I've been a National customer for many years because I have been very pleased with the service. The technicians are efficient and friendly. I especially like National having the same technician come to perform the exterminating application. read more

Outstanding job by Tamika! She is 100% knowledgeable and her customer service was SUPER! I'm very happy you have our business contract when you have such a great team! read more

National has been my choice for several years now. I have found their agents to be knowledgeable, dependable, and always polite and eager to please. On occasions when I needed help between scheduled appointments, like a sure invasion of ants, the agents were quick to respond. Unlike they are not always trying to sell me some new gadget or service. They are always willing to answer my questions. Ditto the office staff. E Forehand read more

Have been paying them for years to do termite inspections and treatments; when termite infestation occurred in my home they took no responsibility for any damage repairs. Also paid them do to a rodent removal program; after completing the very expensive program, and paying them a LOT of money to seal up crawlspace under our house, we imediately had re-occurrence of rodent problem. Only response from National Exterminating was that they quote me a price to start a new program, because there were "entry points" they could see in our crawlspace ... apparently ignoring the fact that they were paid to seal the crawlspace. Similar to many other reviewers, suspect this company was not actually performing the services we were paying them to do. read more

ABSOLUTELY DISGUSTING EMPLOYEE AND HIDEOUS TREATMENT OF A DANGEROUS SITUATION. Read the message below and PLEASE do not give this company your business. I called your company today, because not only did your employee in truck #80 almost hit my vehicle in my neighborhood today, he then proceeded to step on the gas when I opened my door and got out. Then he continued to gun it through the neighborhood and take a right on Boxley, without pausing a second to see if there was someone ELSE he might hit. To then be told by your admin staff that I needed to "calm down" and "stop yelling" when myself and my son were almost PURPOSEFULLY hit by your driver. "We'll review the dash cam, but you have to calm down" If your staff doesn't understand the difference between "yelling at me" and "being understandably upset", then your slogan "Our services will allow you to rest easy knowing we have your most valuable asset covered. Serving the Tidewater and Peninsula Region since 1975." is horseshit. My most valuable assets are the life of myself and my family. read more

If you want an Exterminator with a rude and obnoxious office staff, with no apparent loyalty to long time customers (in my case 16 years)...go with National!!! No need to put up with bad management with all of the other options in our market area. read more

National has been wonderful! Prompt, friendly and effective service is what they are known for! I did my research and they are one of the leading exterminating companies in the area for a good reason! read more

Do not recommend and do not sign a contract with them. They came out three times to address the problems that were not addressed the first time and still did nothing but charged me anyway. read more

Costco tried to install a dishwasher and found big water damage under old dishwasher. After removing old dishwasher, find a large open area under sink. According to the installer, such water damage takes many years. We had annual inspection 6 month ago, so many obvious problems were missed. read more

Displeased with their customer service. We started services with them last year after seeing one bug in our home. We set up for a one year plan. I spoke to someone in January and in February to cancel my service. The person I talked with in January did not tell me I had to submit something in writing to cancel. The person I spoke with on 2/6/19 stated I had to send an email in writing which I intended to do that week. Someone randomly showed up at our house two days later on 2/8/2019 unannounced and "treated" without us being home then sent me another $95 bill. I received a service report after the treatment and immediately sent an email complaining and canceled my service. The lady I spoke with on 2/6/19 said nothing about this service or that we were scheduled to be treated again. We did not schedule a treatment. I just called them back to make sure they got my email from 2/8/19 and no one received it so I had to resend it and now they are adding that I have to give a 30-day notice. They will not do anything about the $95 they billed me for the unscheduled treatment. I am a property manager in Newport News and have worked with several Pest Control companies and none of them require a 30-day notice. I would not recommend National Exterminating to my friends or family. read more

