Don't dare question Dr. Keane on Vaccines or even ask "hey, what's this one for"? She didn't like…read morethat. I never said I didn't want to vaccinate, but did have some questions and wanted to genuinely know what vaccines are for what. Won't be going back.

We just moved from CA to AZ and were recommended to this place by a Facebook mom's group. This…read moreplace did not disappoint, from booking our appointment to checking in to our visit, everything was so easy. Everyone was very kind. Dr. Stevenson was a great with our son, good listening, thorough check up, all went well. They also give the kids a free cookie card to the shop next door after their visit. All around we had a great experience.

We want to be very clear that Dr. DeWitt is an excellent physician, and this review is not a…read morereflection of him. However, our experience with this practice has been unacceptable and deeply concerning. We were dismissed from the office for allegedly having five "no-shows," without any prior warning, communication, or outreach whatsoever, outside of a threatening letter once it got to 5 no shows. At no point were we notified that missed appointments were accumulating, that we were at risk of dismissal, or that this was even an issue until this letter. We did not receive reminder calls, texts, or follow-up communications nor did we receive texts for appointments like they state. In all of our appointments, we probably received 3 confirmations... Additionally, their own policy states that patients will be contacted after two missed appointments -- this never occurred. We can only recall two unintentional missed appointments, during a period when our infant daughter was suffering from severe colic. Rather than showing basic understanding or attempting to communicate, this practice demonstrated a complete lack of empathy toward families with newborns. Mine you, one of the appointments they told me we no showed was the first appointment 2 days after she was born and we were still unexpectedly in the hospital as she had jaudice.... thought there would be way more compassion. Instead of reaching out to resolve the issue, we received a threatening dismissal letter without any prior discussion. This approach is alarming for a pediatric practice. The way this situation was handled felt transactional and punitive, more in line with a retail operation than a medical office entrusted with the care of babies and children. The failure to communicate, disregard for their own policies, and lack of compassion for struggling parents is unacceptable. Pediatric care should prioritize partnership, transparency, and empathy -- none of which were demonstrated here. Parents deserve to know that this practice may choose enforcement over communication, even when caring for vulnerable infants.

My husband and I greatly appreciate Dr. Dewitt. This practice was recommended to us by a friend…read moreafter another pediatrician almost dropped our newborn (it was a very weird interaction). We have now been patients for more than 3 years and he sees both of my children. He is professional without being pretentious, listens to all of our concerns and presents solutions when needed. They are very busy and quite popular in this area-as I now know a few families that go there- so make appointments ahead of time. This also means sick appointments and day of appointments are limited. The medical complex it's located in is also quite busy, the parking lot is always full so show up early to search for parking. Good doctors are hard to come by so having a pediatrician this great is important.

They have amazing customer service and always go above and beyond for your child. We are so beyond…read morethankful to have found them for our children and wouldn't recommend anyone else. Dr Gomez is the most amazing human ever she answered every question I had. The office is clean and well maintained. The front desk ladies are super helpful and kind and always go above and beyond to help with appts and questions. The nurses who help are awesome as well. From sick visits to well visits they are amazing and help you with everything you need.

What a joke! Went there yesterday with my daughter. Cad a severe cough. We were given serval…read moreprescriptions, went to the location that we have always used for pickup's. Fry's on Combs. No prescriptions. Called office agaian they said they would send the prescriptions immediately. Went back to pick up..... no prescriptions were called in again. Pharmacy is now closed called again on Saturday morning. Had to wait for a doctor to call me back called in prescription again have 30 minutes to make it to the pharmacy. Hope to God it's there. what a joke spend $18,000 a year on health insurance to deal with this kind of bull crap don't waste your time with a place like this. What a joke.

Horrible, horrible quality. The workers there do not care about their staff at all, and it very…read moreobviously shows. The disrespect shown to their newer staff and customers is unreal. Absolutely do not recommend.

I recommend healing hearts of the Queen Creek location. I've gone to the sister location in Gilbert…read moreand do not recommend due to rude staff however, you walk into healing hearts of Queen Creek, and your welcomed with smiling faces and people that actually say hello to you. They are always professional always explain to you what's going on and are there to answer your questions. You are not rushed out the door if you need to breast-feed or change diaper and they take their time to provide the quality of care that you deserve.

We have gone through a few doctors over the time we have been at Desert Shores Pediatrics due to…read moretwo Doctors moving in the first year we were there. A little disappointing since we liked them and got comfortable with them and had no idea they moved or were leaving until we made our next appointment. Loved Dr Potts all around and Dr Yin was very knowledgeable but now we see Dr Allred whom my son LOVES! I have the typical toddler who cries with any healthcare personnel he sees but he is so good for Dr Allred! She is so sweet, personal, knowledgeable and always takes my concerns into consideration. My son never cries when he sees her and actually looks forward to seeing her! One star removed for the billing area. I have had a few issues with being double billed, having an extra statement that was already paid in office or insurance not getting the correct information so I would get charged for something that I wouldn't have to pay out of pocket. I have had many calls with the office and communication with the front desk and insurance and it's always been cleared up but watch your statements.

Another clinic! Most are nurses not doctors and they are definitely out to turn a profit instead…read moreof having the best interest of your child. The problem is the doctor that founded the practice. She doesn't care about anything other than profit. Trust me go somewhere else!

