Love the doctors here. My wife, both of my kids and I are all patients here (seeing three different…read moreproviders). However, the practice is a general nightmare to deal with. Incorrect bookings of appointments, appointments regularly moved to other locations, frequent cancellations, and a buggy, unreliable patient portal all make for constant headaches when dealing with this practice. Seemingly constant turnover of front desk staff can't be helping. It's a shame, because the dermatologists have been wonderful, it's just otherwise a miserable patient experience.

I was a patient at this practice for three decades, before it was Derm Associates and then U.S…read more Dermatology Parnters. The quality of the physicians has remained high, but everything else about the practice has deteriorated so much that I've now left it. Physician availability has declined, so it often takes weeks or even months to get an appointment. Worse yet, the phone system for contacting the practice is nightmarish, and you simply can't call them directly. Now that the practice is owned by private equity, supposed staffing "efficiencies" have made it unpleasant to be a patient.

This is my second time in. It was very relaxing. I start with a massage with Ceara who was great…read more This was my second facial with Jojo. I got the facial with a nanoinfusion and peel and both times my face felt hydrated and rejuvenated! Very relaxing.

I used to love this place and recommended it to anyone seeking true relaxation and an elevated…read moretreatment experience. Unfortunately, the quality of service has declined, and it now feels as though anyone regardless of training or skill level is allowed to provide massages. Today, I arrived 10 minutes early for my appointment but wasn't seen until 15 minutes after my scheduled time. I ended up leaving the treatment room just 12 minutes into the session. The service was completely unskilled: rushed, inconsistent, lacking rhythm, and missing the foundational techniques that define a competent, professional massage therapist. A skilled therapist uses intentional pressure, consistent/proper flow, and an understanding of muscle anatomy to create a therapeutic and cohesive experience none of which were present. Realizing the session was doing more harm than good, I made the decision to end it and leave. The front desk staff clearly knew something had gone wrong, as my early departure was obviously due to dissatisfaction. Yet I was still charged $139. Not only is that unreasonable, but deeply unprofessional. When I called for clarification, I was met with a scripted cancellation-policy explanation given by the same employee who witnessed me ending the service early and leaving the studio upset. Only after pressing for details was I told I'd need to speak with a manager. The entire interaction was dismissive, confusing, and frankly, insulting. This visit brought frustration instead of the relaxation this business is supposed to offer. And for anyone who believes the service I received, particularly from Pam, is acceptable, I can assure you they have not experienced a true massage from a trained, skilled professional.

I frequent this location ONLY! This is my favorite EWC and I've been a regular customer for years…read more Any waxer, any time of day, any wait time. I typically come in for a Brazilian every month or two. Recently, I've been seeing Cecelia who might be the best waxer they've ever had. They've all been pretty over the years, but she's well trained, professional, gentle, and gets the job done quickly. I can't wait to visit again and request her!

Had been going here for a few years and always had a wonderful experience. Since then I have…read moreswitched over to laser hair removal, but still come here to get the ingrown hair serum and the body wash to prolong the lack of any hair growth. Came yesterday to do my routine pick up of these items and a gentleman there named Ryan was SO helpful! I had mentioned that the spray formulation of the ingrown hair serum didn't work as well as the pump formulation in conversation, and he went out of his way to give me 10% off. It was really nice of him to do that, as I wasn't expecting any discount (I had mentioned it in conversation as to why I was opting in getting the pump version). Just wanted to shout Ryan out, and I will continue coming here as usual for my reups.

Amazing salon with an incredible team. Professional, talented, and welcoming. I always leave happy…read morewith my hair and the overall experience. Highly recommend!

I really am pleased with my cut! I got a bob which was a big cut, but my stylist, Jameise, took her…read moretime and made sure the quality was great. Will definitely be coming back

I get my massages from Jenny Song and let me tell you! She is amazing!…read more She has the magic touch that leaves me feeling relaxed and in less pain. I highly recommend her.

I have been using Tea Spa at Wheaton for about a year and am very happy with the massages I get! I…read morehave been to many massage therapists over the years and this group seems knowledgeable and skilled. The therapists ask about areas of concern and offer deep tissue massages, which I ask for as I am active and need a strong therapist, which Tony is!! they are punctual and offer tea and cookies afterwards.

I paid for a Steam & Sauna Bliss plan and ended up paying for services I couldn't actually use…read more When my plan was canceled by them unexpectedly, I immediately reached out to ask whether I could use my remaining sessions or receive a refund. I was told I could still use the remaining sessions and just needed to email to schedule appointments. I then emailed multiple times with specific dates and times I was available, including requests for weekday and weekend appointments. Those emails were ignored. After waiting and following up repeatedly, I still couldn't get a simple answer about availability. There was no online booking option, and the only method I was given (email) didn't work because the business stopped responding. At that point, I requested a $100 refund for the unused services. That request was also ignored. What makes this especially frustrating is that I wasn't asking for anything unreasonable. I was trying to use sessions I had already paid for. The business told me I could use them, but then failed to respond when I attempted to schedule. If a business cancels a plan, tells a customer they can still use the remaining services, and then doesn't respond to scheduling requests or refund requests, that's effectively taking a customer's money without providing the service. Poor communication, no accountability, and no resolution. I would strongly recommend that anyone considering purchasing a package or membership think twice unless they're comfortable chasing the business down to receive services they've already paid for.

What an amazing spa experience! The staff was very accommodating and great to work with. I would…read morehighly recommend!

I had a #3 Facial Bundle with Willie yesterday and it was, by far, the most relaxing thing I have…read moredone in a while. His studio is extremely clean and his personality is very calming and welcoming. The entire treatment was done ce try gently and with great communication, letting me know what he was doing and how the health of skin was. He was very thorough and thoughtful to not speak when he was seeing I was in literal deep relaxation. My eye brows have never looks so good and my skin looks like a trillion bucks! I would strongly recommend Willie for anything skin related and of course for an Oscar night look with your eye brows.

I visited Willie in his new Silver Spring location to have my back waxed and to have him clean up…read moremy brows. My back and shoulders came out beautifully, but I have to say I was SPEECHLESS when I saw my brows. I told him I didn't want them to look too feminine, to which he lovingly told me to just sit back and relax. I can't stop looking at them! I was delighted! Willie is not only professional, but also a lovely human being. I recommend him to all of my friends and colleagues. His new space is a short walk from the Silver Spring Metro, with awesome lunch and coffee options nearby. I come all the way from Arlington on the train... Willie is worth the trip!

Had the best experience with Nurse Jolene! She was extremely knowledgeable, friendly, and made sure…read moreI was happy with everything. Also Brianna at the front desk was so pleasant and helpful. Such a great experience overall will definitely be back!

Marcia is great! She knows so much about skin care and always has great advice. I've learned a lot…read morefrom her!