I had an earring back get pushed INSIDE my ear and get infected and I couldn't get it out! Dr was…read moreawesome, didn't miss a beat. Numbed my ear, wrangled it out, and prescribed me antibiotics. I was out in less than an hour! I only wish I spent less time trying to get it out myself, lol. They are great!

They told us it will be covered even if it is transferring insurance turns out they are not certain…read moreand do not care about the patients, the wait time is very long.

As a first time visit and as a walk in, I was very pleased with my experience at this urgent care…read more The lobby area was clean and the aesthetic was nice (as well as modern). The front desk person was professional, attentive, and friendly. The location is convenient with easy access to the freeways as well as other stores. I arrived shortly after they opened on a weekday and was fortunate to be seen within a few minutes. The medical assistant and the physician assistant were both wonderful. It was a relief to be treated with such care and consideration. I also appreciated how they took the time to listen to me as well as explain what they could and could not do. They did not rush which made me feel more comfortable being in their care. When I arrived, I could not hear out of one ear and the other ear was slightly clogged. They clearly communicated what they were going to do beforehand and also what I could expect. They were gentle in evaluating my ears and irrigating them. They knew I had just been to the doctor the previous day and had a painful experience resulting in inflammation in one ear. I appreciated their empathy. I would highly recommend this urgent care!

The organization appears to disregard patient health. This is based on my experiences. Interacting…read morewith phone representatives recently was very unpleasant. The representative was rude, unprofessional, and completely indifferent to my needs. I suspect that since all of my relevant information was in front of the representative, my poor treatment was likely due to the organization's culture toward people of color. I called to schedule a heart procedure. The representative kept me on hold for nearly 10 minutes and only offered an appointment more than three months away. Call me crazy, but a heart procedure is serious and should be scheduled within less than three months. When I asked for her name, she gave it and then abruptly hung up. I called back to speak with her supervisor, but I was placed directly on hold. This happened three times. On the fourth try, I finally spoke with a new representative, but when I asked to speak with a supervisor, I was placed on hold for more than five minutes. When the representative returned, I was told the supervisor was too busy but would try to reach out the next day. I contacted the ombudsman, but they weren't much help either. I was given the runaround. Bottom line: be very cautious of Sutter Health. It seems that the organization's culture prioritizes revenue from monthly premiums over genuine patient care, especially for patients of color.

I can't say enough great things about this place! Working in health care it's rare to always have a…read moregreat experience or just a good one. I can tell each employee here cares and enjoys their job. I'm so kind to patients and it's such a relief to experience it on the other end. The app is the most user friendly! The care for my appointments not making me uncomfortable and hearing me is great care! I still want to gate-keep this place. Urgent care is the best I've been to. I've read some of the reviews and some of the complaints are not valid due to the office wouldn't know the care you want unless you state it all before coming. VA tends to refer people places not knowing the establishment can't take them and it's not the establishment's fault. I once worked for the VA as a supervisor. I feel the one stars are unfair

This location DOES NOT refill any prescriptions that they originally prescribed UNLESS, that is,…read moreyou pay them hundreds of dollars (more, EACH TIME) to 1st be "seen" and then, after a brief (e.g.) 5 minute weight-in and basic vitals (taken, recorded) plus the 'interview' they will order your refill (from your pharmacy). This is true, REGARDLESS of the nature of the medication including (e.g.) prescriptions to lower cholesterol; such as simvastatin 20 mg. Be Aware!

Great experience, very fast , and very clean . I was impressed of how fast we were seen. Totally…read morerecommend this place.

Wow! This place is awesome. I called ahead to see if they would to a TB skin test (required by the…read more5 or so hospital credentialing services to which I'm subscribed.) and they do, for a reasonable price. Greeted immediately upon entering, all staff very friendly and professional. Minimal forms and wait time. Test well placed, and supervised, so I would say care quality is excellent. I'll let you know how the reading goes.

Attempted to contact this clinic numerous times by phone throughout the day in order to confirm…read moreMedicaid/Medi-Cal FFS coverage before making my way over as no other local urgent cares accept it. No answer whatsoever. Goes to a voicemail with no greeting or statement of business name. Clinic's website is inactive so nothing to look at for reference. Went ahead and booked the same-day appointment on Solv as instructed. Arrived to the clinic at 4:30pm for my 4:37pm appointment (confirmed via Solv/text) and the door was locked, no staff in the office, outside open sign blinking, signage on the outside void of hours of operation and contact information, attempted again to call numerous times with no response. Waited till 5pm with no call-back/service/greeting. Had to borrow transportation for the day to ultimately end up wasting my time. Super unprofessional/unethical, especially for those seeking "urgent care."

