Let me start by saying that my career revolves around customer service and knowing how to treat your customer's experience. In my own experience, it's very unusual to find an auto service that puts their customer experience ahead of their profit margins. I had ordered parts online that thought would fit my car, so I decided to go somewhere new to have these parts installed. They provided me the best quote, so I decided try them out. When I walked in, I was immediately serviced, and they took my car in within minutes, although it seemed they had other customers waiting for their cars that were already being serviced. They were busy, but the customers never seemed to have felt as they were waiting too long. After a few minutes of my car being serviced, I was told the parts I brought them to install were not the right size, and they even took my to see how it was not fitting. They walked me through how I can order the part online and what size to look for, since there were a variety of parts that seemed to have fit my car, but my ignorance led me to believe otherwise. After them showing me why the part didn't fit and how to order it correctly for next time, they didn't charge me anything for the time they spent trying to fit a part I gave them. I asked to be charged something for their time, and they declined any money since they weren't able to resolve my service, although it wasn't their fault. I am definitely coming back to have this auto service take care of any of my future services. They left a great first impression on me, and I can't say the same from other auto services I've experienced. I strongly recommend anyone that needs their car serviced try this place out. read more

I went to Naulin based on their google ratings. They seem very knowledgeable and friendly and had my car serviced there before with no issues. Yesterday I called on the phone inquiring about getting the starter replaced on my Honda Element. The owner quoted me on the phone $285 for the starter and $300 for labor. I'm 99% confident that on the phone the $285 was for a new starter from NAPA because I never do refurbished and therefore I always bring it up. In any case, when I took my car in today, the owner quoted me $370 for the same starter. I asked about the price difference, and he said that a) he had quoted me $285 for a refurbished unit and b) he had to charge me $370 for the new starter (even though we both agreed that it was the same NAPA part number listed new for $285). He marks it up $90 for the labor warranty. I'm sorry but that sounds like bullshit to me. If anything, he is getting a cheaper price from NAPA than the retail listed price. At this point he told me that I was free to go buy the parts myself and he would only charge me for labor but no warranty. After thinking about it, He lost my trust and I will be doing business elsewhere. Too bad because I really like them. WARNING TO YOU, CAREFUL WITH THE COMPONENT MARKUPS. I little is expected but $100 markup on a starter seems unreasonable. read more

I would recommend Naulin's a million times over. The staff that works here are extremely professional & were very detailed when it came to what was going with my car. Before I found Naulin's I got a quote for some work that my car needed which was over priced, which I felt I quoted that because I am a woman who showed up to the shop alone. Naulin's serviced my car for a third of the price along with their great customer service. read more

I went to Naulin Auto Service to change the oil and filter along with installing new brake pads on the back wheels. Very good and efficient service. If you want to get your car serviced, don't go to the big name auto repair chains. They will rip you off. I got ripped off from Meineke and Firestone before. Never again will I go to these big name auto repair chains. Go to Naulin! They are very honest and don't overcharge you for services! Naulin is the real deal! read more

Good, reliable service, work was well done, price was reasonable, and the service was completed in a reasonable amount of time.

Pedro Naulin is the real deal and I can personally vouch for all the reviews. He can easily be separated from 99% of the other shops in Dade County. I can say this since I'm a former ASE certified brake and cooling system mechanic, and a drag racer. That means I know a bit more than the average customer, and trust is an understatement for what I've found in Naulin. Pedro not only offers honest, outstanding customer service, but he knows his stuff from practical experience, especially with Japanese makes (he took good care of my Nissan when I was in a jam). Seeing him strip away an interior to tackle an electrical gremlin is nothing short of amazing. Finally, Pedro himself is a racer. And, in my honest opinion, racers know more about automotive value than any dealership or chain service center on the planet. read more

I had an appointment for a wheel alignment at a major auto repair chain, but when I checked reviews I noticed Naulin Auto Service. I dropped by and they discussed the process clearly then followed this process the entire way. I've spent many years in the auto biz and finding a credible repair partner is not easy. I'm new to the area and they have earned my business for all future needs. read more

