Never had such a POSITIVE car buying experience, just so happy. Our sales rep Tyler is an angel. He came in at 8 AM on SUNDAY, his day off, to make sure I was completely comfortable with everything. Nick in the finance office is a pure pleasure. Cannot say enough about this dealership. read more

Bozard Ford - Taking home the new baby. - Car Dealers Near Me - St. Augustine, Florida

There are a couple things in life I hate doing... paying taxes and negotiating car deals!!!! Somehow i have been the named the family negotiator when someone needs a new vehicle...including my dad, mom, husband, and yesterday my sister was added to the list. In ALL my experiences, Jeremy Criscione at Bozard Ford, outshined them all! Never have I had such a smooth transaction experience. He is definitely a true gentleman. He patiently answered all of our questions about the vehicle and the Ford app. As a bonus, he included a baby Jesus with the vehicle that sits right above the steering wheel!! If you are searching for a vehicle, I highly recommend this guy! You will not be disappointed!!! read more

When I started my search for a 2025 Ford Maverick Lariat AWD Hybrid I quickly realize this was going to be a major undertaking after search the web and visiting no less than (3) dealerships before talking to Bozard Ford. Since the main purpose of purchasing this particular model was to flat-tow it four wheels down behind my MotorCoach it's been difficult navigating the available data, there's been a lot of confusing communications regarding this vehicle, mostly due to the fact that this vehicle is a newly released AWD Hybrid, Ford's literature, owner's manual and press releases sparked skepticism across the industry to the point that as of the time of this review the (3) baseplate manufactures still have not engineered and release the equipment needed to flat tow this vehicle unfortunately. Well after putting out a few feelers Hayden Lewis at Bozard Ford in St. Augustine reached out to me early on Friday morning just after I requested additional information on their inventory. He is one of the few salespeople I spoke to across a number of dealerships that actually listened and communicated clearly without any sales pitch - after starting a string of text messages he told me he had exactly what I was looking for on the lot and available for sale, I may have shown him a little doubt in my messaging only because this vehicle is somewhat of a unicorn at this time. After going back and forth for a few minutes he grabbed the keys of this vehicle and went outside and shot a video and texted it to me giving me a detailed tour of the exterior and interior then called me and answered all my questions which was quite a few being I had done my due diligence. Hayden is a straight forward sales professional he told me this particular model doesn't stay on the lot long and being this was a special order he could not hold it even for a few hours without a deposit over the phone that would be fully refunded if I decided I did not want it once I looked it over. I arrived a few hours after our conversation and he had already pulled it out front in good lighting cleaned and fueled, since I already shared my license and insurance info via text we took it for a spin after a quick walk around. Hayden is very knowledgeable on the products he sells and took the time to go over everything inside and out and showed me how to access everything on the touch screen including loading the FordPass App on my phone. Well fast forward another hour we completed the purchase after spending only a few minutes with the amazing and efficient finance manager going over the warranty and signing the paperwork being we weren't financing. After purchasing so many vehicles over the years I can't remember a better car buying experience. Hayden reached out to me several times after we left the dealership ensuring we were happy also to see if we had any additional questions - this was definitely more than a 5-star car buying experience. read more

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Sheryl makes everything easy breezy for us. Every time we come in fleet services are on point. Everyone is helpful. Everyone is friendly and great communication. I'm never questioning what the heck is going on. read more

Bozard Ford - My beaut - Car Dealers Near Me - St. Augustine, Florida

Took a day off work to go here for an appointment to look at a car wall. I was waiting Logan was pulling the car around someone else saw it. And they sold it while I was waiting after taking a day off word to come to an appointment. Don't respect customers at all.Just then told oh well, it's sold Logan needs fired. DO NOT GO HERE read more

I dislike car shopping. Bozard was so easy. They had everything ready when I got there and made the deal. It was a stress free transaction . Great experience read more

Purchased our car! Fantastic customer service/sales. Loved the restaurant ! !!!! Will return when we need our next car! read more

