We had an outstanding experience working with our salesman Genaro! He helped us lease our new car and went above and beyond throughout the entire process. He made everything easy, answered all of our questions, and worked hard to get us the best deal possible. What impressed us most was how much effort he put into helping us trade in our old car. He handled every detail professionally and made what could have been a stressful process smooth and hassle-free. Very nice dealership and friendly stuff. read more

My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above and beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience! read more

The way the sales people have ignored me every time I am here getting my car serviced makes me think I look like a vagrant, and I'm okay with that. I purchased my car in 2018 and have brought it here for service ever since. But the last 3-4 visits, I do the same thing, sit in the lobby for about an hour then walk around the lot looking at cars. I've been think about getting a new car for a while, but I haven't had a car note in years, so I'm reluctant. Not to mention, I rarely drive, so rare that I was thinking of just selling the car, then had to have someone bring me back to logic. Let me just say this, this review is in no way about the service dept. If I had an other issues I would go to Carson or Manhattan Beach, but I come here. Today's visit really annoyed me, I'm stilling in the lobby reading my book and a salesman named Anthony comes in and begins to speak about the 4th of July sale. I listen, because I can really be easily convinced to get a new car, but I notice that despite him having my full attention and us only being within feet of each other, he is not talking to me. He confirmed it, when he begin asking everyone in the room, individually, if they were interested in taking a look at the numbers on trading in a vehicle for a new one without any commitment. He didn't ask me or the guy behind him who could easily be confused as being asleep. I didn't speak up, because I could just as easily be swayed by characteristics to keep my money. What I did do was get up and walk the lot, like I normally do when I am here and I peaked at a few cars, while also speaking with my husband, because I needed someone who was going to tell me if I was over thinking the whole situation. Can you guess what happened next, as walked around circling the cars and taking an extra second to stare at the sticker... Nothing! No one approached me and asked if they can help. No one came out of the sales office, after watching me from the large glass windows I was looking at vehicles in front of. Nothing! So I walked back to the lobby to wait for my car and write this review. But then, I started wondering why I was even giving 3 stars and my husband called me back to ask if I saw anything I liked. I told him I didn't but they probably had the car on the used car side. So I got up and walked around the used car lot side and I did see two or three vehicles that I was interested in. These I took a few extra seconds to look at because I wanted to see the price, the year, the details, the warranty information. But again, no one came out. No one came to help me to ask if I was interested in anything or to see if I needed assistance. The only time I spoke to an employee at South Bay Toyota was each time I walked back to the service center where they offered me shuttle services or wanted to see if there's anything that they could assist me with. So I am giving three stars because I could easily walk to service department and ask them to get me a sales agent and I'm sure that person who comes to me would be all too enthusiastic about showing me what's available. It has happened before and that's why I know exactly what vehicle I want next. read more

Benjamin Onubah deserves 5 Stars for his salesmanship and ability to respect a savy car purchaser. I previously purchased a 2009 Camry with Ben. He should do a Masterclass on proper sales techniques. I've purchased a 2007 Camry, upgraded to a 2009 Camry with Ben, a 2012 & 2018 at another Toyota location, but came back to purchase my current Camry from Ben because you never forget when a salesman makes you feel valued and helps you secure a good deal. Bejamin is a class act! Honorable mention to Tim Feldhaus for an excellent customer engagement follow-up experience. I'd be remiss not to thank Charles Chukwudi, Finance Manager for his involvement in this transaction. It truly takes a village... I'll be happy to refer others to Southbay Toyota for beginning to end satisfaction. See you all on my service visits. THANK YOU! read more

I liked coming in! My wife test drove a car with Johnathan, he was a cool dude and helpful! Free coffee inside was nice. I'm excited to come in to test drive some 2027 models later this year. Maybe they'll have a special promotion, I hope so. I remember KROQ used to run an ad where if you test drove at certain car lots you got free lift tickets for Snowboarding season. That would be epic! Thank you and looking forward to coming back for more free coffee ;) read more