Pedro (the owner) is the most honest mechanic I've ever dealt with, and I've dealt with MANY. One mechanic told me my car needed a $600 job and I decided to go for a second opinion. Pedro did the diagnostics and the problem turned out to be a dirty mass airflow sensor. A $600 job turned into a $60 job! I'll definitely be back to Naulin if I ever run into any more car trouble. Shops like this one are hard to find... especially in Miami. Highly recommended!!! read more

This is the only place that I will ever take any of my vehicles. Pedro and his team are knowledgeable, friendly, trustworthy and always do their best to explain your car issues clearly. read more

So, I know zero about cars. I've been taking my 2007 Honda Fit Sport to the dealer since it was under warranty. But I just can't stand how pricey it gets, especially when I hear of other shops charging $100-$300 less. When my Fit was giving me some hesitation and hiccups while driving, I knew something was up and I didn't wanna take it to the dealer. Found Naulin on Yelp with a decent amount of good reviews. Plus-side: it was by my house. So I took the car by, spoke to Pedro (very nice dude) and we took the car for a drive so he can diagnose it. Took a while to replicate the hiccups until I gave him my suspicion that the issue was either spark plug or ignition coil-related. Right then and there, he tested the car's rev and he totally caught the hiccup and diagnosed the car instantly (it had a messed up ignition coil). He sat me down and showed me the distributor prices for the parts needed. Mechanics don't usually have you with them when they're purchasing the parts for your car. Pedro was up-front, honest and direct about the price estimate. For all the parts and labor, it turned out to be very affordable. The parts came in that afternoon, and the whole process took about an hour. And while you're waiting you can play with his dog, Bear (sweetest, chill dog). Overall, Naulin was amazing, especially for dudes like me who know nothing about cars. Pedro explains what's going on with the car in simple terms and you're never second-guessing what's going on. He also really cares about his Yelp and the shop's customer satisfaction, which I very much appreciate from any business-owner. Big, huge ups to Naulin. Place is great. read more

The owner, Pedro, is an amazing mechanic and honest person. I take my work trucks and personal vehicles to his shop without hesitation. From oil changes to a new transmission in an Escalade, I never hesitate to have the guys at Naulin get them back on the road. read more

The timing belt on my 07 VW GTi was replaced at Naulin. They did an outstanding job for a reasonable price. Pedro and his team are very honest and knowledgeable. Good job guys! read more

Finding Pedro's shop on Yelp was a blessing! He is courteous, knowledgeable of his trade, easy to communicate with, and best of all he is honest. I needed some service done to my air conditioning unit for my van. Spoke to him on the phone about my car problem and arranged a time and day to go. Of course you can just show up unexpectedly but I've always like giving people the heads up. I showed and he knew exactly who I was from our conversation on the phone and he immediately got to work with my van. The whole thing didn't take more than an hour and my van's a/c is now working perfectly. Another mechanic there named, Matias, was also really helpful and made me feel very welcome. I will definitely keep Naulin Auto as my go-to auto repair and maintenance shop. I already recommended him to my own relatives around Miami. Don't hesitate from coming there. You won't regret it! read more

One of the most honest people I've ever dealt with has to be Pedro (owner). I've dealt with lots of mechanics before, been ripped off and had very bad experiences in lots of auto shops in the past but no longer. I was stranded on the beach before when my car burst a coolant pipe, and was quoted a $600 inlet coolant pipe + thermostat housing job, on top of a $150 diagnostic fee and $20 lift use. A lift use charge! That's as crooked as people get. Had my car towed to Naulin and not only was the job done in less than an hour, but he was extremely thorough, very honest and upfront about labor fees and parts cost, and above all it was all done for about $250. Never again will I trust my car and my wallet with any other auto shop. To say that I highly recommend this shop to friends, family and strangers is an overwhelming understatement. read more

The great reviews led me here. They were right on target! My A/C system had been leaking freon so I had them diagnose it. Impressions include great attitudes, car enthusiasts, correct equipment and training, shop is clean and organized. He tested for leaks, added die to spot leaks, and recharged the system. The kicker: $40. He was going to take $30 cash but since I value great service and want to keep them in business, I asked him to charge me the $50 we ageed to originally. He ran my card for $40. read more

