After over TEN years of patronage I will not longer be recommending Ronald I Jones pediatrics to anyone. I had the best experience with Dr Asma Jafri treating my son in the past with no issues however this time we say the NP and I have to say I wasn't impressed to say the least. My appointment was in January and I still have yet to get the referrals I requested. But was very surprised that this time they billed for services never provided and then had the nerve to send me a bill as an AHCCS patient I have no copay so this was a total money grab attempt. Do not come here for services! read more

I was a Cash pay patient (no insurance) when I brought my child into their office for a well visit. My daughter received a vaccine that day however, there are different vaccines for insurance ( more expensive to bill out) and cheaper vaccines (self-pay patients). They gave my daughter the expensive vaccine. Then never took responsibility for their mistake, just left me with the bill. They didn't even try to make it right. $500.00 ! read more

I've been bringing my kids to this pediatrician since 2011. I love this facility all the staff are very helpful, caring, and attentive to my children's needs. read more

Dr. Jafri is simply the best! She's incredibly knowledgeable, patient, and truly cares about her patients. She always makes my child feel comfortable and takes the time to answer all of my questions. I'm so lucky to have found such an amazing pediatrician! The office staff is very friendly and helpful!! read more

Before I start my review I wanted to make sure to add that the front desk ladies are bilingual and very helpful!!! After switching from one pediatrician to another, I've finally found the perfect one for our kid. When we first started going to Ronald I. Jones Pediatrics we were first seen by Dr. Jafri. As I do not recommend going with her we really wanted to stay and try another pediatrician at this location as we were treated kindly by front desk staff. We gave it another try and got seen with Dr. Jones. Dr.Jones is over the top the best pediatrician in Arizona! We absolutely LOVE him! My child is always excited to see him when we have appointments. As a mom we tend to worry about our little ones and Dr. Jones makes sure you leave his place with all your questions and needs met. 10/10 recommend seeing Dr.Jones!!! I also will give credit to the front desk ladies. They are AMAZING and very kind!!! También hablan en español y te pueden ayudar con las preguntas que tienes!! read more

I think the Doctors are great. It's the office lady that is I do not care for. She's not very kind at all. She talks down to the parent. I give the Doctors a 5, office staff a 2. read more

Welp I want to say this is a great dr office, family friendly environment, with great service. I would have said this 4-5 years ago when I started to take my now 7 yr old son to the awesome Dr. Jones, as of today I have a newborn that I want to also see Dr.Jones but the way the ladies run the front, with all kinds of confusion no patience always rushing you and no smiles and doesn't feel like the same family friendly environment I once knew. I live in Laveen and am willing to drive way to Chandler just for Dr.Jones awesomeness should tell you something but if I need to I will go ahead and make the change to a pediatrician office that is family friendly oriented along with having a awesome doctor. read more

I have been seeing Dr Jafri for 17 years. She is a wonderful, caring, and through pediatrician to all three of my children from birth and will continue to be until they are too old to go. She takes her time to get to know the whole family and makes recommendations that have always been in their best interests. The front desk staff is polite and efficient at answering any questions you may have and getting you the fastest possible appointment. In 17 years I have never had a single complaint about anyone at this office. Dr Jafri, Dr. Jones, all of the nurse practitioners as well as every single MA in this office communicate to give the best care possible. read more

By far the best pediatrician we have ever used. I've taken all 3 of my kids here for the past 6 years and have never had an issue, even if I'm making a last minute appointment. We usually see Dr. Jafri and she is the sweetest, you can tell she really cares about the patients and never rushes us. I've also seen Dr. Jones a couple times and he is great too. It's even a bit out of the way for us but it's definitely worth the long drive! read more

Dr. Jones has been our pediatrician since my son was born, he's now 17 and I dread the day he's too old to go. The staff is always caring and whether he sees the doctor or the nurse practitioner they always listen to any concerns I have. You can't go wrong with this office! read more

