I try to get a facial every few months and I've tried a ton of places around the city -- Pretty…read morePlease is one I'll be adding to my rotation and one I'll definitely recommend to friends. The space has a beautiful scent that puts you at ease as soon as you walk-in. I had a signature facial and it really set a new standard for a facial for me. The facial and upper body massage relaxes you, I can't imagine not having a facial with such a nice neck/shoulder/arm massage again. The products they use don't have a strong fragrance -- every detail was perfect. They do give product recommendations after the service but there's no pressure and it doesn't feel sales-y or uncomfortable the way it can at other salons. Highly recommend my facialist Amy!

I had my first facial with Anne today. Upon arrival, a pleasant smell hit me. Anne was very kind,…read moreasked me how my day was and offered me water. She went over some of my skin care history and current routine with me. The calming facial I received was refreshing. I felt cold things, hot things, a zappy thing, pinching thing, steam, and more. She also massaged my neck and hands. She gave me some great recommendations and I got a little eye treatment complimentary. I also appreciated that she wasn't pushy with the products and said I will email you what I recommend. My skin looks bright and clean. I also got some chocolate to take with me which was a nice touch. I will be back. Worth every penny.

It costs about $60 for the essence facial, which is honestly amazing value for all the it includes…read more I think I was there for 2 hours - my person plucked my eyebrows, gave me a massage, on top of all the usual facial work. It IS a shared space - so there may be a few individuals in the beds next to you. I looked for awhile and have tried so many places - but for the value and effectiveness, I will always go to/recommend this place. Others mentioned they didn't like sharing space, which is totally fair - I just think for this price, it's well-worth it and I've not been able to find anywhere else for what it provides.

This has been my go-to facial spot for nearly 10 years! The experience is always consistent and so…read morerelaxing. I came with my husband so we had a room to ourselves. When you arrive, they'll have you change into a tube dress and get comfortable on the treatment bed, where they cover you with a blanket to keep you cozy. The facial itself is amazing, my skin always comes out glowing. They start by cleansing your face with cotton pads, followed by extractions to clear out blackheads. Depending on the package you choose, you'll also receive a facial massage, a treatment mask, and a neck and shoulder massage. Don't forget to bring cash for tips!

A monthly membership for a few years! Wonderful staff,…read morefacials and perks! Highly recommend for your facial needs. Cleo is the best

Awful experience. No privacy, only sheer screens between beds. I expect a much nicer environment…read morefor a $200 facial. The esthetician did a horrible job with extractions that left me bleeding with about 15-20 large gouges and red marks that will almost definitely leave scars. I have been getting facials every six weeks for close to 20 years and I have never looked so awful after a treatment. I regret trying this spa and will never return.

I have been looking for a new person to work on my skin. I found Jasmine on Yelp. She spent a lot…read moreof time asking me questions about my skincare routine, diet, and other factors that affect my skin. She also took time to explain everything in detail and what I need to do to improve my skin. I had my second session last week. She did an amazing job - I can feel a big difference. Thank you!

Her extractions left me with permanent scarring on my face, confirmed by my dermatologist. I…read morecontacted her about broken blood vessels a few months after my facial because I was worried and she just recommended vitamin C. Her facials are fine just don't get extractions from her if you have sensitive skin like mine.

Around 2-3 times per year, I visit KUR Skin Lab for a hydra-facial when my skin is in need of a…read moredeep clean and refresh. I have always appreciated the professionalism and cleanliness of KUR. Since it is a medical spa and they use high-end skincare products, I trust that the facials will leave my skin clean, soft and less inflamed, as opposed to other spas in NYC that can cause breakouts afterwards. Kristen preformed my recent hydra-facial, she was very communicative and understanding of my skin concerns. She tested my skin and really evaluated it with open transparency and kindness. The prices are pretty high, but knowing that the service quality and experience is consistent every time I go, I would suggest 2-3 times a year is well-justified.

Kenzi was so kind and made me feel comfortable . My skin looks incredible. Can't wait to see her…read moreagain. Happy that I found a place where they take care of my skin I also loved they had great deals in booking multiple hydrafacial sessions So I can come again! Thank you Kenzi!

Claire was detailed and patient in answering my questions. She made my 1st experience comfortable…read more Establishment was clean, all staff friendly, professional and efficient.

