This is the worst experience we have ever had with a carpet and upholstery cleaning company. They showed up on time and the technician was friendly. Those are the only good points. The actual cleaning: 1) The cleaning of the area rug in the master bedroom stained the hardwood floor with harsh dirty chemicals. When we called the office to report the damage, they dismissed the damage and said "it was not possible that their product could damage our hardwood floors, unless it was not sealed properly. We have had this carpet cleaned twice before by another carpet cleaning service and it has never been a problem. The floors are professionally finished and sealed. 2) They moved between the closet and the master bedroom through the master bath and left a dirty track stain from the machine on the white throw rugs and floor tile. They did not clean it up. 3) They said it would take a few hours to dry, at most. It took until the next day to dry. 4) When we walked on the carpet with fresh white socks, the soles of the socks turned brown. The carpet was obviously not clean. We would NEVER use this company and cannot recommend them whatsoever. read more

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Michael did an ok job of cleaning, but he cracked a mirrored wall. The crack was behind a door and he didn't tell us. We found it two days later and he has never acknowledged our phone calls. This is really unacceptable. The location was Santa Barbara read more

Michael stopped by and did a fantastic job with our couch, rugs and rooms. He spent a lot of time with attention to detail on our stained couch. It looks great and they use all natural oils to clean the carpets. I run an organic gardening business and appreciate it when businesses go out of their way to use natural and organic products. Professional and hardworking, Michael did a great job. Showed up on time, and was a reasonable price. Couches look great and he got out all the stains in our carpets! Highly recommend this business! read more

Bottom line; They Did real nice job - quick and super competitive price Dillion came over the other day to clean our place. He's a super nice guy and was just honest about the whole process which was awesome We will gladly use them again when our one year old pukes everywhere again... Thanks guys! read more

From my first contact with Eric, the owner, to his technician Michael their service has been professional. Several things I really appreciated, their service has no obnoxious smells and was even quiet. Michael told me their equipment was state of the art and it seemed to me to be the case. My 30 year old wool rugs handwoven in Nepal haven't looked this good since I bought them. I will use them again if needed. Vicki McBride read more

As a person with allergies and chemical sensitives, I've used the Naturalist's for 15+ years. I've always been impressed with their professionalism and this morning was no exception. Ryan arrived on-time and even called 10 minutes before his arrival. He was able to remove stains from muddy, horsey boots and spilled coffee/tea. Ryan was polite, professional, hard working and efficient. Their equipment is top-notch. It's amazing what they can do without the use of harsh chemicals! read more

Some of the reviews here were negative but speaking with friends who have used The Naturalist, I decided to go with them. WOW. Unreal. My carpets look great, Jeb was so nice and I felt comfortable enough to leave him there while I went back to work. I will be using them again in the future. Thank you! read more

I had my carpet cleaned, or so called cleaned today. i specifically told the guy to move furniture around so as to get under couch etc. I arrived home with a totally half-a job done. He did not get under, or in back of furniture, which were areas totally open and didn't get along edges of each room at all. These are areas that are obvious. Needless to say, I called the owner who was completely rude, and wouldn't even listen to me, he just yelled. I told him that this was the job of a lazy person, and he said that I was getting personal....haha. Maybe natural outside is the way they clean, but not inside....I will never use them again!! read more

I first used this company some years ago because I had a coupon. I was satisfied enough to have them back on three more occasions, but the service went down hill. They originally sent two skilled men, I think the owners, but they must have grown and hired poorly skilled workers. The last time, one man came and spent half the time. I was not satisfied because soon the carpets showed up all the stains. I found another company that does much better work , puts in more time for the same price, The carpets stay looking good much longer. read more

