If you're able to make it to this dealership, only speak and work with Troy. He is an amazing and…read morehonest salesperson who helped us purchase a 2025 Honda CR-V. Right away, you could tell he doesn't play games and genuinely tries to work with you to make a fair and reasonable deal. Thank you, Troy! On the other hand, the woman working the front desk is extremely rude. She had headphones in and was watching shows on her phone. After making our purchase, I called back to ask a question. Before I could even finish, she hung up on me. It wasn't a dropped call or a disconnection; I literally heard her struggle to put the receiver down to hang up in my face. If I had experienced her behavior before going, I would have never stepped foot into this dealership.

Leased an Accord from them. Very happy with the deal and the car. Had it all worked out ahead of…read moretime. Car and salesman were waiting for us at our appointment time. Easy and smooth. Only complaint was they only had one finance guy there at the time and we had to wait for him to get through other customers. We ended up having dinner and coming back and still waiting.

I came in to get my dad's car oil changed and Darryl was fantastic with the service side of things…read moreand it went really smoothly. Later on I inquired about having to get the same car upgraded and that's when I spoke with Mr Green. Huge shout out to this guy who made things possible for my dad. Along side with Junior, they did my dad a good one. Sam from finance was of great help too in making sure we had the right plans for the car incase things were to happen. I'm really happy with how things came out to be and we will most definitely be back. Their professionalism and care is something that can't be overlooked and we appreciate them for that. Thank you guys once again ! Sincerely , Lance Vasquez

I've purchased a couple of cars from this dealership, and I've utilized the service center on…read moreseveral occasions. Karim Boutine was a huge help when purchasing my last vehicle, super patient and personable and efficient. Eddie Calderon has always been pleasant on the service side of things. Helpful, accommodating. They are part of the Costco Auto Program, which comes in clutch. I love that they have such a great selection of cars. Some other dealerships have a small inventory of available vehicles, but I have consistently enjoyed the many options here. I appreciate that they have a Starbucks on site, with a nearby seating area where I can work for a few hours and keep my laptop/phones juiced up. This location is down the street from a bunch of eateries, shops and other areas to visit if you need to kill time.

Sebastian, Alejandro, Javier, & Miguel are game changers and made the deal happen for me! We took…read moreour new to us family vehicle home last week. The Purchase was effortless and quick (took 30minutes or less to do the paperworks). Hertz gave me 7 days to return the vehicle in case I was not satisfied with it. Well, It's been a week now since owning the vehicle and so far everything's been running good without any issues. Happy to say we got a keeper! So it turns out that the vehicle we were interested in did not work out with the previous buyer who bought it impulsively. Sebastian kept in contact with me to let me know that the vehicle would be available for purchase again. Alejandro & Javier assisted me on the day of sale. Miguel, the manager, spoke with me personally and made sure I was satisfied with my purchase. Because of these guys, my faith has been restored. I recommend them and will for surely be buying a vehicle with Hertz again. Thank You so much fellas, keep up the good work!

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

From the moment I heard Jennifer's soothing voice schedule my appointment, I knew I was in good…read morehands. And then I met Jake. Yeah, that Jake! He's in my emergency contacts now! That Jake! The one the moment I described my issue, gave me a probable known issue in seconds but assured me they'd do a muti-point inspection, check for recalls just in case and check your tires while I'm at it Jake! Yeah that Jake! Jake who called me a free Lyft home Jake and felt horrible he had to keep my vehicle. Jake from Scott Robinson Chrysler's. Jake who's more part of my family!!!! A big thank you for helping me get the issue resolved. Ashley, you rock with helping to get payments over 3 months 0 interest. Jeff, quality H2O baby!!! Thank you for getting my baby back and in top shape. Hot girl summer here I come!

I've called this dealership multiple times trying to get a simple update on my vehicle payoff and…read morehave been passed around with no clear answers. No one is taking accountability, and I haven't received any communication on where things stand. This process should be straightforward, and the lack of transparency is very frustrating. I'm simply asking for confirmation on when the payoff was sent and when I can expect my remaining funds. Hoping someone can reach out ASAP to resolve this.

This is a review for service! I took my 2011 Mazda2 here for routine service while I was in town…read moreand they did a great job. They serviced my car many times before, both routine and not, and it always went well. What really stood out to me this time is I didn't feel like bringing my 16 year old car to them was a burden. Service departments in the Sacramento area turned their noses up at my car, provided terrible service, and seemed to exist to push me into buying a new one. Not here! Thanks to David for the great customer service and enthusiasm.