Terrible company. They will bill you every year without actually doing your annual termite inspection. Then they will lie and say they just did they exterior because nobody was home. I know they are lying because my wife works from home and her desk is in the front window. Nobody inspected our house! When pressed they sent some out. Then two weeks later I got a bill threatening legal action because I didn't pay the invoice from 3 months earlier when they didn't even come out. There receptionist has called me several times and is absolutely clueless about what she is calling me for. Literally to the point that I provided her with more info then she had calling me. I tried to pay her and she said no, and told me I can do it on the website. Update 30 October 2018: my service this year was a 180 degree turn around from last year. They showed up, communicated and took my payment over the phone. They did everything right this year, no complaints. read more

This place needs bereavement training. Unfortunately, I would say this is from the top down. I called to pay an unpaid debt from my deceased father. I was bellowed at by the owner Randy Abbott, "who has been checking the mail?" And told by accounts payable Megan Smith that she could not be bothered to check the second page of google for an obituary. However, when I type my father's name and address into google search, it is the first entry on the list! The only solace was cancelling their service! Good riddance to horrible and insulting customer service! read more

These people are crooks! How to you inspect my crawl space for termites when I'm not home and there's a pad lock on my crawl door?!?!?

For over twenty years we have had National Exterminating Company, INC for our annual termite contract and we have had good service. Now we have sold our home and have 9 months left on the contract. I called last week to cancel the contract and signed the form via email. However, their POLICY is to transfer the rest of MY contract to the buyer and give no refund or prorated monies to me who BOUGHT the contract. They need to rethink this bad and unfair policy. Ask before doing business with National Exterminating Company, INC. I wish I had. read more

This company is unprofessional and unethical in the fact that they bill you for services that they do not render. They were not doing annual inspections but yet expected payment. When refusing to pay for services that were not rendered, they sent me to collections and filed a warrant for a judgment against me for $129.00, again for services that were Not rendered. I will never recommend this company to any business associate, friend or family members. I would advise anyone seeking pest control services to NOT deal with this company unless you just want to be ripped off. Please read the other reviews as well! Joyce B. read more

I have owned my brand new home since June 28, 2019. I started getting ants about a month ago. National Pest Control has been out to my house three times and tomorrow will be the fourth today. I still have a tremendous amount of ants and it has not helped at all. Everytime they come out they do the same thing and everytime more ants come out in force. Insanity is doing the same thing and expecting a different result but that is what National Exterminating does. I literally have thousands of ants in my kitchen and my kitchen is spotless. I had another exterminating company come out and they did an assessment. They said the nest is in the wall and National Exterminating said they do not know where the ants are coming from. They call themselves professionals but don't know where the ants are located. They also said that I had too many bait stations. They asked if my current company had put any dust in the outlets and no they had not. If I could post a video and pictures you could see how useless National Exterminating has been. I spoke with Shannon at National Exterminating today and said I would be willing to pay $50.00 even though they had not killed my ants but that I wanted out of my contract. She said they would let me out of my contract but charge me $175.00, for the initial and two follow up appointments. So needless to stay I am stuck with National Exterminating because I cannot afford to pay two exterminating companies. I guess Shannon is not the smartest tool in the shed because she is basically forcing me to stay with her company which I will for my year and then I will cancel. In addition, I will post as many times as I have to on every site possible to tell the truth about Shannon and National Exterminating. They do not care about their customers. They are only concerned about the all mighty dollar. I am usually pretty reasonable but the fact that they have been out three times and the problem continues to be worse is ridiculous. I know I have written alot; however, I want everyone to stay away from this company. They will take your money but not do what they promised. They will make every excuse why your ants are still present. We all know what they say about excuses. I only gave them one star because I had to. It really should be 0 stars. Please stay away Shannon and National Exterminating. read more

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I used them for five years for my termite contract and my quarterly pest removal. After getting a notice in the mail that our annual termite inspection date was approaching, I called and canceled the service, because I knew that we were moving out of the country. When all of our mail finally gets forwarded to us, we get a late payment invoice for the termite inspection. My husband calls them to get it taken care of, and not only do they not take care of the issue, the female was extremely hostile on the phone, and threatened that she was "typing up the warrants as we speak". My husband, confused, asked her, "For our arrest?", to which she replied, "No, for collections". Not only did we NEVER have the service we were billed for, but now we may have to fight to get this out of collections. We even filed a complaint with the BBB, but the company never responded. Figures, since they lack integrity. Stay clear of this company at all costs. You may save a few bucks, but you'll regret it in the long run. read more