We stopped at Bozard Ford on our way to Florida as we started having issues with our truck. We stayed about an hour away from St. Augustine and since they had to keep our truck and get approval from Ford for the repairs, they provided a rental vehicle to us. They were accommodating and kept in contact with the status of repair. Our service advisor Jerilyn Sharp was top notch. It was good that they were able to fit us in since we were from out of town. Don Davis read more

We worked with salesman John Long yesterday and he was fantastic! Super friendly and accommodating and helped us get our sale wrapped up fairly quick (we brought our newborn haha). My husband had gone in the day previously to inquire about a specific car, and John helped him without being pushy or trying to upsell him, which we super appreciated! Definitely recommend seeking him out if you are considering buying from Bozard Ford read more

Mr. Ray, I thought long and hard during my hour long drive home yesterday. You had said you would have the truck, I drove down to see, on the lot. I'll be honest, I was ready to buy on my way there. But after being given excuse after excuse, almost 1.5 hours worth, the point is you did not want to make that sale. I was first told the truck was on the lot just couldn't locate the key, that lasted 15 minutes, I was ready to leave at that time. Then Mr. Bob asked me to sit so he could show me a simular truck, it was a 6 cylinder. Then I felted double teamed when you came over. Maybe I was just not in the mood to spar with you but I was and am very disapointed in the way I was treated. So I have decided I do not want to do business with your dealership. I hope, in the future, yall follow through with holding a vehicle when you have a customer driving a good distance to do business with you. read more

Service sucks no communication, always not completing work and one of the most expensive in town.

They sold me a car requiring me to pay a 12k down payment and couldn't even payoff my trade in. Taking a hit on my credit and they don't even care! Do not buy anything from them read more

Great customer experience, professionalism and transparency throughout the process. Highly recommended. Shopping for a used Tacoma for my son. Spent a day in Orlando frustrated by dealerships with great online offers and then tack on fees for services I do not want or need or should be part of the dealer fee. Stopped on a whim to Bozard Ford on my way to Jacksonville. They had a Tacoma. Met Iziah at the entrance. He was very helpful. Explained the process and fees. We negotiated and within 10 minutes landed on an agreement and FEES WERE EXACTLY AS EXPLAINED! Paperwork process was organized, complete and quick. We were out the door with a great vehicle and great experience. I will be back and I will recommend others to Bozard Ford. read more

I recently purchased a gently used Lincoln from Jonathan Quezada with help from Mason and Joshua Currie with Bozard. The experience was exceptional. The team was respectful of my time, communicated clearly, and honored my preference to handle most of the process remotely (text/email) which was perfect for my demanding schedule. They even came in early to accommodate me. The dealership was immaculate and welcoming, pressure free, gave me time to make my decision and the vehicles I wanted to test drive were ready upon my arrival. Best of all, they delivered my car to me and handled all paperwork via e-sign, saving me another trip. Professional, efficient, and genuinely a delight to work with. I will be back when we upgrade! read more

I give it a one, it should be lower. They wanted me to pay them to sell the car to me, $899. They called it dealer prep and doc fees. Last time I checked, those are the fees the dealer has to pay to sell a car, ie ... stay in business. That's like going into a restaurant for dinner and they tell you the price of your meal, then add $30 to the check so they can pay the cook. To me this is nothing more than a user fee read more

Quick efficient service from booking appointment to completion. They know how to take care of their customers read more

Don't buy a car from here I got sold a 2021 f 150 without knowing the headlights were messed up after they reassured me that they did a full inspection and everything! Sorry of a dealership they will fuck you over at the end of the day. DO NOT BUY FROM HERE! read more

This was the BEST experience I have ever had buying a car!! Jermey was an amazing sales rep!! Zach Gibbs the manager made us a great deal. we were in and out of finance and it was a pleasant experience!! highly recommend!!! read more

