Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

First, this is not a T-Mobile store, this is Express Store LLC, even if they say it is. You can get…read moremuch better deals from the "original" T-Mobile store, not here. Second, they are very racial, or whatever you call it. Waiter 30 mins in line, 2 reps, 2 customers, i'm next in line BUT moment Asian couple showed up, store employee just ignored me and started to working on them, not me, even that i was next in line and asking them WHY ????? P.S. I love T-mobile, have 5 lines with them and all great, just dont do this LLC

From the owner: Visit the T-Mobile store in Fair Lawn and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 24-02 Fair Lawn Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I've been a Verizon customer for over 18 years, paying for top-tier FIOS and wireless…read moreservices--about $375 a month. While the actual service (internet, TV, and wireless) is generally reliable, the billing system and customer service are an absolute nightmare. In the fall of 2024, I requested to disconnect two landline phone lines. I was told it would be taken care of. Months later, I discovered I was still being billed. I called again in February 2025--another apology, another promise. Still not done. By May, after wasting hours on the phone, I finally got the lines disconnected--but only after getting visibly angry with customer service. All they offered me for months of overbilling was a paltry $50 credit. In June, I reviewed my wireless service and realized I'd been overpaying for years. I switched to a competitor and am now paying much less for the same level of service. Fast forward to July, and I noticed my Verizon bill was $65 higher than the previous month. Why? I was still being charged for the disconnected phone lines (Verizon Digital Voice) plus other unexplained fees. Customer service told me there was "no disconnect order on file"--even though the lines are obviously inactive and they could confirm that themselves. Their solution? A vague promise of a $200 gift card in 65 days and a possible $20 "loyalty" credit. That's it. Verizon's customer service is incompetent, confusing, and completely unhelpful. If I could give them zero stars, I would. Their actual product is fine--if you can get past the endless billing issues and the wall of scripted responses from customer service reps who can't or won't fix the problems. After this experience, I am actively shopping their competition and am ready to cancel all my remaining Verizon services. Stay far away unless you enjoy being overcharged and ignored.

I hate that I have to alternate between Verizon and optimum every year or 2 to get their best…read morerates. Why haven't either of these companies considered a discount for loyalty? Their prices have gone up significantly since first advertising 19.99$ for internet only, Bernie Sanders was right! If you go online to price things out, and don't check out out, they will call, text and email you asking if they can help you complete your order. No, I purposely didn't complete my order. Right now they have a decent deal because they're giving you free Disney and Hulu. When I finally make the appointment, I'm pretty sure they texted me every day to confirm. I appreciate their thoroughness, but could they be a little less annoying? I scheduled an 11am appointment on a Saturday because I wanted to sleep late. They started calling and texting at 8am, and wanted to come early. I made the appointment for 11 for a reason! At my job, I don't call anybody until 9am on a weekday. I think it's rude to call people at 8am on a Saturday. Their installation guy deserves no tip! I had optimum. He literally came in here, ran the wire alongside the optimum wire and plugged into their box that was already in my basement from the last time. I asked him to remove the wiring that wasn't being used and he didn't. He didn't even change my wireless settings from optimum to Verizon or give me instructions. On top of all that, I had to remove the optimum wires and tie up the new one to the ceiling. They are expensive and the customer service sucks, but they're giving a better price than optimum right now. Their sales and installation teams are really f****g annoying too.

I am so happy I trusted my gut and searched for the right tech person to address the "blue screen…read moreof death" (BSOD) that appeared on my YOGA laptop. I was determined not to take it to the Geek Squad and he was the right choice. Chris was able to save all my info before it fully crashed, wipe it clean and restore it back to a healthy working condition in 24 hours time. This guy speaks a whole different language known only to people deep in the tech industry. Thanks so much Chris for saving my laptop. Wish I could give you ten stars!

Had a good email conversation with them. But they turn down the work without even quoting a price…read more As a former VC and current commercial lender, I'm baffled that a small biz would turn down business. As a rejected customer, I question these reviews.

Way overpriced! We have used them for over 40 years. Seems like every time we get a new bill it…read morehas been increased. We are actively looking into alternatives.

Optimum sucks! We had our equipment replaced numerous times (3x in a 12-month period) and we keep…read morehaving the same issue (loss of signal: error code APT-224 & DTV-300). Every time the Tech visits, they always ask the same question: "where did the equipment come from" and then follows it up with "this equipment is not on record at the office". Our house has also been re-wired inside too. You call the office and they say the same thing: "pull out the plug and wait 10-seconds to re-set", but this never works. Here is a news flash: optimum's equipment is sub-par, trouble shooting skills suck and everyone you contact seems to be located outside of the USA having a heavy accent that makes communication almost impossible. As of 11/11/2025, just spent 2-hours on the phone with no results. Now have to wait 2-days for the Tech to come again (third time this year). Now planning to find a nearby location to visit in person!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

I've been waiting on a refund for over 7 days. And, I'm getting the run around between Natural…read moreWireless and my bank. Bank says it's still pending. Natural Wireless says, contact your bank. My bank can't release my funds until Natural Wireless finalizes the transaction. I refuse to play this game without having some type of leverage. So, can you hear me now. ?

Absolutely horrible connection speeds. It's very easy to use and set up and for the price its…read morereally good. When i first got the connection it wasn't half bad but now it is absolutely horrible how bad the connection gets. Some people might have had a better experience but for me it was really bad. I wouldn't recommend this.

Today I decided to pick up the Aorus X870E Aorus Master X3D Ice one of the best Mother boys out…read morethere I think in my opinion it just flows well with my build

Every time I buy something there, it requires ten more trips back to the store because the item is…read moreincorrect. The associates only know their specific department and suggest items that are totally incompatible with other components - even when you are buying them at the same time. They want you to be able to build and customize your computer yet they sell you a bunch of items that do not even work together. The online tech support told me to order a specific adapter and it is a good thing I asked to confirm at the store because I was told I need something else. That one does not work either. The associates are nice but I am about to return two brand new computers and the additional devices and products and never set foot in that place again because once again, they have either sold me the wrong thing or have left out critical pieces needed to use my devices despite me asking several times if this would be all I need. Save yourself a lot of time and go anywhere else.

This review is long overdo…read more All of Optimum's policies and phone customer service gets one star. They were horrible and confused and deliberately slowed our efforts to switch to Fios. That being said, if you go to this location, talk to Jesus. He is awesome and professional and was so helpful. He got on the phone with Optimum's phone customer service to aid with their inability to help and eventually broke through to help us to get the information we needed to leave Optimum. We left Optimum, By the way, because our phone/cable/internet bill was raised to $240/month, which is crazy. Anyway, if Optimum phone customer service was run as well as Jesus' professionalism, intelligence empathy and effectiveness, we would have stayed, even with the stupidly high bill. A message to the upper management of Optimum: OPTIMUM WOULD BE A FANTASTIC AND SUCCESSFUL COMPANY IF JESUS WAS RUNNING IT. MAKE JESUS PRESIDENT OF OPTIMUM!

I came in two days in a row, and both times the employees seemed like they didn't want to work…read more They didn't show any care for customers at all. Every time I asked a question, I got different answers, and many times they just said, "I don't know." Their solution to everything was, "Call customer service." Well then, what's the point of having employees in the store? I was seriously planning to switch to Optimum, but after this kind of treatment, I have to think twice. And it wasn't just me. Across the store, there was a lady yelling because she was so frustrated. She literally said, "This place is a piece of s...," and told one of the employees, "You cheated me."