Great service, was able to make it out same day, and knew the problem before they even came out! Would highly recommend the service. Was able to identify/fix/and make recommendations. Will be using this company for all future HVAC issues. read more

Brian was our tech. He was very professional and thorough with his assessment of our AC. Turns out we had a leak. This happened just as the temps were skyrocketing in Texas so his thoroughness was appreciated. We will use AC by Chris for all future AC needs. Pricing was fair. Thank you Brian. read more

When my A/C stopped working, I was pretty nervous about finding an A/C guy who I could trust. After asking around for recommendations, Chris was referred by two separate people. So I gave him a call. One of Chris's techs checked out my system for free and found the problem...clogged coil. Chris was honest and offered several ways to fix the problem rather just telling us to replace the whole system. His price was very competitive. I know because I checked with a couple of other folks. His team was on time and did a great job. I'd certainly recommend Chris again. read more

Called Chris regarding the airconditioning at my rental house in Round Rock after my usual handy man admitted that, whatever the problem was, it was out of his abilitiy to repair. Chris responded promptly, called me to explain the issue, what it took to fix it and how much it would be. Turned out it was a small issue, inexpensive and quick to repair! My tenants were VERY glad to have their AC back and I was very glad to not have an expensive repair bill! read more

The best and most reliable AC and heating service that you can find in Austin/Round rock area. I have hied them twice and received honest and prompt service. They have same day service and reasonable prices. I have hired them for my rental property and both times I have never even have to go down to the site. They schedule with me and go directly to the property and call me after the problem is fixed. They also accept augments by credit cards. If your problem is not worth repairing, he will be honest with you and never try to hit you up for profit. Their technicians are invest and punctual and know what they are doing. Whenever you have a air conditioning or hating issue, call AC by Chris!! read more

My AC had been performing rather poorly for many years. My lower level was sufficiently cool but I typically had to leave my upper level around 82 degrees during the heat of summer just so it would shut off. I finally decided to take the plunge and get it replaced. I put my project out to bid to 4 companies. 2 came back with astronomical prices. 1 never provided me anything in writing. Brian (AC by Chris) came out and provided me a bid. After reviewing his proposal, I agreed to do business with AC by Chris. Brian and crew showed up as promised and were completed as promised. They were efficient, courteous and had no problems answering any questions I might have had. They took extra care and laid out drop cloths/etc along my stairway and upper levels prior to beginning any work. They took the time to tidy up up my attic(s) and left them in darn near pristine condition when the work was completed. I reviewed their work and it was like night and day with the cobbled together junk the builder left me with and what was installed/setup by Brian and crew. We've now been thru the first Texas summer with our new equipment and I am pleased to report that it was spent in a nice, comfortable house. read more

A few weeks ago we noticed our ac unit was no longer blowing cold. I am always looking for the best deals on great service so I put in the time to find someone who knows what they are doing but doesn't overcharge. After calling around and getting poor customer service or steep prices on just an estimate visit, I came across AC BY CHRIS on yelp. Gave them a call, he came out next day. Got us fixed up right and for a GREAT price! No lie, it was life saving! I have them bookmarked in case we need them again cause I would NEVER call anyone else! read more

The Ac in my home started blowing warm air. Chris came by on a Saturday and checked the system . It was low on freon. He added freon to the system and it started cooling but he advised it probably has a leak. Approximately 6 weeks later it stopped cooling again. Chris checked and found the evaporator leaking and the compressor noisy. His company installed a new system in one day . It works very well.. The install crew did a good job. Thank you for the quality work read more

We called after hours with a problem.... Chris walked us through trouble-shooting to get our a/c back up and running. He saved us time and money on a service call. We will definitely be using him again for any a/c needs. read more

I contact Chris whenever there is a problem with HVAC. Last week, the furnace in my house in Round Rock did not produce any heat. He found the problem with the flame sensor. With his expertise, he fixed with easy; and the repair fee was affordable. I definitely recommend this guy to anyone who needs a HVAC technician. read more

