My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

The way the sales people have ignored me every time I am here getting my car serviced makes me…read morethink I look like a vagrant, and I'm okay with that. I purchased my car in 2018 and have brought it here for service ever since. But the last 3-4 visits, I do the same thing, sit in the lobby for about an hour then walk around the lot looking at cars. I've been think about getting a new car for a while, but I haven't had a car note in years, so I'm reluctant. Not to mention, I rarely drive, so rare that I was thinking of just selling the car, then had to have someone bring me back to logic. Let me just say this, this review is in no way about the service dept. If I had an other issues I would go to Carson or Manhattan Beach, but I come here. Today's visit really annoyed me, I'm stilling in the lobby reading my book and a salesman named Anthony comes in and begins to speak about the 4th of July sale. I listen, because I can really be easily convinced to get a new car, but I notice that despite him having my full attention and us only being within feet of each other, he is not talking to me. He confirmed it, when he begin asking everyone in the room, individually, if they were interested in taking a look at the numbers on trading in a vehicle for a new one without any commitment. He didn't ask me or the guy behind him who could easily be confused as being asleep. I didn't speak up, because I could just as easily be swayed by characteristics to keep my money. What I did do was get up and walk the lot, like I normally do when I am here and I peaked at a few cars, while also speaking with my husband, because I needed someone who was going to tell me if I was over thinking the whole situation. Can you guess what happened next, as walked around circling the cars and taking an extra second to stare at the sticker... Nothing! No one approached me and asked if they can help. No one came out of the sales office, after watching me from the large glass windows I was looking at vehicles in front of. Nothing! So I walked back to the lobby to wait for my car and write this review. But then, I started wondering why I was even giving 3 stars and my husband called me back to ask if I saw anything I liked. I told him I didn't but they probably had the car on the used car side. So I got up and walked around the used car lot side and I did see two or three vehicles that I was interested in. These I took a few extra seconds to look at because I wanted to see the price, the year, the details, the warranty information. But again, no one came out. No one came to help me to ask if I was interested in anything or to see if I needed assistance. The only time I spoke to an employee at South Bay Toyota was each time I walked back to the service center where they offered me shuttle services or wanted to see if there's anything that they could assist me with. So I am giving three stars because I could easily walk to service department and ask them to get me a sales agent and I'm sure that person who comes to me would be all too enthusiastic about showing me what's available. It has happened before and that's why I know exactly what vehicle I want next.

I was in the market for a new car and Scott Robinson made everything flawless…read more My heart was set on the 2027 Honda HR-V in boosted blue. I didnt even test drive it. I did test drive a different one. Mike in the sales department treated me kindly. The finance dept gave me several numbers to work with. We agreed on a deal I was happy wirh. From sales, service, finance and insurance every department is top knotch.

If you're able to make it to this dealership, only speak and work with Troy. He is an amazing and…read morehonest salesperson who helped us purchase a 2025 Honda CR-V. Right away, you could tell he doesn't play games and genuinely tries to work with you to make a fair and reasonable deal. Thank you, Troy! On the other hand, the woman working the front desk is extremely rude. She had headphones in and was watching shows on her phone. After making our purchase, I called back to ask a question. Before I could even finish, she hung up on me. It wasn't a dropped call or a disconnection; I literally heard her struggle to put the receiver down to hang up in my face. If I had experienced her behavior before going, I would have never stepped foot into this dealership.

I was searching for a new vehicle that was practical enough for a new family but still met my…read moredesire for being performance-forward and visited several dealerships around Los Angeles including; BMW, Audi, Lexus, Nissan, CarMax, etc. as I was open to both CPO and New options. I've always driven German cars (Audi & Volkswagen in the past) but really liked the cars I was shown at South Bay BMW. I connected with Joseph Martinez and gave him a (long) list of what I was interested in, my budget, and a couple cars I had researched beforehand. he also shared his own car experiences, his personal experiences with BMWs in terms of safety and family, and showed me a CPO M340i they had on the lot that I immediately fell in love with (my fiancee, not so much). He was professional, helpful, and really genuine throughout our (multiple) interactions and worked tirelessly with me to see if we could make it work (unfortunately, we couldn't). However, we did eventually land on a car that fit my needs (and made my fiancee happy) and checked all of my desired boxes: a 2026 BMW 330i with all the upgrades and customizations I wanted. After owning it for a month, I absolutely love the car and will take any excuse to drive it (I only long for that B58 engine on the M340 on occasion now). I cannot recommend Joseph highly enough and will absolutely be returning when I'm in the market for another vehicle (perhaps an M3 CS next time)....

I've purchased a couple of cars from this dealership, and I've utilized the service center on…read moreseveral occasions. Karim Boutine was a huge help when purchasing my last vehicle, super patient and personable and efficient. Eddie Calderon has always been pleasant on the service side of things. Helpful, accommodating. They are part of the Costco Auto Program, which comes in clutch. I love that they have such a great selection of cars. Some other dealerships have a small inventory of available vehicles, but I have consistently enjoyed the many options here. I appreciate that they have a Starbucks on site, with a nearby seating area where I can work for a few hours and keep my laptop/phones juiced up. This location is down the street from a bunch of eateries, shops and other areas to visit if you need to kill time.