I've been seeing Claire for over a year, and she has been absolutely amazing. She is incredibly…read morepatient, professional, and always makes me feel comfortable during my appointments. She takes the time to explain everything and lets me know before she starts working on more sensitive areas, which I truly appreciate. Her attention to detail, kindness, and ability to make the experience as comfortable as possible are unmatched. I always leave feeling well taken care of. If you're looking for someone who is knowledgeable, caring, and exceptional at what she does, Claire is the one! 10 out of 10 -- chef's kiss! Highly recommend!

Been a customer since 2019 but - My experience has taken a…read moredisappointing turn. The owner and manager's unfortunate arrogance, poor management, and lack of respect for their customers have made it clear that they don't value the people who support their business: This place requires a strict 24 hour cancellation policy, but cancels appointments less than 2 hours before appointment time. This has happened on multiple occasions all on flimsy excuses, with an impersonal email, while you have already planned your day. Once or twice is understandable, but repeated instances demonstrate a lack of professionalism and disregard for customers' time (I tolerated this many times over the years) - and they call their last-minute cancellations a "policy", while it is a pattern. Instead of making efforts to retain customers or offer any meaningful resolution, when I finally spoke up, The "manager" working that day right off the bat suggested that I take my business elsewhere, canceled all my future appointments, and deactivated my account as retaliation. My effort to reach the manager was ignored, and they chose to communicate solely over email. The tone was combative and filled with attitude; the manager even lied about the reasons for my past appointment cancellations (see screenshot). There was no accountability and they made no effort to accommodate the customer - there's only immediate defensiveness, dysfunctional communication, and punitive measures for voicing concerns - all on top of yet another last-minute cancellation. Rather than valuing customers and handling things differently, they chose to push them away. When I reported this incident to the owner Rani, rather than addressing my concern, she demanded that I take down my online review in exchange for continued service. When I refused, she aligned with the manager and reinforced severing the relationship (adding, "we wish you the best in your future endeavors"). She also refused to acknowledge the manager's behaviors or take any accountability. This business has failed to uphold even basic professionalism and courtesy. The owner only cares about herself.

Just had the most refreshing facial Skin feels so smooth and glowing. Super professional…read moreteam--totally pampered. Definitely coming back.

Hands down the best massage I've ever had. "Why?" you ask…read more Buckle up. I ran in FLUSTERED. I was running late from work. Lukkana greeted me and told me to catch my breath. She set me up with some calming tea and brought me to a private changing area with a locker for my belongings. Everyone in the vicinity checked in to make sure I was doing ok. I was worried that because I had arrived late, I would eat up some of my massage time. No siree! They moved my massage to start when I was ready to begin. I booked the 90 minute Nuansa classic massage. You know how some places start the clock before you've sat down and finish the massage early (aka you pay for an hour and it's only about 45 minutes)? Well! That's not the case here! I got all 90 minutes of my massage. The massage itself: not to be believed. Lukkana started by saying "time to relax". And boy did I. Let me tell you one thing about me - I have the most ticklish legs of anyone I've ever met. Usually, when I have my legs massaged, I kick a hole in the wall and the masseuse files for a lawsuit (this is an exaggeration). Well! Somehow, Lukkana was able to work the muscles in my leg without triggering my dainty ticklish reflexes. I was astonished! Then, you know how sometimes you ask for a firm touch and you get jelly hands? Or the other way around and you're walking out with bruises? WELL - Lukkana made me feel immensely relaxed WHILE ALSO really working the tissue. What a novelty. She finished up with a scalp massage, which is truly the way to my heart. 11 out of 10. Would recommend. Thank you so much for making my day.

Had a great experience. 90 minute Walking on Air service was AMAZING! Great way to refresh after…read morewalking the city

Extremely thorough facials and explanation along the way. The staff were friendly and welcoming.read more

Wonderful servic. Perfect skills, professional attitude…read more I will definitely come back to this shop.

senti senti is where I like to pick up some of my Korean skincare products! It's a little hidden as…read moreyou have to walk up a set of stairs but as soon as you step in, you're in a small but mighty space filled with some of the most popular Korean skincare brands. The few times I've interacted with the staff/asked questions, they've been really helpful. I found the prices to be well priced and is convenient for whenever I'm already in Chinatown.

They have all the Korean skincare you need at affordable prices, and they're legit. I usually place…read morean order for pick up and then head to Chinatown to get my package. Service is quick and professional. If you go shopping in-store, make sure you're mindful of the days that you go, as there could be long lines there, especially from the TikTok babes.