arrived, they already had my father, flowers, and everything else setup. They accommodated us and our request, for a Buddhist funeral, too. After the ceremony and reception, they coordinated a funeral procession to Lakewood Cemetery where they cremated my father. They hired law enforcement to literally stop traffic, for us, as we traveled from Eden Prairie to Minneapolis. I hate the fact I'm writing a review about a Funeral Home, but Huber is a business, with locals working there, too. And they did such a good job that when an awful event like the loss of a loved-one occurs, trust Huber Funeral Homes to help make the worst time in your life a little bit easier.

My mother just called to ask a question about death certificates and they LITERALLY HUNG UP ON HER…read more(a grieving widow!) when she expressed unhappiness about something that had transpired in the process of getting the death certificates. She is too upset to call back. She is done. So, if you are hoping to have someone treat your grieving mother poorly, go ahead and call Gill Brothers. Gill Bros. handled the arrangements for my grandfather, great-aunties and my father and we had no complaints, other than the prices. However, we would never return at this point. I suppose since they have our money already, we mean nothing to them now.

I chose Gill Brothers for my brother's cremation, at the advice of his hospice. The services they…read moreoffered (direct cremation) were adequate. But on reviewing the price a week later, they charged about 70% more than competitors in the Twin Cities. I didn't compare prices on the day of death. It was a mistake. Now I am in dispute with Gill Brothers on the price. I have contacted the MN AG's office and the MN Dept of Health Mortuary Science Section with a complaint. A reasonable person might conclude that Gill Brothers took advantage of my grief when I signed the contract. I would agree with such a reasonable person.