We have been taking our two boys to Dr. Ronald Jones for 20 years. Our boys have many medical conditions and Dr. Jones is amazing. We live in Tolleson and we will make the 45-60 minutes drive to see him. He is always very courteous, kind, patient and very knowledgeable. We are so grateful to God for having Dr. Jones be our boys' pediatrician. read more

Since the day I was born, I went to Dr. Jones for all of my health needs. My family has been recommending Dr. Jones Pediatrics for years and I continue to take my little brother there whenever he needs to be seen by a doctor. Never have I seen such professionalism from a pediatric doctor. I'm in awe of how diligent Dr. Jones and the rest of the medical staff are at this office. They make sure that you are tended to with care and that you get all your questions answered. I can say that Ronald Jones Pediatrics has an exceptional staff that will take care of all your needs. Dr. Jones and his medical staff are truly one of the best. Thanks for all that you guys do and God Bless. read more

Needed to find a new pediatrician for my son as our insurance is no longer accepted elsewhere. I was able to schedule a 2 month old wellness visit over the phone. We were seen by a PA. I was not hesitant as we were seen by a PA in previous office as well. This one did not seem very confident, did not give any advice on what to watch for until next visit. Just did the job. My son received routine vaccines, the administering MA seemed to be rushed. Gave quickly and put band aid over injection site and left the room. My son bled through band aid and had blood dripping down his leg. No one in the hallway. There was an extra bandaid in drawer and cotton balls so I was able to clean up myself and stop bleeding. The nice thing about the office was receiving the office visit note with vaccination dates and vitals. However the spelling of my son's first and last name was completely wrong. Staff was nice enough to fix before we left and did apologize for that. When scheduling for the next visit the front office lady was very rude and condescending towards my husband. Although the location is convenient and the office is very clean and well suited for children we will continue to look elsewhere for pediatrician. read more

It pains me to leave this review. Dr. Jafri and Dr. Jones had been our 2 childrens' pediatrician since birth and I would second Colleen's review of our experience. It was wonderful in the beginning, then slowly we saw less and less of the doctors and more of the PAs. We brought our nearly 10 year old son in because we were concerned that his tendency to bruise was a sign of an underlying condition or iron deficiency. Dr. Jaffri recommended blood work. Although traumatic for him to have his blood drawn, we did it within a few days and then never heard back from the doctor with the results. I called the office numerous times requesting results. After nearly a month, I finally contact Sonora Quest directly to get the results and they sent them to me by e-mail in a few short hours. I was very concerned with the extremely low platelet count that was highlighted as out of range in the lab results. I called Jafri's office and they still didn't have the results so I emailed what I got from Sonora Quest to them. Only after that did I recieve a call from Dr. Jafri's staff telling me she advised them to call me and tell me to immediately take my son to Phoenix Children's Emergency because it had been a month since his bloodwork had been done and they wanted to make sure his platelets hadn't dropped further, which would be dangerous. I am apalled by their negligence for a month despite my numerous calls and voicemail messages asking for the bloodwork results. The ER visit cost us thousands and I wrote a letter to the practice and refused to pay the office bill because of their lack of follow up and for endangering our child by leaving this hanging for so long. If I hadn't reached out to Sonora Quest myself, how much longer would this have been drawn out? Truly disappointing. We have since abandoned them as our pediatrician and I would NOT recommend them to anyone. read more

Having switched to this office a few months after our daughter's birth, I can say now as she turns 11 months that I am so happy we made the change. The office staff is friendly, the nurses are nice and gentle with the little ones. Something that is very important to me with a newborn was proper well and sick child waiting areas. At this office they aren't just different sections of the same room, they are two rooms with no chance for kids to mingle about. There's a pretty fish tank to look at and they have TV's in the rooms so that if their favorite movie is playing in the waiting room, they can finish watching and not be worried about their visit. I have met both of the doctors, and a nurse practitioner, and I felt like they always took the time to make sure I had my questions answered. I have never felt rushed. It would be 5 stars, but on a few occasions they have had considerable wait times, my only complaint would be that they don't update a board that shows where each provider is on schedule. read more