It's never good to gave an AC not working but on a 100 degree Friday it's especially unwelcome. Technician arrived same day at agreed time, was polite and efficient. AC repaired same day at fair price. Happy to find AC By Chris! read more

I wasn't aware that there was a primary and a secondary drain on most home ACs and was rudely made aware of this by my HOA just this weekend. Evidently the main drain can get clogged with debris (rust, sediment, etc.) and needs to be blown out with compressed air and have bleach poured down the drain annually. I called several AC places after looking at Yelp reviews and 'AC By Chris' was the first available that had good ratings. Chris answered the call and was professional and courteous. He listened to my description and knew what the issue was immediately and had Orlando to my house in a little over an hour. Orlando was professional, personal and to the point. He was in and out in under 20 minutes. It should be stated that this was not a major AC call; however, if I am unfortunate enough to encounter one I'll be calling Chris and Orlando first thing. read more

Chris came out looked at my system and was able to give me a bid price that was 25% below other bids. He put in a great system in about half a day, and then showed me how to setup my new Wi-Fi thermostat. The price was exactly as quoted and the system was installed the next day. Great service, quick installation, and the team cleaned up and left so it looks like nobody had ever been there other than leaving a nice new air conditioning system. I will recommend him to everyone. read more

We called Chris to replace our super old central A/C system after doing much research and receiving multiple quotes. He had the best price by far. He was responsive by phone, showed up when he said he would and within four hours our home was cool. I'd recommend him to my best friend. read more

Excellent service. Came out same day and fixed the issue with my heater. Another part went out after the tech left and he came back the next day and fixed it again and since it was the part that it was it was no charge. Chris is very nice on the phone and gets a tech out asap. Would highly recommend to anyone needing HVAC service. Plus no cost to come out and figure out what's wrong. read more

Okay this guy rocks! He was very helpful over the phone and seemed to care. I will definately refer and do business with him again.

Chris the owner came out to fix my AC and was very thorough offering suggestions about my AC filter amongst other things as I had explained to him what I had already tried since my AC did not seem to cool properly. Chris did give it a check and did not find anything wrong. Since he did not find anything wrong, he did not charge me anything which I was very surprised because in this day and age, it is so hard to find someone that really does care and is not in there line of work simply for the money. Now I am not saying he gives his service away because every business needs to make a living some how to feed there families and provide a roof over there head, but I appreciate the time Chris took out of his day and the gas he used to come out and check my AC. read more

So my 20 year old AC unit finally bites the dust on the Friday afternoon before Memorial Day weekend. Most everyone I called said it would be Tuesday. I called Chris, we discussed the options and he was able to be out Saturday morning to install a new more efficient unit at a very reasonable price. I would and will recommend his business to anyone who asks read more

Chris has replaced two original ACs for my house in the last three years. The most recent one was a couple weeks ago. I highly recommend Chris and his team for the following reasons. 1. Chris is very responsive and kept promise. I contacted Chris on Saturday and he showed up first thing on the next Monday for my warm air blowing AC. Freon in my 14 years AC leaked out and Chris suggested to replace it. He scheduled the replacement on Thursday and his team showed up first thing on the Thursday morning. 2. His price is lower than other two "highly rated" AC contractors. He used Carrier Performance series which is the middle line of the Carrier product line. 4. The new AC installation is all about workmanship. His installation team is super efficient and knowledgeable. The entire plenum was rebuilt and the new unit looks neat after the installation. His team cleaned up the attic, vacuum the carpet and left no debris at all. 5. A Nest thermostat is part of the package. 6. He also maintained my other unit at no charge. If you are looking for a great deal and great workmanship. Chris is the guy. read more

So, we decided to purchase a new AC unit, our second from Chris, because the prices are going up significantly after the end of the year and our AC unit lasted 15 years, so it was time. Chris did such a fabulous job last time we purchased from him that we decided to use him again. I am so glad we did! His team came out and did a great job once again. The price was competitive and the service was wonderful. They did what they needed to do quickly and professionally. When they left, there was no trace they had been there other than the new equipment. There were no hiccups or problems during the install. These guys are the best! The installers he sent, led by Brian, were really nice. Brian is personable, knowledgeable and professional. Seriously, they rock. Thanks Chris! read more

