I am so happy with my last automobile purchase from this company that I just had to write about it…read more I have bought 3 cars from them in the past 8 years. I still own them all. Most recently I had been shopping for a Honda Fit Sport, 2013 and I was having an awful time with local Honda dealers. I simply called up Aaron Auto and told them what I wanted. They went and found one in a few days and the price was great. I picked it up within a week, Mint. Previously I had bought a used 2006 CDI Smart Car from them, which they had brought in for me. Price was good, but after I got it home...the car was making noises. I took it into Mercedes Benz and the car required a lot of warranty work. There was however some "out of warranty" work that needed to be performed and it put me $1000 out of pocket. I informed Aaron auto right away and they agreed to split it with me(which I thought was very far since they gave me such a great deal on the car). They also hooked up with a local credit union for the car loan, of which I should write another excellent review. I recommend this business to anyone looking to buy a car.

I've bought a few cars from Brian. He's a straight shooter, I trust Brian, he curates his cars from…read moreauctions regularly and they're nice clean cars

Purchased a 2014 Dodge Dart and had only good things to say about it and no issues. Brian was very…read morehelpful and answered every question and concerns I had

BEWARE. Walked away from a deal today. They put a NYS inspection sticker on a vehicle that WILL NOT…read morepass inspection. Hope they can pay the fines from NYS. If all you know is how to drive it and where the gas goes, bring someone with you that knows their stuff about vehicles.

Bought a car blown engine the insurance they push not worth it tried to work a deal and I was told…read moretrade for an EV i would get $4000 from the government that was my way out didn't do it. Buyer be ware the worst company ever to do business with.

From beginning to getting the keys it was like talking to family. Both Cole and Ryan exceeded all…read moreof my wife and my expectations. Seamless transaction left with smiles all around. They also are there after you leave, definitely makes you feel they will and do back you up. Highly recommend the entire staff.

TLDR: There are dozens (if not hundreds) of dealerships looking for your business. I HIGHLY…read morerecommend purchasing from another dealership that treats you with respect and values your business - not just your initial purchase. I had a genuinely positive experience purchasing my vehicle, which makes what followed even more disappointing. Less than six weeks after the purchase, the car completely died. I contacted Car Loft multiple times, and despite leaving messages and being told the issue was documented in my file, I never received a callback. I'm assuming it wasn't intentionally ignored, but it certainly speaks to professionalism and their commitment to their vehicle purchases. Two weeks after that repair, the vehicle is now making another concerning noise, creating yet another urgent and costly situation. This time I was finally able to get someone helpful on the phone, and they were not interested in taking a look to see if they could even help, let alone offering assistance in any other way. There are hundreds of other places to get your car from. Pick one that stands by the vehicles they sell! It's not worth the headaches.

I rarely leave negative reviews, but the complete lack of respect for a customer's time and…read moreproperty at this location is unacceptable. I booked a 7:30 AM appointment for a "Gold Package" detail over two weeks in advance. Because I had commitments in the evening, I explicitly confirmed with the booking coordinator that the car needed to be ready by the afternoon. I even paid out-of-pocket for a rental car for the day so I wouldn't clutter their waiting room. When I arrived at 4:00 PM with my child to swap the cars, I was completely caught off guard. The front desk told me it wouldn't be ready until close. When I pressed a technician for a real status, she claimed it would be another two hours and "just the outside" was left. That was a complete fabrication. When I finally demanded my car back as-is, the truth came out: after sitting on their lot for 8.5 hours, my car hadn't even been started. It gets worse. To rush it out, the detailer just sprayed water on the outside, threw my soaking wet floor mats--covered in chemical residue--straight into the back of my vehicle, and piled my personal dashboard items directly on top of the wet chemicals. My child's soccer chair and my legal vehicle ownership documents are now water-logged and ruined. When I brought this to the Service Manager, she showed zero compassion or accountability, offering a generic "I'll talk to my team" brush-off. When I called back later to report that my legal documents were ruined by her staff, she literally had her team lie and say she had left for the day, right after two other employees confirmed she was still there. This isn't my first bad experience here--a previous visit involved waiting 45 minutes past closing just to get my keys--but it is absolutely my last. Now I'm stuck on a weeks-long waiting list with other detailers because this team wasted my entire day and damaged my documents Avoid this location if you value your time, your money.

If I can give it less than 1 star I would. Since I bought a…read morecar from this dealership I hate their customer service, and the maintenance depart is the worst I have every dealt with. Car was making a noise when I hit 100-110k, I didn't notice when I bought it as I drove at 80 when I test it. I told them when I noticed it, no one care, then I took it in and they checked it and changed one tire and said it's good to go. I noticed the noise still there, they wouldn't come with me or even take it on the highway to test it saying it's danger to go above 100k, I said yes but even 100k you still hear it, this is the normal highway speed, still no one cared. A few months later I changed the tires to winter tires but the Mechanic didn't noticed the difference until the summer when I went to change the tires at Costco back to the summer tires, they refused as the tire the dealer changed was different one and Costco can't take the liability as this is danger. When I went back to the dealer they said it's compatible and they won't do anything. I ended up buying a whole new set costing me $1500. Then tried to install dashcam, the guy that installed it noticed something wrong with the rearview mirror as it should hook to it for power and it had no power, so I called in and they said go to the guy that install it, I tried to explain the power to the mirror has been missing since I bought it as I didn't know, I'm not a mechanic, then they said it will cost me to go to diagnosing. I will never go do maintenance there or buy another car from them ever again, and will make sure all my friends and family know.

Antiono Pisa, of Vision Hyundai Webster NY, has done an outstanding job coordinating a car sale and…read moreworking around my schedule to get it done! much appreciated... Hogan

A salesperson named Anthony was very unprofessional; I was looking to buy a car. He never focused…read moreon giving me information about the product; from the very beginning, he only wanted to find out about my job and my credit. I would never return to or recommend this place. I think even one star is too much for them.

Great experience when buying my truck last year. No pressure and they didn't resort to typical…read morecar sales tactics to get me to commit.

From the owner: Lange & Fetter Motors was established in 1952 and is still in business in the same location today!!read more