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I went to several dealerships Before going to Bozart Ford. Originally, I was told that there was nothing they could do To trade in my Jeep grand Cherokee for a Ford Mach E due to the negative equity so I went home. The next day I received a phone call from. Tom Reinard telling me that he can make it work. Tom worked with me and somehow work some kind of magic and made it happen for me. I was able to get the car I liked with payments I could afford. This was something that three other Ford dealerships could not do so. I went back to the dealership, And they introduced me to Hayden Lewis. He totally helped me out explaining To me all the features of the car. I buy cars quite often and I don't remember the last time anybody ever actually explaining to me all the tech In these new cars, especially in a EV. He took his time and broke it down to me Barney style. My experience at Ozark Ford was top notch. I got first class treatment. I got the car I wanted at the price I could afford. I will definitely be going back. I highly recommend this dealership. Ask for Tom Reinard and Hayden Lewis. read more

I have serviced all three of our families Ford vehicles with Bozard and been pretty loyal to them. NO MORE! My wife took my sons F150 in too look at noise under drivers side wheel well (turned out to be a bearing). Received news of issue with no details or estimate. Then to top it off when my wife drives the truck out of the lot she noticed the air pressure on alerts said rear tire was down to 28 after the had the truck. She called immediately and Robert the service technician said bring it back. Upon arrival they wanted to charge her another $55 dollars for a nail picked up! Clearly picked up in there hands in there parking lot! Will never do business ethos shady outfit again. By the way still waiting on call back from service manage! Be weary!!! read more

Found the car online, made contact online and started interacting with a sales guy. He was naturally forward moving but respected boundaries as I was on the other side of the country. He was well prepared for our visit, and we purchased the car. Very good experience! read more

Bought my first brand new car through here and I have zero complaints on the whole process. Faye has been spectacular answering questions and is the main mvp of working out a killer deal for me, and having everything ready prior to me traveling to the dealer. On the financial end of things, Shane, did the same and called me when numbers were good and ready to sign. I've never spent such little time at a dealer with amazing results. I will definitely return here for service and any future needs. read more

Bozard Ford - Car Dealers Near Me - St. Augustine, Florida

I'm still waiting for someone to reach out to me to resolve. It's been three months since I wrote this review. This says a lot for this dealership read more

***Read before you have your vehicle serviced*** I purchased a custom order over $100k 2022 F-250 Platinum Tremor from Bozard. Jeff in sales was amazing to work with. I spent another ~$5k in accessories on my truck with Bozard. They have a beautiful facility. Taking my truck in for routine service and a windshield arm recall (I was previously told my truck was not affected by this recall) was a regret I will have forever. While in Bozard's care, my truck was damaged. It has less than 10,000 miles on it, and I have had it for almost a year. It is not a daily driver and is never parked near any other cars.I had the truck Ceramic Coated the first day I took possession to protect the paint. Someone at Bozard either opened my driver's door into a very hard object or something very hard hit my truck. You can see from the picture that this was not just a scratch. It is deep. It went through the ceramic and clear coat, ultimately damaging the paint.Now Bozard is "taking care of it" by sending it out to have the door repainted. Sounds great, right? Wrong. The truck will never be the same. I do not plan to ever sell my truck, but you never know. Any dealer would measure the paint thickness to ensure it was not in an accident. Now my driver's door will have thicker paint, and I can almost guarantee it will not match the rest of the paint exactly. If it does not match, I will be asking for a new factory door. Now I am with a brand new truck that is damaged. I have the loss of use of my truck for 7-10 days when it should have been in and out of the dealership in one day max. I will lose the use of the truck again when I have to have the ceramic re-applied. (Bozard agreed to pay for the ceramic) That will be two more days, and I will not have a rental for that period. I am stuck paying for the rental car insurance coverage, the anger that someone else damaged my truck and did not report it internally at Bozard. The anger that my brand new truck without a scratch on it now has a door that has been repainted. Look, I get that accidents happen. If it were a tiny scratch, I would not have cared. That is why I have the ceramic on the truck as a second layer of insurance against damage. It does not protect against something (likely metal) impacting it hard enough to go as deep as it did. I also am sure people will say, "it is a truck." No, it is not. It is a luxury vehicle that will never see dirt. It will never be driven in the woods to get hit by branches. The moral of the story, make sure your service writer documents any and all damage to your vehicle. Inspect it before you leave. When my truck was brought around to me, the person left the door open, and I got in. I drove home (1.5 miles), shut the door, and saw the damage. I called and returned to the dealer immediately. My service writer, Steven, has been fabulous to deal with. He didn't do it. I picked up my truck on his day off. I will update this review after I receive my truck back and will post updated photos. read more