I was so happy to see that a new urgent care was opening in Natomas and, when I had a tooth…read moreinfection the week after Christmas, I decided to give it a try! Much to my dismay, I was informed the clinic had "no doctors" and wouldn't until mid-January. Since then (now late-January), I have noticed they are closing early every day and/or not opening at all. Until they are truly prepared to provide urgent care medical services, patients should stay away! 02/02/2019 UPDATE: 11:30 a.m. on a Saturday and they are closed. Take a look at the photo I've attached. It says they are open 7 days a week, 9am to 9pm. What is going on???

I've been at this doctors office for many years. Everyone is always professional and always…read morecaring. The receptionist Alexandria and others are super professional and always send messages to the providers. Now that there's AI technology the doctors ask you for permission to use it. It's the patients choice, so there should not be any complaints. I would definitely recommend this doctor's office to anyone needing care.

I experienced a welcoming environment in Natomas Family Practice. PA Julia Kim is always kind. She…read morelistened carefully to my concerns. She made me feel truly cared, her gentle approach and clear communication put me at ease.

I've started going here for my appointments. In general, I avoid going to the doctor mostly because…read moreit can be inconvenient, take up a lot of time, and be uncomfortable. So far, I've had a great experience at this location. I like that this location has everything in one place- you check in as soon as you walk in and they direct you to the right spot for your appointment. Even the bloodwork and labs can be done here so I'm not being sent off to another lab at some new to me location. I've been in for a few appointments so far and between the online information and front desk it's been a breeze to check in and proceed to my appointment. Each of my visits to medical professionals have been efficient, friendly, and have been low stress. Even planning appointments (though sometimes it takes some time) has been easy so far. I've been happy visiting this location and seeing the doctors here. One thing to note, the parking can fill up and you'll want to be careful in the lot as it's busy with cars and people.

Lab hours states open at 6am, arrived after 6am nobody present or even the building open. Security…read moreguard even commented. Staff finally showed up 6:20am, why have open lab hours for 6am if nobody is there. This has happened multiple times already. There were multiple people already waiting.

Don't make plans later in the day if you have to come here. I had an appointment that's been set…read morefor a week at 930am and it is 230p and have still not been seen. What is the point of an appointment if I'm going to sit here for five hours waiting for it. If I could give zero stars I would just for that. The staff was ok overall but it's ridiculous how long the wait times are, they say it's always like this... So if the company knows there is demand why not hire more staff to accommodate, clearly you're raking in the money since it's most employers go to for workers comp stuff.

This place is so ridiculous! I was referred to this place because of work to get blood drawn and…read morevaccines. I got there little before 8am, didn't not get out until almost 11... I waited for almost an HOUR to get it done, and an additional over 30 minutes for a doctor to see me. People even came in before me. I really am trying to be emphatic about it because the healthcare workers are going through a lot, but this is just not okay. I had to be at my job as well today that I am already running late on. This is completely unacceptable. Do better Concentra!

Extremely unprofessional and unorganized. Always on hold for over 15 min every-time you call. They…read morealways forget to send documents to the necessary destination. Everybody is so lazy.

Bakhari is the worst that I've ever seen! She is the most Rude, Condescending, and Impatient doctor…read moreI could possibly imagine. I was sent to her after a stay in the hospital, and all she did was tell me I'm wrong and disagree with the surgeons and specialists. Then when we needed prescriptions filled that were ordered by the hospital, she argued with me about which ones she felt like we needed and only filled the ones she wanted. Not the ones the specialists prescribed. I couldn't get away from Bakhari fast enough and refuse to refer to her as a doctor, because she gives all other doctors a bad name!! She is the absolute worst and I fear for anyone that is forced to use her! I only wish there was more that I could do to shine a light on how bad she really is!! If you look at her reviews on the facilities site, you will see that plenty of people had the same experience as I did!

De. Astran, online Dr, is dangerous! Goes to extremes unnecessarily based upon just ONE lab report…read more causing huge amounts of patient angst ! ("You have this disease and possibly that disease which both can kill you). No questions re history, past records, alcohol, Tylenol, or green tea which can alter results. Not take things in steps just jumps to extremes based upon just 1 test! No wonder on the phone as be awful in- person with patients. Entire company is dangerous ! MAs can't keep name, address, dob, phone, and insurance straight! Always left up to patient to follow up as no one follows through on what they say they'll do! Asked for a referral for ABC and they assign one for XYZ when that was done earlier in year! Not nice staff! Online portal is a jumbled disorganized mess! Not only incompetent and very poorly organized and managed but dangerous! Do you want to put your life in their hands?!?!

I've had a great experience with this care company so far. I switched from Wellspace Health and the…read moredifference is night and day. I primarily do telehealth visits and I called today for an issue that's been ongoing and bothering me for quite some time to see about a referral and they had three appointments available the same day. When I would call Wellspace Health speak to someone on the phone for a telehealth visit. The service has been excellent.