I can't say enough great things about these guys. Chris came out to provide an estimate. Once he left I had a clear understanding of the size of unit I needed, price, and what I could expect from the installation. The installation guys were great. They were on time, friendly, and careful to leave my attic and garage better than they found it. I also chose to have a Nest Gen 3 installed and they took the time to talk me through the app install and thermostat programming. If you are looking for a reputable service from a good bunch of guys... call AC by Chris. read more

I'm posting this as an update to my one from two years ago. We have known and dealt with Chris for 7 of the 10 years he has been in business. Honest in his price and dealing, he makes ABSOLUTELY sure your AC repair works. We have 3 houses that have had his direct involvement in and I wouldn't trust anyone else! As I write this, I called this morning as one of the units in our house literally blew up. He sent someone out and if he could have saved it, he would have. So thankful to know that if we need him (or his techs) in the future, we will be able to call! read more

Awesome job! Gave me a quick no b.s. quote and clearly knew their stuff. They installed a higher quality unit for way less money than the competitors (both big and small) were quoting. Easy to work with, did an incredible job very quickly, and everyone was super professional. Hands down the best company if you need your whole ac replaced! Call or email Chris first and don't waste your time weeding through all the other companies. read more

Funny how all the bad reviews are gone or how they disappeared!! He installed two units for our house. One is a total lemon and he never bothered to fix it correctly. These were done four years ago. Not only did we pay for two new units, we have been paying money since then. We had to purchase a new one two months ago. Good Luck!!!! read more

Ok, I took a chance and went with a new HVAC company today and I couldn't be happier with their service and pricing. My AC stopped working last night and the temp inside was over 85deg. Called to make appt this morning based on these reviews and spoke to Chris directly and he found an opening 3hrs later. Orlando showed up and was fast, courteous and honest. I expected the worst since the unit is over 15yrs old and it only cost $125 for labor and parts. Couldn't be happier to finally find an AC company I can trust. Thank you Chris & Orlando! read more

This review was originally written on June 16 2012. Don't know why it didn't post then. Called A/C by Chris and Chris answered the phone himself. Told him that our house was hit by lighting last night and our A/C was out, among other things. I asked if he did insurance estimates and he asked exactly what had happened. After I told him he said that there is a separate breaker for the A/C unit and where to find it. Told me what to do and to call him back in 5 minutes to tell him what was up and he'd be over if need be. Well he fixed the problem over the phone! He could have come over and bs'd me and got a service call and maybe an insurance repair or replacement job. But no. He was honest and helpful . I WILL be using and recommending him to others in the future. read more

I had two A/C units go out on the same day. On one of them I had recently replaced the condenser unit switch due to ants, so I figured there was something more serious. Called A/C by Chris based on a friend's recommendation. They came out and determined that the ants had attacked the new switch and the switch in the second unit. Brian said that he could install two new switches, but that it would be pointless until the ants were taken care of. There was no charge for the diagnosis - which I really appreciated - most other companies would have charged just for coming out. I bought some ant killer, took care of the ants, and replaced/fixed the switches. Then I called A/C by Chris to do maintenance/checkup on the two units and another. They checked these out and found they were working fine, no leaks - good to know since the units are 13 years old. They also fixed an annoying vibration heard in the room opposite the condensers with one unit's coolant lines. Turned out just needed to redo the duct tape wrapping the coolant lines (disintegrated after 13 years). Very happy about that - it's been doing it for several years - other A/C companies hadn't figured this out. I'll recommend these guys to all my friends. read more

Woke up this morning, the house was cold and the furnace wouldn't come on. Checked the circuit breakers and they were OK. I finally called AC By Chris about 1PM. By 2PM the repair technician was at my house. He quickly diagnosed the problem (failed igniter) and replaced it. Did a little more maintenance at no charge. Fast response, professional and a quick fix! What else can you ask for!! Great company! read more