Contrary to other yelpers my experience at this practice has always been wonderful. It has been easy to get last minute appointments with both, Dr Jones and Dr Jafri. The doctors are very personable, energetic and you can tell that they love kids. The offices are very clean, kid friendly and well the paintings on the wall truly keep the kids amused. Meanwhile there are tv screens everywhere that keep the kids entertained if there's any wait (usually not that busy). They're following COVID protocols to the tee and I couldn't be more satisfied. Overall, both doctors and nurses have been spot on in treating my kids and providing great advice. We shall stay as a continued patient till we stay in Phoenix. read more

This is the worst pediatric doctor ever and I mean dr Asma Jafri she didn't do right by the oaths she took if she ever had an oath . I was there today for my 13 month old son jack , we have been there to see dr Joans since jack was born, and there was an insurance issue were they couldn't confirm coverage for that day , so I left to call the insurance after 3 hours I was told insurance is active, and it's even active as of the first of the month. I went back for a later appointment and she refused to see him , he was very sick covered in vomit and very sleepy and dizzy, he needed medical care immediately, she turned him away like a dog. After being an office patient for so long , and they knew our insurance would pay since we were approved for the renewal as of the beginning of the month. She shouldn't be a doctor, especially pediatrician. We saw her once a few months ago while his doctor was not at the office and she was none carrying or not taking his symptoms seriously. I would not recommend this office to anyone. read more

I LOVE Dr. Jones so much and so does my entire family. I have two boys who see him and they have no issues (sick or well) when it's time to go see the doctor. The entire staff is friendly and patient. Even if you need to call after hours for an emergency or need questions answered, their on call nurse calls back promptly and walks you through everything. I feel so confident in their suggestions and feel so happy to have them taking care of my little ones. I only wish the phone lines for the doctor's office were louder. That's my only complaint. Everything else is awesome! I highly recommend this office and staff for anyone who has kids and wants to have great service. read more

Have been using this office for over 10 years, I can say after seeing the mixed reviews that this office DOES take their time with each individual child and can sometimes be untimely in calling us back to be seen but I can also testify that this practice can always accommodate getting us in for an appointment whenever any of my 7 kids have needed to be seen. I have 2 children with special needs having never dealt with anything like this , the providers and staff were patient, knowledgeable, skilled in meeting the healthcare needs of my children. This office is fluent in Spanish. With regards Covid protocol, this office maintains an excellent policy of car check-ins, quickly moving to the exam room, and for sick symptomatic visits safe parking lot exams in a designated area. All referrals are prompt, and I don't feel that I am constantly sent off unnecessarily to specialists like at some doctors offices. I love this office because each provider actually listens to my/my children's concerns their hand is NOT on the door handle trying to exit as fast as they can AND each provider takes the time to review /knows my child's history. I think it also speaks volumes that the staff is consistent and not high turnover- Speaking of staff, Kudos to Blanca, Tanya, & Maria because they truly do shape your experience at your appointment! read more

Wouldn't begin to know how to review this office as we never actually got to see the doctor. We arrived 15 minutes early to fill out forms and were there an hour later still waiting. The receptionist never bothered to mention that the doctor was running behind. You would think that this would be something they would let people know. Especially people with sick children. read more

I have been bringing my three children to DR Jones for 24 years. He became my older sons physician while practicing at his office in Tempe. I walked across the hall to his office after peering at his photo on the wall and after I interviewed with another physician who turned me off immediately. All that physician and her staff were interested in was my insurance. I knew she was not the doc that would entrust with my first born So happy that moments after leaving her office that I noticed doc jones picture on the wall. He looked very personable and the he has been. Always provides personable quality care. I trust no one with my kids like I trust doc jones. Thank you doc jones. We love you !!! Adrienne Constantinou -Lockrem read more