I am a first time Mazda owner, along with being a first time leasee and eventually buyer. Three…read moreyears ago, I leased a car through South Bay Mazda (partially because of their great reviews) and walked away with a nice experience and a Mazda lease for a CX-30. The car has been wonderful and mostly my dealings with South Bay (getting the car serviced) have been pleasant. My lease is coming to an end so I started looking into my options. I decided I want to buy the car in full and had the dealership calling, texting, and emailing me asking me to come in to go over my options together so I made an appointment with Eddie. It was frustrating that I had several different salesmen calling and texting me to come in, I just picked the person who reached out first. I go in and have my appointment with Eddie, promptly tell him I want to buy the car in full, and I want an itemized list of fees. I knew to be prepared to be overcharged, however, Eddie came back with a quote for $5,000 over the residual value of my car (as written in my lease) and could not tell me what those fees were even for. He said he couldn't take them off and if I wanted to buy from Mazda itself, I had to go through a dealership (South Bay), because Mazda would not sell to me directly. He told me to call them that day, that they would tell me the same. I was floored. Eddie lied to me, several times. Mazda's customer service line was closed (it was a Sunday) and when I left and did more research, I found out I not only can buy directly through Mazda Financial Services, but also at the residual price that was given in my lease. MFS was very angry that South Bay lied to me, while also trying to overcharge me $5,000. I know dealerships don't make any money off me buying my car outright after the lease. But the way I was treated was shameful and offensive, and as a loyal customer I would have expected better customer service. I will never trust South Bay with my business ever again.

I had a absolutely wonderful and hasslefree experience at Pacific Audi. The salesman was absolutely…read moreawesome along with the sales manager and the entire support staff. I would strongly recommend this dealership to anybody that's looking for an honest car purchasing experience. Hands-down, this is one of the best car purchase experiences I've had in many years. Thank you to everybody !!

I am very disappointed in my experience with Cesar Vargas today. He reached out to me in the…read moremorning to respond to my inquiry. I informed him that I had an appointment in the afternoon to look at a used Q5 at another Audi dealership. He asked about it and understood that other than rims was the same exact vehicle I was looking at just with higher mileage and a lower price. He asked what I was looking for in price and then said said that's not unreasonable at all and I will talk to my manager and have no problem getting you that price, but you should come look at this one first. I agreed and made an appointment. I messaged him that I had something come up and would be late to our appointment. I then called him before I left to confirm the time would still work and the vehicle was still waiting for me before making the hour plus trip to the dealership. He confirmed and said Ill see you as soon as you get here. I then received a call from him 45 minutes later saying he was sorry, but the car was just sold, and that a colleague was working a deal on the car and they just "shook hands" on a deal. Enraged I said "Are you kidding me". You confirmed before I left and are calling me 15 minutes before arriving to tell me this and didn't even hold the car for me while I drove there. His response was, "Well I could have just waited until you got her and told you, but I'm calling you to let you know". Also that it was Illegal to hold a car for someone in California if it was advertised. If that were true how and why does CarMax do it? He then said "Well you're almost here and I have a few options in black that I can get for you". The worst part is I sold cars for a number of years and sales people like this are the reason why car sales people have the stereotype of being sleezy and dishonest. I will continue my search for my Q5, but will never with Cesar or this dealership moving forward. -I was very specific about the exact color, trim and options with him and

After a disappointing experience at Downey Hyundai (where I was quoted $5,000 over MSRP plus an…read moreinflated interest rate on a Palisade Calligraphy without even running my credit), I drove to Southbay Hyundai in Torrance. The difference was night and day. From the moment I walked in, I was treated like a valued customer rather than someone to squeeze every possible dollar from. I explained exactly what I was looking for - a Palisade Calligraphy in specific exterior and interior colors. Rather than trying to push me toward whatever was easiest for them, they actually listened and found me the exact vehicle I wanted. The pricing discussion was straightforward and transparent. No games, no "let me talk to my manager" runaround, no mysterious markups justified by vague claims about "high demand." Just honest, professional service and fair pricing that made sense. What really stood out was being treated with respect throughout the entire process. They understood I was an informed buyer who had done my research, and they responded with the kind of honest, professional approach that earns long-term customers rather than one-time sales. I left Downey Hyundai. I bought from Southbay Hyundai. That should tell you everything you need to know. If you're in the market for a Hyundai, save yourself the frustration and start at Southbay. This is what the car-buying experience should be.

They take so much money from you. My first time buying the car, they were "super nice" with forced…read morefriendliness (you can tell when it's not genuine) and then charged me so much extra money, until my husband came in to talk about the price and they said "okay, maybe we can lower the price a bit..." I had to take my car in frequently for service checks where they charge me hundreds and hundreds of dollars for basic service oil changes. It honestly feels like such a rip off every single time. It also costs so much time out of your day. My last service surpassed a thousand dollars just for some fluid changes and they told me they would drive the car up for me. So I waited outside for my car. He took my car fob, then turned around and handed me back the fob because he changed his mind. He just pointed at my car in the other parking lot and said "there it is, it's over there" so I had to walk to the other lot with my stroller and fussy toddler in my arms to get the car myself. Really fake customer service here. They just want your money. For the amount of money I spent, they couldn't even help me a little bit by driving the car up. Ridiculous.