TL;DR - Bait and switch. They told us the "Optional Add-on" was not optional (WHAT?!). I looked it up online and apparently it is optional. Anthony was nice though. This place is really busy. Lots of customers and lots of workers. Came here with a friend to help them purchase a car. The guy who helped us (Anthony) kept coming and going because he was actively helping out another customer and running things by his boss. He was nice and professional. Before we arrived, we were texting him about a car we saw on their website. We were under the impression that we had already agreed to a price for the car (pre-tax). But it wasn't until after the test drive that things started to get weird and unpleasant. He showed us a paper that broke down the pricing and the one thing that I didn't like was this "Optional Add-on" that he, and later his boss, were adamant that it was NOT optional--despite it literally saying "Optional Add-on" on the print out.. It was an additional $1.2k and we asked them what it was. Apparently it's the alarm system that they install and it's unique to their dealership. He said they install it in all of their cars. We went back and forth on this for quite a while, but in the end, they were adamant that this was NOT optional. They would not uninstall it neither. They kept saying we were already getting an amazing deal. They kept telling us to ask ChatGPT to see if we were getting a good deal too (like 3 times). At one point, his boss just got up, said it could not be removed, to think about it, and walked away. Classic bait and switch. The next day, I did some research about this add-on, and found out that they can DEFINITELY remove it from the pricing. From other car salesmen online, I read that the actual hardware and installation cost is minimal, and that they absolutely can remove the charge for the add-on. This is a known tactic, but to say it to our face repeatedly that it is NOT optional when it says in print that it is an "Optional Add-on" blows my mind. In the end, our friend bought the car. Anthony was a nice dude. At the end of the day, this was just another sale to them and no one owes anyone any favors. I hope this review makes this part of the buying process easier for other customers, but I won't be coming back. read more

If you decide to finance with someone other than Toyota then you become their last priority . Finance managers (Tony) just talking to random coworkers when a car salesman said that they would come grab you and he only realized it because I was advocating for my friend and had to intentionally go out of my way to find him. I was not the only one. Many folks waiting for cars, just being told to wait while car sales folks and finance bros just chit chatting and intentionally keeping people waiting is not a good look. Car salesmen asking "why do you look mad" at other clients just made me not want to not spend a second more at this dealership. You are better off going to any other Toyota dealership.... read more

I brought my Toyota Corolla to this dealership at the end of 2023 for a Toyota paint recall repair. The paint was peeling, and the dealership repainted the affected areas, including the trunk. Less than two years later, the paint is peeling again in the exact same locations. Proper automotive paint work does not fail this quickly unless it was done incorrectly. When I noticed the paint failing again, I called the dealership three separate times and left messages for the manager, Jose. None of my calls were returned. I was completely ignored until I contacted Toyota corporate. Only then did Jose finally return my call about a week later. I was told the recall had "expired," which is irrelevant. This is not a new issue. It is their paint work failing in the same areas they already repaired. Jose told me to bring the car in so it could be evaluated. I dropped my car off on Wednesday and was told it would be taken to the body shop and that I would be updated. Instead, I received a voicemail stating that the body shop claims they never painted my trunk. That is simply not true. The trunk is exactly where the paint failed the first time and where it is failing again now. The dealership is now denying that they even did the work, despite the fact that this was recall-covered paint work that should have been documented. This feels like an attempt to avoid responsibility rather than stand behind their own repair. To make matters worse, when the recall repair was originally done, they kept my car for two full weeks and did not provide a loaner vehicle. What is most disappointing is not just the poor paint job. It is the complete lack of accountability, communication, and professionalism once the dealership decided there was no longer money to be made. If you are considering this dealership for recall or warranty work, understand this. When something goes wrong later, you may be met with silence and denial instead of support. read more

South Bay Toyota - Paint peeling again... - Auto Repair Near Me - Gardena, California

I bought a new Tacoma with Jose. He's one of my favorite salesman I have ever worked with. He helped me get the price I was looking for and I didn't have to play any of the traditional dealership games. His communication was also spot on. read more

South Bay Toyota - Auto Repair Near Me - Gardena, California

I made appointment here at 8:45am got here early for my appointment about 10mins and waitied until Noon (3 plus hours) and still have not worked on my vehicle. Over 3 hours with appointment for Toyota care check up and oil change. Then I asked the front desk after waiting hours, ask a young lady about my status of the car and she gave me an additude and was not really helpful. I went to speak to adviser and he said another hour or so. Of course they did not find any issues. Even though my android auto keeps crashing and screen goes black while driving. I am going to have to reach out to Toyota directly and submit my proof and get this fixed. I can hear another customer complaining and they are trying so hard to upsale her on servcie when she is upset already. I ended up waiting over 6 hours even with appointment. Around 12pm they say I have wait another 2 hours more due to a glitch they just found out after hours of having my car. Hmmm... i ended up picking up my car around after 3pm total of over 6 hours of waiting to get a oil change is a bit much and then the front desk lady giving me an additude did not help with this review at all. Ridiculous. One star for the service guy being nice. Otherwise .negative star would be more like it. But, I can't justify the service here for my overall experience and don't want give a bad review. But have to be honest about reviews. I am very surprised because normally I had good experience here overall before. MAYBE A BAD visit. This is 2nd time babd experience in my last 2 visits. Hopefully this is not how it is here now. Went downhill in service and treatment towards customers. read more