Bozard Ford - Close up of damage to show how deep. - Car Dealers Near Me - St. Augustine, Florida

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Second car purchased here. Was a good experience. Dealt with Bryan Griggs online and once I got to the dealership I dealt with finance manager Ricky. Once I arrived, most of the paperwork was prepared already. I was out in 45 minutes. read more

Bozard Ford - Car Dealers Near Me - St. Augustine, Florida

Caleb made this car buying process so easy from start to finish. We made the trip from South Carolina for this purchase and we will definitely be coming back for our next vehicle purchase. You will not regret coming to Bozard to make your car purchase! read more

Bozard Ford - Car Dealers Near Me - St. Augustine, Florida

On May 31st at the end of the day we decided to look at the Bronco at this dealership. We had been looking at Jeeps and just didn't like the ride. My wife and I typically buy foreign made cars and we were a little apprehensive about buying an American car. We were met by Bobby Rebb and he was very helpful. We toured the available Bronco and then did a test drive. Great car. The deal was made very quickly and we drove off with our new car. Bobby Rebb did a great jo and we would highly recommend him. The Finance guy (oh gosh, I can't find his name!!) was really good and professional. We high recommend this dealership! read more

I've got a 2017 Mustang with 10,000 miles on it. It's a convertible it's great, but it's not a 5 L so I wanted to drive one of the new cars and see if it would be worthwhile trading mine. Dealt with Jeff Erickson at the dealership and I have to say it was the worst experiences ever. I typically buy a new car every other year and currently have a Chevy Silverado, a BMW X5, the mustang and a brand new Jeep unlimited. I'm in sales and very used to the entire car buying experience. But this experience was one for the record books. I set up a time to test drive the Mustang - my initial impression of Jeff was "what a bag of donuts". He walked ahead of me & there was very little normal interaction or pleasantly happening. In fact, I wondered who would buy a car from this guy? We got in the new mustang & what is surprise Joe bag of donuts didn't have the keys... we had to go inside and try to find them. He didn't offer any information about the vehicle and definitely didn't seem to know how things worked in the car. The car only had 3 gallons of gas so we took the shortest test drive of any test drive I've ever had in my entire life. The new mustang didn't have all the equipment that I wanted, and Jeff indicated that there was a car on the lot that might "work for me"... there wasn't. The follow up and my interaction with Jeff the next day was so pushy, non-transparent and demanding... he sent me the wrong figures showing $10,000 in fees? Then said that the most they could give me was $20,000 & then that changed to $23,000 for my trade. he accused me of only asking for 21,000 and he was giving me 23,000 so he wasn't sure why I wasn't doing the deal. I found him to be so obnoxious. I ended up, blocking him. I wouldn't dream of buying a car here & wonder if I really want to even have my car serviced there if this is the kind of individuals the dealership hires. read more

Bozard Ford - Car Dealers Near Me - St. Augustine, Florida

I'm back! Although I wrote a 5* review about Bozard Ford 2 months ago, I would like to add another *, if that's possible. Their Service was superlative, and I am so delighted I found this dealership to take car of all of my automobile needs. Truly would NOT work with any other Dealership!!! read more

I had a great experience buying my new Maverick from Bozard Ford a year ago, so wasn't surprised to get great service from them when I was in a jam. I rented a uHaul trailer on Saturday about noon with a 2-day road trip ahead, but discovered the tow hitch lighting connector on my Maverick had no output - it wouldn't light the trailer lights. Bozard Ford was on my way out of town, so I called and got Travis, the service advisor. He was clear he couldn't promise anything, as the service techs were all booked on appointments, but said he'd take a look. When we arrived he couldn't find a problem right away, but took it back into the service area. Less than 10 minutes later he was back and we had fully working lights. He and a technician had found a wiring connector under the truck had come loose. They saved our trip! This is great service and I was again glad I picked Bozard. Not at all like most car dealers I've known. Thank you Travis and tech, and thanks, Bozard! read more