OMG this company is GREAT!!! Brian just left me in the cool of the summer heat. I paid a little more than doing it myself, but got 'Made in America' products with a longer warranty and customer service that was out of this world. Chris squeezed me in and I can't thank him or his colleague Brian more! Brian was courteous, knowledgeable and patient...I want to understand how things work and he definitely obliged my nosey nature and taught me about my a/c unit. I am very leery of HVAC providers, but have a new found faith in the profession after dealing with Brian and A/C by Chris! I recommend this company as the best in the business. You get more than you bargained for with these guys. Bravo! read more

Needed a new AC in January!!! Called Chris up and he sent Brian and team out to give us a quote. Brian explained the numbers in detail so that we would understand and at no time did we feel like they were charging for something we didn't need. Told them we would need to wait until our tax return before we could do anything but we TX weather, that quickly changed. I called Brian on Thursday January 28th and asked if they could install on Friday. They did one better than that, they were at my house at NOON on the same day ready to go! I will recommend AC by Chris to anyone looking for a good company to come out and look at their heating and AC needs! read more

Called and expected to get a voicemail, prepared to leave my contact info for a call back. Not only did they answer the phone right away but they came an hour later. Very efficient. Have me a diagnosis that made sense, been having issues with the system for about a year. They fixed it and the air is coming out way cooler than ever. Would highly recommend. read more

After one of my A/C zones stopped working, I called AC by Chris to come out and fix the issue. It turns out that one of my compressors had a bad capacitor. He went ahead and replaced both, along with offering a discount. He also discounted the work to add some coolant and to clear a clog I had in my drain pan. Fast, friendly, reasonable prices. There is no reason to call anyone else. read more

Great service. They were quick to respond and took the time to go over everything. Will use again for sure. Lisa B. read more

Had my AC go out today!! Called AC by Chris at 3:00, he had a tech, Jason, at my house by 3:30!!! Diagnosed the problem, replaced my capacitor and contact in/out in about 1 hour, but didn't rush! He checked everything, to make are I had no other issues, I didn't. It's now 5:10 and my house is cooling again!! Thanks!!! Grateful for an honest company! Chris Neal and his guys are the only ones to call!! read more

Chris and his crew were awesome again installing a new A/C unit. It went out earlier this summer but we didn't have the funds. Chris was patient and then we called, he got right to us even though they are busy. The crew was efficient and polite. I left the house to run errands without worry. Give Chris a shout! read more

I would actually give them a ZERO star...first of all they don't have good customer service because when I called them they were very rude just because they do free diagnostics it doesn't give them an authority to call the customer liar or dishonest. Even though they provide free diagnostics they will charge you double for the service if you go with them. I got mine fix for half price that he provided. Free diagnostics is a SCAM from this company and I would not suggest this crappy service to anyone. read more

AC by Chris is amazing. I cannot recommend them enough. Chris and his team are the most friendly, helpful, honest, and professional service team I have ever used for any service. We had warm air blowing but didn't notice until late in the evening. Chris answered the phone himself (after hours) on the first call and his crew came out the next day. They looked over the entire system and replaced one part that was broken. They explained what they did, told me how the rest of the system looked, and left everything as clean as they found it. I will absolutely use AC by Chris fro any future AC service or repairs. They are the best!! read more

Our AC was blowing warm and the fan wasn't running outside, so I was a bit worried with it being 99+ outside and having a little one at the house. I did some research online, figured it was a job for a pro and called a few companies. I called Chris at like 3:00pm Monday afternoon and he said he could fit me in first thing Tuesday morning. As promised, he was here, addressed the problem, fixed it and we are cool again! I highly recommend Chris. Great service, honest, kind guy. Couldn't ask for more! read more

Chris, you must be confusing me with one of your other dissatisfied customers. Read my review. You no-showed twice. I never requested a same day appointment, as each of my "appointments" was 4-5 days after I called. You clearly are thinking of someone else who you stood up. I also notice that I'm not the only review that indicates you don't show up for your appointments. read more

After seeing my review Chris followed up and apologized for not getting back with me. He seemed sincere and was very cordial. It was too late to get my business but I appreciate the follow up. read more