South Bay Toyota - Prettyempy lot for being so busy and customers came before me left. - Auto Repair Near Me - Gardena, California

I was connected to Tina Frodge from South Bay Toyota through AAA/Costco car buying when searching for a RAV4 for my mom. It was such a seamless, stress free process that when I was looking for another car, we knew who to contact. We were interested in a certified pre-owned Camry. After some quick negotiation, they were able to meet us at the number we were looking for. Unfortunately the car got sold before we were able to test drive it. Tina reached out to us to give us a good deal on a 2026 Camry, and we were so grateful (and looking forward to our new car!)l. If you want to work with some who is efficient, communicative, and caring, definitely ask for Tina!! read more

Genaro really helped me out. I would recommend getting his assistance. got a better deal than what I was expecting

I've gotten my wife's car serviced here 3 times. Not once did they rotate the tires. This last time I even marked the tires to see if they rotated them and NOPE!!! Why should I have to come back??? Regardless if it's free this is terrible. Don't lie and say you did it and don't!! Literally lazy read more

Purchased a used car here recently and had a great experience. The salesman Peter was very helpful and worked with us to get a good deal. However it's been more than 2 months since purchase and I have yet to get my tags. I've called several times been transferred to different people and still no response at all. It's very frustrating. I also get my daughter car serviced here and have never had any issues. I always go to Alfredo he's the best. read more

Online said one price, but when we came in we found there was an "optional" alarm system that was not actually optional as they refused to uninstall it and was in addition to the price stated. Best they could do was discount it a bit--for something we absolutely did not need or want. Total bait and switch. It may be a dealership add-on so they can line their pockets, but these guys need to go look up the dictionary definition of "optional." I don't care that I am still "getting a crazy deal, you can run it through ChatGPT and call other dealerships to see" and that you're "taking a loss" but this is called a sleezy salesman tactic. read more

Came in to see what cars were on the lot and ended up buying a car. I was shopping for a new car and just wanted to see what they had and also to physically see in-person the cars. I did a lot of research on the computer but had to see it in-person. I walked in to the building and Marcos helped me out. I told him I was interested in the Corolla Cross or the Rav4. What I liked was that he's a salesman, and didn't push me to buy or showed me other cars on the lot. I was solely interested in Corolla Cross or Rav4, it would have annoyed me if he tried to sell me other stuff that I was not interested in. There weren't any Rav4 XSE in the lot but when Marcos saw that there was one on the way to the dealership, I was able to reserve one. I put $500 refundable deposit and the car arrived days later. Payment was really flexible. I didn't know they would only accept up to $5,000 in credit card and the rest in cash (check or equivalent). I didn't have the cash ready but they allowed me to pay the cash within couple days. Sam, the finance manager, was very helpful during the payment option. Initially I thought he's just trying to sell me all sorts of warranties so initially I declined all of them. But after hearing his explanation of the coverage and how much you're paying, it was a good investment to buy the warranties that he recommends. He was really looking out for the customers. Marcos, the sales rep, also explained to me all the features and the buttons. He said I can come back anytime if I need more help. Con: They provide full tank of gas and free car wash, however the car wash made car look worse than before the wash. there were lots of dried up water spots that was an eye sore. Also I added installation of catalytic converter cover (they charge $2,000 for this), still waiting for them to call me so they can install them. They do not install on the day of purchase since I just got put on the waitlist for the service. I talked to my friend who bought a prius and she said they included the cover free of charge. I felt that the sales people really take care of you and didn't felt pushed to buy other cars, or all sorts of accessories, etc. read more

South Bay Toyota - Auto Repair Near Me - Gardena, California

Everything went well. Genaro was really friendly and got us a good deal. He got the price down to what we needed it to be. He was easy to talk to and easy to work with. We felt good about how everything went down and we weren't at the dealer too long. Would work with him again. read more