Pedro is as honest as they come. He properly troubleshoots my vehicle and fixes the problem the first time. He Charges more than fair prices and has always done a great job. He has worked on my vehicle for a year and his superior service has acquired me as a customer for life on all my vehicles. Trust me you will not find a guy anywhere like Pedro. Without me even asking, he always shows me the parts he replaced. read more

My search for a reliable and honest mechanic in Miami has ended! I wound up at Naulin after reading the positive reviews on yelp heaping praise on Pedro. My car has had an issue for a while now that has cost me both time an money with other mechanics that couldn't get it diagnosed properly or get it fixed... even though they charged me for "fixes" which did nothing. Pedro took his time on getting the issue actually resolved. There was a check engine light that led in one direction but due to Pedro's knowledge and patience he was confident that the obvious potential cause didn't seem to fit what I was describing. He dug deeper and found the actual problem and had it fixed in no time. My car drives perfectly and the price he charged was more than fair. Never once did he try and sell me a service or part that I didn't need. Pedro is great at what he does and is as honest as they come. Now that I have found Naulin, there's no doubt that I will be using Pedro for all mechanical work on my cars. Note that you should call ahead and schedule an appointment; it is well worth your time and money to go see Pedro, even if you have to wait a little while. read more

Honest work. Honest people! Finding the right mechanic is one of the best things ever. Whenever I have a problem with my car, they fix it correctly. I don't have to go back and be charged again because of other thing. Never! I truly recommend Naulin Auto Service. 100% Oh! And they have a cute and friendly pup. That's an extra! read more

Very cool and honest guys. From a female retrospect; I didn't feel intimidated or feel I was being ripped off. They put a lot of care into my car and genuinely seemed to be concerned about the cars issues. Everything was explained and physically shown to me if a demonstration was needed. Call ahead to make an appointment though and support this local business. read more

Naulin Auto Service - Auto Repair Near Me - Miami, Florida

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I had trouble with my AC and was tired of paying an arm and a leg with my usual mechanic. A friend recommended them to me and I loved the service! Excellent customer service, great explanation for everything and the price was literally HALF what I would've paid at my other mechanic. I totally recommend them! read more

Pedro and Luis took immediate care of us, we were treated like family and the entire process was explained so we knew exactly what to expect. The previous shop we went to quoted us $1800 for AC problems, Pedro looked at it and said we only needed a simple repair which only cost $60. We are now lifelong customers and plan to return for another vehicle very soon. We're very grateful to have found this shop. read more

Found Naulin Auto Service on Yelp and decided to reach out for a quote because of the good reviews. I was quoted in less than 5 minutes and was even able to bring in my car for service the same day. The car was also ready for pickup before the time provided. I was very happy with the service and also the attention to detail (thanks for putting an air freshener in my car). Would definitely be using this shop in the future and would recommend it. The owner seems very honest and willing to walk you through the repair. Also the cute dog in the shop is an added bonus! read more

The dealership lied to me about what needed to be fixed in order to charge me more . Naulin will be honest about what needs to be fixed. They are efficient and charge a reasonable price . I plan on coming back . * I needed to replace one of my rear wheel bearings due to it being so rusty. My car: 2010 Nissan Altima read more

This review is long overdue. Most people can agree that finding a decent mechanic in Miami is like finding a needle in a haystack. Pedro at Naulin is by far the most competent, punctual, and reliable mechanic I've come across. Him and his team work with appointments so you're not sitting around for hours on end to get a simple oil change done. The work is top notch, and the pricing is fair. You will not be overcharged or taken advantage of here, which is a common occurrence at many other shops in the city. I've been taking my car to him for years and will continue to do so for as long as I live in Miami. If you're in the Kendall area (or even a bit away) please do yourself a favor and take your car there. read more

A more professional, knowledgeable, HONEST, and kind mechanic you will not find. Been bringing our cars here more than 10 years. Highly recommend! read more

