I am sure they do very good work, however; Very pricy for those of us on a fixed income.

Orkin was contracted to remediate our home for rodent activity in the crawlspace. It has been months, and we still have rodent activity. Orkin will not resolve this issue and say they did what they were contracted to do. In the meantime, we have had three major appliances wires chewed which we have had to pay for because Orkin did not remediate the rodents as contracted. read more

My wife contacted this shop in Newport News regarding mice in our garage. To their credit, the gentlemen we met from the company were courteous and professional. They set traps which caught one mouse (I had already done the heavy lifting and caught multiple). They are to come out the following day to inspect the attic space (no true storage attic, just rafters). The ladder was too short to reach the ceiling; the gentleman was to return in a day or two with a taller one. That never happened. I have called the company, but no return of person or call. So, $300 later they placed four traps in the garage and caught one mouse. I have already gone trapping in the attic and caught nothing (using their traps and my own). So at this point they adjust the charge and reimburse for what they did not do. Good luck with that. I DO NOT RECOMMEND THEM. LOOK ELSEWHERE. read more

I contracted them for $1647.00 to clean up rodent droppings, to spray rodent repellant inside and outside my crawl space, look for and close up any opening's rodents were using to get in, a new crawl space door, and traps. They never completed the job no new crawl space door or traps. However, they billed me for the entire job as if it was completed. When I requested a refund of $400 which is what they said was the cost of the crawl space door they agreed. Here it is four weeks later and no refund just a bunch of excuses, like can't do credit card refund, check is in the mail and etc. DO NOT USE ORKIN HAMPTON OFFICE. read more

I called to get what I thought would be quality service scheduled an appointment. Technician came unprepared asking for a pen for paperwork. He then proceeded to use my mouse traps After opening he decided he would just use the company's. I told him all tHe locations where I saw mice and he only placed 2 traps in kitchen that I have yet to locate and 2 in attic. He told me there was no infestation because it didn't smell like urine. He also proceeded to say since I lived in townhome it was a waste of money to get rodent services?! I got another Rodent company to lay traps and they were able to catch five mice and Indeed told me I did have a infestation. I am very disappointed with Orkin. I have left numerous messages and even spoke to a representative and still have not received a call back. I want a refund. I do not recommend. read more

The person helped me to set up the service was amazingly helpful (5 star there) but the actual technical did not show up twice in a row. No calls either. After the second time, I called and cancelled my service. read more

They provided average service for general spraying for bugs, but everything went downhill when I had a mouse problem. Their answer was to put mouse traps all over the house, to include my kitchen counter where food is prepared, and never to find the source of the problem - where the mice are entering the house. They continued to show up at my house to try to provide "service" for several months AFTER I cancelled the contract. Find a good local company; you'll save money and be much more satisfied. read more

I would NEVER RECOMMEND this company! 1) They did NOT do what I signed up for. 2) They never answer the phone! They have only come here twice and I do NOT want them to come again! I only gave one star because they wouldn't allow me to post this without a star! read more

I called them out to come and give me an estimate on pest control and termite guarantee. Instead of giving me what I was looking for they tried to upsell me on a whole capsulated crawlspace which I said I did not need at this time. The estimate price they first said and then estimate price they wrote up had a $2000 difference which sounded sketchy. They acted like they wanted me to sign right there in there which I was not about to do and they seemed very annoyed by that. When I let them know that I would think it over but I wanted a estimate in writing, they said they would send it over. It never got sent. They even called, weeks later, saying they never got a response, I let them know I never received the written quote and the guy proceeded to badmouth his colleague on the phone with me. He said he would have it sent over that day, it never got sent and they never followed up. I was not Impressed with them at all and I would never recommend this company to anyone. Also Orkin, if your reading this, don't bother to contact me, I'm not interested. read more

We actually need to have our home treated for monthly service but I would never recommend this Orkin pest control company.He treated the neighbors home and yard today for insects and he thought is was ok to park in the middle of the road in FRONT OF OUR HOME,blocking the street and our way to safely back out.I politely asked him if we were in is way (WE LIVE THERE) and as he was fixing his broken bug spray pump he said,your fine.I then realized,if Orkin hires a guy that shows up at a customers home with a older broken bur sprayer and he parks in the middle of the street and blocks traffic and another home owner from safely backing out of his own driveway,then they dont care about anyone or anything they do. (NO WONDER THEY HAVE SO MANY BAD YELP REVIEWS) I have pictures of him and his Orkin Truck but hesitate to post as it will give out our address.I would like to know if someone did this in front of his home how would he respond? I would like to know why he did not park in his customers driveway,instead of blocking the street traffic and our ability to back out of our OWN DRIVEWAY SAFELY. Lastly, if your company name is on the truck you use it for good advertising and not a bad review on YELP. read more