This was my first time at this location and it's closer to my house so I decided to come here for an oil change. The wait was about 2 hrs and my car was ready just shortly after that. Picking up my car took a little longer than expected. I paid and got the invoice and then I had to wait for someone to come and get my invoice to get my car. And that took a while. My service advisor was nice and helpful. Thank you, Jorge! read more

Dropped off Fri 6/12 at 8 am for recall and oil change/standard maintenance service. Picked up in the afternoon - didn't get two blocks before oil pressure warning light turned on then a full cycle of ALL warning lights including check engine light, system malfunction, hybrid malfunction. As you can imagine, I was pretty freaked out! Made a u turn back to the service area. Techs looked at the alarms and we turned it off. Another tech turned it on and immediately saw the warning lights and said that the car should not sound like that and we will keep it off. Popped the hood, checked the oil and he said there was no oil! Techs pushed the car to the back to get checked. I stood by the advisors' offices for 20 mins, watching the tech lay sand or whatever it is to absorb all the oil on the ground that was underneath the car and the trail as I drove in. I didn't get to talk to my advisor until about 20 minutes and he made excuses saying he didn't even know all of this was happening and that I was there. He walked off to find out what they were doing, came back saying they screwed up the oil change - oil filter ring(?) was cranked too hard and was cracked so all the oil leaked out. I sat in the waiting area for another 15 minutes or so and he came back saying it was fixed and they cleaned all the oil out. And oh, just for laughs, management offered to fill up my tank on my next service for the "inconvenience". This was not an inconvenience, it was DANGEROUS! I drove off and then popped the hood when I got to my driveway to see for myself. There was oil splashed all over the sides of the hood, windshield, the grate just under the windshield, under the car, on the splash guard and oil on my driveway. Called Erik immediately and drove the car back to the dealership. I showed Erik pictures of the parts we can see oil and he said they were going to have to do a car wash. What?! They couldn't even be bothered to clean it thoroughly the first time?! I left the car there overnight and will now pick it up. I've asked for a full documented report of everything that happened - who knows what kind of engine or other parts were damaged because of the incompetence and lack of care that was done to my 1.5 year old car! Absolutely unacceptable!! UPDATE: They scratched my car! read more

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Outstanding experience working with Pedro, the sales manager. From start to finish, the entire process was refreshingly easy and stress-free -- no back-and-forth, no haggling, just straightforward, honest service. All it took was one phone call with Pedro to set everything up. He came prepared, made the process quick and painless, and treated my time with respect. Pricing was significantly better than anything I found at other dealerships. In fact, when I mentioned the deal to other dealers, they confirmed it was an exceptional price. If you're looking for a no-nonsense, easy car-buying experience, ask for Pedro. He's the real deal. read more

Had a really good experience at South Bay Toyota. Big thanks to Max--he was super helpful, patient, and made the whole process way easier than I expected. Thanks to him, I got into my Toyota Tacoma and I'm really happy with it. If you go, ask for Max! -Linda read more

South Bay Toyota - Toyota Tacoma - Auto Repair Near Me - Gardena, California

My mom has been looking for a car for quite some time, so we decided to stop by Toyota of Gardena to test drive their hybrids. She has owned a Toyota before and wanted to see how the newer models would drive. When we arrived, there were plenty of salespeople who seemed friendly, and we were even shown where the popcorn and water were for the kids while my mom went on her test drive. Afterward, we were introduced to Nagy, who, along with another gentleman, helped us try to locate the car my mom wanted. Unfortunately, that particular model wouldn't be in stock for quite some time, and there was also a markup. I mentioned that we would check other dealerships to see if the car was available, and that's when the experience took a negative turn. Nagy became dismissive and told us, "Yeah, yeah, get out of here. Maybe you can find it somewhere else." The rude attitude was uncalled for, and it completely changed our impression of the dealership. Because of this, I would not return to Toyota of Gardena and cannot recommend them based on our experience. read more

Updating my previous review after purchasing another vehicle from South Bay Toyota. Once again, the experience was excellent from start to finish. Anna was amazing as always, Tina in sales was a pleasure to work with, and Tony in finance was professional, efficient, and not pushy at all. Everything felt smooth, straightforward, and well handled. Consistently one of the best dealership experiences in the area. Highly recommend. read more