I've been pretty satisfied with this office the two times I've brought my son in. However this morning I called first thing to have him seen because he is sick and was told they had one appointment later in the day and if that wasn't ok I should take him to urgent care. I'll never take my kids back, I don't trust an office that suggests an urgent care for their patients. What good is having a pediatrician if they tell you to go somewhere like that? My son was up all night in pain, I needed him seen in the morning. I really like Doctor Jones but he needs new office staff. read more

Doctors are awesome, however sometimes wait times can suck. Also the women at the front desk are not very welcoming.

I first met Dr Jones when my (now) 19 year old was 2 months old. I appreciated how much time he took to thoroughly answer all my questions, and how great he was with babies. He helped us get her through GERD, and pneumonia at 18 months, As my kids grew, he continued to impress with his thoroughness and dedication to patient care and my kids all liked him as much as I did-he is so gentle and kind- he has cared for all 4 of my children- I moved out of state a couple years ago when my youngest was three, and I scheduled her well visits to coincide with when I was visiting family back in AZ because I was having a hard time finding a pediatrician as good as Dr. Jones- read more

Dr Jones & Dr Jafri are so sweet to my 2 children and so very accommodating. I was able to have my son squeezed in this Monday morning to see the doctor for bladder issues. They have always been able to get us in the same day as long as we call first thing in the morning. My older son has has 2 types of insurance and they've accepted both. We love this office and all of the staff here. read more

Horrible, Horrible customer service at the door. Had multiple issues but Sally (Not sure if that's her real name) asked for a reference number showing that I changed PCP's. I had a hard time getting one as united healthcare said they don't have reference numbers when you change your PCP online as I did. She said that normally if you just have a new card listing them as PCP that is fine. Well it was NOT fine as she so clearly told me. I finally got some type of Reference number from my insurance and she told me should would not accept it unless I had the name of the lady i spoke with at the insurance company. I let her know I didn't get her name and she said "well we cannot see you then". She was unhelpful, condescending, and rude to all of us that had to deal with including the patient's dad, sister and myself. I let her know that at this point is would be easier to just get a new PCP than it would be to get her the name of the person i talked to and she was fine with that. Very unprofessional I wouldn't trust my daughter into the care of someone who thinks its ok to have staff like that at their front desk. read more

Called to make an appt. after telling the receptionist what was going on with my newborn, she cut me off asked what insurance I have. I have two, one they don't accept and she said they couldn't see us and ended the call. Wasn't nice or sincere and made it seem the office only cared about their reimbursements. Yes I understand it is still a place of business but not only did you website say you accept both insurances but you sill accept one! Happy it didn't work out read more

I wish I could give Dr. Jones 10 stars. He is wonderful. He has cared for both of my sons since birth and I would follow him where ever he goes. My sons actually look forward to Dr. appointments because they love Dr. Jones so much. He visited me and my boys each day we were in the hospital after their births and always calls back when requested. Just a fantastic man that our family has put our trust in for almost 8 years. Love him and highly recommend him as a pediatrician. read more

