I was in the market for a new car and Scott Robinson made everything flawless…read more My heart was set on the 2027 Honda HR-V in boosted blue. I didnt even test drive it. I did test drive a different one. Mike in the sales department treated me kindly. The finance dept gave me several numbers to work with. We agreed on a deal I was happy wirh. From sales, service, finance and insurance every department is top knotch.

If you're able to make it to this dealership, only speak and work with Troy. He is an amazing and…read morehonest salesperson who helped us purchase a 2025 Honda CR-V. Right away, you could tell he doesn't play games and genuinely tries to work with you to make a fair and reasonable deal. Thank you, Troy! On the other hand, the woman working the front desk is extremely rude. She had headphones in and was watching shows on her phone. After making our purchase, I called back to ask a question. Before I could even finish, she hung up on me. It wasn't a dropped call or a disconnection; I literally heard her struggle to put the receiver down to hang up in my face. If I had experienced her behavior before going, I would have never stepped foot into this dealership.

I was searching for a new vehicle that was practical enough for a new family but still met my…read moredesire for being performance-forward and visited several dealerships around Los Angeles including; BMW, Audi, Lexus, Nissan, CarMax, etc. as I was open to both CPO and New options. I've always driven German cars (Audi & Volkswagen in the past) but really liked the cars I was shown at South Bay BMW. I connected with Joseph Martinez and gave him a (long) list of what I was interested in, my budget, and a couple cars I had researched beforehand. he also shared his own car experiences, his personal experiences with BMWs in terms of safety and family, and showed me a CPO M340i they had on the lot that I immediately fell in love with (my fiancee, not so much). He was professional, helpful, and really genuine throughout our (multiple) interactions and worked tirelessly with me to see if we could make it work (unfortunately, we couldn't). However, we did eventually land on a car that fit my needs (and made my fiancee happy) and checked all of my desired boxes: a 2026 BMW 330i with all the upgrades and customizations I wanted. After owning it for a month, I absolutely love the car and will take any excuse to drive it (I only long for that B58 engine on the M340 on occasion now). I cannot recommend Joseph highly enough and will absolutely be returning when I'm in the market for another vehicle (perhaps an M3 CS next time)....

I've purchased a couple of cars from this dealership, and I've utilized the service center on…read moreseveral occasions. Karim Boutine was a huge help when purchasing my last vehicle, super patient and personable and efficient. Eddie Calderon has always been pleasant on the service side of things. Helpful, accommodating. They are part of the Costco Auto Program, which comes in clutch. I love that they have such a great selection of cars. Some other dealerships have a small inventory of available vehicles, but I have consistently enjoyed the many options here. I appreciate that they have a Starbucks on site, with a nearby seating area where I can work for a few hours and keep my laptop/phones juiced up. This location is down the street from a bunch of eateries, shops and other areas to visit if you need to kill time.

Sebastian, Alejandro, Javier, & Miguel are game changers and made the deal happen for me! We took…read moreour new to us family vehicle home last week. The Purchase was effortless and quick (took 30minutes or less to do the paperworks). Hertz gave me 7 days to return the vehicle in case I was not satisfied with it. Well, It's been a week now since owning the vehicle and so far everything's been running good without any issues. Happy to say we got a keeper! So it turns out that the vehicle we were interested in did not work out with the previous buyer who bought it impulsively. Sebastian kept in contact with me to let me know that the vehicle would be available for purchase again. Alejandro & Javier assisted me on the day of sale. Miguel, the manager, spoke with me personally and made sure I was satisfied with my purchase. Because of these guys, my faith has been restored. I recommend them and will for surely be buying a vehicle with Hertz again. Thank You so much fellas, keep up the good work!

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

From the moment I heard Jennifer's soothing voice schedule my appointment, I knew I was in good…read morehands. And then I met Jake. Yeah, that Jake! He's in my emergency contacts now! That Jake! The one the moment I described my issue, gave me a probable known issue in seconds but assured me they'd do a muti-point inspection, check for recalls just in case and check your tires while I'm at it Jake! Yeah that Jake! Jake who called me a free Lyft home Jake and felt horrible he had to keep my vehicle. Jake from Scott Robinson Chrysler's. Jake who's more part of my family!!!! A big thank you for helping me get the issue resolved. Ashley, you rock with helping to get payments over 3 months 0 interest. Jeff, quality H2O baby!!! Thank you for getting my baby back and in top shape. Hot girl summer here I come!

BUYER BEWARE. This place will scam you. Do not trust Eric for car service. I was charged for a…read moreservice that I never received and all the work that was done on my car was never communicated to me. Mechanic did not disclose to me that they were resurfacing. I requested them to replace the rotors. Mechanic advisor did not disclose to me this change upon payment. It was in the receipt but not mentioned until I asked. Mechanic advisor verbally estimated $600 for the replacement of rotors. He charged me even more just for resurfacing. Resurfacing, upon research, should be $40-100 plus labor. $600+ for this work (on one axle) is largely overpriced. I received no written report from $300 inspection. DO NOT TRUST THIS LOCATION.