Naturalist Carpet Cleaning is THE WAY TO GO for carpet cleaning in Santa Barbara! I called them to make an appointment and spoke with their friendly customer service agent, Erica, who set me up with an appointment that same week. Jebediah, the gentleman who cleaned the carpets was extremely friendly and thorough. My white carpets look brand spankin' new! It also only took about an hour for them to dry. Oh, and for the price, I couldn't be happier! I will definitely be calling Naturalist Carpet Cleaning to get my carpets cleaned every couple months now! read more

Super friendly staff. I can't believe how clean our carpets are! We have a todler and live in an apartment complex. I have no idea how old these carpets are, and they look new! And after calling a few places for quotes, these guys beat all of them! Thanks so much for making this a quick and easy process. I couldn't be happier with the results! I will recommend these guys to anyone! read more

Naturalist's Carpet Cleaning - Half way done. Still can't believe how much came out! - Carpet Cleaning Near Me - Santa Barbara, California

Excellent service. Dylan came by with energy and enthusiasm. He was knowledgeable and honest about the condition of the carpet and the products he offered. We felt very comfortable with Dylan in our home. The carpets have never looked better. Thanks Naturalist Carpet! read more

This company was the worst I've dealt with in Santa Barbara and I've lived here for two decades. They hire inexperienced kids to do their work. The worked they sent damaged my carpet so badly that it had to be replaced.After repeated attempts to resolve the situation to no avail (they lied and lied) we were forced to take them to small claims court. No easy feat because it's next to impossible to get an address where you can serve them with papers. Their phone number is answered by someone out of state - and she refused to tell us where we could find someone representing this company. We had to literally follow their truck around to see where they parked at the end of the day and then get the address before we could serve them with papers. They did come to court and lied under oath. Fortunately once the judge saw the damage in the pictures we supplied, he didn't believe their version (complete lies) and awarded us damages. If you have to have your carpet or upholstery cleaned, use ANYONE but Naturalist. I was forced to give them one star because that was the lowest rating but if it was up to me I would have given them a minus. read more

I have used this natural carpet cleaner since I moved out here to attend UCSB in 2005! I love these guys, they are always so friendly and very quick. I usually get my carpets cleaned every 6-8 months (I am OCD about cleanliness) and these guys come out to my house, are in and out quickly, and offer amazing rates. No hassle here! read more

These guys cleaned my carpets months ago and now that I am looking to have them cleaned again I would NOT call them to do the job. Like the previous reviewer wrote, they basically rub the spray cleaner into the fibers of the carpet with a spinning machine and then they don't rinse it out. I'm not sure how my carpets ended up being so wet, but it took two days for them to dry. If your carpets are newer this process might be for you but if you need deep cleaning, I wouldn't recommend them. read more

Great, Great job. Gladly accepted my personal check. These guys are so nice too! They showed up on time and the job was finished before I had to leave for class. I will certainly call them again. read more

We had the company clean our carpets before moving out of our rental. Unfortunately the apparent manager did not think the equipment they used was sufficient. She called another carpet cleaning company to redo the job and we had to pay for both cleaning jobs. read more

We were very pleased with the carpet cleaning job that we got last week. Dylan was excellent - he was knowledgeable, friendly and thorough! It is the best that our carpet has looked since we moved into our place. We previously had Naturalist come out on two other occasions, but this was by far the best service and result. The other two cleanings we had before this recent one weren't as good or detailed, but we are hoping all future cleanings are as excellent as the one we just got. read more

We've been using this company for years. They're always on time; the carpets are *always* soft and neutral-smelling afterward; and the pricing is excellent. The guys they send out are always friendly and hard-working, as well. Having used a well-known and expensive 'custom' cleaner in town, I'd rate The Naturalist quite competitive to that one, and much more economical. read more

Workers had a great attitude. Cleaned my carpet pretty quickly which was great because I had class right after.