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

Had a great experience. Bought a Nissan Rogue for my son. Mike in sales is great to work with. No…read morepressure and great "no haggle" prices.

I've been going to Scott's Robinson Chrysler & Jeep also known as South Bay now, my recent…read moreexperience started off kinda rough but thanks to the service manager, Kystal. I say she's a godsend you guys have hidden gem there , in my 9 years going there I have not seen better customer service till now, beyond grateful, and because of her leadership I will continue to go there for the foreseeable future 9/17/26

BUYER BEWARE. This place will scam you. Do not trust Eric for car service. I was charged for a…read moreservice that I never received and all the work that was done on my car was never communicated to me. Mechanic did not disclose to me that they were resurfacing. I requested them to replace the rotors. Mechanic advisor did not disclose to me this change upon payment. It was in the receipt but not mentioned until I asked. Mechanic advisor verbally estimated $600 for the replacement of rotors. He charged me even more just for resurfacing. Resurfacing, upon research, should be $40-100 plus labor. $600+ for this work (on one axle) is largely overpriced. I received no written report from $300 inspection. DO NOT TRUST THIS LOCATION.

This is a review for service! I took my 2011 Mazda2 here for routine service while I was in town…read moreand they did a great job. They serviced my car many times before, both routine and not, and it always went well. What really stood out to me this time is I didn't feel like bringing my 16 year old car to them was a burden. Service departments in the Sacramento area turned their noses up at my car, provided terrible service, and seemed to exist to push me into buying a new one. Not here! Thanks to David for the great customer service and enthusiasm.

What an interesting experience. I bought a new Mazda 3 (2 weeks ago) it was my fault for not…read morereading the details when signing for the warranty and gap coverage that I signed for. Luckily what would've cost me $2k I read the cancellation policy and was within the 30 day window. Came back to speak to Lilia and after I asked to cancel these she started saying that she was going to remove the rebates from my original deal lol. What? I asked to speak to the GM and her whole attitude changed. I'll never buy a Mazda again after dealing with her. Steven Perez the original salesman a true professional. Thankfully I worked with him first because I would've never left with a vehicle if not. Update: The response from the manager only shows the type of experience you'll have here. There was no confusion on how to refund the added services because I said I had bought the vehicle 2 weeks prior and showed her the 30 day cancellation clause. This was a misstep on her part and the interaction was recorded so please don't try to save face publicity.

I had an outstanding experience leasing my new Audi S5!…read more From the moment I walked in, Terrence, Theo, and Thomas made the entire process smooth, professional, and enjoyable. They were incredibly welcoming, transparent, and genuinely cared about making sure I had a great experience from start to finish. What really stood out was how far they were willing to go for their customers. They even offered to deliver the car to my house, which is the kind of service you don't see very often. They truly went above and beyond every step of the way. If you're in the market for an Audi, do yourself a favor and ask for Terrence. He's knowledgeable, honest, responsive, and made the entire buying experience stress-free. Theo and Thomas were equally fantastic and made sure everything came together seamlessly. Thank you all for the exceptional service. You've earned a customer for life!

Great experience. Great sales team Theo, Mo and Johana, made my purchase experience great and easy…read more This is the best price that I can find.

Once you settle on a Hyundai, South Bay Hyundai is a nice place to buy your car. They are attentive…read moreand listen to what you are looking for in your car. Negotiating the price was fairly straightforward. No heavy pressure or attitude. Loved working with Rickey, so laid back.

I had an extremely disappointing experience with the Service Department at South Bay Hyundai. I…read morescheduled my appointment a week in advance and was quoted a service time of only 1.5 to 2 hours. I even arrived early for my appointment, only to be told they couldn't even find it in their system. To make matters worse, no one informed me when I scheduled the appointment that my vehicle also had an open recall. After waiting for an hour and a half, my vehicle had not even been brought into the service bay. At that point, it was clear they had no intention of honoring the timeframe they originally gave me. I asked to speak with the service manager, Jack, hoping he would address the situation and make things right. Instead, he seemed completely unconcerned and spent more time making excuses than taking responsibility or offering a solution. This level of customer service is completely unacceptable. Wasting customers' time, failing to communicate important information, and showing no concern when problems arise is not how a reputable dealership should operate. I took my vehicle back and will be having the work done elsewhere. I would strongly recommend avoiding South Bay Hyundai's service department if you value your time and expect honest communication and professional customer service

Margaret Kang from Department services very excellent giving me all about the details.I will make…read morean appointment for my wife car next services wz her again.Im very appreciated Margaret for today with my car. Thank you Margaret Han Ly

Maya is the best!! I took my car in to be serviced, and she made the whole process go very…read moresmoothly. Her communication was clear, she was very friendly and professional, and I really appreciated that her recommendations were all reasonable. Additionally, she gave me a realistic (and frankly accurate) wait time, so I was able to take a nice walk with my kids while we waited for my car. Great experience!