RCS did an excellent job of cleaning up and sanitizing a rodent infestation in an outside cabin room and pool pump shed. They showed up on time in full protective gear, worked 4 hours and left both premises spotless. They also hauled away all the gunk they cleaned up, plus some soft-surface items that might have been contaminated. Florencio was thorough in explaining their services and the job went exactly as described. I highly recommend them. read more

Life changing. October 2011 at 3:00 A.M I awoke to the sound of smoke alarms. Opened my bedroom door and was hit by hot, choking smoke. We got my daughter out of the house and where all safe on the curb when the fire department showed up. The fire started from an old clock radio. It gutted the kitchen and covered everything with black smoke. The insurance company sent out Serve Pro, what a joke. I will leave it at that. a friend referred me to Tim Garrett the owner of Restoration Certified Specialists. What a god send. He was very kind and knowledgeable. He worked with My insurance company and always called me with updates, keeping me in the loop. They packed out all of our furniture and personal items, cleaned them and returned them after he completed the construction a month ahead of schedule. Our home is nicer than it was before. Granit Counter tops, new appliances. He even picked me up and gave me a ride to work when my car died. There was a large scratch on a dresser and no questions asked he took blame and paid for a new dresser. Thank you for giving me my life back Tim Garrett. read more

I fell for the false promise on their website: * RCS works with your Insurance Company, not for them. * Before you open an insurance claim, contact RCS. We know cost is a factor. We have been working with insurance companies, and their adjusters, for years. We meet with your adjuster and help them understand why your loss should be covered by insurance. NOT!!!!!! At RCS's urging, RCS was present when the adjuster came to inspect my water damage, caused by a leaking water line in the ceiling. At one point, the adjuster talked to one of the RCS techs outside my hearing. Contrary to the earlier conversation, they had decided it was not necessary to open the wall that had gotten drenched, which happened to be covered with an expensive wallpaper. They said it could be dealt with another way. This proved not to be true. After RCS opened a non-wallpapered adjoining wall, I saw that the wall that had gotten the wettest was completed encased by framing. The interior was not visible and was inaccessible without cutting into it. There was no way to determine whether mold was present. When I discussed this with them, RCS told me THEY COULD NOT EXAMINE THE INTERIOR OF THE WALL BECAUSE THE ADJUSTER HAD TOLD THEM NOT TO--even though they agreed there was a high probability of mold there. They said the adjuster had "scared them" by telling them they would have to pay for the wallpaper if they opened that wall. They also "explained" that RCS wanted to be a "preferred provider" with the insurance companies, and to do so, they had to follow the adjuster's instructions. What disturbed me even more than what they did was the expectation that this was an acceptable reason for not doing what clearly was needed: determine whether mold had grown inside the wall impacted by the leak. In short, these are the people to use if you want to be $%^&*&* by your insurance company. If you want fair treatment and proper corrective work, hire an independent inspector with no ties to the insurance companies. When I did so, I was told that, despite their high prices, the methods employed by RCS during their initial work did not meet industry standards with respect to asbestos and negative pressure. The latter procedure avoids circulating mold throughout the home during the drying process. Needless to say, I hired a different company to do the needed work. read more

From the moment I called, everyone from the office manager to management were professional, friendly and accommodating. Florencio who came to evaluate the property was nice and explained everything very well. When we had a change in schedule, Dave made sure he went out of his way to get our job completed so we could rent the home. They are just an overall great company. They left the home clean and in great shape. read more

We have just completed using Restoration for the second mold remediation at our house. Through both remediations they were communicative, responsive, highly professional, friendly, and extremely meticulous, particularly in cleaning up. They facilitated communications with our insurance company and provided us with information about the process to help us deal with it. Their staff was very polite and cordial and kept us advised on the process and the particular work. I recommend them very highly. read more

I have used Restoration Certified a couple of times for water mitigation and a crawlspace clean up. They are a smaller Family owned and operated company that strives to provide the best customer service possible. I was very happy with this company. All workers are very professional, and communicate very well. The kept us informed during the entire process and put my mind at ease. It is also nice to work with a NON Franchised business as I like to support my local community business. I would recommend this company to any of my friends and family. read more

This company provided the low bid and what seemed to be the most suitable proposal for mold remediation services in my crawlspace. Things started out quite professionally, but that deteriorated. The project took quite a bit longer than their longest estimate, resulting in my being displaced from my home longer than I expected. The brand new moisture barrier they put down got holes and tears in it, after the subcontracted insulation was put in. The owner told me, "That's normal and won't affect anything." Excuse me--normal??? A brand new moisture barrier with holes in it is NOT a moisture barrier. I asked him why they only used a 6mm thick barrier, especially over the gravel in my crawlspace. He told me that was the thickest made. More bs. He had shown me pictures, from another company, that used 10mm barrier. He reluctantly sent his employees back to patch over the holes. They did not get all of them, although they told me they did. I had to hire a non-biased contractor to come & check their work--he patched up more holes. The insulation was not properly installed. It was hanging down in front of crawlspace vents (and some was left lying on the moisture barrier). When I pointed this out to the owner, he said there was plenty of ventilation. I guess he thought I was a total (female) idiot for him to say that--it was so obviously not proper ventilated. I insisted they come back to clear the vents, and even his employees said that the insulation should be further back from the vents. I could go on, but the most serious complaint I have is that they charged my charge card for the 2nd half of the job, before completion and without my authorization. That was thousands of dollars. That is inexcusable. I complained to the owner in an email, and he personally couldn't be bothered to respond to me. read more