I had a very disappointing experience with this jewelry store…read more I went in to purchase a 2.75mm gold rope necklace. I asked to see the pricing, and while I found the item in the catalog, I was told the catalog prices were outdated. The salesperson later returned with a quote of more than $6,000. The price immediately seemed much higher than the current market, but I paid a $3,500 deposit to place the order. After leaving the store, I called another reputable jeweler and was quoted a significantly lower price for the same type of necklace. I immediately contacted this store to cancel the order and explained that the price was substantially above market value. What bothered me most was their response. Instead of addressing why their price was so much higher, I received multiple text messages suggesting that if the necklace was "out of my budget," I should let them know because the owner might be able to offer a discount. That response was both insulting and dismissive. Budget was never the issue--I had already demonstrated that by putting down a $3,500 deposit. My concern was the apparent overpricing of the necklace compared to other reputable jewelers. Rather than acknowledging my concern or explaining the pricing difference, they chose to imply I simply couldn't afford it. I also want to note another aspect of my experience. I am a Black woman. After my interaction, my white husband contacted the store to discuss the same issue. Based on our experience, he was treated very differently. His concerns were received in a more respectful and accommodating manner than mine were. While I can't speak to the store's intent, the contrast in how we were treated was significant and left me questioning whether I was afforded the same level of respect and customer service. As a customer, I expect transparency, professionalism, and respect. If there is a legitimate reason for a higher price, explain it. Don't assume a customer can't afford a purchase when they've already committed thousands of dollars toward it, and ensure every customer receives the same level of courtesy and professionalism. I encourage anyone shopping here to compare prices with other jewelers before making a purchase. Doing so saved me thousands of dollars.

I used Olde World to redesign the setting of my engagement ring. After wearing it for almost 25…read moreyears, I wanted to change the 1ct oval diamond from a traditional platinum four-prong cathedral setting to a modern bezel. They did an amazing job! I wasn't sure how it was going to come together. They had me come back to see the platinum bezel piece and I approved the work and I had an idea of the cost. When I went to pick it up, I was so wowed that I cussed...a few times haha sorry guys! The bezel fit the diamond and head of the ring perfectly. The designer made curved cutouts on the sides so the light shines through. The diamond is secure and sits lower, exactly what I wanted. Thank you so much!

Awesome place. Always friendly and knowledgeable! We have do a lot of business here. Jim and Jenna…read moreare amazing!! We would definitely highly recommend this store ..

I tried going to all the "commercial" places and they just didn't have the same quality as rogers &…read morehollands. They had a better selection and better quality than the other stores. I've been there 3 years in a row to upgrade my wife's anniversary ring and Jim (the manager) helped me find the best rings at the best prices. My wife can't be any happier with her new ring. Jim is my new jeweler.

Wonderful service for our engagement rings. Met with Sarah a year ago and was ready to buy finally…read moreshe remembered me and was able to help with the perfect purchase.

From the owner: Visit Helzberg at St. Clair Square in Fairview Heights, IL, serving the greater St. Louis metro…read morearea and surrounding Illinois communities. Located in one of the region's premier shopping destinations, our jewelry store is a trusted choice for engagement rings, fine jewelry, and gifts. Stop in for expert service, personalized guidance, and trusted craftsmanship to celebrate every milestone in style.

Don't even bother. We walked in to have my wedding and engagement ring resized, immediately greeted…read morewith attitude from sales guy. After two sentences from this a$$hat, we walked out. Rude asf

Scheduled an appointment here for my biannual cleaning. They were able to get me in on the same…read moreweekend. The gentleman who assisted me (I forgot his name) was very pleasant and upbeat. He quickly took care of my and got me in and out in less than 15 min. Overall very positive experience.

This holiday season, I ordered a gift online and had it shipped to this location. I chose it…read morebecause of it's close proximity to the gift recipient's home, and because there was a signature required upon delivery otherwise. I appreciate the ease in picking up said gift for my friend (was super easy to add their name to my order so it would be released). I do wish it was unboxed since I called numerous times to advise the staff it was a gift, but I'm pleased with the experience in-general. The gift recipient mentioned how nice the staff was during their store visit.

Ordered a mother's ring December 2019, was supposed to receive by mid March, when it came in, it…read moredidn't have any stones. They reordered and I still don't have it. They claim it is sitting in the special order department waiting to be checked. The only problem is that their special order department is closed because of covid. Seriously it's Sept, most places are back up and running!?! Whatever you do don't buy from Zales. They have had my money since December. Manager at Fairview Heights location doesn't return phone calls.