Thank you for your great service-- Rick Davis He listened and helped us to find the vehicle we wanted! read more

Bozard Ford - New ride! - Car Dealers Near Me - St. Augustine, Florida

Everyone at this dealership was wonderful: We were traveling back home to Michigan after vacationing in Florida, towing our camper, when my husband's truck broke down right on the expressway. The truck was towed to Bozard, and they made arrangements for our camper to be towed to Camper World next door- (which will also be getting a great review.) First off, Matt in service was great- facilitating the truck getting looked at, while Piper provided me with a hand written list of nearby hotels and was so nice. We found out the needed repairs were too numerous, so Mike W. and Brandon from sales assisted us in finding a new truck and the best deal. They went above and beyond - after all we had been through, they gave us personal attention, were very knowledgeable and turned a very stressful situation into a positive outcome. They, along with Tristan, Dave, and Zach were exemplary and just really good guys. We want to say thank you, and we highly recommend this establishment. read more

I just can't say enough about how Bozard goes above and beyond. Due to another dealers negligence my vehicle needed a bit more attention than expected and Brittany went over the top to get my truck properly inspected, repairs sorted, parts ordered, rescheduled and the truck back together in less than 24hrs! Pushing that into their already busy schedule when I was originally just there for an oil change... I work in the dealer industry so I know the level of attention that takes. I will NEVER stray from Bozard again, regardless of other dealers being closer to home, lesson learned it's worth the drive to know I'm being taken care of. read more

My family is extremely satisfied with the excellent customer service and communication skills this family own dealer has provided us during our car purchase. We live in Miami and purchased a preowned Porsche Cayenne through Bozard Ford and have nothing but amazing and positive comments about our experience. Rob was our wonderful salesman who helped us in the process of purchasing our vehicle, applying for financing and remotely signing all the documents necessary . living in Miami and having a one year old and baby on the way , and having missed our flight, even after the transaction was complete, all documents signed and down payment paid, ROB did not leave us to figure it out for ourselves and communicated with us on the solutions of receiving our vehicle with a very low fee, delivered the vehicle to our doorstep, which was amazing and shocking. Once we receive the vehicle, there was something we were not happy with about the vehicle, DAVE AND ROB could have told us it was not their problem the transaction was already complete but instead they were quick and communicative, gave us options and fulfilled our desire to solve and completely took care of what we weren't satisfied with. Best car purchase experience me, and my husband have ever had, and we have purchased our fair share of vehicles . Confident in saying, we love the car and love it even more after the great experience with the dealership. We will be buying a Ford truck soon and even though we live seven hours away, we're going to communicate with Dave and Rob at Bozard Ford because it is worth the wonderful salesman, communication, customer service they provide couldn't be any happier with my vehicle and the service. 10 out of 10 highly recommend going to Ford even if you aren't local, they also have a lot of inventory compared to other Fords read more

Buyer Beware of this place!! I Brought my 2020 Ford Explorer ST in for routine repairs and the mechanic ended up breaking my Turbo. They claimed they fixed the issue at no cost to me but 1 month later I have issues with the turbo and because I've completely LOST TRUST in BOZARD FORD's ability to do quality work I brought it to another local Ford dealership for diagnostics and repair. They informed me that it was the Turbo. Interestingly I was required to pay a $107 dollar fee. I contacted Bozard but the representative on the phone told me the managers and all supervisors were too busy to accept my call. Bozard Ford, if I can't get a response from you regarding reimbursement for damages that your dealership caused, I will just contact Ford Corporate with proof of previous service showing Bozard Ford damaged my truck. read more