Pedro and his team has done it again!! Fixed my clutch, ac and shocks all in a timely manner and affordable. He recommended i purchase the clutch/flywheel kit online (ebay) since it would be much cheaper; he even provided me the item #. He finds angles to help us save, and does not recommend additional things we DONT need! I recommend this shop to all who are looking for loyal and trustworthy mechanics. Dont think twice! read more

This is an updated review after being here several times with my car, as well as my wife's I wouldn't go anyplace else Pedro doesn't just try to get your money he's there to help you save you some money when and where he can but more importantly he wants your repeat business. Honest, courteous, and good mechanics find all of that somewhere else GOOD LUCK! Just come here and see. read more

Awesome expert car repair. Run by two honest brothers. Took my niece Audi TT and evaluated and put me in the right hands unconditionally. . This place is the real deal!!! Thanks Pedro read more

I was looking for a honest mechanic and I found him, his name is Pedro , excellent mechanic . He explained everything clearly, my car had a couple things that needed to be change that I didn't know it exist, for example engine or cabin filter , he also did the belt and 4 brand new tires and also the alignment . I am very happy right now, thanx to the team at Naulin auto service! read more

I always have a pleasant experience at Naulin auto service. They are so friendly and offer great and realistic advice. They have great customer service and concerned about doing a great job. For me, they are a bit of a trek to get to but they are so worth it. read more

Truly exceptional people here!! I had a problem with my jeep wrangler and it seemed like nobody could solve it, not even the dealership. They diligently solved a problem that has been bugging me for over a year. I will always come back to this place and recommend it to my friends! read more

Fantastic service! I was recommended this shop by a friend and I couldn't be happier! Daniel at the front was extremely kind, professional, and welcoming. He was very thorough, knowledgeable, and clear with his explanations. My Jeep AC was repaired in a timely fashion and with reasonable pricing. Look forward to making this my go-to shop for any and all car services! Thank you Daniel at Naulin! read more

Great place. Only problem I had was having to wait over 2 hours for my oil change because they didn't have the correct filter size for my car. Other than that, staff was very nice. read more

I brought in my 1988 Ford F-150 after it had been sitting for over a year, and Pedro revived it beyond my expectations. Rare to find such knowledgeable mechanic for a classic car - I am super happy with the service!! read more

New in town and did a search for a mechanic and found them. Honest and fast service. They got my business! read more

Naulin provided a Professional and Great Service the staff led by Mr Pedro Provided a stress free and Peaceful Service They allowed me to provide the parts and gave me excellent service and before I arrived Mr Luis responded to my messages promptly Thank You Naulin Automotive read more

I have had the opportunity to visit this shop twice. It sounds odd to say visiting an auto shop is an opportunity but that's how pleasant my experience has been. Both times required working out drop off / pick up times due to my schedule. The communication is top notch with this business as they provided me their cell number and allowed me to text for updates and questions. They tolerated my constant badgering very well. Importantly, their work is very fast and they make it seem like yours is the only vehicle they're working on. On both occasions, the only wait time was the receipt of the part and I was kept informed of progress. I am sure it is issue dependent, but I was never without my vehicle for more than a full day. The cost was very, very reasonable and I never felt like I was being haggled in any way. I cannot express how great my experience has been and while I don't hope for more car problems I know I won't mind visiting this shop again. I recommend this business 100%. read more

Outstanding service and prices. Very professional and organized. I have never seen a shop run so well!

Absolutely perfect. Was originally quoted an hour for brake pad replacement--ended up needing new rotors. Then a caliper holder was seized (they showed me and my truck is 16 years old). Turned into 4 hours but they took off the caliper and labor for missing the original time. You won't find this service ANYWHERE. They TRULY care about their customers and are very conscientious of your time and their quality. 10% off for military--they are AWESOME! read more

Pedro and his team are always on point with there work. Very professional and I never had the feeling of them not telling me the truth. The service is really good because I never had a feeling of them overcharging me neither not telling me what's wrong with my car. If you are looking for a place worth your money, go to these guys. Always on time with their work and really professionals. read more