Had a bad experience so l left then they called me back to say they could do it. BUT I was already at Torrance Toyota finishing the same deal. Worked with great a salesman in Torrance and a even better manager. Made the deal bought a extended warranty. Could not be any better. Wish l could of bought the one at south bay Toyota but no one deserves to be treated like that read more

No hassle - super easy and smooth transaction. Genaro knew the product and was great salesman! read more

South Bay Toyota - Auto Repair Near Me - Gardena, California

I had the worst experience with these people trading my 2004 Camry in for an electric car didn't tell me the mileage on the car. Took the car back. Got another car. It's just been terrible. Experience. The people there are rude. The guy hung up in my face. Today. They want the car back and I'm getting no car back of mine. They're keeping my card that I traded the worst place ever. I will never ever ever go back there again. read more

I've been coming here to get my Camry serviced since I got the car in 2023. I just recently used up all my free visits but they had a promotion which is like $369 for 5 visits which is a pretty good deal considering a simple oil change is 70+$ nowadays! All the workers are usually very polite and professional. I've had no issues with my getting my vehicle serviced thus far. However I did receive a weird letter From Toyota saying someone wanted to buy my vehicle. That was kinda weird. Anyways I recommend this dealership if you are local to Gardena or Torrance. read more

DO NOT GET YOUR CAR SERVICED HERE. I got my car serviced by Angel Maldonado. He tried to scam me by telling me my transmission mount was "torn" and told me it would cost me $875 to repair. I took my car to another dealership and a body shop and they both said nothing was wrong with my transmission mount. On top of that, the other dealership said it would only cost $450 to replace a torn transmission mount. Do not get your vehicle serviced here and if you are coming here, do not get advice from Angel Maldonado. read more

South Bay Toyota - Auto Repair Near Me - Gardena, California

This store is a big scam! They don't give you all information that you need or ask, and try to put you in trouble signing for something you don't want or ask! read more

Buying a car is never the most pleasant process to go through. Daniel's service made the process feel like a breeze. We came in on a Wednesday evening looking for a particular vehicle in stock - a used vehicle to be exact. Unfortunately we got there too late, it was no longer available. We came in with a budget for a used 2023 Rav4 and walked out with a great deal on a 2025 Rav4 XLE Premium. Daniel was helpful, accommodating, and made the process seamless. Definitely recommend asking for him if you plan to purchase a new vehicle. 10/10 recommend. read more

Top notch service throughout the entire process. Was a bit anxious being a first-time purchaser, but Anthony made the entire experience enjoyable and provided great customer service. He provided excellent information about the vehicle, was very accommodating to me and my partner, and worked very hard multi-tasking assisting us in addition to another walk-in customer going as far as running across the lot just to come meet with us! Would definitely recommend going to him for an easygoing and straightforward process. Thank you very much for all the help and if I'm ever in the market for another Toyota, this dealership is first on my list. read more

South Bay Toyota - 2024 Toyota Corolla SE Hybrid - Auto Repair Near Me - Gardena, California

We had been driving down from Long Beach to SBT after terrible experiences with West Coast Toyota. (they are awful). Overall we were pretty happy with SBT even though we were paying more than we would be charged at local shops. On our latest visit I guess they figured they needed to make some cash quick because they quoted my wife thousands and thousands of dollars for "work that should be done immediately." She called me to let me know what they said, but that she'd decided to get a second opinion. She wanted me around in case some dramatically bad occurred. She made it home fine and we scheduled with a local garage to review what SBT had told us. The local garage checked every thing out and said we've still got a few years of usage remaining. Needless to say, We won't be making the drive up the 405 anymore. This was a fail in the first degree (and I think they over charged her for the work she did have done there). Nope. Find a good local mechanic and stay away from dealerships. read more

I had one of the worst experiences I've ever had with a dealership at South Bay Toyota. I would NOT recommend this place to anyone. I bought a Camry here, and while the car itself is great, everything else has been a complete disaster. They STILL have not paid off my trade-in vehicle, which is completely unacceptable. That's a basic responsibility, and the fact that it's still not handled shows how unprofessional they are. Trying to cancel the warranties I was sold has also been a nightmare. They make everything difficult on purpose--delaying, avoiding, and not giving clear answers. Once they get your money, it feels like they don't care about you anymore. And it gets worse--DO NOT service your car here. I went in for something as simple as a tire change, and they ended up scratching my car. When I brought it up, they tried to buff it out, but the scratch is still there and it's deep. I didn't even make a huge deal out of it because I had already been there for at least 6 hours... for a tire change. That alone should tell you everything. The overall vibe of this place is off. Communication is terrible, customer service is worse, and nothing feels honest or straightforward. You constantly feel like you're getting the runaround. I genuinely regret coming here and wish I would've gone anywhere else. Save yourself the stress and take your business somewhere else. read more