They did a great job. We have rental carpet that is white. EKKK. They were super helpful, cleaned it well. Gave me a great rate and I felt comfortable with them working on my house. I will use them again and again. read more

Set up cleaning for my elderly parents and confirmed price, form of payment (check, not credit card) and work to be done. Called to confirm before they arrived. When they arrived they demanded cash and offered to follow my dad to ATM (he didn't). Very disconcerting. Have used them in the past but never again. Just a reminder for anyone who uses them: Cash (or pay $50 more), they don't move furniture (I should have confirmed this...on me), don't open windows and best to be present if you're arranging for a parent, etc. (I wasn't...on me, too). (P.S. Just got a call from Naturalist to ask if I was the one who left this review, and said they told me when I called that they do not take checks. (Nope) When I told him that I was the one who set up the appointment and said my dad would have a check for them he said, 'I'm not going to talk to you, you're a liar' and hung up. Santa Barbara is a small town. C'mon...no matter how frustrated you are that's not cool.) read more

I had my carpets hmm cleaned by this process?? Yuck. It's a big spinning pad that the dirt is supposed to adhere to. And then it's not rinsed. Never again! The young person who did it was friendly but wouldn't move anything. I went with steam cleaning this time and it's so much healthier as it removes the dirt as well as dust mites and pet dander if you are an allergy sufferer. The Naturalist gets two thumbs down! read more

I try to always support local business & found this company on Axxess a while ago and was very pleased so I contacted them again. However it is under different management! I was very displeased that I was charged twice as much this time around and discovered it was a third party they sent-SB Steam Cleaning. The gentleman who cleaned the carpet said they have branched out and do more than just carpets now. Later, I found out they did another office space in my building for less. I will never use this business again and do not recommend them. Shady business. I am giving them 2 stars because the gentleman was kind and carpet looks good so far. read more

I have hired and referred this company for many years. In my profession I have clients who rely on my recommendations. NO LONGER will I hire or refer Naturalist Carpet Cleaning! In October 2017 they did damage to my wood floors. The cleaner showed up with his 10 or 12 year old brother, who did work in my house. (There should be no child using machinery or even brought to the job). They hauled up a heavy piece of machinery up my staircase and chipped the wood stair. I found the chip moments after they hurriedly left. I called the "once nice manager" who asked for photos to be sent which I did within minutes. Then they got ugly. Told me I damaged my own floor, threatened to "ruin my reputation" if I posted a review on YELP and to have their "attorney contact me" I left a message with the owners of the company, who live in Bakersfield. BTW, Naturalist has NO BUSINESS LICENSE IN SANTA BARBARA, I checked with the City in person. I've given this company 4 months to take care of the damage and NO RESPONSE. In addition, when I asked if they would spot treat some areas, I was given instructions on how to do that myself. They also asked me if when the last time I vacuumed because if it was recently, they would not need to do it. Their AXXESS couple is, by the way, GOOD ONLY IF YOU PAY THEM IN CASH! read more

It is a sham, They wipe down your furniture and charge a high price. They don't clean it. Do not use them you will be ripped off and disappointed. read more

I called Naturalist Carpet Cleaning the day before I needed my carpets cleaned for a move out, hoping they would have an opening. The girl on the phone was super polite and friendly. The guy who came to clean the carpet was on time, and also really polite. He was done cleaning my 1 bedroom apartment in less than an hour, and the carpet was dry in about an hour just like they said. Most importantly, they got my carpets super clean, they looked brand new! I had some pet and heavy traffic stains, all of which he was able to remove. I'm really happy with the results, and would recommend them to anyone in Santa Barbara. read more

My roommates and I found Naturalist Cleaning through Axxess and we could not be more satisfied. We had 4 rooms, 2 of which had tougher stains to get out. Dylan was amazing...he was extremely professional, kind to us, and worked really hard to get those stubborn stains out. I would absolutely recommend Naturalist to anyone looking for a quick, efficient, and affordable carpet cleaning service!! read more

Naturalist cleaned carpets in a townhome of a friend and I coordinated the cleaning. They were professional, fast, and did a great job. They pointed out what they were not able to clean and why .... deep rust spot in carpet. They also cleaned interior of my car and got out stains that I did not think would come out. Very friendly, responsive and the rates are good. Highly recommended. read more