Avoid. Called to make an appt. Woman on the phone seemed like she didn't really want to help me get…read morean appt. Ex: I told her that we've never been to the office before and she said we'd have to get you'd registered and that can take a while. Like she was complaining to me about it..... Then she says do you know our vax policy. I didn't. She said ALL PATIENTS MUST BE FULLY VAXED. Ok, so vaccines don't bother me but the idea of someone telling someone else that certain drugs MUST be put in their kid is an absolute red flag. What happened to caring for patients, and the patients right to decide what is best for their kid. Makes me worried what else they would force on their patients. Anyways, I said no thanks and the search continues.

Avoid. Bad treatment, receptionists with attitude, never picked up the phone, said to go to the…read morelab, we went to the lab and lab didn't have our orders. Doctor did bare minimum, spent more time in the waiting room than seeing him.

Dr. Tsai and the lovely one medical team, thank you for being the only ones who took their time and…read morereally deeply cared for me. I had been going through 6 years of er visits, urgent care, specialists and former primary care for 9 years for horrible stomach issues but mainly the upper right quadrant pain. When everyone else kept turning me away and treating me as a hypochondriac, dr. Tsai did not...he did anything and everything and even more than I ever could have imagined. Two months ago, things got so severe I was praying to wake up and be with my family for another day...I've never felt so close to death. Immediately got me into urgent screening (even though their wait was two weeks) and a day later called the top surgeon and got me in...tests showed really nothing too bad but it was the exact opposite once they opened me up...one of the worst they have seen and have no idea how it's gone undetected for 6 years even just two days prior to my surgery. When you see him, he addresses everything even if you're there for one issue and he sees an issue like a cold, he won't let you go until he has checked everything to make sure you are leaving the office 100% Ontop of that, he has been so thoughtful as to check in with me every step of the way since I've been his patient to make sure I am okay. The patients are his #1 priority and care. I will stay with him for life! I could go on and on for a 10 page letter for him and how over the top wonderful this man is! I also have seen barb on multiple occasions and, wow oh wow..what a personality and sympathy she has for her patients..my husband is her patient and it's so nice to have both doctors working with each other for our family. she is always making sure everything is going good, no matter what the situation. Keeping in touch with me about his care and vise versa Ontop of that the One Medical staff members have always been there to answer calls for questions, concerns paperwork and they are always on top of it and they really get to know you personally. It's nice to walk in and get greeted by my name and to see such lovely bright faces so happy to see me. We can not wait for them to open their pediatric rooms next year...the second they do, our son will be a patient for life as well. One medical staff, dr. Tsai, and barb you guys really have touched our hearts in so many ways it's like family. If you want care, that really cares, and goes above and beyond for you in anyway possible with always feeling like you are loved as a patient please please please come here and switch your medical group. Thanks for saving my life, and my husbands! Bless everyone at one medical and your hearts of gold!

When is he going to down his fake 5-star reviews? He has the worst bedside manner as a doctor and…read moreis extremely creepy. Just look at his picture--he actually does LOOK like that. He rushed out of us once his office took our hefty copay. It was really sad to receive poor medical care in the US when we already paid so much more than in other countries.

Dr. McClellan is the absolute best- his staff is amazing. They always take the time for us and my…read moremedically complex kiddo. Love this practice

We love Dr. Waldo so much. She gives the most quality time and so many options I am so grateful for…read moreher!

We called in to schedule an appointment and were told our account is no longer active. We asked…read morethat our account be reinstated and the supervisor said that we weren't a good fit because we had previously stated we would need to find an additional doctor because this office never had the vaccines. Dr. Vaughn is a great doctor but the front office staff and appointment coordinators are absolute trash.

There are so many issues with this provider/provider's office…read more 1- We see specialist for my son in other states. I willingbmake the drive as my son has seen these specific doctors for 10 years and it's better to maintain his care there. I have literally driven 5 hours to an appointment that was booked 6 to 12 months prior, only to find out that the yearly referral was never sent. After the first go-around with only a drive to Tucson, I began asking for a paper copy of the referral and they refused. So, I switched my son. 2- Once again, a referral issue. Dr. Vaughn will say he is referring the child to a new specialist, but the referral never gets sent. Then, you find yourself hounding them for the referral. Then, the office staff treats you like you and your child are the largest inconvenience. 3- Prescriptions. One child has been on the same medication for about 7 years. Every 3 months we follow up for a refill and blood work. I cannot tell you how many times I had to make a call to get the prescription filled. 4- The final straw... Insurance/Billing/Misinformation regarding insurance and billing. Kids had dual insurance, one was UHC and one was Cigna. They had verified prior and had prior accepted Cigna. We show up for an appoint, a 50 minute drive, and the refuse to see the child. Tell us that they are no longer subscribers due to Cigna refusing to continue. Their website still said they accepted it. Then, they tell a privy party that they do accept both forms and cause full blown chaos. Literally go anywhere but here! We stayed bc we were trying to keep all 3 kids established at the same clinic. But, it just wasn't doable and for one reason or another, all three kids ended up with a new provider. The office staff is beyond RUDE and will full blown call you a liar. I suggest recording your calls. Once you discontinue care, they lock you out of your portal and make it next to impossible to acquire your medical records. Once you get your records, you may find that chart notes to not align with what you were advised in office.

Dr. Bitar is such an amazing and caring doctor. We are so fortunate to have her as our son's doctor…read moresince the day he was born and she takes care of him so well. It's so nice to be able to message her on the app and she answers any and all questions we might have regarding our son's health. We are blessed to have her! - Andrea & Favian V.

Dr Bitar has been wonderful to work with and we highly recommend her for a pediatrician!read more