It's unfortunate that I have to update my review and lower the stars, but I have to share my…read moreexperience so hopefully a better system can be put in place.
I ordered two smoothies, one for me and one for my son: #17 and #31 IN STORE on Saturday, 9/19/26. As you continue reading, please keep the words "in store".
When I ordered, the staff asked for my name and phone number. I thought it was a little strange that they needed my phone number since they call your name over the mic when your order is ready, but okay.
They were busy, so I prepared myself to wait patiently. No biggie. But then I started noticing SEVERAL people who ordered way after me getting their names called and picking up their smoothies. That's when I was like, "Oh heck no, something ain't right!"
After waiting about 15 minutes, I finally walked up to the pickup counter and asked when my name was going to be called. I gave the young lady my name, and she first looked over at the smoothies being made, thinking maybe mine was in the process. When she realized it wasn't, she checked the screen and asked, "Was it a phone order?"
Nope! I told her I stood right there in line and ordered in person, and I had already watched several people who came in after me get their smoothies.
She then looked in the freezer, pulled out ONE smoothie and said, "They had you as a phone order."
Now I'm even more irritated because I ordered TWO smoothies. I told her I was supposed to have two, so she opened the freezer again and pulled out my second smoothie. So both of my smoothies had apparently just been sitting in the freezer while I was standing there waiting for my name to be called.
I know the mistake wasn't necessarily the young lady's fault, but what bothered me even more was that there was no apology. Not even a simple, "Sorry about the mix-up."
Moving into the neighborhood, I was genuinely excited about having this place nearby and supporting the establishment. Unfortunately, after today's experience, I don't think I'll be back.
Maybe reconsider asking for a phone number when someone is physically standing in the store ordering, or have a clearer system for distinguishing in-store orders from phone orders. Because waiting patiently while your smoothies are sitting in a freezer the entire time is definitely frustrating.