No pressure sales. Great assortment of new and used cars. We did not make a purchase there as they not have anything in our price range, but if I want a new car, I would reconsider buying one here. They are A+ rated with the Better Business Bureau. read more

We came in to look at cars for my mom on Christmas Day and Daniel Quintanilla happened to be on site. He opened up cars for us to look at and helped us find specific trims that my mom was interested in. He was very friendly, professional, and not pushy in any way! We did look at a few used cars as well, but Daniel and Bill Raho was willing to work hard for the price we liked on a new vehicle. We were able to come to an agreement and hopefully my mom will enjoy her new corolla cross! read more

South Bay Toyota - Auto Repair Near Me - Gardena, California

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Recently had a disturbing experience with the service department. Drove in for a routine oil change, had an appointment, and was ignored, treated rudely and unprofessionally, especially service advisor William Bermudez. He has a demeaning attitude, condescending, rude, unprofessional, and speaks incoherently. It wouldn't be surprising if prior complaints have been made concerning how he interacts unprofessionally with customers. What is surprising is that he continues to be employed there. The negative reviews of South Bay Toyota are legit. In it's current state, I'd stay away from this incompetent dealer, or at least wait for a profound turn-around of management. read more

Had a fantastic experience with the sales manager Pedro Ochoa. Very direct, quick and honest...and gave us a great deal! Pedro couldn't have made the sales process easier. I will always go back to South Bay Toyota! read more

We had an outstanding experience at Toyota South Bay Dealership, especially when it came to the finance process. My salesman, Daniel, was incredible from start to finish. Daniel was friendly, patient, and genuinely committed to helping my Mother with the transfer of her previous car. This impressed me most was how smooth and transparent the financing side was. The Dealer, Daniel walked us through every detail clearly, breaking down the numbers so I fully understood our financial options. There was no pressure, and no rushed decisions. They helped my Mother get a great rate that fit comfortably within her budget. The entire process was smooth and easier than I had expected. Daniel and the insurance department worked together seamlessly, as we were paired with our previous person that helped my Mother get her first Toyota, making the whole experience stress-free. If you're looking for honest guidance, great communication, and a dealership that truly respects your time and budget, I highly recommend Toyota South Bay and definitely ask for Daniel, especially if bilingual. read more

Jorge Jorge Jorge! The best! Amazing at his job - We were in and out in 3 hours top with a brand new car! We traded in our old car with negative equity and he made wonders! Jorge has helped the family with many cars. He makes it's so easy we keep coming back. He makes it easy , fun and exciting read more

Overall, I was pleased with my car-buying experience, but the manager (a large guy who's very loud), I could've done without. I had my heart set on a model from last year. I'm sitting there waiting for paperwork, and he lets the entire building know that HE wants me to try the 2025 model. The manager and his super loud mouth had been doing some lightweight harassing, but considering the type of business this is, it was tolerable. I really wanted to tell this guy off and go to another dealership, but my 78-year-old mom was present. Saving face was more important than making a scene. Even though I never worked in sales, I have an undergrad degree that says to make the customer feel comfortable when trying to get them to spend more money than they planned. Carlos understood the assignment. One way to make it seem less like my arm was being twisted would've been for the manager to ask if there's a color I like. He gave me an ugly color to test drive. And truthfully, there was a higher-priced model I'd been interested in, but all I wanted was to get Fred Flintstone out of my hair. My mom was so impressed with Carlos that she wanted to buy a car. Now, I wasn't around for the process, but there seemed to be many complications. Somewhere along the way, she told Carlos that if the manager intervened again, she would take her business to another dealership. One thing she did report was the tactics the other sales reps used in her presence. A couple tried to low-key pressure her into buying by saying that Carlos needed to make his commissions, or there may be consequences. That comes with the territory and is not her problem!!! Had this happened during or before my buying experience, I would've stopped everything, moved on to another dealership, and let that loudmouth know where he and his blood-colored Camry could go. read more