This is a review for service! I took my 2011 Mazda2 here for routine service while I was in town…read moreand they did a great job. They serviced my car many times before, both routine and not, and it always went well. What really stood out to me this time is I didn't feel like bringing my 16 year old car to them was a burden. Service departments in the Sacramento area turned their noses up at my car, provided terrible service, and seemed to exist to push me into buying a new one. Not here! Thanks to David for the great customer service and enthusiasm.

I am a first time Mazda owner, along with being a first time leasee and eventually buyer. Three…read moreyears ago, I leased a car through South Bay Mazda (partially because of their great reviews) and walked away with a nice experience and a Mazda lease for a CX-30. The car has been wonderful and mostly my dealings with South Bay (getting the car serviced) have been pleasant. My lease is coming to an end so I started looking into my options. I decided I want to buy the car in full and had the dealership calling, texting, and emailing me asking me to come in to go over my options together so I made an appointment with Eddie. It was frustrating that I had several different salesmen calling and texting me to come in, I just picked the person who reached out first. I go in and have my appointment with Eddie, promptly tell him I want to buy the car in full, and I want an itemized list of fees. I knew to be prepared to be overcharged, however, Eddie came back with a quote for $5,000 over the residual value of my car (as written in my lease) and could not tell me what those fees were even for. He said he couldn't take them off and if I wanted to buy from Mazda itself, I had to go through a dealership (South Bay), because Mazda would not sell to me directly. He told me to call them that day, that they would tell me the same. I was floored. Eddie lied to me, several times. Mazda's customer service line was closed (it was a Sunday) and when I left and did more research, I found out I not only can buy directly through Mazda Financial Services, but also at the residual price that was given in my lease. MFS was very angry that South Bay lied to me, while also trying to overcharge me $5,000. I know dealerships don't make any money off me buying my car outright after the lease. But the way I was treated was shameful and offensive, and as a loyal customer I would have expected better customer service. I will never trust South Bay with my business ever again.

Have been looking for a car for a long time but found my perfect car here with the help of Dajhan…read morePea. He was a super sweet and funny guy and he showed me everything about my new car that I may not know. He helped me and my mom finalize everything with the car and managed to give us the perfect price. Great experience to find you a perfect car. If you ever come by ask for him!

I had an outstanding experience leasing my new Audi S5!…read more From the moment I walked in, Terrence, Theo, and Thomas made the entire process smooth, professional, and enjoyable. They were incredibly welcoming, transparent, and genuinely cared about making sure I had a great experience from start to finish. What really stood out was how far they were willing to go for their customers. They even offered to deliver the car to my house, which is the kind of service you don't see very often. They truly went above and beyond every step of the way. If you're in the market for an Audi, do yourself a favor and ask for Terrence. He's knowledgeable, honest, responsive, and made the entire buying experience stress-free. Theo and Thomas were equally fantastic and made sure everything came together seamlessly. Thank you all for the exceptional service. You've earned a customer for life!

After a disappointing experience at Downey Hyundai (where I was quoted $5,000 over MSRP plus an…read moreinflated interest rate on a Palisade Calligraphy without even running my credit), I drove to Southbay Hyundai in Torrance. The difference was night and day. From the moment I walked in, I was treated like a valued customer rather than someone to squeeze every possible dollar from. I explained exactly what I was looking for - a Palisade Calligraphy in specific exterior and interior colors. Rather than trying to push me toward whatever was easiest for them, they actually listened and found me the exact vehicle I wanted. The pricing discussion was straightforward and transparent. No games, no "let me talk to my manager" runaround, no mysterious markups justified by vague claims about "high demand." Just honest, professional service and fair pricing that made sense. What really stood out was being treated with respect throughout the entire process. They understood I was an informed buyer who had done my research, and they responded with the kind of honest, professional approach that earns long-term customers rather than one-time sales. I left Downey Hyundai. I bought from Southbay Hyundai. That should tell you everything you need to know. If you're in the market for a Hyundai, save yourself the frustration and start at Southbay. This is what the car-buying experience should be.

I had an extremely disappointing experience with the Service Department at South Bay Hyundai. I…read morescheduled my appointment a week in advance and was quoted a service time of only 1.5 to 2 hours. I even arrived early for my appointment, only to be told they couldn't even find it in their system. To make matters worse, no one informed me when I scheduled the appointment that my vehicle also had an open recall. After waiting for an hour and a half, my vehicle had not even been brought into the service bay. At that point, it was clear they had no intention of honoring the timeframe they originally gave me. I asked to speak with the service manager, Jack, hoping he would address the situation and make things right. Instead, he seemed completely unconcerned and spent more time making excuses than taking responsibility or offering a solution. This level of customer service is completely unacceptable. Wasting customers' time, failing to communicate important information, and showing no concern when problems arise is not how a reputable dealership should operate. I took my vehicle back and will be having the work done elsewhere. I would strongly recommend avoiding South Bay Hyundai's service department if you value your time and expect honest communication and professional customer service