This is a horrible company. I had them for years. Always had ants and developed a rat problem while under contract with them. Terrible tech, who refused to go under the house and address the problem. Also, extremely rude. Had to fire them! read more

About a year ago Orkin bought our previous excellent performing local pest control firm, which was well-respected by our neighbors and us. Predictably, service has suffered when the big fish took over the local little one. A new service man who was pleasant, but then missed two appointments where he kept us waiting for some hours and didn't show up as planned. Not even a call for the second missed appointment. The boss did offer to put another man on our contract, but we decided to go back to a local company. When you terminate your service the Orkin folks tell you it will take six weeks to get your remaining portion of your annual payment refunded, because it has to be done by the Atlanta office. Yet another reason why one can always expect less when a good local company is bought by a larger national organization. read more

with Orkin being such a big name in pest control you would think their staff would be better at explaining what is included in service I initially got a spray service for bugs inside the house. Now I have a mouse issue in my crawl space and at no time did i ever get explained whats included in my service which apparently mice are already included. When i tried to call to address the mouse problem I had tried to cancel my Orkin account since I thought mice were not apart of the service and while on the phone with a rude customer service rep she never once told me that mice were included in my service. She plainly, bluntly and rudely said only this "you have a year contract we can not cancel unless the contract has been satisfied". So not only does Orkin have horrible customer service who do not care to help, they also do not have a good sales team Orkin should explain what is covered better and not just say Bugs. when my year is over I do not think I will be renewing with Orkin. read more

Only reason I clicked 1 Star is "0" was not an option. Since the first time they came to my home; they have not done anything but take my $150.00. Never did the Inspection, just put out traps and sticky trays the first time; called them to say the issue still existed; they sent out another Tech who only re-arranged the traps and trays and said the inspection had not been done and he would contact the inspector and he would be in touch with me which NEVER happened. Called the office and was told the Branch Manager would contact me which he/she never did and whey I posted a Google review the response was "One of our management team will contact you today"; which as of today has never happened. DO NOT LET THESE THIEVES TAKE YOUR MONEY. THEY DO NOT UPHOLD WHAT THEY SAY THEY WILL DO. read more

Had them for over 10 years first as a monthly client, then bimonthly. ALWAYS had ant problems, so I'm pretty sure - THERE IS NO PERIMETER PROVIDED!!!! Technicians would arrive hours earlier than my SET schedule, then it would not be evident that they'd done anything (we wouldn't be home, or so early on a Saturday that we'd be sleeping). One thing they WERE prompt about was receiving payment. They want your coins, even though after paying thousands of dollars, we still had issues in a home we built. Suffice it to say, we cancelled the contract finally, but we would also NEVER USE THEM AGAIN. read more

Appointments were never set by me, technicians were sometimes no call no show. Pest issue continued no matter what and they only took the concerns serious when I threatened to cancel contract. Finally gave up and went to another company. read more

By far the worst customer service I have received from a company. DOn't come here they will unknowingly sign you up for a contract you didn't ask for and take whatever money they can get. Claimed that they emailed me reminders for services that I wasn't aware I signed up for. Left a complaint with their company about there lack of communication and also the charge of $80 that I didn't even know would happen. Told them specifically that I will call to make arrangements for future services and to not just randomly come. Apparently they didn't get the memo and showed up again without contacting me. Another $80 gone. I called Orkin and Sunny states that they send out email reminders and I just missed it in my junk mail. I never received anything from them in my inbox or junk mail. An employee had to drop paperwork at my house because he couldn't email documents to me. There was literally a email confirmation sheet that they dropped off had a error next to my email. But yea it's going to junk and I just missed it. Was supposed to have the spray inside for the second time on the 16th. Byron the spray dude called and said he couldn't make it and that it has to be in the month of February or it'll be another charge. I tell him that it has to be the 16th cause of my work schedule. I get a dry response and literally does nothing to come up with a alternative like maybe another person to spray? Orkin only got one person? Of course Byron never showed up so now out of $80 again. Just whatever you do don't come here. They're conmen in white uniforms. Instead go to these guys Western Pest Services (757) 315-8203 GLOBAL GREEN TERMITE AND PEST CONTROL (757) 218-3206 PESTOUT (757) 814-2923 Dodson Pest Control (757) 244-7800 read more

this company do nothing only charge you & take money from you they make false statment they gave back money but its not right .after i complain they never pick my phone & never send me back my money. read more

We recently had our home serviced by this company. We were completely satisfied with the level of service provided by Mr. McCray and Mr. Bowman. They were both very professional, knowledgeable, and courteous. Based on my experience, I would not hesitate to recommend this company to any of my neighbors. read more