You be the judge . . . . 9/14/2017 We had a Bad experience with the National Exterminating Company, Newport News, VA., which should serve as a warning to others While preparing our home in Williamsburg, VA., for sale our own inspection revealed the need for minor crawl space repairs and a termite treatment. Our repair timeline went like this: 3/14/17 - crawl space repairs completed by a contractor 6/18/17 - National Exterminating completed termite treatment which involved crawl space work (cost $1,005) 6/23/17 - BUYER inspection of crawl space found the main plenum of our HVAC system lying disconnected and the vapor barrier "bunched up" on the ground POINT HERE - NO ONE, except National's "tech" had been in the crawl space since 6/18/17! Why hadn't he advised us of the damage done, or corrected the problem before leaving? 7/11/17 - It took 17 days to get an HVAC contractor (as required by the buyer) to repair damage caused by National's employee. We were unaware that during the delay the AC continued spilling cold moist air into the crawl space 7/14/17 - we called National to provide the required inspection report . . . . here's where the plot thickens. Their "super salesman, Steve" shows up, identifies the problem; then presents my panicked wife with a $3,600 repair solution. But, she has to act now to ensure completion by our scheduled 8/4 closing date. She did not bite, but was completely unnerved when I arrived home from work. With all of Steve's experience and expertise a $3,600 repair was the only solution to the problem?? HEY, STEVE, I rented two air blowers for four days eliminating the moisture and resulting in an inspection certificate from another company! Fast forward to two weeks ago. After moving and settling in I wrote to National's owner with my complaint about both the "tech" and "salesman Steve". Their General Manager called in response. I began by asking what National would do to compensate for the problem. His reply - nothing! He kept asking: why didn't we call them to fix the original problem. My answer: after the sloppy (intentional?) work by his "tech" I wouldn't trust them down there again. Besides, the buyer required repairs by an recognized HVAC contractor - which National is not! That's my experience with National. Is it a business or a scam? Buyer beware, folks. Especially when a company is unwilling to recognize bad employee/business conduct. read more

I have received very good service, over the years, from (the inspector) Mike Crowell at National Exterminating. Mike is always on time, and very professional. He returns phone calls. read more

I call and set up and inspection for a closing on a condo and they sent a report . When I got the condo inspection report that the inspector for the condo said there are rats. When I emailed and talked with the company for the pest and termite report they said they would go out . And now 2 days before closing they did not go out at all and now can't . I also found out that they where never in the condo to do the first report. This is wrong that they service the condo complex and can't get their reports right . I guess it's is better to take money and not do the work right. read more

We contacted National because we knew we had some kind of rodent in our home. It was not a mouse, it was loud. You could hear it scamper across the floor, in the walls, etc. They sent an inspector who stayed a short bit and put down two small mouse traps and convinced my husband that it was just one little mouse. Not true. Did not pull out the stove, did not go under the house, minimal inspection at best. Did not ask if neighbors had experienced rats. They had. We live near water, and this house was built on a field. We had to get a different company to come out and tell us we had a juvenile rat.* A RAT. We sent them a letter within 30 days of the signed contract, asking them to refund our money, and end the contract. Over a month later, no refund, no phone call. My husband tried to reach someone. Finally Madison called him back. AT WORK. When you read the reviews about how rude they are, believe them. I have put in a call to Madison as well. No return phone call. I have a friend who owns a real estate company and she was the one who encouraged us to get our money back. She is shocked that they will not work with us. She deals with exterminating companies all the time for home inspections. According to her, this kind of thing happens and usually you have an understanding company that gives partial refund. Or works with you to solve the problem. But this company has a crook running it... running it into the ground. Then sent a man to our house the day after they received our letter. Very nice gentleman, seemed unaware that we had sent them a letter. His boss then sent him back to our house to get us to sign some contract, I refused because I wasn't' sure what was going on. All their visits to our home were on video, because we have a camera/mic at the front door. So we know exactly how long the initial inspection took, etc. If you read a positive review, I would question its validity. Keep in mind that most people don't take the time to review, but if you look at Melissa Y review, she has 42 people who responded in agreement to the treatment she had. That's 42 people that actually took the time to read these reviews, so imagine the number of people who have not read them. Conclusion, we are out $270 from National. still have a rat, and they could care less. Oh and they picked up the mouse traps. Unbelievable. * A1 Exterminating, Highly recommend. They were thorough! Crawled under the house, etc. read more