Be forewarned: this company sprays the carpet with a cleaning agent and then simply runs a rotating shaggy pad over the carpet, using a machine seemingly identical to what is used to clean and polish wood and ceramic floors. The pad may absorb some of the dirt in the carpet, and effectively treat spots [my carpet had no spots], but such a process can't get at subsurface dirt, or even all of the dirt at the surface. They don't rinse out the cleaning agent or vacuum the carpet after running the machine. My area carpet was relatively clean except for one corner where foot traffic added dirt, and that corner wasn't adequately cleaned. They are more effective at marketing than at cleaning carpets. {In case you are wondering why this is my first yelp review, I used yelp to check reviews of the Naturalist and afterwards felt the other reviews were not consistent with my experience.} read more

I had my carpets cleaned today. Two workers came. I told them to be careful of my tile. Very rude response - it's gonna get wet, we'll wipe it up later. The carpet had a couple traffic areas. The sun was shining on it and I asked if I should close the shades. He said, No, it's harder to see the spots with the light on it but I'm ok. When done, he asked for cash only. We have never paid cash and really weren't prepared to do so. He (Dave) was adamant about it. Before they left, I told him I was disappointed that they gave little regard to the surrounding tile which had recently been sealed. He made a variety of excuses - never apologized and actually arrogantly suggested we had done a poor job of taking care of the tile. I do not like to criticize, but would like to warn others of this company - not the old Naturalist that used to do my carpet. I would never recommend them to my friends. read more

In my opinion " STAY AWAY FROM THIS COMPANY. I wish someone had warned me before I found them in the SB Axxess book. The reviews below are correct when they explain that all these guys do is vacuum(regular vacuum like the one you and I own), then they spray some kind of liquid on the carpet. Next he used a pad and a machine to rub that liquid into my carpet. Then he said he was done. I could still see the dirt so I asked him to do it again. He took out another pad and simply rubbed the dirt around on my carpet some more. Finally when he had packed back up I told him I was not satisfied and basically he just sat there with his hand out and wouldn't leave. I told him I was paying for his time and that I was not happy. He actually looked at me and apologized. After he left the carpet began to turn yellow from the dirt and liquid he had spread around my carpet. I took out my Rug Doctor and pulled out bucket upon bucket of dark dirtry almost muddy water. If anything they loosened up the dirt so that my unit could clean the carpet. Never did they use a big vacuum to pull out the liquid and dirt they had created with their pads. I have now called 5 times and am getting the run around. My only condolence in this matter is that I only paid $50 and that my review may be enough to stop more Santa Barbarans from using companies that are doing bad business. " read more

These people are CROOKS!!!!!!!!!!!!! In their ad it says that they guarantee that your carpet stains will not reappear, so I decided to call them. The guy Jerimiah (?) came out and did the job and all of my stains were gone. After a couple of weeks, 90% of the stains reappeared. I called the company, and a lady with an english accent answered. When I told her that most of my stains came back, she rudely told me that they only had a two week guarantee, that it had been 17 days since they came out, and that I would have to pay them again to come back out. I told her that their advertisment says that they guarantee the stains will not reappear. She then said to read the bottom of my invoice (that they gave me AT THE END OF THEIR SERVICE) and that it says satisfaction guarantee must be within 2 weeks. I also told her that Jerimiah said that if anything came back, to call the office. She said she would call him and call me back. About 40 minutes later she called back and said that Jerimiah told her that he speaks to so many people, that he can not remember what he said and that they would have to charge me to come back out again. First they rip me off and then I have to deal with some lady that gives me an attitude over their 2 week guarantee. How can a company only guarantee their work for only 2 weeks when their ad says STAINS WILL NOT REAPPEAR??? Again, THESE PEOPLE ARE TOTAL CROOKS!!!!!!!!!!!!!!!!!!! read more