This dealership is over an hour from my home. I pass about 3-4 dealerships to come here. Richard is absolutely one of the best service writers I've had. He is friendly, responsive and has a personality. It's almost like you are dropping your vehicle off with a friend. The dealership is always clean and organized. Next door you have Ford's Garage, talk about good eatin' while you wait for your vehicle. Coming here was the best ownership experience read more

Called the service department to have new brakes put on my ford. When I arrived at my appointment time, they said my appointment was not with Bozard Service, but it was with "Quick Lane" Tire and Auto Center across the street. They explained that they don't do Brake jobs at the Dealership location and my appointment was automatically made there instead. Stan at the Ford dealership pointed across the street and said its over there. When I looked it was a building with Enterprize car rental one the outside of the building. I went inside to get better instructions from a different person. Drove over there and checked in. After waiting a few moments, I walked outside to see if they started with my car yet and it was in the bay with three people standing in front. It appeared to me that they were struggling with something on top of the motor of the car and it appeared that none of the three mechanics could complete what ever they were trying to do? After walking up to the edge of the bay I asked one of them if they could please tell me what they were struggling with? He said that they could not remove the cover of the air filter so they could complete their 21-point inspection. I thanked him went inside and asked the service rep about the ford dealership training at the Quick Lane and before I could finish, she interrupted me and said she would have my car brought around and I could be on my way. I opened the hood before I left and reconnected some of what they had disconnected and left to never return to the Bozard Ford dealership again. The people were rude and did not understand I wanted someone from the ford dealership that had "FORD" training to do the work. The only reason I made an appointment at the (what I thought) was the Ford service department. Obviously, none of the "Mechanics" Or shop technicians where familiar with my ford car. They assumed I would want to have my car maintained by a third party company that must be owned by the same owners and the dealership. I don't understand why Ford is passing off service to a separate entity and charging customers the same rate as the Ford service dealership does? I can assume it must be all about Money, but they are not getting mine. I found Bozard Ford dealership as well as Bozard Quick Lane; not people friendly, and not professional with people... or my car! Their skills and knowledge in my opinion seemed very limited, I am sorry to report. One day in these next few years I'll need to buy a car. I must say this will very much help me decide where not to go to shop! read more

I bought my vehicle close to 3 years ago now from bozard Ford. From the beginning with my buying experience with Zach Gibbs, it has been an unbelievable experience. For 3 years AFTER purchase bozard is still going above and beyond. They pick up my vehicle for service from my own home and return it. They always make sure everything is done appropriately and that I am fully satisfied. I've dealt with a few dealerships and I can honestly say bozard is the only one that truly has cared about me after I walked off the lot. For the rest of my life, my wife and I will only purchase and get our vehicles serviced at Bozard Ford. I want to personally thank you all at Bozard and for making us feel like family every time we have an interaction read more

My Husband and I have nothing but great reviews to share about Bozard Ford/ Lincoln. We had been look all over Central Florida for a Lincoln Nautilus. We had gone to a pain staking test drive at Central Florida Lincoln in Orlando it was just not a good vibe and they had so many extra costs floor mats was shing etc it was horrible. So, we started chatting with Hayden a Sales Rep at Bozard he sent us a price of the vehicle we were interested in, and that price did not change there were no surprise costs. We made the 90-mile drive to Bozard when we finally met Hayden he was as professional in person as on the phone. The car was ready we had a test drive he made everything so pleasant. Ricky the Finance Manager was incredible, he got us a great deal on a used car as we were very concerned about the interest rates. We did have to rate for finance because of a hiccup in their system, I guess. But they made it up to us with their extreme generosity. My favorite was a savvy young Man named Jared he was the GUY that showed us how everything in the vehicle worked as it is loaded with so many features connected our Bluetooth up and so on, he was a lot of fun. My Husband and I have already said we would recommend this dealership and would make the drive to buy our next car. Thank you all for a pleasant experience. Joel and Cyndi read more

Bought both of my cars here. Almost 3 years later we are looking to trade and are learning that not 1 but both of the cars were in accidents that were not disclosed to us. Buyers beware! read more