We have used National Exterminating for 8 years and have been very satisfied with our technician Kenny Richards. He is professional and always has a great attitude when he comes for our inspection. He is always on time and very quick to return scheduling calls. We have two golden retrievers that can be a handfull but Kenny handles them well. read more

Bunch of crooks, and they are very rude. They will try to take all your money. I will never use them again. I tried to cancel my contract and they were insistent that I had to pay the renewal fee. read more

Came recommended from a friend after I had a swarm of termites. Were by far the lowest bid for termite removal, offering me the ability to pay monthly with zero interest for the initial treatment. After that, one low yearly fee and my house is guaranteed free of termites with yearly inspections and free repeat treatments. Well worth the money. read more

I am writing this review because my first impression was disappointing and I am now pleased with their services. I contacted them in February and the inspector did a minimal inspection. He checked the garage and the attic and put down some mice traps. ( I later found out he barely entered the attic) His visit was less than fifteen minutes. I contacted them in March because they took my money and had me sign a contract but did not follow up. Tim Bauman was my inspector in March. Tim called before visiting. Tim was conscientious in inspecting my home. Tim was respectful in entering and existing my home by placing foot protectors on his shoes. Tim was diligent in carrying out his task and consistently followed through. He has a strong work ethic and created a good rapport. read more

I've been very happy with the termite service with National Exterminating Newport News. Kenny Richards is professional and thorough in checking for termites every 3 months. read more

Update--shortly after posting my initial review (I believe the call was independent of the review), I received a call back from Shannon at National Exterminating and she went above and beyond to help and begin to repair the damage that had been done to my opinion of the company she works for. While it can't erase the bad experiences it certainly helped. The ants have left for now, and hopefully for good, but I wanted to publicly thank Shannon for her great customer service and willingness to move things around to fix the issue. read more

We spent years fighting a terrible ant infestation with repeated visits by other technicians. When we were assigned Nick, we hit gold. He was diligent and willing to really put effort into identifying and beating the problem. He continues to be our tech (hopefully forever!) and the issue has not reappeared. read more

We signed up for service when our house was complete almost six years ago. They have been proactive about scheduling service, have met our needs for termite inspection and once when we had an invasion of small black ants, they came out and resolved the problem on a weekend. We are very satisfied with the service we have received, first from Billy and now from Nick. Nick is a joy to talk to and he gives very good advice. read more

I wish I had read these reviews before I contracted with these people! I had them come out for ants and what sounded like mice or squirrels in the ceiling of our screened in porch. The tech sprayed and put some poison traps up in the attic and said he would be back to check them in two weeks. I never heard back from him but after a month I called to say I still saw ants. The young woman I spoke to said they didn't have anyone to send out because they were busy but would have the area manager call and come out. I never heard back from them. After three months they came out to do the quarterly insect treatment but we weren't home so they just "treated the outside". My wife paid both invoices but I called the company to cancel the contract because I was not pleased with service only to get a very rude woman named Ashley who told me I couldn't cancel the contract! She kept talking over me trying to say that the first guy who came out would have never told me he would come back out. She also said I only mentioned I thought we had a rodent problem that I never asked them to look into it. This is the worst company I have ever dealt with and would never recommend them to my worst enemy! Stay far far away!!! read more