Dr. Jones is really an amazing doctor, and the one experience I have had with Dr. Jafri tells me she is awesome, too. I also really like the other medical staff members (nurses, etc). The front desk gals are not overly friendly, but they aren't bad. This is a small practice and with it you get all the benefits of a small practice. You get to see YOUR doctor, rather than being shuffled around. They know you as a person, not a number. They give you as much time as you need without rushing you. As much as lies in their experience, they will help you think outside the box and be creative with solutions. Dr. Jones recognizes that his role is to help and coach the parent, not BE the parent, so he offers a lot of latitude when discussing things like breast-feeding, sleeping, potty training, vaccinations, antibiotics, etc. He wants to make sure you as the parent have the information you need to make the right decision for your child and family and if your choices fall outside the "norm," as long as they are safe, he doesn't force-feed you a one-size fits all approach. For example, I breastfed my son until after 2 years old. Dr. Jones made one comment at his one year check up that it would be ok to stop and give him cow's milk. I said I wanted to continue nursing. He said ok, asked me if I had any questions, and that was the end of it. He never pressured me to stop just because the cultural norm or general practice in AAP is to stop. As long as the parent is well educated on the subject and making a safe choice, Dr. Jones is supportive. My previous pediatrician was never supportive of any choice other than his own. The trade off is that because they're a small staff, they can only do so much. This office doesn't offer the late or weekend hours for visits. The time between arrival and seeing the doctor is usually pretty long. Well checkups, if you want them with the doctor and not the PNP, have to be scheduled weeks in advance. The after-hours consult line is outsourced to a third party. The amount of hospitals where he has privileges is small. As long as your recognize those things and go in with a good attitude, this is a great office for you if what you want is the individualized attention and care that comes with a small practice. If you want a big-office experience with all the extra bells and whistles, this isn't the place for you. read more

Dr Jones was highly recommended to me by many of my patients. Him and his staff are excellent, totally living up to the reputation in the community! The office flow was prompt, wait time minimal, and Dr Jones interacted beautifully with my 11yo. He provided great recommendations and addressed my specific concerns. This will be our pediatrician for the next 7 years! read more

This place used to be amazing! Dr Jones and Dr Jafri are absolutely the best doctors I could have chosen for my son. That is when you get to see them. This practice got so big you never got to actually see the doctors anymore. Now the PA were good, but it is not the same as actually seeing the doctor that you got to know a trust. And I might have kept my son there had it not been for the horrific office staff. They are rude and uncaring and don't ever expect a call back. I had to call 4 times to schedule my sons annual wellness check. I would leave a message and no one would call me back. Then once I finally got someone one the phone they told me because it is "sick season" I should call back in a couple weeks. This is a pediatric doctors office which means children doctor. Our kids are important to us and no one what to bring their child somewhere where they are just a number. That is how this office staff will make you feel. So I left and am taking my son somewhere else. I fill out the form to have his medical records transferred and they never sent them. So this year my son is due for his shots and his new doctor said he can't administer them until he has his full records. I called Dr Jones office everyday for 2 weeks, left messages and NEVER received a call back. So I had to take time off work to go to the office and get the records myself. When I told them I had called for 2 weeks with no call back, you would think that they would say something like "oh no, I am so sorry. Let me get them for you now". Nope, I got the short cold responses that they typically give followed by attitude. What if I lived out of town and couldn't make it to the office? What if something was wrong with my son and I needed his records/history for something serious? I am just glad that I have a copy of all his record now and I don't have to ever go back. read more

Clean office with a well child side and sick child waiting side! I'm pretty sure I've had every Dr and Nurse Practitioner at this office and each have been great. Dr Jones is amazing in his bedside manor and such a comforting person! Dr Jafri is sweet and patient. read more

I have been visiting Ronald Jones Pediatrics for over 2 years and the doctors are nice, but they are seriously understaffed and the wait times are ridiculous--I have had to wait an average of 45 minutes to an hour since our first appointment. I can understand doctors being behind in their appointments every now and then, but this has been a constant issue with Ronald Jones Pediatrics since day one. Today we had an appointment and after waiting over an hour decided to call it quits. We no longer have the time to wait around for office appointments and do not want to give our business to an organization which has such little respect for their patients as to not inform them of the wait times upon arrival. I have never even used Yelp, but created an account simply to leave a review for other parents who are seeking a good pediatrician. read more

He has seen 4 of my children for more than 10 years. The office is nice, it has two separate waiting room, one for sick children the other for well children. He is an amazing doctor and very personable. read more

This place is 100% about the money. The receptionist cut me off and asked me which insurance I had, and kept pushing to find out which specific type I had from my company, the next question out of her mouth was if I keep with the full immunization schedule (which I think I should have the choice about as my child's parent as I don't do EVERY single one) but at any rate she said they refused to treat my daughter because she didn't have all the immunizations. I told her that I'd be willing for my daughter to get them, but she said that "parents say that and then they don't end up doing it". I feel like it's impossible for me to get immunizations if you don't see me in the first place to give my child immunizations. You have a serious front desk issue that I can only assume is a result of profit driven instruction by her employers. I certainly hope I'm wrong and that it's just the front desk person. read more

My first Ped was very uh. After my daughter's first visit I actively started looking for a new one. I interviewed a couple of doctors but immediately upon meeting Dr Jones I felt at ease and completely relieved to know I found our Ped. My daughter just celebrated her 10th birthday and she loves Dr Jones and Dr Jafri. When I had my son it was wonderful to know exactly who his Ped was going to be. Dr Jafri circumcised him in the office and it was very simple. My son has never been upset to go the the doctor and doesn't even complain about shots. The nurses are so quick neither child cries. We love both Dr Jones and Dr Jafri. I appreciate how they will talk to my kids like adults and even speak to them in the hallways. I can't say enough about this office! read more

I don't consider myself a picky person on Doctors, but I have seen 3 different pediatricians for my new baby and Dr Jafri has been amazing with my newborn! She got him the help he needed, answered this worried moms questions, the office was clean and the staff was beyond friendly. A huge thing to me is the nurses and office staff because I deal with them the most and this office has great staff! read more

We have moved 2 places in the valley since moving to Phoenix when I was 6 months pregnant. I went through like 5 pediatricians due to our first pedi (who we loved) moving and then the others were sub par and very rushed and felt cold with us and our child. Per numerous FB group page recommendations we switched to Dr. jones's office. He has been our favorite by far! An amazing friendly and caring doctor. You actually feel like a person and not just another appointment. He was so helpful even in the event of a possible learning delay in our son. I have also seen the other doctor at his prentice Dr. Jafri and she is just as amazing! We had a reoccurring ear infection after a vacation to the mountains and she waved the co-pay for our follow up. Great office!!! read more

If you appreciate pediatricians that don't consider a parent's feelings in the medical care of their child, then this is the place for you! We had to change our pediatrician due to an insurance change at the beginning of the year. This office made our four-month wellness appointment for today (Feb 5, 2016) knowing that it was our intention to follow an alternative vaccination schedule for our baby. On arriving for the appointment, the receptionist - who did not greet us and was rude throughout our short stay - asked for our vaccination card. We advised we didn't have it with us since we didn't intend on having our baby vaccinated this appointment. She told us that they don't accept new patients that don't follow the regular vaccine schedule, and that this has been their office policy for "a while." My husband advised her that we told them of our intentions when we made the appointment and someone in their office made it anyway. She had the insurance person come out to talk to us, who told us the same thing (thanks for finding a solution to the problem, folks). I began to weep, thinking my baby would go without care for another who-knows-how-long, until we could find another pediatrician with an opening. Our time was completely wasted, and beyond that, our sweet little baby has missed his four-month appointment, which was very important since at his second month appointment we had to start supplementing his food because he hadn't been gaining enough weight. If they truly cared about children, they would take the time to discuss our concerns about not following a prescribed one-size-fits-all vaccination schedule that is not without side affects (and some with very dangerous ones). I'm truly disappointed with this mentality, and feel upset as a parent who is trying to do the very best for my baby. At least I know this about these pediatricians now, and I'll be happy to move on to another practice where my views will not be ignored, my time will not be wasted, and, most importantly, my baby will get individualized care for his needs, not care that is given just because some government agency has decided that there is only one way to vaccinate our children. I have zero respect or time for this mentality. These "providers" are a disgrace to the medical community. read more